Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. This was evident at Prosper Show in Las Vegas, March 13-15, 2023, an event originally developed for Amazon sellers.

eCommerce 287

eCommerce Fulfillment Shopify Omnichannel 287

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

Customer Experience 273

Customer Experience Shipping Costs eCommerce Improvements 273

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Ecommerce Platforms

FEBRUARY 14, 2023

Whether you work alone or with staff, the fulfillment process is bound to take heaps of time away from other, more important, money-making tasks. Fortunately, plenty of third-party solutions can handle the entire fulfillment process for you. With that said, here we're going to look at how to choose an ecommerce fulfillment service.

Fulfillment 104

Fulfillment Merchant Services Shipping Costs eCommerce 104

Retail TouchPoints

JANUARY 3, 2024

By aligning with Pitney Bowes, we are poised to deliver a premium returns experience to both merchants and consumers through PackageHub Returns, ensuring a mutually beneficial outcome,” said Brandon Gale, CEO of PackageHub in a statement. “We The National Retail Federation reported that returns totaled 14.5%

Shipping Costs 147

Shipping Costs Merchant Services Fulfillment Omnichannel 147

Retail TouchPoints

MAY 17, 2024

returns reached a staggering $743 billion in 2023, representing over 14.5% However, with consumer sentiment low and economic concerns still front of mind, this approach could backfire. Virtual fitting technologies help consumers make the right selection the first time. Agile fulfillment. According to the NRF, U.S.

Fulfillment 147

Fulfillment Technology Apparel Clothing 147

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. The NRF Big Show , held in NYC Jan.

Food and Beverages 277

Food and Beverages BigCommerce Home Furnishings PayPal 277

Retail TouchPoints

AUGUST 17, 2023

The future of commerce is on-demand and local as consumers want faster and easier ways to get the items they need delivered to them right now,” said Fuad Hannon, VP of New Verticals at DoorDash in a statement.

Mobile 243

Mobile Toys Payment Services Omnichannel 243

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 287

Fulfillment Omnichannel Shipping Costs Supplies 287

GetElastic

APRIL 11, 2023

In 2023, headless commerce is expected to become a mainstay of eCommerce operations, with more brands than ever adopting it to streamline their operations and boost sales. 9 Headless Commerce Trends for 2023 As commerce technologies evolve, integrating headless commerce practices has become an important competitive advantage.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

NOVEMBER 29, 2023

However, that doesn’t mean consumers don’t want to go to malls. In fact, more than 40% of adults reported visiting a mall within a two -week period in August, up from 35% at the beginning of June and 30% in the beginning of April, according to Coresight Research’s ongoing survey of 1,600 consumers.

Small Business Retail 264

Small Business Retail Omnichannel Consumer Retail 264

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. But underneath this positive blanket statement are a lot of nuances.

Sporting Goods 292

Sporting Goods Technology Omnichannel Operations 292

Ecommerce Platforms

APRIL 26, 2023

The Best Etsy Alternatives for 2023 Etsy represents one of the most popular platforms for creative professionals selling handmade products on the market today. Shopify Review 2023 – Pros, Cons, and Is It Right for Your Business? Shopify Pricing Plans and Fees 2023: Which One is Right for You?

Shipping Costs 104

Shipping Costs Payment Services Shopify Payments 104

Retail TouchPoints

AUGUST 24, 2023

The deal may eventually include Shein shop-in-shops at some of Forever 21’s 540 brick-and-mortar stores, which are heavily concentrated in malls, as well as offering consumers the ability to return Shein items at Forever 21 locations. has accused China of committing genocide and using forced labor in its repression of Muslim Uyghurs.

Fashion 243

Fashion Omnichannel Apparel Operations 243

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We Then we just launched, at the beginning of May 2023, our one-hour delivery or it’s free guarantee.

Payment Services 241

Payment Services Operations Omnichannel Fulfillment 241

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

Shipping Costs 237

Shipping Costs Improvements Live Chat Retail 237

Ecommerce Platforms

APRIL 5, 2023

Today, we’re going to be reviewing some of the top subscription ecommerce platforms available to business owners in 2023. Subscription ecommerce is the term given to an online business model in which consumers sign up for long-term access to a product or service. For consumers, subscription services offer simplicity and convenience.

eCommerce Platforms 104

eCommerce Platforms Subscription Payment Services eCommerce 104

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. These consumers also have a desire to create connections with their favorite brands. It diluted the whole thing.

Omnichannel 302

Omnichannel Department Stores Consumer Banking 302

Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S.

Small Business Retail 263

Small Business Retail Fulfillment Omnichannel eCommerce 263

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Provide flexible scheduling.

Omnichannel 275

Omnichannel Consumer Management Technology 275

Fabric

MARCH 14, 2023

trillion fashion and apparel industry—where $898 billion is transacted online —and where consumers are constantly seeking new styles, trends, brands, and designs. The Complete 2023 Guide However, for today’s mid-market fashion retailers, the decision to implement dropshipping can be more complex than for smaller retailers.

Apparel 130

Apparel Fashion Shipping Costs eCommerce 130

Retail TouchPoints

JULY 11, 2023

increase over 2023 and the first time global retail sales are expected to surpass the $30 trillion mark. These growth rates present big opportunities for brands, especially those that want to reach digitally savvy consumers in new markets. Younger consumers are especially open to buying from brands beyond their own borders.

Fulfillment 255

Fulfillment Consumer Consumer Goods Download 255

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. As an online-centric business type, D2C has experienced tremendous growth over the course of the coronavirus pandemic as consumers have reduced their in-store shopping. of all D2C sales.

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Retail TouchPoints

JULY 17, 2023

In April 2023, Radar announced a partnership with American Eagle that would bring the RFID and computer vision-powered technology to approximately 500 stores across the U.S. For executive users at HQ, the platform provides robust analytics that help brands stock the right products in the right locations based on consumer demand.

Fulfillment 205

Fulfillment Technology Customer Experience Consumer 205

Retail TouchPoints

JUNE 7, 2023

That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012. Almost all of Gen Z chooses to shop in person; they are truly the omnichannel shopper,” said Cegielski. The study found that four out of five are worried about the health of the U.S.

Food and Beverages 278

Food and Beverages Travel Hobbies Shipping Costs 278

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. Google has pushed back plans to phase out cookies on its browsers until 2023, but brands already are starting to prepare for the loss of this data stream. Salesforce expects U.S. Let the countdown begin….

Merchant Services 319

Merchant Services Payment Services X-cart Supplies 319

Retail TouchPoints

AUGUST 1, 2023

External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits.

Retail 246

Retail Shipping Costs eCommerce Consumer 246

Retail TouchPoints

APRIL 22, 2024

Her relatively brief time as President — she took on the role in January 2023 — has been eventful, with the rollout of a new marketing approach , multiple product expansions and a rebrand in which the company dropped the word “Arrangements” from its name, as well as a new store concept in the works. Why did you feel the risk was worth it?

Food and Beverages 232

Food and Beverages Gifts eCommerce Fulfillment 232

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 218

Customer Loyalty Customer Retail Shipping Costs 218

Retail TouchPoints

JULY 27, 2023

Since the beginning of the COVID pandemic, Joann, like many omnichannel retailers, has experienced higher customer demand for convenient pickup services. Joann has extended its partnership with Flybuy to power the craft retailer’s buy online, pick up in-store (BOPIS) offering.

Omnichannel 201

Omnichannel Supplies Operations Customer 201

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 237

Payment Services Operations Fulfillment Supplies 237

Korona

JANUARY 30, 2023

With in-person shopping having become much safer than mid-pandemic, most consumers have made their way back to physical stores. Read on for more details regarding these noteworthy retail trends for 2023. The point is to be able to engage your customers beyond the scope of the brick-and-mortar space and into an omnichannel experience.

Small Business Retail 59

Small Business Retail Payment Services Shipping Costs Retail 59

Ecommerce Platforms

MARCH 8, 2023

With this app, you can edit or view products, check reports, fulfil orders, and even message team members. It’s also relatively easy to set up an omnichannel sales environment, with buy buttons you can add to social media, integrations with Facebook and Instagram, and the Shopify “Shop” channel or accelerated payments.

Shopify 104

Shopify eCommerce Platforms Payment Services Merchant Services 104

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. 74% of U.S.

Technology 275

Technology Retail Customer Experience Presentation 275

Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

JUNE 28, 2023

For example, in-store kiosks can’t support endless aisle experiences if they aren’t underpinned by real-time inventory visibility and omnichannel order management capabilities. “Do All transaction elements and devices need to know about that product and about the consumer.”

Technology 268

Technology Consumer Mobile Operations 268

RetailMinded

FEBRUARY 20, 2023

Contactless shopping, delivery, and curbside pickup — once a public health necessity — have now turned into conveniences many consumers regularly expect. Our tips for retail marketing will help you level up in 2023 for better sales and happier customers. This is just one of the many ways shopping has evolved. Nearly 80% of U.S.

Small Business Retail 52

Small Business Retail Social Media Marketing Retail 52