article thumbnail

Top CRM Trends For 2020

Forrester eCommerce

CX is still king in 2020. Here are our top 5 trends for CRM in 2020: Self-service for end-to-end customer journey support increases. Modern CRM must be used as a foundational technology for customer engagement in order to deliver experiences that keep your customers coming back for more.

article thumbnail

Yet More DevOps Trends (2020)

Forrester eCommerce

So, we issued our 2020 DevOps predictions. Here are some of the additional trends Forrester is tracking in DevOps for 2020: The end of plan/build/run and stage gates. We were limited in number and format and there were a lot of great ideas.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

20 Mobile Trends for 2020

Forrester eCommerce

I have just published a post sharing some of our marketing predictions for 2020. It made me realize Forrester no longer publish dedicated “mobile” predictions. Because, mobile has simply become a key driver and enabler of business transformation. Mobile is embedded everywhere.

Mobile 380
article thumbnail

Three PIM Trends To Watch In 2020

Forrester eCommerce

With the first month of 2020 officially behind us, I’m continuing to explore the broadening role of product information management (PIM). Watch the video blog above to hear about three trends I’m watching this year and more about what research is underway! Forrester clients can schedule an inquiry with me here.

Blog 275
article thumbnail

How to Address the Needs of the Next Generation of e-Commerce Customers

Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert

Post-2020 life has changed the world in many ways — not the least of which is accelerating our reliance on digital commerce.

article thumbnail

Our Favorite UI Design Trends for 2020 & Beyond

Groove

2020 will go for that same bold factor, but in different ways. With this in mind, we're sharing some of our favorite UI design trends for you should watch out for this year. See below how PROPS Paper Magazine uses a brutalist UI design trend on its homepage: Complex Gradients. Gradients have officially made a comeback.

Magazine 332
article thumbnail

Retail Trends in 2021 — Overcoming 2020’s Challenges

Retail TouchPoints

At the close of every calendar year it’s customary to pen a post about trends and predictions for the upcoming year. Is that even possible coming out of a year like 2020? This year, like most, catalyzed some nascent trends and kicked a few in the teeth. But let’s be real here. But the post must go on.