Retail TouchPoints

APRIL 14, 2022

Privacy has always been a hot topic, but recently temperatures have been rising. On the bright side, these changes in the consumer privacy landscape can be a game-changer for retailers that take the time to truly understand their consumer. But how can businesses benefit from this in this new era of privacy protection?

Consumer 295

Consumer Recommendation Definition eCommerce 295

Forrester eCommerce

JANUARY 28, 2019

In the United States, Europe, Canada, and India, January 28 is designated Data Privacy Day to mark the signing of the first legally binding, international treaty that dealt with data protection and privacy in 1981. Thirty-eight years later, technology has only further emphasized the need for privacy regulations and requirements.

Technology 353

Technology 353

Retail TouchPoints

JANUARY 15, 2021

Owned and produced by the Consumer Technology Association (CTA) , the virtual event featured product launches from startups to tech giants, keynotes from global industry leaders, live entertainment from Hollywood and more than 100 hours of conference programming. . “CES

Electronics 312

Electronics Banking Events Consumer 312

Retail TouchPoints

NOVEMBER 15, 2022

million privacy settlement , the largest in U.S. Give users detailed information about the types of location data Google collects and how it’s used at an enhanced “Location Technologies” webpage. For years Google has prioritized profit over their users’ privacy,” said Rosenblum in a statement. Google has agreed to a $391.5

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Article Information Consumer Technology 263

Forrester eCommerce

APRIL 18, 2022

Responsible and ethical tech practices start with the premise that technology is not neutral—and that represents a significant shift in thinking in the tech industry.

Technology 335

Technology Customer Experience Customer 335

Kissmetrics

SEPTEMBER 13, 2021

Are you one of those people whose eyes glaze over every time they read about crafting the perfect marketing campaign or embracing technologies? Lo and Behold, Reveries of the Connected World” is a documentary detailing how we became so dependent on technology. It’s about internal guidance, like privacy policies, and ethical standards.

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Social Media Technology Marketing Arts 287

Retail TouchPoints

JANUARY 30, 2024

For retail businesses, integrating Gen AI is about navigating a path that harmonizes cutting-edge technology with ethical stewardship, ensuring that AI deployments enrich the retail experience without compromising on core business values. Oversight of this type helps ensure that AI-powered personalization respects customer privacy.

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Retail Customer Experience Technology Customer Data 340

Retail TouchPoints

APRIL 10, 2024

Yes, consumers now have access to never-before-seen levels of personal technology and convenience, but the idiom “there’s no such thing as a free lunch” also has never been more true. Almost all of these major issues that we see as we doom scroll can be connected to our relationship with technology. I’m not a Luddite.

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Retail Technology Consumer Other 278

Forrester eCommerce

AUGUST 16, 2023

This has come six years after the Supreme court of India declared the right to privacy as a fundamental right. Ministry of Electronics and Information Technology (MeiTY) had introduced the first draft of the bill in 2022. The Indian parliament passed the much-awaited DPDP bill on August 10th, 2023.

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Electronics Technology Information Customer 370

Retail TouchPoints

JANUARY 25, 2021

Businesses across sectors are turning to voice technologies in response to COVID-19 health and safety concerns. To mitigate health and safety concerns and deliver on these expectations, retailers are designing touchless shopping experiences with the help of voice and speech recognition technology. The industry, valued at $5.2

Technology 217

Technology Consumer Retail Other 217

Forrester eCommerce

AUGUST 8, 2018

Those of us who care about cybersecurity and privacy are a special breed. As long as these disciplines have been around, technologies have gotten more complex, threats have gotten more dangerous, and expectations have skyrocketed.

Technology 187

Technology Customer 187

Forrester eCommerce

JULY 12, 2023

In a tough economy, where privacy legislation and technology changes make qualitative consumer data increasingly difficult to access, B2C marketers are struggling to adapt their data strategies for deeper customer understanding and develop AI capabilities to personalize experiences.

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B2C Marketing Technology Consumer 332

Retail TouchPoints

JANUARY 29, 2024

Many of these retailers have added several technologies to their arsenal to boost the in-store shopping experience for the customer and to better understand the customer journey to and through their stores. The Privacy Conundrum This all sounds great, but how is it achieved while remaining compliant with current data and privacy regulations?

Retail 312

Retail Toys Fashion Technology 312

ROI Revolution

MAY 3, 2022

Accurately measuring attribution is becoming a challenge for marketers in light of new consumer privacy regulations. In this article, dive into the data for insights into measuring attribution and consumer privacy. Gaining visibility into the effectiveness of your digital advertising is difficult due to growing privacy legislation.

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Consumer Social Media Multi-channel Events 78

Retail TouchPoints

JUNE 4, 2021

Voice recognition technology has moved beyond the realm of checking the weather and playing music. Pandemic-fueled digital commerce is rapidly increasing the use of voice recognition technology. With this increasing use of voice technology in smart speakers and devices, voice-activated payments for purchases will continue to surge.

Payment Services 179

Payment Services Payments Small Business Retail Technology 179

365 Retail

APRIL 20, 2024

Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement. Compliant with GDPR guidelines, refive ensures that all customer data is collected with full consent and maintained with utmost privacy.

Technology 59

Technology Retail Customer Retention Customer Data 59

Retail TouchPoints

SEPTEMBER 12, 2023

In her new role, Harve will be responsible for the strategic leadership and direction of the company’s information technology organization to drive business outcomes, optimize revenue growth and improve operating efficiencies. Harve will report to Bob Eddy, the retailer’s Chairman and CEO.

Information 261

Information Technology Operations Improvements 261

Retail TouchPoints

JUNE 12, 2023

While AI was initially associated with big tech and multinational brands, the technology is becoming increasingly available for everyone. Companies should closely monitor AI bias, inaccuracy, cybersecurity, job displacement and data privacy. This technology seamlessly integrates into touch points and platforms.

Retail 288

Retail Technology Games Recommendation 288

Retail TouchPoints

JANUARY 5, 2024

As part of its Privacy Sandbox initiative, Google plans to phase cookies out for all Chrome users during the second half of 2024. Google’s move, along with increased privacy regulations (particularly in the EU), have put a premium on zero- and first-party data.

Recommendation 306

Recommendation Consumer Information Customer 306

Retail TouchPoints

APRIL 25, 2024

In Europe, for example, many retailers have been hesitant to invest heavily in RMNs due to uncertainties about the returns and risks around data privacy regulations. However, there is a growing need for technological advancement in this market, particularly in terms of improved targeting and data strategy.

Retail 263

Retail Customer Loyalty Technology Marketing 263

Retail TouchPoints

APRIL 17, 2024

It’s pushing businesses to pivot from traditional methods of tracking and understanding user behavior to more ethical and privacy-centric approaches. While this poses a challenge, it’s also an opportunity to embrace cutting-edge technologies that provide deeper insights without compromising user privacy.

Social Media 311

Social Media B2C B2B Customer Data 311

Retail TouchPoints

JANUARY 12, 2024

Amazon ’s cashierless Just Walk Out technology has been deployed in more than 120 third-party locations, including airports, stadiums, university campuses, convenience stores and theme parks. Once we evaluate its impact post-launch, we will determine how this technology might be utilized on our other campuses.”

Food and Beverages 264

Food and Beverages Payment Services Technology Apparel 264

Forrester eCommerce

APRIL 22, 2020

Forrester has completed several Total Economic Impact™ (TEI) studies focused on communication and collaboration technology. Higher productivity is a key, consistent, and measurable benefit. We found that there are several ways in which employee efficiency and effectiveness can be improved.

Technology 285

Technology Improvements Customer Experience B2B 285

Forrester eCommerce

OCTOBER 1, 2020

Biometric authentication is a powerful technology with many compelling use cases but is not without controversy and distinct risks. What are users’ privacy rights in how biometric information is processed and stored? How are biometrics regulated around the world? How can the use of biometrics lead to discriminatory practices?

Technology 361

Technology Information Management Customer 361

Forrester eCommerce

JANUARY 14, 2019

Venture capital and private equity spending on security technology reached an all-time high in 2018. Currently, this emerging technology market sector stands at about $31B in total funding.

Technology 321

Technology Marketing Other Information 321

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. It involves not just the right technology but also the right skills, processes, and culture.

Supplies 289

Supplies Customer Experience Technology Omnichannel 289

Retail TouchPoints

MARCH 14, 2024

The four key strengths that retailers need to build or to nurture are: data depth; data quality; a simple process for media buyers; and a technology stack that enables data management, audience building, tracking, measurement and billing. Prioritize Privacy and Security Data privacy and security is paramount in building trust with customers.

Retail 311

Retail Omnichannel Consumer Channel 311

Forrester eCommerce

JULY 30, 2020

Marketers today must understand and use myriad technologies to support omnichannel ad strategies and deliver moments-based marketing. But the landscape of 7,000+ options is overwhelming and rapidly evolving, especially as new privacy regulations and tech giants like Apple and Google limit access to consumer data.

Omnichannel 437

Omnichannel Technology Consumer Marketing 437

Retail TouchPoints

OCTOBER 23, 2023

In July, some of the biggest names in AI — including Amazon , Google , Meta , Microsoft and OpenAI — agreed to a set of commitments developed by the White House to ensure the “safe, secure and transparent” development of AI technologies. 17 blog post. “As The Walmart Responsible AI Pledge is about more than just AI,” said O’Connor.

Technology 264

Technology Supplies Customer Data Blog 264

Retail TouchPoints

MARCH 18, 2024

In part because the generative AI adoption curve has been so steep, concerns about the technology — and the quality of the data that informs its responses — have taken on greater urgency. The top three areas where retailers plan to use generative AI are in customer service, marketing and store operations.

Retail 317

Retail SEO Operations Consumer Goods 317

Retail TouchPoints

MARCH 17, 2023

Amazon is facing a class action lawsuit alleging that the retailer failed to alert Amazon Go customers in New York City that they were being monitored by biometric tracking technology, including facial recognition. 7, 2023 but never received a response. However, Amazon holds that the claims made in the lawsuit are false. “We

Payment Services 264

Payment Services Customer Technology Information 264

Retail TouchPoints

JULY 28, 2022

Other technology providers offer solutions that design some or all of a virtual try?on Virtual try-on technology introduces important privacy obligations. What is clear is that the Illinois Biometric Information Privacy Act, or “BIPA,” introduces real risks of litigation. on experience. What to Look Out For.

Retail 277

Retail Customer Data Information Consumer 277

Forrester eCommerce

FEBRUARY 4, 2022

2021 was an exciting year for our research on securing and managing the risks of emerging technologies. We defined core tenets of what it means to embrace and sustain new IT technologies from a combined security and risk management perspective.

Technology 195

Technology Management Financial Services 195

Retail TouchPoints

FEBRUARY 8, 2024

As with any first-party data collaboration, it is paramount that media owners ensure they have the technology in place to facilitate security and privacy. Overly complicated technology will hold these collaborations back, limiting the potential of campaigns. Lucy Cunningham is Enterprise Sales Director at InfoSum.

Payments 312

Payments Payment Services Retail Channel 312

Retail TouchPoints

JULY 21, 2022

Data privacy has come into sharper focus over the past year thanks to new state legislation and federal privacy laws like the American Data Privacy and Protection Act (ADPPA). In fact, by the end of 2024, 75% of the world’s population will have personal data protected under modern privacy regulations , according to Gartner.

Marketing 279

Marketing Consumer Information Customer Retention 279

GetElastic

JANUARY 30, 2020

The California Consumer Protection Act (CCPA) is a new e-commerce privacy policy that went into effect January 1, 2020. Personal data and privacy are at the forefront of consumers’ and policy makers’ minds. CCPA is a bill intended to enhance privacy rights and consumer protection for residents of California, United States.

eCommerce 88

eCommerce Customer Data Information Consumer 88

Retail TouchPoints

APRIL 4, 2024

Retailers are now demanding large media company dollars, but they are operating almost as a startup in terms of their technological capabilities. So there are a lot of different ways you can measure in stores while maintaining consumer privacy.” “My I thought the IAB did a great job putting a flag in the ground.”

Retail 278

Retail X-cart Banking Definition 278