Retail TouchPoints

FEBRUARY 27, 2024

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. Cyberattacks and network outages can disrupt operations and erode customer loyalty. A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand.

Payment Services 233

Payment Services Retail POS Operations 233

lateshipment

APRIL 6, 2023

In order to provide a seamless and engaging consumer experience across all touchpoints, including mobile commerce, beacon technology, and CTV advertising, the future of commerce must be fully omnichannel. Why do you need repeat customers in your business? Why do you need repeat customers in your business?

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

Retail TouchPoints

OCTOBER 12, 2021

Everything a customer comes in to us to buy is a component to make something,” said Christopher DiTullio, Chief Customer Officer at JOANN in an interview with Retail TouchPoints. There are not a lot of individual items that you grab and go, so [the customers] need help. Everything starts with the people and the team.”.

Customer 238

Customer Customer Experience Supplies Omnichannel 238

Retail TouchPoints

FEBRUARY 6, 2024

Now, as competition in the pet sector intensifies, Petco is tapping into the inherent emotion of its category to create a similar sense of shared experience and loyalty in its customers. Petco has long offered dog training as well. That customer immediately sees that groomer as a person of expertise.

Beauty and Health 270

Beauty and Health Travel Customer Retail 270

Retail TouchPoints

APRIL 11, 2024

For the most part, retailers have deployed AI to tackle low-hanging fruit such as automated customer service chatbots, personalized content for one-to-one marketing campaigns and improved store and inventory analytics. That will happen this year. Those early use cases make sense because they deliver immediate results.

Retail 253

Retail Mobile Consumer Operations 253

RTP blog

JUNE 6, 2018

But it’s time we all stopped thinking of mobile as a set of apps that support a mobile strategy, and instead focused on adopting an Enterprise Mobile Lifestyle Strategy. What do we mean by a Mobile Lifestyle Strategy? The nature of the customer’s mobile lifestyle is premised upon a mobile-first approach.

Mobile 150

Mobile Merchant Services Technology Fulfillment 150

365 Retail

JANUARY 4, 2023

As consumers tighten their belts and the fight for customer mindshare and employee loyalty plays out, retailers must ensure they enhance customer services on the shop floor – whilst ensuring that their employees feel both engaged and empowered in their roles. Addressing two sides of the coin.

Mobile 70

Mobile Technology Retail Customer Experience 70

RTP blog

NOVEMBER 15, 2019

Planning Ahead Through a series of drills and training exercises, emergency responders like paramedics and firefighters ready themselves for any foreseeable eventuality. In order to mitigate potential catastrophes, these teams — each with its own function — all need to mobilize and act in unison.

Payment Services 150

Payment Services Merchant Services Payments Retail 150

Retail TouchPoints

JULY 19, 2023

Offer leadership and soft skills training Store associates are busier than ever. They handle in-store customer service issues, stock shelves and even pick and pack online orders. Integration with other technology can also help automate routine tasks and free associates to focus on delivering an exceptional customer experience.

Technology 163

Technology Mobile Customer Experience Consumer Goods 163

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Top data-related challenges include: . Stand Out Beyond Free Shipping .

Customer Loyalty 188

Customer Loyalty Customer Retail Shipping Costs 188

Retail TouchPoints

FEBRUARY 2, 2024

Tapping into Gen AI to Improve Online Shopping Trained on Amazon’s product catalog as well as information from across the web, Rufus can answer customer questions on a variety of shopping needs and products, provide comparisons and make recommendations, all within a conversational context. customers in the Amazon mobile app.

Mobile 219

Mobile Recommendation Technology Customer Experience 219

365 Retail

JUNE 5, 2024

Meeting and exceeding customer expectations is the main objective for all professionals in the hospitality industry, but the process is rather intricate as there are many pieces to the puzzle and the rules of the game keep changing. It’s a well-known fact that customer needs and expectations are evolving at lightning speed these days.

Customer 52

Customer Travel Books Information 52

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 135

B2B Mobile eCommerce Shipping Costs 135

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 130

B2B Mobile eCommerce Shipping Costs 130

GetElastic

MAY 22, 2019

Mobile commerce apps for B2B are increasing, and with good reason — 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app. How mobile applications support B2B commerce.

B2B 146

B2B Mobile eCommerce Shipping Costs 146

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. As a result, associate training and engagement came to the forefront. Let’s begin the countdown… 5.

Retail 219

Retail Supplies Merchant Services Social Media 219

RTP blog

NOVEMBER 3, 2017

It provides shoppers with the benefit of seeing product content and related products after they scan it with the Tusk mobile app. As part of the display, one of the handbags was placed over an LED light storing mobile-friendly content data. The VLC device caught my attention the most.

Mobile 150

Mobile Technology Travel Download 150

Retail TouchPoints

JANUARY 11, 2024

has announced a multi-year strategic partnership with Google Cloud to create more personalized and inclusive online shopping experiences, improve customer and associate experiences and drive operational efficiencies through the use of AI and generative AI technologies. (VS&Co.) in a statement. in a statement. ’s digital platform.

Supplies 167

Supplies Technology Recommendation Apparel 167

Retail TouchPoints

OCTOBER 11, 2023

Young employees also can benefit retailers as they lend a fresh perspective to the workplace, and they can help more seasoned staff better connect with younger customers. Parents may also come by as customers from time to time to check on how their children are doing. But good communication isn’t only about technology.

Management 250

Management Technology Operations Retail 250

Retail TouchPoints

JANUARY 18, 2024

AI can be a powerful customer engagement and personalization tool. We also see AI giving us some really interesting opportunities within our guest services areas, to bring in more data and insights when customers contact us. AI requires training and accurate data for peak performance.

Merchant Services 261

Merchant Services Retail Definition Technology 261

Forrester eCommerce

MAY 24, 2019

or “My banking mobile app is not approving my online train ticket that was purchased on the web […]. “Tesla can’t figure out how to manage its glass inventory and replacements” or “I was abroad and had to give Uber my credit card number again!”

Banking 402

Banking Mobile Management Customer Experience 402

Retail TouchPoints

JULY 11, 2022

CVS Skin Care Centers will feature in-store testing experiences and custom sample offerings. Each Skin Care Center location will be staffed by CVS Beauty Consultants and licensed estheticians who have been trained in diagnostics by L’Oreal experts.

Beauty and Health 242

Beauty and Health POS Customer Experience Mobile 242

Wiser

JANUARY 8, 2024

In the pursuit of competitive pricing and high customer satisfaction, these checks must be accurate, efficient, and consistent across all locations. This not only prevents customer dissatisfaction stemming from pricing and display discrepancies, but also builds trust and fosters customer loyalty.

Operations 141

Operations Technology Mobile Customer Experience 141

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. Here’s how the process works: Customers place the order: Shoppers purchase goods online through the retailer’s mobile app or website. BOPUS Provides a Better Customer Experience.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Korona

FEBRUARY 12, 2021

Workplace training and development has a long, complex history. The Industrial Revolution, which began in the early 1900s, was the catalyst for the creation of many of the fundamental tenets of on-the-job training—an approach that we still use today in the retail sector. When Social Distancing and Training Meet.

Retail 52

Retail POS Operations Technology 52

Ecommerce Platforms

MAY 11, 2023

In today’s Askly review, we’re exploring the features and benefits of one of the most user-friendly tools for multilingual customer support on the market. Designed for the age of globalization, Askly ensures companies can connect with their customers in their native language, without complexity.

Live Chat 104

Live Chat Customer Social Media eCommerce Platforms 104

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments.

B2B 210

B2B eCommerce BigCommerce Omnichannel 210

Algopix

JULY 13, 2023

In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? Additionally, CRM systems help streamline customer support, enhance communication, and improve overall operational efficiency.

Payment Services 78

Payment Services eCommerce Management Customer 78

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 78

B2B Mobile eCommerce Shipping Costs 78

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Kissmetrics

DECEMBER 23, 2021

From product development to the sale of existing products or services, virtual reality enables you to bring your customers into the fold. Even more, many customers will seek out such opportunities as opposed to hiding from them like they do with online advertisements. Think of “smart glasses” or the popular mobile game Pokemon Go.

Games 363

Games Arts Events eCommerce Platforms 363

Retail TouchPoints

FEBRUARY 2, 2021

From essential purchases like groceries and toiletries to kitchen appliances and video game consoles, online retail stock has been flying off the virtual shelves all year, and the holidays have proven that the train isn’t slowing down any time soon. Knowing the difficulties WhatsApp has had with integration in the U.S.

Mobile 219

Mobile Customer Retention Games Omnichannel 219

RTP blog

DECEMBER 19, 2017

We’re still focused on tracking the customer journey, personalizing the experience for the latest new generation of shoppers, and figuring out how to collect and analyze all the data we receive. 
 The technological revolution certainly has had a strong hand in configuring the “how” of customer engagement.

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

RTP blog

MARCH 26, 2018

By Derek Dykens, Cisco Traditional retailers are feeling immense pressure to improve the in-store customer experience as innovative, digital-first competitors continue to enter the brick-and-mortar space. When a customer walks away because you’re not showing up it becomes a lifelong challenge to get them back.

Customer Experience 150

Customer Experience Customer Technology Mobile 150

Retail TouchPoints

SEPTEMBER 14, 2022

By making strategic and highly targeted investments to drive value for partners, Starbucks will also drive value for customers and shareholders, while managing costs, improving margins, and elevating the Starbucks Experience for all stakeholders.”. Customer Benefits Include New Store Concepts and Technology. company-operated stores.

Food and Beverages 222

Food and Beverages Cryptocurrencies Technology Mobile 222