Retail TouchPoints

OCTOBER 9, 2023

It has only been a few years since ecommerce flipped the switch on brick-and-mortar, but the use of the term doesn’t fully convey the role that retail stores play in modern business. When did you notice that your favorite store had changed? Or that Clinique and MAC makeup is now sold in certain Target stores.

Supplies 297

Supplies Fulfillment Retail Omnichannel 297

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Retailers need to handle inventory in stores and distribution centers, keep an eye on both digital and physical shelves and keep costs down with efficient logistics and routing.

Management 259

Management POS Shipping Costs Supplies 259

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. Walmart has used stores to fulfill pickup and delivery orders for years,” said Dunn. The retailer reported 5.6% The focus on employees stretches beyond basic tasks.

Fulfillment 279

Fulfillment Omnichannel Shipping Costs Supplies 279

Retail TouchPoints

MAY 3, 2023

Brick-and-mortar stores will continue to be important distribution nodes in the omnichannel experience, so taking the steps toward linking sustainability efforts to the customer experience will ultimately grow brand value and move us toward a more sustainable future. Lighting is a significant energy user for most retailers.

Retail 264

Retail Supplies Omnichannel Consumer 264

Ecommerce Platforms

AUGUST 17, 2022

The best content management systems are valuable tools for managing your online presence. Otherwise known as a “CMS”, a Content Management System allows companies to create blogs, membership sites and other websites with minimal effort. Lots of apps and extensions for adding functionality to your store. Who is it Best For?

Management 104

Management Payment Services Magento SEO 104

ROI Revolution

MAY 20, 2021

Brick-and-mortar stores shut down, and customers flocked online to get the items they needed. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. So what exactly is an omnichannel strategy?

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 247

Payment Services Shipping Costs Omnichannel Fulfillment 247

Ecommerce Platforms

APRIL 4, 2022

The best POS system for small business is a simple, affordable, and reliable tool for managing sales and in-person transactions. A point-of-sale system empowers businesses to take payments from consumers in-store and track the movement of inventory. Access to a built-in CRM system for tracking important customer information.

Small Business Retail 104

Small Business Retail POS Payment Services lightspeed 104

Retail TouchPoints

FEBRUARY 18, 2021

And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place. For example, BHLDN can support styling appointments and fittings in stores and online.

Retail 291

Retail Beauty and Health Books Omnichannel 291

Retail TouchPoints

OCTOBER 24, 2023

Here’s where to start: Creating Solutions for Permanent Changes in Customer Expectations As stay-at-home orders drove both retailers and CPG companies to accelerate their adoption of omnichannel strategies, their supply chain processes got significantly more complex. She’s been a marketer in the technology space for about a decade.

Retail 273

Retail Supplies Operations Technology 273

Retail TouchPoints

NOVEMBER 30, 2022

LaFleur began with the September 2022 opening of a 550-square-foot store on the Upper East Side of Manhattan. LaFleur, discussed how the brand tested the physical store concept prior to the COVID-19 pandemic and has continued to gauge the evolution of its customers as it builds its brick-and-mortar strategy. Photo courtesy of M.M.

Customer 265

Customer Shipping Events Clothing 265

Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Brick-and-mortar retailers are increasingly implementing tech solutions in an effort to gather similar insights.

Omnichannel 276

Omnichannel Events Operations Technology 276

Retail TouchPoints

MARCH 5, 2024

The first step on the path to building your own RMN is to establish mature systems for collecting, segmenting and utilizing your data. The same customer might drop into your store to try on an item, then check out the website listing before eventually shifting to mobile to make the final purchase.

Retail 259

Retail Customer Data Channel Arts 259

Retail TouchPoints

APRIL 25, 2023

Consumers expect convenient, interactive shopping experiences, from online to in-store and everything in between. As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy. Retailers that prioritize ecommerce recognize that the end-to-end user experience is more important than ever.

Technology 252

Technology eCommerce Shipping Costs Games 252

Retail TouchPoints

APRIL 20, 2022

Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. Plus, regulatory requirements require these stores to be located in industrial areas, away from traditional retail locations.

Retail 353

Retail Social Media Technology Events 353

Retail TouchPoints

JULY 12, 2023

Brands and retailers frequently partner with design strategy firms and tech integrators to bring new store concepts to life. She and Robert Price, EVP of Global Sales and GM of Omnichannel Retail for Felbro, gave a joint presentation about how the companies collaborated to bring a new store concept to market — from render to reality.

Technology 221

Technology Consumer Omnichannel Point of Sale 221

Retail TouchPoints

JANUARY 19, 2022

The consumer is looking for aspirational product stories and we have a unique opportunity to serve them in this space.”. He admitted that because the metaverse is a completely new space, he and his team don’t have it all figured out. We’ve opened 80 stores over the last year and are investing in more,” Louvet noted.

Department Stores 252

Department Stores Fashion Consumer Omnichannel 252

Retail TouchPoints

DECEMBER 28, 2022

Based on these factors, warehouse technologies can be divided into three levels of automation: System Automation; Mechanized Automation; and. System Automation. Best suited for small-scale businesses, system automation is used for rapid, data-driven decision-making to manage basic processes efficiently, alongside quality inspection.

Management 273

Management Order Fulfillment Fulfillment Shipping Costs 273

Retail TouchPoints

DECEMBER 13, 2021

These retailers are using the Cloud to unlock digital potential across their business — both online and in stores — and Carrie Tharp, Google Cloud’s VP of Retail and Consumer, is helping them do it. Retail TouchPoints: What are Google Cloud’s biggest differentiators among the other big names in the space?

Channel 182

Channel Omnichannel Retail Merchant Services 182

Retail TouchPoints

FEBRUARY 9, 2022

Many luxury brands communicate their heritage and the promise of an elevated shopping experience via store design: traditional colors, subtle lighting and deep carpets that create a high-end hush. It can be a unique, engaging shopping experience that they can’t do in their main stores.

Food and Beverages 260

Food and Beverages Social Media Operations Automotive 260

ChannelAdvisor

APRIL 7, 2019

Developing an omnichannel supply chain strategy is essential to remaining competitive. This means enabling both order fulfillment and returns through various locations and methods, such as in your own or affiliate brick-and-mortar retail stores, as well as through digital stores. Simplify inventory management. Conclusion.

Omnichannel 85

Omnichannel Blog Merchant Services eCommerce 85

Retail TouchPoints

JANUARY 25, 2021

Even brick-and-mortar stores fared decently overall, with average sales up 3.6% There really wasn’t any feasible way for folks to queue up on the night of Thanksgiving and then obliterate stores on Friday at 5 am. Retailers With an Omnichannel Lead Flexed it During Holiday 2020. billion , while the NRF measured 8.3%

Omnichannel 223

Omnichannel Shipping Costs Department Stores Fulfillment 223

Retail TouchPoints

JULY 5, 2022

A lot of the pain points that we’re seeing are in the inventory side, but against that backdrop we’re going to see a steely-eyed focus on improving profitability in stores and digital channels.”. Thoughts of efficiency, integration with key systems and profitability were put on the back burner during the worst of the crisis.

Shipping Costs 293

Shipping Costs eCommerce Retail Merchant Services 293

Sailthru

JANUARY 16, 2020

Take omnichannel personalization, for example. It’s a recurring highlight in Sailthru’s annual Retail Personalization Index that digital and in-store experiences should be linked… but in most cases, they aren’t. From there, retailers must look at the various solutions that can deliver a holistic omnichannel customer profile.

Omnichannel 78

Omnichannel Seminar Customer Loyalty Mobile 78

Retail TouchPoints

NOVEMBER 8, 2021

It’s just so tedious, while going to stores is so much fun.” Re-create the store experience online. Originally my reason [for founding the company] was that you don’t always have time to get to stores, so you should be able to get that experience without going to stores,” said Singh. Her solution?

Jewelry 298

Jewelry Books eCommerce Definition 298

Retail TouchPoints

DECEMBER 15, 2022

Rise of omnichannel shopping habits: Not only are customers shopping online and offline, but they are also switching devices while shopping — moving from a mobile phone to a laptop to kiosks or more. The next day, he could walk into a neighbourhood store and ask for his ‘favourites’ that he found online.

Multi-channel 228

Multi-channel POS Customer Data Mobile 228

Retail TouchPoints

JUNE 27, 2023

into fully realized, closed-loop media systems that tie back to actual retail transactions. “We’re Despite the rapid development of media offerings from retailers like Walmart , Target , Kroger , Lowe’s and Dollar General , Amazon still has a sizeable lead in the space, due primarily to the fact that it essentially created retail media.

Retail 251

Retail White Paper Customer Experience Marketing 251

Retail TouchPoints

SEPTEMBER 19, 2023

Consumers select their items and then leave the store via an exit gate that they unlock either with their credit or debit card or by hovering their palm over an Amazon One device. We are seeing great traction for this new store, and our fans are enjoying the experience.”

Apparel 258

Apparel Technology Payment Services Games 258

Retail TouchPoints

OCTOBER 17, 2023

Or the phone menu system when you get transferred to several different (often wrong) extensions, or have to repeatedly say “agent” until the system recognizes you actually want personalized help — if it ever does. store hours, locations, policies, available inventory or where’s my order?) versus asking an open-ended question.

Customer 257

Customer Multi-channel Channel Customer Experience 257

Retail TouchPoints

APRIL 18, 2024

And if they fall in love with the lotion we’re using or with the pour-over coffee system that we have, it’s really cool to see them take that part of the experience home with them.” ‘The But at Mint House the shopping happens in the real world — just not in a store. It makes that decision to purchase just a little more considered. ”

Travel 250

Travel Banking Retail B2B 250

Retail TouchPoints

OCTOBER 12, 2021

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. JOANN stores also sell individual “ingredients,” but the end product is a decoupage photo album cover or a spooky handmade Halloween costume rather than a beef stew. and Sherman Oaks, Calif.

Customer 256

Customer Customer Experience Supplies Omnichannel 256

Retail TouchPoints

MAY 4, 2021

In this environment, you never know whether Jane learned that a relative tested COVID-19 positive — or perhaps lives or regularly interacts with an at-risk individual — and is now more tentative about in-store shopping. Making Your Mark in the Retail Space. Experiment with new store formats. Fortunately, options are aplenty.

Retail 284

Retail Consumer Omnichannel Customer 284

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. Retailers that understand the customer journey and adopt innovative strategies are looking at ways to turn their brick-and-mortar stores into experience centers. Most stores today have wired connectivity.

Sporting Goods 243

Sporting Goods Payment Services Retail Supplies 243

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Store design teams need to determine what exactly they’re trying to accomplish within their spaces and how they will ascertain whether these goals are met.

Technology 258

Technology Consumer Mobile Operations 258

iVend

APRIL 9, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle. Mobile POS System iVend mobile POS takes service to customers in the aisle. Sell anywhere.

POS 52

POS Electronics Payment Services Point of Sale 52

Retail TouchPoints

AUGUST 8, 2022

Not only is the current labor environment making it hard to find good help, but as omnichannel commerce evolves, retailers are finding themselves in more need of skilled tech workers than ever before. We’re just four months in, and we’re already proving [the benefits] out every day.”. Attracting Top Talent in a Tight Labor Market.

Technology 277

Technology Fashion Omnichannel Management 277

Retail TouchPoints

APRIL 19, 2023

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. Brands such as Bulgari , H&M and Adidas are leading the way in using generative art in-store, designing environments that are captivating, inviting and grounding.

Arts 287

Arts Retail Beauty and Health Social Media 287