Retail TouchPoints

FEBRUARY 16, 2024

trillion by 2027 – representing over 20% of overall retail sales. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

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Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. But what are the most forward-thinking retailers doing with AI this year?

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Retail TouchPoints

FEBRUARY 8, 2024

The growth of retail media networks (RMNs) in recent years has been impressive. As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC.

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Payments Payment Services Retail Channel 299

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

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Retail TouchPoints

DECEMBER 29, 2022

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 Let us look at a few ways to improve customer experience in the retail industry through knowledge management. How Can Knowledge Management Improve Customer Experience in the Retail Industry? trillion in 2023.

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Retail TouchPoints

OCTOBER 24, 2023

The last three years have been a whirlwind for retailers and CPG companies. Now, the landscape is shifting again, and it’s a mix of good and bad news for retailers and CPGs. By analyzing how newer service offerings impact operations across the entire business, leaders can gain unique insights and find and capture tremendous value.

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Retail TouchPoints

APRIL 25, 2024

Online marketplaces Rebag and Newegg have joined the growing roster of retailers launching membership programs. This year alone, the list of retailers that have launched or beefed up their loyalty and membership programs includes Albertsons , Carter’s , PetSmart , Target , Sunglass Hut , Staples , Lowe’s , Ulta Beauty and CVS. .

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Consumer Electronics Electronics Shipping Costs Retail 147

Retail TouchPoints

AUGUST 9, 2023

Downtown retail is facing a significant decline, grappling with the lasting effects of the pandemic, the unstoppable rise of ecommerce and the mounting pressure of surging interest rates. The revitalization of downtown districts presents a promising opportunity to create vibrant retail hubs in the face of a rapidly changing retail landscape.

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Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

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Retail TouchPoints

MARCH 18, 2024

In addition to the safety risk to employees and customers alike, workplace violence incidents are costly to retailers. Despite these statistics, many retailers still don’t have functional workplace violence plans. My 35-plus years of experience in retail, most of that time being in loss prevention, has taught me a lot.

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Retail Information Supplies Management 279

Retail TouchPoints

APRIL 19, 2024

But inspiration struck while she was working for a retail-focused hedge fund and realized the lack of safe piercing options for consumers. Executives attending the Retail Innovation Conference & Expo June 4-6 in Chicago will be able to get the inside scoop from her on Rowan’s incredible growth trajectory. (To

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Retail TouchPoints

MARCH 27, 2024

The retail industry can benefit from adopting new ways of allowing employees to train safely, creating a path to progress without the risks to the learner, those who are evaluating them or the brand. The core component to development in retail is solving the problem of how to fail without damaging the learner or the customer.

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Retail eCommerce Games Workshop 241

Retail TouchPoints

JANUARY 12, 2023

Walmart ’s burgeoning slate of white-label retail tech will be made more widely available via a new partnership with Salesforce. Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange.

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Retail TouchPoints

JUNE 14, 2023

Nearly every major retailer has embraced consumer demands for quick and easy delivery. In fact, experts predict that online food delivery alone will become a $32 billion industry by 2024. The rise of delivery services has made it easier for consumers to get purchases more quickly and for retailers to offer these services more widely.

Small Business Retail 276

Small Business Retail Retail Shipping Costs Clothing 276

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

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Retail Shipping Costs Improvements Customer Experience 272

Retail TouchPoints

MAY 3, 2023

The retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Flexible fixture layouts allow retailers to change and adapt the store over time for activations, events, seasonal displays and new store concepts.

Retail 268

Retail Supplies Omnichannel Consumer 268

Retail TouchPoints

APRIL 20, 2023

Amazon has launched the Anti-Counterfeiting Exchange (ACX), a collaborative platform that allows retailers to share information about confirmed counterfeiters in order to make it more difficult for them to move among different stores. Each retailer then makes its own independent decisions about whether and how to use the information in ACX.

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Other Retail Information Operations 257

Retail TouchPoints

NOVEMBER 16, 2022

The retail industry has experienced a great deal of change over the last 2½ years with the accelerated growth of online sales, the introduction of new safety protocols, the expansion of experiential retail concepts and the integration of new technologies. The retail storefront is no longer about just leaving with goods in hand.

Food and Beverages 288

Food and Beverages Small Business Retail Retail Arts 288

Retail TouchPoints

NOVEMBER 29, 2023

More often than not, these individuals find refuge outside of retail stores and their surrounding areas. In various industries, retailers have gotten used to their traditional ways of encouraging unhoused individuals to seek shelter in a more appropriate area that does not interfere with day-to-day operations.

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Retail Other Customer Operations 261

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. Startups including Fashable and Verneek are generating unique use cases of generative AI for retail. Global ecommerce sales, representing 22% of all retail sales, could increase to $5.4 trillion in 2026, from $3.3

Merchant Services 277

Merchant Services Shipping Costs Retail Social Media 277

Retail TouchPoints

APRIL 19, 2023

Disney Advertising and Kroger Precision Marketing (KPM), the retail media business of Kroger, have partnered to bring streaming to retail and CPG marketers. A study by Insider Intelligence found that the two most important retail media attributes to advertisers are traffic quality (with 45.5%

Retail 269

Retail Games Marketing Consumer 269

Retail TouchPoints

JUNE 12, 2023

AI in retail is everywhere. Startups and small and medium-sized retail businesses can reap the benefits of using AI even when they do not have big companies’ resources. Starting slow and laser-focused is essential for retail companies looking to benefit from AI.

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Retail Technology Games Recommendation 268

Retail TouchPoints

MARCH 20, 2024

The innovative concept of “Medtail” seamlessly integrates healthcare services into retail environments. This blend of medical expertise and retail convenience is revolutionizing the landscape of patient care, changing both where healthcare is delivered and how patients experience it.

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Presentation Improvements Consumer Retail 284

Retail TouchPoints

DECEMBER 20, 2023

The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more.

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Retail Supplies Merchant Services Social Media 248

Retail TouchPoints

JULY 6, 2023

That is why it’s no surprise that when surveyed , 71% of retail leaders indicated that they were prioritizing sustainability in their business. With consumers demanding more green initiatives, retailers and brands must reframe their business goals and programs. Sustainability is an enormous social issue and it’s here to stay.

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Customer Loyalty Customer Retail Financial Services 235

Retail TouchPoints

SEPTEMBER 5, 2023

Which means now is the time for retailers to reset and reevaluate. They’re likely also emphasizing continual training of new employees, as the retail industry can be quite fickle and turnover is often high. The question is: how can retailers best leverage the technology to land the strongest sales performance outcomes?

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Consumer Electronics Retail Electronics Customer Experience 227

Retail TouchPoints

APRIL 20, 2022

billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 To capitalize on this expected growth, cannabis retailers are focused on building trust and, most of all, standing out. Seeking Brick-and-Mortar Expertise in a Complex Industry.

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Retail Social Media Technology Events 354

Retail TouchPoints

MARCH 31, 2023

Retailers know that customer engagement must be the focus of their marketing efforts. And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. Its simplicity works for the retailer and customer alike.

Financial Services 262

Financial Services Payment Services Payments Small Business Retail 262

Retail TouchPoints

NOVEMBER 10, 2023

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place.

Retail 284

Retail Social Media Multi-channel Channel 284

Retail TouchPoints

APRIL 28, 2023

Growth in both retail sales and AWS services was slow compared to past quarters, in line with the uncertainty the retailer warned about earlier in the year , but investments in generative AI could pay off in the near future. While Amazon’s retail sales growth held steady from 2022, AWS’ growth of 16% to $21.4

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Retail Technology Games Fulfillment 327

Retail TouchPoints

APRIL 12, 2023

As consumers look to save money on takeaways and eating out, grocery retailers can be the quiet winners during an economic downturn. Food retailers must also have the right financial planning in place to withstand the economic turbulence in the long run and make sure they remain agile regardless of wider market trends.

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Retail Shipping Costs Supplies Customer Retention 254

Retail TouchPoints

OCTOBER 19, 2023

For retailers relying on critical IT systems to support both in-store and ecommerce sales, outages from significant weather events can have a big impact on business. As digital IT infrastructure has evolved, the hardware and software tools available to protect these assets also have advanced to help retailers maintain their balance.

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Events Retail Telecommunications Point of Sale 230

Retail TouchPoints

MARCH 12, 2024

In 2024 and beyond, we will see mood enter the limelight, with retailers catering to people’s day-to-day vibes and emotions. From Emotion to Action So how should brands and retailers use these insights to power growth in the years ahead? The future consumer is a #mood. Offer mood as a choice filter.

Consumer 241

Consumer Beauty and Health Retail Fashion 241

Retail TouchPoints

MAY 18, 2022

Sephora and 27 other retailers, along with the Open to All nonprofit, have signed the Mitigate Racial Bias in Retail Charter, marking their commitment to concrete steps that will improve equality across the industry. We believe the retail industry should have a zero-tolerance discrimination policy.

Sporting Goods 320

Sporting Goods Retail Improvements Other 320

Retail TouchPoints

FEBRUARY 7, 2023

The annual retail gathering brought a huge set of new companies and interesting perspectives that will shape the future of retail over the next three years. This year at NRF, it remained a major area of conversation in booths, and we also have seen the industry embrace it.

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Retail POS Apparel Department Stores 263

Retail TouchPoints

SEPTEMBER 18, 2023

This holiday season, though prices are still high and purse strings remain tightened, there’s slightly more stability inherent in the current retail environment that will bring more clarity to the numbers. Retailers will leverage this moment to focus on operational efficiencies and consumer connection.

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Retail Gifts Recommendation Consumer 299

Retail TouchPoints

FEBRUARY 7, 2023

The Retail Innovation Conference & Expo (RICE) and PAVE Global are expanding their partnership to bring unique content and exclusive networking opportunities to the 2023 show, which will take place June 13-15 at McCormick Place in Chicago.

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Retail Events Reference Channel 259