Retail TouchPoints

JANUARY 10, 2024

The new MyLowe’s Rewards program will offer do-it-yourself customers exclusive savings on items they need for their homes and allow them to earn rewards toward future purchases. We created this loyalty program with their home improvement needs in mind, just as we did with the MVP Pro Rewards program for our Pro customers.

Workshop 299

Workshop Gifts Shipping Improvements 299

Forrester eCommerce

APRIL 14, 2023

Thanks to this move, Salesforce can now sell its products, along with customer and technical support, using only EU delivery resources and data storage. Compared to the past, EU customers now have an option to have all […]

Operations 195

Operations Customer 195

Retail TouchPoints

FEBRUARY 15, 2024

Starbucks and Bank of America (BoA) have forged a new partnership designed to offer extra rewards to their most loyal customers. Customers can either link their accounts through the Bank of America or Starbucks site to start collecting rewards. The millions of BoA cardholders and Starbucks Rewards members in the U.S.

Banking 250

Banking Sporting Goods Customer Consumer 250

RetailDive

JULY 23, 2021

Amazon founder Jeff Bezos came under fire for telling customers and employees they paid for his suborbital jaunt, and Dick's debuted two new marketing campaigns.

Customer 93

Customer Marketing 93

Retail TouchPoints

JULY 3, 2023

I want to thank Chris for all of his contributions to the company over the many years, as he played an integral role in overseeing our rapid growth and enhancing our market-leading position in the industry,” said Jim McCann in a statement. “Our Jim McCann will retain his Chairman role along with regaining his CEO title. “I

Gifts 264

Gifts Technology Management Customer 264

Retail TouchPoints

AUGUST 31, 2023

Customers can now easily sort and shop by Climate Neutral certified products thanks to a new feature on REI.com. A snapshot of the new filtering capabilities.

Consumer 246

Consumer Other Customer Customer Experience 246

Retail TouchPoints

JANUARY 31, 2024

The board of directors would like to express a big thank you to Helena for her valuable contributions during a very intense time,” said Karl-Johan Persson, Chair of the H&M group in a statement. Together with all committed colleagues, we will continue to create unbeatable value for our customers and profitable growth.

Fashion 231

Fashion Management Improvements Customer 231

Groove

MARCH 6, 2024

It allows users to effectively collect and organize customer data for easier, more streamlined segmentation. Klaviyo enables the creation of targeted, fully personalized campaigns that support stronger customer-brand relationships. However, Klaviyo really excels here thanks to its advanced approach to segmentation.

Social Media 370

Social Media Customer Data Shopify Magento 370

Retail TouchPoints

MAY 8, 2023

Thanks to advanced DSP technologies and the retailer’s data on their inactive users, campaigns can be targeted to reach lookalike users, many of whom are probably that marketer’s inactive users. And returns impact other metrics like brand loyalty and customer satisfaction and maybe even product quality.

Marketing 310

Marketing Technology Social Media Recommendation 310

Retail TouchPoints

MARCH 19, 2024

Cookies has been lauded for its next-gen customer experience , which combines high-touch technology, creative merchandising and entertaining brand storytelling. Thanks to the State of Illinois, the City of Chicago and the neighborhoods for making this possible.” Clinton Ave.

Customer Experience 206

Customer Experience Technology Marketing Retail 206

Retail TouchPoints

JANUARY 2, 2024

Sustainability Comes into Fashion Double-digit growth is on the horizon for the 2023 fiscal year, largely thanks to Mango’s focus on international ecommerce. To improve brand equity and loyalty among its increasingly global customer base, Mango also is building on its value proposition, which combines design, style and quality.

Fashion 229

Fashion Events eCommerce Channel 229

Retail TouchPoints

MAY 4, 2023

thanks to on-trend discount offerings enabled by its real-time fast fashion model. “Shein is committed to delivering the best shopping experience for customers and empowering the communities where we operate while doing so,” said Sky Xu, CEO of Shein in a statement. Shein has enjoyed a meteoric rise in the U.S. ”

Fashion 291

Fashion Apparel Operations Shipping 291

Retail TouchPoints

JULY 14, 2023

Customers have the opportunity to enjoy these design elements, and the products showcased, thanks to the brand’s tech-driven retail concept, in which only one of each item is actually displayed on the show floor.

Fashion 226

Fashion Information Customer Retail 226

Retail TouchPoints

APRIL 3, 2023

Spresso customers are not expected to experience any disruption of service during the sale process, which will result in first lien lenders taking control of the platform. Although this outcome is not what we worked so hard for, we are thankful to everyone, including our customers, who have supported us along the way.

Retail 311

Retail Banking Operations eCommerce 311

Retail TouchPoints

OCTOBER 18, 2023

The brand has built incredible equity and loyalty over 35 years thanks to the advocacy of child development experts and educators. It also has grown consistently thanks to an expansive wholesale network and presence on Amazon. (If you are a parent, you likely have at least one Melissa & Doug toy.)

Toys 226

Toys Arts Consumer Retail 226

Retail TouchPoints

DECEMBER 2, 2022

We are thankful to our team for their continued dedication to serving others, particularly in a challenging economic and operating environment,” said Jeff Owen, CEO of Dollar General in a statement. “We The quarter, which ended Oct. 28, also saw a 6.8%

Operations 309

Operations Consumer Retail Other 309

Retail TouchPoints

AUGUST 4, 2023

The new app will display information relevant to each customer, including shopping recommendations based on past activity and the ability to designate a favorite Kum & Go location. As a thank you to &Rewards members who signed up prior to the program’s launch on Aug.

Mobile 208

Mobile Banking Recommendation Operations 208

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 270

Social Media Multi-channel Customer Loyalty Shopify 270

Fastr

SEPTEMBER 21, 2023

A big part of this, as we’ve discussed in the past , relies on an organization’s ability to design and provide unique and dynamic experiences for their customers. It’s here where SEO has proven more important than ever—and, thanks to new tools and technologies, more powerful than ever.

SEO 147

SEO eCommerce Technology Customer 147

Retail TouchPoints

MAY 31, 2023

Remember that your response will be visible to other customers, and it’s crucial to maintain a positive tone. Promptly responding to a negative review can show that you take customer feedback seriously. Thank the customer for their feedback. Respond promptly. Apologize if necessary. Offer a solution.

Merchant Services 242

Merchant Services Improvements Social Media Mobile 242

Retail TouchPoints

SEPTEMBER 7, 2023

Aēsop holds a very unique positioning in the global luxury beauty market thanks to its design-led brand essence, its highly efficacious and sensorial products as well as its customer-obsessed retail philosophy,” said Cyril Chapuy, President of L’Oréal Luxe in a statement. “We

Point of Sale 244

Point of Sale Operations Improvements Other 244

Retail TouchPoints

APRIL 9, 2024

That’s expressing appreciation for loyalty: A customized experience and a personal touch that goes above and beyond, which has forever made me a brand advocate. Make sure you have a trustworthy partner that can help manage and analyze data in a safe way that guards customer privacy.

Merchant Services 242

Merchant Services Travel Management Consumer 242

Retail TouchPoints

MAY 16, 2023

During his tenure Bane also championed a unique set of seven values that guide the company and help direct all Crew Members as they serve millions of customers each week. “I “We are thankful for Dan’s leadership over the past 22 years,” said Palbaum in a statement.

Customer 260

Customer Retail Marketing 260

lateshipment

MARCH 22, 2024

Born during the pandemic, they’ve grown from a one person operation to a global store, catering to customers all over US, Europe and Canada. After that, some of my customers approached me and wanted me to make Rakhis (Rakhi is a bracelet gifted to siblings – an Indian tradition). That’s a huge leap in four years.

Shipping Costs 130

Shipping Costs Shipping Gifts Customer Experience 130

lateshipment

NOVEMBER 15, 2023

Give your customers what they want. What customers want The increase in e-commerce-based technology, changes in the status quo of online shopping, ever-dynamic trends, etc have all turned customers’ wants into needs. Want to truly stand out in this competitive e-commerce landscape and enjoy the fruits of holiday season success?

eCommerce 130

eCommerce Customer Shipping Costs Gifts 130

Retail TouchPoints

SEPTEMBER 25, 2023

and Canada Shopify Plus merchants, first debuted in May 2022 , with the goal of helping brands identify and reach target customers on their preferred advertising networks. Shopify Audiences, which is currently available for U.S. The solution launched with Meta’s Facebook and Instagram and later expanded to include Google and Pinterest.

Shopify 238

Shopify Apparel Games Other 238

Retail TouchPoints

FEBRUARY 24, 2023

This project is an interesting step in creating a richer customer experience at Ikea by weaving in technologies such as augmented reality as part of the shopping experience.” We are constantly exploring new ways to meet our customers,” said Helena Gouiveia, Marketing Manager at IKEA Retail Sweden in a statement.

Games 272

Games Toys Customer Experience Technology 272

Fastr

SEPTEMBER 21, 2023

A big part of this, as we’ve discussed in the past , relies on an organization’s ability to design and provide unique and dynamic experiences for their customers. It’s here where SEO has proven more important than ever—and, thanks to new tools and technologies, more powerful than ever.

SEO 130

SEO eCommerce Technology Customer 130

Forrester eCommerce

AUGUST 15, 2019

While it’s still early days, the shift toward autonomous services is already happening in financial services thanks to evolving customer expectations, advances in AI and other […].

Financial Services 321

Financial Services Consumer Other Customer 321

Smile.io

NOVEMBER 10, 2017

Editor’s Note: This post was originally published in November 26, 2014 and was updated for accuracy and comprehensiveness on November 9, 2017.

Customer 54

Customer 54

Retail TouchPoints

MARCH 3, 2023

We want to thank our team for their performance and dedication in serving customers in Canada. As we enter fiscal 2023, we are focused on enhancing the customer experience, improving Nordstrom Rack performance, increasing inventory productivity and continuing to advance our supply chain optimization initiatives,” said Nordstrom.”

Operations 280

Operations Department Stores eCommerce Supplies 280

Optimizely

MARCH 22, 2019

That’s why we’re so excited to share that Zaius won the award for Best Customer Relationship Management Platform (CRM) at last night’s Marketing Technology Awards 2019. Dan McNamara, VP of Customer Success at Zaius, accepting the award for Best CRM. Martech Madness.

B2C 286

B2C Marketing Technology Channel 286

Retail TouchPoints

MAY 16, 2023

Challenges like deflation in lumber prices and unfavorable weather that caused customers to put off home improvement projects weighed heavily on the results. The impact was particularly severe in Home Depot’s Western division, where extreme weather in California disproportionately affected results.

Improvements 262

Improvements Consumer Customer Marketing 262

Forrester eCommerce

NOVEMBER 15, 2018

Thank you to all the folks who worked so hard to make this happen! I firmly believe enterprise customers need these solutions to be their partner and platform to build, deliver, and optimize amazing experiences on channels like web and mobile.

Mobile 344

Mobile Channel Marketing Customer 344

Retail TouchPoints

NOVEMBER 14, 2023

Under Natura &Co’s ownership since 2017, The Body Shop redesigned its stores and enhanced the customer experience via its Changemaking Workshop. The private equity group is seeking to enhance ESG aspects in its portfolio and is committed to maintaining The Body Shop’s distinctive values, instilled by its founder, Dame Anita Roddick.

Workshop 212

Workshop Fashion Customer Experience Retail 212

Retail TouchPoints

MAY 4, 2023

And yet 2023 may be remembered by C-suite marketing teams everywhere as the year when the not-very-exciting category of digital signage became supercharged thanks to two key elements: retail media networks and first-person data. Oh great, another screen I need to market on, said no brand manager ever.

eCommerce 305

eCommerce Arts Consumer Travel 305

Forrester eCommerce

NOVEMBER 5, 2018

Customer experience (CX) was at the forefront of CMOs’ minds in 2018. They shifted ad budgets (under siege thanks to trust and transparency issues) to even more technology and CX initiatives. Good news: The focus is creating more emotionally resonant and useful brand experiences such as Disney’s MagicBand.

Customer Experience 323

Customer Experience Technology Customer B2C 323