Retail TouchPoints

SEPTEMBER 25, 2023

Off-Site Media: An Unassuming Path to Wallet Share Offsite media – such as other digital channels like TV, social and out-of-home – drives engagement at a time when consumers might not be shopping. And in the multi-device, multitasking world we live in, offsite media can drive brand recognition and engagement.

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Retail Multi-channel Technology Article 328

Retail TouchPoints

JUNE 27, 2023

There’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations , influencing operations and transforming entire industries. Retailers and brands spend weeks or months mapping new products and catalogs to online channels. Go to market in minutes.

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eCommerce Multi-channel Multichannel Channel 279

365 Retail

MARCH 15, 2024

The Retail Technology Show has announced that Nick Wheeler OBE, Founder, Chairman & Owner of Charles Tyrwhitt, will be one of its 2024 headline speakers as part of its conference programme. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

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Technology Multi-channel Retail Events 64

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

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Customer Multi-channel Channel Customer Experience 278

Retail TouchPoints

OCTOBER 3, 2023

Full Glass was founded earlier this year by alcohol industry veteran Louis Amoroso and entrepreneur Neha Kumar. The ultimate goal for Full Glass is to build a multi-brand wine marketplace, and as such the company said it is actively exploring the acquisition of other DTC wine companies. ” . ”

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eCommerce Multi-channel Shopify Technology 147

Retail TouchPoints

OCTOBER 10, 2022

With social marketing in decline , and with the economic uncertainty driving the need to reduce “awareness” marketing in favor of performance channels, the need for retailers to find new measurable, scalable marketing channels is more urgent than ever. The “last click” is a final stop in a very long multi-touch journey.

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Multi-channel Marketing Retail Channel 298

Retail TouchPoints

JULY 19, 2022

What emerged was a focus on companies’ wealth of first-party data, which is collected directly from their consumers, allowing advertisers to target audiences across numerous channels via retail media networks. But implementing one is easier said than done and requires specific capabilities, technology and talent.

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Retail Multi-channel Omnichannel Technology 288

Retail TouchPoints

MAY 12, 2023

According to the study, TV and movies no longer dominate the media landscape like they once did as consumers, especially younger ones, increasingly turn to new digital channels for more immersive entertainment experiences. However, this isn’t a case of purely replacing one medium for another.

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Games Social Media Multi-channel Consumer 310

Algopix

APRIL 14, 2024

As we step into 2024, it’s time to shine a spotlight on the 20 most influential eCommerce marketing leaders who are shaping the industry’s future. Ryan Flannagan – Nuanced Media Ryan Flannagan at Nuanced Media is distinguished for his deep understanding of multi-channel eCommerce strategies. LinkedIn 2.

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eCommerce Marketing eCommerce Marketing Toys 113

Retail TouchPoints

JULY 13, 2023

Compliance has an image problem — it’s seen as boring, complicated and only relevant to legal experts steeped in industry jargon like KYC, AML and PCI DSS. Rapid consumer adoption of new payment technologies and ecommerce, accelerated by the pandemic, led to demand for seamless and secure payment flows through every channel.

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Merchant Services Payment Services Payments Banking 246

Retail TouchPoints

MARCH 19, 2024

There’s a whole creative AI industry out there, churning out material for marketing campaigns without much more than a few prompts from humans. Tools like ChatGPT and Grammarly Go offer content-production capability, and image and video-based AI tools including Canva, Runway and Visla use AI to produce images and videos.

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B2C Multi-channel B2B Marketing 264

Retail TouchPoints

FEBRUARY 15, 2022

Even for an industry that has been characterized by change over the past two years, it feels like grocery — and especially digital grocery — is poised to experience upheaval in the coming 12 months. Trade spend is a quarter-trillion dollar industry and critical to profitability in grocery. Spencer Price is Co-founder and CEO of Halla.

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Shipping Costs Payment Services Multi-channel Mobile Payments 321

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. Sophisticated Automation. System Automation.

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Management Order Fulfillment Fulfillment Shipping Costs 279

365 Retail

JULY 5, 2022

Known as the “go-to” site for selling pre-loved goods, eBay is once again at the helm of industry change by becoming this season’s sponsor of Love Island. The genius of eBay’s sponsorship of Love Island touches many facets of the fashion industry, with shoppers, big brands, sustainability and ethics making headlines across the globe. .

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Fashion Clothing Multi-channel Fulfillment 59

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. In tandem, brands are offered conflicting advice from channel partners, recommending staying away from D2C adoption.

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Multi-channel Subscription Automotive Customer Loyalty 78

RTP blog

SEPTEMBER 18, 2017

The Blurring Lines Of Multi-Channel Commerce Mobile itself is evolving, blurring the lines that traditionally existed between digital and physical commerce. There must be a seamless experience across the web and app interfaces so consumers can instinctively use whichever channel they choose.

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Merchant Services Multi-channel PayPal Mobile 300

365 Retail

AUGUST 30, 2023

The event featured a stunning art gallery, lit up in a black light setting to emphasise the capabilities of their new QPrint technology. The newly acquired QPrint stands as a testament to Stylo’s commitment to innovation in the print industry. Add spot varnish and you’ve got the full ticket.

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Multi-channel Arts Events Channel 64

BigCommerce

JUNE 1, 2017

Managing your inventory properly across all of your sales channels helps to lower your product cost and increase shipping speed – ultimately earning you increased customer loyalty and love. We looked at sales by channel, per period, turn, costs, profit per product, and average product lifespan. Connect with Skubana Now. Forecast Sales.

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Management Shipping Costs Multi-channel BigCommerce 412

Retail TouchPoints

SEPTEMBER 4, 2020

According to McKinsey “What consumers value is truly shifting, and so is their channel choice. Technology companies must expand to encompass global capabilities financially, culturally and in communications. . Consumer spending is ‘overpronating’ massively toward value , and there’s a material flight to online.

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eCommerce Multi-channel Merchant Services Department Stores 195

Retail TouchPoints

DECEMBER 9, 2021

Diversify channels to sidestep disruptions. A flexible fulfillment network that provides options when it comes to storage and fulfillment is necessary to make diversion feasible, as is the technology layer that provides the real-time visibility and data that empower brands to make these critical decisions. with his family.

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Supplies Fulfillment Shipping Costs Multi-channel 305

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Not to mention that Shopify has many other technology partners that can help brands of all sizes connect their channels and therefore, all of their customer data — improving the entire lifecycle for the customer.

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Social Media Multi-channel Customer Loyalty Shopify 279

365 Retail

FEBRUARY 10, 2023

In addition, they are looking to broaden their use of social channels to include Instagram Checkout and TikTok in equivalent volumes to Amazon, new research shows. The research polled 300 decision makers with a responsibility for sales or marketing and found a surprisingly high number are utilising additional channels alongside Amazon.

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Channel Consumer Electronics Consumer Electronics 122

RTP blog

JULY 17, 2017

By Peter Zaballos, SPS Commerce The Digital Consumer Age Of Retail The retail industry has entered a new era – the Digital Consumer Age of Retail. Consumers’ proficient use of digital channels has revolutionized the retail industry and technology has changed the way people shop today.

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Retail TouchPoints

JULY 27, 2022

To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs. Grocers will need technology solutions to offer these experiences. Experts project that grocery ecommerce will double in the next five years.

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Payment Services Shipping Costs Omnichannel Fulfillment 264

Retail TouchPoints

NOVEMBER 30, 2021

Based on our data, cashback rewards drive a 10X increase in transaction conversion rates, from the industry standard ~1.5% – 2%, to over 15%. Platforms are emerging that address both concerns, allowing advertisers to execute multi-channel programs that tap into, rather than disrupt, authenticity. Omnichannel. Unobtrusive.

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Social Media Marketing Customer Recommendation 262

RTP blog

DECEMBER 19, 2017

By Debbie Hauss, Editor-In-Chief I’ve been covering the retail industry for a long time. The technological revolution certainly has had a strong hand in configuring the “how” of customer engagement. The differences reflect how advanced technologies influence those goals.

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Multi-channel Customer Retail Omnichannel 150

Retail TouchPoints

NOVEMBER 10, 2023

Off-site advertising is when a retailer helps advertisers reach its customers on third-party channels like social media or other websites it doesn’t own (“retargeting” is a common example of this). Building an advertising business is a significant investment that requires time, talent and technology expertise.

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Retail Social Media Multi-channel Channel 298

Retail TouchPoints

NOVEMBER 10, 2022

Berlind: One thing we’ve done is add technology tools that allow shoppers to find the right products, and we also introduced live beauty help on both sephora.com and our app. We believe it’s the only multi-brand complexion matching tool in the industry, and the more times it’s used, the smarter it gets.

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Consumer Gifts Events Customer Experience 269

GetElastic

AUGUST 3, 2022

In case you’re not familiar with the term, PLG uses the product as a primary customer acquisition, conversion, and expansion channel. One of the most interesting questions for me personally is the potential role for PLG within the commerce market, where the end user dynamics of PLG are an important element of a multi-person decision process.

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Multi-channel Shopify Financial Services Channel 148

365 Retail

SEPTEMBER 24, 2023

The digital landscape is ever-evolving, and with each passing year, the world of online trade witnesses significant shifts in trends, technologies, and strategies. At the forefront of these changes is the annual eCommerce Expo , which has consistently served as a platform for industry professionals to gather, share, and learn.

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eCommerce Multi-channel B2B eCommerce Platforms 69

Wiser

MARCH 13, 2024

Understanding the structure of retail and key account teams within the Fast-Moving Consumer Goods (FMCG) industry is crucial for anyone looking to make a mark in this field. Conclusion In the dynamic FMCG industry, the success of a brand heavily relies on the seamless interaction between its retail and key account teams.

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Retail Multi-channel Management Document 78

Retail TouchPoints

JULY 28, 2020

There are new and innovative ways to marry personal computing devices, gesture recognition technology, merchandising creativity and inventory management to create a new world of retail that’s an inviting, engaging and safe space for thriving retail commerce — as well as the sometimes-elusive emotional connection between shoppers and brands.

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Retail Mobile Multi-channel Technology 256

RTP blog

OCTOBER 3, 2018

It’s no secret to anyone following retail that e-Commerce is evolving rapidly (along with the store experience), particularly as the channels continue to converge. Retailers also need to focus on how AI/machine learning and social commerce are impacting customer acquisition and retention.

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eCommerce Multi-channel Channel Subscription 150

GetElastic

OCTOBER 21, 2022

This is a comprehensive list of top eCommerce experts and influencers with expertise in search engine optimization, branding, digital marketing and growth, digital commerce transformations , B2B eCommerce , and digital commerce technology. His Youtube channel also provides consistent content on all topics relating to eCommerce.

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eCommerce B2B Social Media Multi-channel 113

365 Retail

JUNE 28, 2022

Consumer touchpoints are growing exponentially, making media activation more complicated as shoppers flutter across thousands of channels and apps, making the possible combinations infinite. For the uninitiated, it’s helpful to explore the three different marketing channels and to outline the pros and cons that each can provide. .

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Channel Multi-channel Marketing Retail 98

BigCommerce

DECEMBER 13, 2017

For brands already selling on Amazon, mastering these four areas will allow you to continually improve your rankings, your product offering and your revenue from Amazon as a channel. Multi-channel fulfillment Lower shipping rates. Pricey multi-channel fulfillment. Be a Strategic Purchaser. Hands off fulfillment.

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Shipping Costs Multi-channel Merchant Services Fulfillment 255

ROI Revolution

SEPTEMBER 19, 2023

Embracing a multi-channel programmatic marketing strategy is no longer an option. 75% of shoppers use multiple channels before making a purchase. To engage your audience, you need to diversify your marketing efforts and utilize emerging channels. It’s time to embrace a multi-channel approach.

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Multi-channel Channel Marketing Games 78