Retail TouchPoints

JUNE 27, 2023

There’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations , influencing operations and transforming entire industries. But is there anything your retail business can do to profit from AI? Optimize your merchandise mix.

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Retail TouchPoints

MARCH 6, 2024

Also known as The Dolphin, this Dorset, England-based mixed-use destination combines retail, healthcare, co-working space and community-driven activations. That sits along two strands: one being, how do you shift the culture internally? How do we shift the way our asset managers approach these assets?” Ibrahim explained.

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Retail TouchPoints

NOVEMBER 14, 2022

Retailers today are faced with mounting pressure to maximize their bottom lines while maintaining cost expectations for consumers. Many retailers are turning to AI to help boost productivity while keeping costs in check. Research finds the global market size for AI in retail is expected to grow drastically, from $4.84

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Retail TouchPoints

JUNE 23, 2023

The growth of edge computing in retail is undeniable, as more devices are connected in stores and more applications depend on the data they create. Never has the role of a retail store infrastructure in delivering the customer experiences of tomorrow been so important. I’ll help you decide.

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Retail TouchPoints

APRIL 12, 2022

Over the last two years, the retail industry evolved faster than we could’ve imagined. While we won’t be traveling in flying cars to our favorite stores anytime soon, we’re still on the fast track to a transformed shopping experience.

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Retail TouchPoints

SEPTEMBER 5, 2023

Jason Del Rey is a veteran business journalist who spent a decade at Recode reporting on Amazon , Walmart and how technology is transforming retail. Retail TouchPoints (RTP): You have spent a significant portion of your career covering both Amazon and Walmart.

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Retail TouchPoints

SEPTEMBER 25, 2023

Is the shiny new toy of retail media everything the market has made it out to be, or is there a second wave of transformation needed for marketers to make the most of their investments? How important was it to be in position two versus four for that product sale? So, what’s not to love – right?

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Retail TouchPoints

MAY 15, 2023

Collaboration is key to a successful retail enterprise, but companies may have some work ahead to leverage their talent to the fullest. Breaking down silos between functions is by no means an easy task ,” said Jason Galloway, Principal, Customer Advisory Leader and Marketing Consulting Lead at KPMG in an interview with Retail TouchPoints.

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Retail TouchPoints

JANUARY 13, 2023

The big question for brands and retailers is how to increase revenues and efficiency, decrease expenses and make every customer count. When it comes to augmenting the top line, brands should prioritize optimized product discovery and aim to hyperpersonalize the customer journey and transform pre-loved pieces.

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Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4%

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Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

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Retail TouchPoints

OCTOBER 24, 2023

What better place than a defunct mall to explore the future of retail and customer engagement? Retail TouchPoints was onsite all four days and now we’re bringing you some of the top takeaways shared by some by leading marketing and advertising executives at the event. [In

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Retail TouchPoints

APRIL 3, 2024

Read on for actionable steps your company can take to implement a sound returns policy that will have U.S. Steps to Building a Consumer-Friendly Returns Policy Offer flexible returns options : Flexibility in how returns are handled can significantly impact customer satisfaction. consumers coming back for more.

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Groove

DECEMBER 7, 2023

If you’re a retailer, technology partner, or systems implementer looking for a place to showcase your products and network, then mark your calendars! Etail West 2024 promises an unforgettable experience that will leave you empowered and prepared to grow your online retail business in the years to come.

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Fabric

FEBRUARY 13, 2024

Unleashing the Power of Modern Architecture: Why Flexibility and Scalability Matter In today’s rapidly evolving business landscape, staying ahead of the curve requires more than just keeping up with the latest trends. Let’s delve into why this matters and how it benefits fast growing and enterprise omnichannel retailers.

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Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up.

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Retail TouchPoints

MAY 9, 2023

Retailers embracing Generative AI can stay ahead of the curve and compete in this ever-changing competitive landscape — enabling them to lead with a customer-first approach while operating with more efficiency. With AI, retailers can easily generate full-sentence product descriptions when they are creating items in their inventory.

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Retail TouchPoints

JANUARY 31, 2022

The increasing dominance of ecommerce and the growing prevalence of disruptive technologies have sped up the digital transformation of brick-and-mortar retail. As the retail industry shifts, so do customer expectations. For most retailers, this situation is akin to fighting battles on multiple fronts.

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Retail TouchPoints

JANUARY 16, 2022

Retailers and CPG brands can use that strong desire to support like-minded businesses by developing CSR plans that resonate with their target audience, whether that’s a customer segment or a pool of key job candidates. How Can Data Help Move Your CSR Actions Forward?

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365 Retail

APRIL 15, 2024

Gone are the days of waiting weeks for your online orders to arrive. Over the years, the retail industry has had to constantly adapt to meet the ever-growing expectations of savvy online shoppers. The answer is smart logistics which leverages innovative technology and data-driven insights in order to streamline operations.

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Retail TouchPoints

APRIL 10, 2023

Digital transformation isn’t easy for any brand, but for Pandora , with its 40 years of history and more than 6,400 points of sale across 100 countries, that effort is particularly complex. Globally, 80% of women are familiar with the brand and 30% of them own a Pandora item, so the stakes for the brand’s digital transformation are high. “We’re

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Algopix

APRIL 14, 2024

Mattan Danino – WEBITMD Mattan Danino, leading WEBITMD, is known for his innovative approach in blending technology with traditional marketing strategies to drive eCommerce growth. His agency’s creative social media strategies have been pivotal in transforming the social presence of numerous businesses. LinkedIn 5.

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Retail TouchPoints

APRIL 11, 2022

Likewise, Deloitte shared its perspective on the evolving employment landscape and how retailers are working to “convert pandemic struggles into strengths.”. From cost increases to logistics bottlenecks to staffing challenges, there seems to be no end to the list of obstacles to efficient, profitable retail operations.

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Groove

JANUARY 8, 2021

With online returns expected to hit record highs, many eCommerce retailers must adjust their business operations and return policies to ensure a positive customer experience. How To Face High eCommerce Return Rates. In 2019, only 15% of large retailers thought that returns were of major concern. Conclusion.

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Retail TouchPoints

JULY 6, 2023

That is why it’s no surprise that when surveyed , 71% of retail leaders indicated that they were prioritizing sustainability in their business. With consumers demanding more green initiatives, retailers and brands must reframe their business goals and programs. However, these changes aren’t occurring overnight.

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Retail TouchPoints

FEBRUARY 24, 2023

The question is: how can brands build and maintain the type of consumer trust that leads to both loyalty and greater reach? On the flip side, the consequences businesses face when they break consumers’ trust can be severe and immediate: 44% of consumers have stopped buying from a company due to a lack of trust.

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Retail TouchPoints

JUNE 26, 2023

“The wine industry is a very old-school business, and it’s a distributor-driven business because of the 21st Amendment, which basically gave all the power to the states to regulate and manage alcohol sales,” explained Jessica Kogan, Chief Growth and Experience Officer at Vintage Wine Estates in an interview with Retail TouchPoints.

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Retail TouchPoints

AUGUST 3, 2022

As a result, retailers need to rethink how they attract and retain customers by looking at data not just from recent months but also from the last time shoppers felt this much economic pressure — the Great Recession of 2008-2009. How did we come out of it? How do you engender loyalty with these customers?”

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Retail TouchPoints

SEPTEMBER 8, 2022

Retail crime is on the rise, and it’s affecting companies of all sizes. The National Retail Federation (NRF) estimates that organized retail crime cost stores an average of $1 billion in sales in 2020, up more than 50% over the last five years. Retail Crime is a National Issue. No retailer can fight retail crime alone.

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Retail TouchPoints

SEPTEMBER 7, 2023

Exhibit A — how Amazon built its hugely successful digital commerce business: 1. Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. Exhibit B — how Walmart is building its digital commerce business: See Exhibit A.

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Retail TouchPoints

OCTOBER 31, 2023

This is Part 2 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Looking for even more data and insights to power your approach? over 2021, according to the National Retail Federation. Put managers front and center.

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Retail TouchPoints

FEBRUARY 16, 2023

Retail and hospitality industries were hit particularly hard. The retail industry had to reimagine ways to reach customers that sparked a digital transformation. The industry experimented with new approaches to how we do business in order to streamline the customer experience. It has been estimated that U.S.

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Retail TouchPoints

APRIL 27, 2021

Amazon is well known for being one of the largest retailers in the world. What’s less well-known is that thousands of other retailers are using Amazon technology to power their businesses. Maybe you’ve heard about the cashierless Just Walk Out tech now being used by retailers like Hudson ? The Power of the Cloud.

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Retail TouchPoints

OCTOBER 27, 2023

Passed this spring after four years of debate, Bill S-211, officially known as the “Fighting Against Forced Labour and Child Labour in Supply Chains Act,” places the responsibility on brands, retailers and importers to identify and prevent forced labor and child labor within their supplier networks.

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Retail TouchPoints

OCTOBER 17, 2023

Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive. Depending on where agent labor is, costs can vary widely. But they are also faced with frustrating wait times.

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