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Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success

Retail TouchPoints

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. BNPL and Social Commerce Were Holiday Standouts. 18 and Dec.

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Ecommerce Fulfillment Services (Jul 2020): The Best Order Fulfillment Companies

Ecommerce Platforms

Are you selling on Amazon and thinking about whether or not you should have some of your products fulfilled by them? Maybe you're trying to look for a completely different ecommerce fulfillment company to store and deliver your products. Here's our summary of the top ecommerce fulfillment companies out there: ?? Fulfillment.com.

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Pacsun Adds RFID to Expanding Omnichannel Tech Stack

Retail TouchPoints

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. This followed Pacsun’s debut of a new store format to spotlight its activewear collection in July 2023.

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The Future of Social Media Marketing: Influencer Marketing Trends, Augmented Reality, & More

ROI Revolution

The social media advertising landscape has experienced major transformations during its lifetime – especially since the onset of the COVID-19 pandemic. With a variety of noteworthy social media trends swirling around in the ecosystem, finding your footing can be a challenge. The State of Social Media.

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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Given all the talk of texting and social media use, I expected more adoption on the customer service front. Here, only 11% of respondents had a social media interaction with customer service, resulting in just 5% placing an order. Ensure responses are timely and relevant, clearly addressing shopper requests.

Live Chat 198
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CommentSold Moves into DTC Sales with Popshoplive Acquisition

Retail TouchPoints

CommentSold , a provider of live selling technology, has acquired the assets of mobile livestreaming marketplace Popshoplive. Unlike many traditional social media platforms, followers and shoppers will remain accessible to sellers via direct notifications.

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The Age of ‘Pixel x Frame’: Social Experiential Design

Retail TouchPoints

Welcome to the age of social experiential design, where the visual tactics must integrate a “pixel x frame” approach and include social media influencers on the activation team from the beginning of the experience’s concept. Not all brands, social media influencers and brand ambassadors are a good fit together.