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Home Depot Strengthens Pro Offerings with 4 New Distribution Centers

Retail TouchPoints

Other recent moves by the company to better serve pro customers include: In October 2022 the retailer established a marketplace designed to connect skilled tradespeople with hiring trade professionals; Home Depot gave Senior Executive VP Ann-Marie Campbell responsibility for outside pro sales efforts in October 2023 ; and In January 2023 Home Depot (..)

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VR for Retail Training: How to Leverage the Tech to Land Stronger Outcomes

Retail TouchPoints

Or a retailer could want to strongly emphasize high-quality customer service based on recent, and repetitive, negative customer experiences in select stores. That retailer might leverage VR training technology to educate those retail associates on the importance of remaining hospitable in hot-button customer situations.

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FTC Imposes 5-Year Ban on Rite Aid’s ‘Reckless’ Use of AI-Based Facial Recognition

Retail TouchPoints

The FTC complaint said that from 2012 to 2020, store employees using this technology erroneously accused customers of wrongdoing based on “thousands” of false positive matches with a database of shoplifters and other troublemakers.

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Turning Retail Losses into Profits

Retail TouchPoints

Since 2012, the median EBITDA for publicly traded retailers was 9.8%, according to Deloitte. The voice of the customer – data coming directly from shoppers – is vital for making accurate forecasting and buying decisions. A critical area of focus is transforming their business into more profitable omnichannel platforms.

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Due Diligence: Winning October Prime Day Prep Strategies

Retail TouchPoints

It is not possible to have a good sales strategy without a solid advertising strategy and vice versa, but oftentimes these teams operate in silos. He is a seasoned technology and business leader with over 15 years of experience in the ecommerce industry. Guru Hariharan is CEO of CommerceIQ.

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13 Automotive Ecommerce Sites Revving Up Online Sales

BigCommerce

billion in 2018 , representing a 121% increase compared to 2012 revenue. Below we’ve highlighted 13 automotive brands that are focused on creating exceptional customer experiences by designing ecommerce sites that drive sales, revenue, and market share. billion increase every year between 2012 and 2017. CruiseMaster.

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Retail’s New Normal: Here’s What Retailers Should Focus On As The Country Continues To Reopen

Retail TouchPoints

By looking ahead and trying to prepare for a new normal while dealing with the realities brought on by COVID-19, retailers that embrace an agile approach, focus on the customer experience and make digital a strategic imperative are going to see the benefits and ultimately, end up on top.