Retail TouchPoints

JUNE 16, 2022

Bluecore has launched Bluecore Mobile, a tool designed to replace blast messaging with personalized communications on mobile devices. Bluecore Mobile aims to help retailers offer consistent, personal experiences to their customers through mobile devices, similar to how they interact with brands elsewhere.

Mobile 253

Mobile Social Media Retail Channel 253

Forrester eCommerce

JULY 12, 2021

But in its journey to the cloud TMS embedded AI, added mobile geolocation. It shifted focus from cost to customer and employee experience. TMS used to streamline operations and reduce logistics costs.

Technology 488

Technology Management Mobile Operations 488

Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. Because there are a lot of mobile devices that you’ll see in other stores and they’re behind a cabinet or locked in a drawer.”

POS 222

POS Mobile Payment Services Technology 222

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. As early as late summer, Best Buy customers in the U.S. As early as late summer, Best Buy customers in the U.S.

Customer 278

Customer Subscription Customer Experience Technology 278

Retail TouchPoints

OCTOBER 11, 2023

In fact, data from Legion Technologies finds that 37% of managers say they’re hiring more minors due to the shortage. Young employees also can benefit retailers as they lend a fresh perspective to the workplace, and they can help more seasoned staff better connect with younger customers.

Management 272

Management Technology Operations Retail 272

Retail TouchPoints

AUGUST 16, 2023

7-Eleven has upgraded its mobile app with simplified login and registration, a centralized deals and rewards area for 7Rewards loyalty members and improved in-app shopping and delivery experiences via 7NOW Delivery. We’re focused on making our customers’ shopping experience easier, quicker and more personalized, both in and out of our stores.”

Mobile 206

Mobile Apparel Improvements Customer Experience 206

Retail TouchPoints

JUNE 16, 2022

The Home Depot will roll out more than 125,000 new hdPhones to associates in order to improve both the worker and customer experience at its stores. The mobile devices support communications throughout the entire store and in the parking lots, via both text messaging and walkie-talkie communications. stores by the end of 2022.

Mobile 279

Mobile Demo Improvements Customer Experience 279

Retail TouchPoints

JUNE 16, 2022

Internet of Things (IoT) technology and devices have been changing the nature of user experience for some time, as consumers gradually adopt mobile app-controlled technology like smart lighting, connected thermostats, home security systems and doorbell alerts. More Customers Will Embrace Connected Experiences.

Mobile 296

Mobile Vend Customer Experience Technology 296

RTP blog

OCTOBER 28, 2019

By Anson Shiong, Sand Studio From mall kiosks and food trucks to comic cons and trade shows, mobile point-of-sale (POS) systems offer an affordable and easy way for both large enterprises and SMBs to accept payment cards on the go. Having the tablets in kiosk mode can ensure uninterrupted service.

POS 150

POS Mobile Management Payment Services 150

Kissmetrics

JUNE 8, 2021

A few years ago, Google launched its mobile-friendliness update and made page load speed one of its mobile search engine ranking factors. Accelerated Mobile Pages, or AMP. What Are Accelerated Mobile Pages (AMP)? In simple terms, Accelerated Mobile Pages is an open-source project designed to optimize faster mobile pages.

Mobile 324

Mobile Definition Marketing SEO 324

MakeWebBetter

MAY 31, 2021

There are several ways to perform digital payments such as Point of Sale Machines (POS), Mobile Banking, Internet Banking, Digital wallets, etc. The post How To Manage Digital Wallets For WooCommerce Customers appeared first on MakeWebBetter.

WooCommerce 183

WooCommerce Management Banking Customer 183

Retail TouchPoints

NOVEMBER 2, 2023

Amazon Business has added a pay-over-time option for B2B customers via an expansion of its partnership with BNPL provider Affirm. Integrating Affirm as a payment option helps us do just that, while providing more flexibility and convenience to our customers.

Payments 216

Payments Customer B2B Fulfillment 216

Forrester eCommerce

MAY 15, 2019

[Note: This is about the findings from our US mobile banking reviews and research, if you want to read about what we saw in Canada go here] Mobile apps have become the touchpoint of choice for millions of people to manage their finances.

Banking 345

Banking Mobile Management Customer 345

Retail TouchPoints

APRIL 30, 2021

PDI , a global provider of enterprise management software for the convenience and fuel industries, has purchased the GasBuddy mobile app, which drivers use to find and share real-time fuel prices. PDI also plans to enhance the GasBuddy Business Pages that are used by c-store retailers for listing services and reputation management.

Mobile 278

Mobile Consumer Management Information 278

Retail TouchPoints

JANUARY 15, 2024

Office Depot ’s task completion rate has reached 90% across its network of 1,500 stores and 13,000 associates since implementing Zebra’s Workcloud software and mobile computing solutions. As a result, they can ensure they spend their time and energy on the right tasks while also serving customers.

Technology 252

Technology Improvements Omnichannel Mobile 252

Retail TouchPoints

APRIL 26, 2023

Major retailers are increasingly rolling out the red carpet to draw in small business customers: Ikea has launched a new loyalty program for SMBs called the Ikea Business Network, and Lowe’s is enhancing its business loyalty program with a suite of new mobile tools for business owners. “We know that for pros, time is money.

Customer 295

Customer Small Business Retail Electronics Travel 295

Retail TouchPoints

FEBRUARY 26, 2024

Our customer is still a migrant, but now they are [more likely] an immigrant, so they don’t come from the Midwest, they come from south of the border. One thing that has changed, though, is how Sherwood and his team are equipping themselves to meet the needs of those customers.

Customer 289

Customer Jewelry Payment Services Technology 289

Forrester eCommerce

APRIL 27, 2023

To assess the digital experience, we reviewed the functionality and user experience of 12 North American mobile investing apps that target self-directed investors, and we provide an Excel-based tool that allows digital business leaders to evaluate their customers’ digital journeys.

Mobile 195

Mobile Customer Financial Services Customer Experience 195

Groove

APRIL 15, 2024

While there are plenty of options for B2C consumers, the unique capabilities a B2B customer requires simply are not available on B2C platforms and apps. BigCommerce B2B Edition makes it easy to browse products, place orders, and manage accounts with ease at any time of the day.

BigCommerce 335

BigCommerce B2B B2C Customer Retention 335

Retail TouchPoints

JANUARY 14, 2021

Data capture solution provider Anyline , which specializes in barcode and optical character recognition technology for mobile devices, has entered the U.S. retail market. The combined price tag and barcode inventory scanner also can empower associates for shelf stocking and other inventory purposes. driver’s license coverage.

Mobile 202

Mobile Retail Technology Management 202

Retail TouchPoints

AUGUST 1, 2022

When the mobile game “Pokémon GO” made a splash in 2016, global audiences got their first taste of just how engaging augmented reality experiences could be — and brands took notice. This experience gives brands the ability to give their customers all the benefits of in-person shopping from the comfort of their own homes.

Customer Experience 315

Customer Experience Customer Clothing Gifts 315

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

Customer Experience 280

Customer Experience Customer Supplies Technology 280

iVend

MARCH 20, 2024

Mobile POS is one of the fastest growing retail trends – with store associates being armed with devices that run the same cloud-based POS software as the fixed checkouts, enabling payment, inventory management and loyalty anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle.

POS 52

POS Mobile Payment Services Point of Sale 52

Algopix

JULY 13, 2023

In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Forrester eCommerce

MAY 15, 2019

Mobile apps have become the touchpoint of choice for millions of people to manage their finances and Forrester regularly reviews those of leading banks. We just published our latest evaluations of the apps of the big five Canadian banks: CIBC, RBC, BMO, Scotiabank, and TD Canada Trust.

Banking 377

Banking Mobile Management Customer 377

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. And yes, customers are noticing.

Customer 260

Customer Multi-channel Channel Customer Experience 260

365 Retail

NOVEMBER 28, 2023

IKEA, in collaboration with Tesco , has announced the national rollout of over 70 additional mobile pick-up points across the UK. This initiative provides a new, convenient option for customers to collect their online orders. For more information, customers can visit IKEA’s delivery services page.

Mobile 62

Mobile Customer Fulfillment Events 62

Retail TouchPoints

JUNE 3, 2020

Mobile Technology Is Well-Established, And Still Going Strong. One of the more common contactless technologies is mobile: 66%. For retailers, leveraging shoppers’ mobile devices for functions like self-checkout offers advantages that go beyond creating a smoother, safer experience for customers.

Mobile 243

Mobile Payment Services Technology POS 243

Elsner

APRIL 23, 2020

With the increasing pace of smartphone penetration in the market, the best way to draw customers is to get your business to their fingertips. That’s when the eCommerce market biggies started to launch their mobile apps. million mobile users are accessing the Amazon app monthly. Shoppers Love Mobile Apps. Let’s dive in.

Mobile 90

Mobile eCommerce Customer Payment Services 90

Retail TouchPoints

MAY 3, 2024

The California-based grocer will roll out Caper Carts, Instacart’s AI-powered smart carts, and FoodStorm, an order management system designed to power the retailer’s food service and catering experiences. Save Mart also will upgrade to Instacart’s Storefront Pro in order to add advertising to its ecommerce storefront.

Retail 245

Retail Omnichannel Mobile Operations 245

Retail TouchPoints

AUGUST 10, 2021

Contactless payments solve many of the pain points that have always been experienced by both retailers and customers. So what are some of the post-COVID benefits of these true contactless payment solutions for retailers and their customers? Benefits for the Retailer. Benefits for the Retailer. Reduced hardware costs.

Payment Services 306

Payment Services Payments Customer Retail 306

Retail TouchPoints

FEBRUARY 27, 2024

Wawa has launched Goose Media Network, the c-store chain’s retail media network (RMN), to give brands the opportunity to reach Wawa customers online as well as via the mobile app and videos played at the gas pump. Wawa worked with Publicis Groupe’s Publicis Sapient , Epsilon and CitrusAd to create the new offering.

Retail 244

Retail Mobile Customer Management 244

Retail TouchPoints

DECEMBER 10, 2020

The Moxtra Digital Branch solution provides a web and mobile platform designed to make it easy for customers to engage with retailers at their own convenience. Retailers can deliver a continuous, high-touch customer service experience from virtually anywhere, enabled by an integrated suite of collaboration capabilities within its app.

Customer 279

Customer Document Mobile Management 279

Retail TouchPoints

NOVEMBER 13, 2020

As people dramatically decrease their inclination to shop in-store and increase reliance on their phones, retailers that invested in their mobile commerce (m-commerce) strategies will stand a greater chance of seeing stronger returns from the end-of-year festivities, more so than those that haven’t. . Don’t just take our word for it.

Mobile 177

Mobile Multichannel Retail Social Media 177

Forrester eCommerce

SEPTEMBER 19, 2022

I can’t rightly say when the balance tipped in favor of mobile access over desktop, but we’re here now — […]. When we set out to do a Digital Experience Review™ of US and Canada government websites, my colleagues and I started by checking to see which sites were most heavily used and how they’re accessed.

Mobile 195

Mobile Customer Experience Management Technology 195

Forrester eCommerce

APRIL 9, 2024

In 2024, MWC was about all tech topics, particularly the big themes of AI and APIs, going beyond just telco themes.

Mobile 275

Mobile Management Technology Customer 275

Kissmetrics

OCTOBER 2, 2020

Most know how to ask customers for reviews, but they’re unsure how to handle the other important parts of reputation management. If you have the right reputation management company, you’ll have the help you need to improve your company’s online reputation. The 5 Top Reputation Management Companies in The World.

Management 298

Management Small Business Retail Social Media SEO 298