Retail TouchPoints

JUNE 11, 2024

Starbucks is rolling out a delivery partnership with Grubhub to select markets in Pennsylvania, Colorado and Illinois this month and plans to expand it to all 50 states by August 2024. Customer demand to get Starbucks delivered continues to increase, as evidenced by double-digit growth in the U.S.

Food and Beverages 217

Food and Beverages Merchant Services Mobile Improvements 217

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago.

Retail 226

Retail Article Omnichannel Customer Experience 226

Groove

APRIL 16, 2024

A user-friendly interface and plenty of customization options are two of the big reasons why Shopify has reached its current level of popularity. Depending on the plan you choose, Shopify offers a wide range of features and apps designed to help you build your eCommerce store and attract customers.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

Retail TouchPoints

DECEMBER 13, 2023

I think we all hope that coming into the next few years we’ll see more brands willing to inspire their customers and understand the inherent value in that. They also need to support a more mobile-enabled workforce that might need smaller, roller-cart type stations, rather than so much emphasis on fixed till cash wraps.

Sporting Goods 288

Sporting Goods Technology Omnichannel Operations 288

Groove

MARCH 5, 2024

Businesses such as Benchmark Groups that are focused on analytics, customer data, and user behavior will get better results with Klaviyo. Users can also use custom HTML code or plain layouts to create their own email templates. The form templates are stunning visually, and allow you to customize them with images and text.

Live Chat 300

Live Chat eCommerce Platforms WooCommerce Shopify 300

Algopix

OCTOBER 27, 2023

As we approach 2024, it’s essential for both established and aspiring eCommerce sellers to stay ahead of the curve by anticipating and preparing for the upcoming trends that will shape the industry. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 119

eCommerce Payment Services Cryptocurrencies Shipping Costs 119

Retail TouchPoints

MARCH 1, 2024

The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. “We Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. These learnings will collectively continue to help us refine our forward-looking store strategy.”

POS 272

POS Omnichannel Mobile Improvements 272

Retail TouchPoints

FEBRUARY 27, 2024

Wawa has launched Goose Media Network, the c-store chain’s retail media network (RMN), to give brands the opportunity to reach Wawa customers online as well as via the mobile app and videos played at the gas pump. Wawa worked with Publicis Groupe’s Publicis Sapient , Epsilon and CitrusAd to create the new offering.

Retail 247

Retail Mobile Customer Management 247

ChannelSale

MARCH 13, 2024

You have come to the right place to look back on the e-commerce sector in 2023 and what trends to arrive in 2024 to increase its sales rapidly. So, check out what fueled the e-commerce sector in 2023 and what are the trends that are going to do more in 2024. What’s to arrive in 2024 for the rising e-commerce sector?

eCommerce 103

eCommerce Payment Services Social Media Comparison Shopping 103

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

CPC Strategy

APRIL 26, 2024

Streaming 100 Streaming Statistics & Trends for Advertisers [2024] By Tinuiti Team Apr 26 2024 Streaming video is gradually overtaking broadcast TV as the media of choice for many viewers, and for good reason. 16] In 2024, brands spent $30.10 16] In 2024, brands spent $30.10 compared to 2023.

Blog 73

Blog Subscription Games eCommerce 73

FastSpring

APRIL 23, 2024

With our JavaScript Store Builder Library (SBL) , you can completely customize, brand, and streamline your checkout flow , building trust with buyers and eliminating friction. FastSpring also powers multi-product transactions , allowing you to offer customers product bundles, upsells, and multi-product coupons. Digital invoices.

Payment Services 114

Payment Services Merchant Services Payments Subscription 114

ROI Revolution

FEBRUARY 27, 2024

Welcome to our February 2024 SEO News Recap! Jump to each February 2024 SEO News Recap news topic using the links below: Your Rankings Are Not Affected by Toxic Link Reports Is TikTok Really a Search Engine? If your business falls behind in organic listings, you sacrifice earning awareness and new customers.

SEO 78

SEO Blog Subscription Books 78

Retail TouchPoints

MAY 8, 2024

trillion in 2024 and continue to grow steadily through 2027, according to eMarketer research. Build the journey or flow you want your customers to follow; tidy up your spaces because cluttered store racks or cluttered websites have the same effect — customers leave; and ensure support and service really cater to customer needs.

Merchant Services 256

Merchant Services eCommerce Channel Mobile 256

Retail TouchPoints

MAY 3, 2024

By introducing Caper Carts and FoodStorm, we’re allowing customers to access what they love most about shopping online and bringing those elements into our stores. The solution will be rolled out in all Save Mart and Lucky stores, allowing customers to order items via Caper Carts and receive notifications when their orders are ready.

Retail 274

Retail Omnichannel Mobile Operations 274

Retail TouchPoints

APRIL 5, 2024

Customers using the Uber Eats app will be alerted that “autonomous vehicles may deliver your order,” and they will be given the opportunity to opt out at checkout if they prefer to have a human driver. Worth Metroplex in January 2024 , and Uber Eats competitor DoorDash debuted drone deliveries in Christiansburg, Va.

Marketing 241

Marketing Mobile Blog Customer 241

Retail TouchPoints

FEBRUARY 6, 2024

Which is to say that while the AI boosters have done excellent work persuading the marketers, they have their work cut out for them with the people who actually matter, i.e. customers. It would seem that AI currently has little value in helping a brand land new customers or upsell existing customers higher-value items.

Recommendation 283

Recommendation Customer Hobbies Technology 283

365 Retail

NOVEMBER 28, 2023

IKEA, in collaboration with Tesco , has announced the national rollout of over 70 additional mobile pick-up points across the UK. This initiative provides a new, convenient option for customers to collect their online orders. For more information, customers can visit IKEA’s delivery services page.

Mobile 62

Mobile Customer Fulfillment Events 62

365 Retail

JANUARY 29, 2024

AV technology pioneer Peerless-AV ® will be showcasing a host of new in stock and coming soon products on a bigger and new booth location in Hall 3 (#R300) at Integrated Systems Europe (ISE) 2024 , 30January – 2 February, Grand Fira, Barcelona. Register for ISE 2024 for free using code A8FZZ74K.

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Outdoor Customer Events Presentation 70

Retail TouchPoints

NOVEMBER 17, 2023

No, they won’t arrive on your doorstep in a giant box cushioned by packing peanuts, but Amazon customers in the U.S. Hyundai is a very innovative company that shares Amazon’s passion to make customers’ lives better and easier every day,” said Andy Jassy, CEO of Amazon in a statement.

Customer Experience 228

Customer Experience Supplies Payment Services Mobile 228

Retail TouchPoints

JANUARY 12, 2024

Sam’s Club is piloting technology designed to address one of the retailer’s biggest customer pain points: waiting in line at the store exit for an associate to check their receipts against the items in their cart. Additionally, AI operating in the background is designed to continually speed up the process.

Payment Services 256

Payment Services Mobile Payments Technology Mobile 256

Retail TouchPoints

JANUARY 19, 2024

The stores are slated to open beginning in the second half of 2024. Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training. We’re very proud of our store experience and these updated small stores are sure to appeal to new and existing Best Buy customers.”

Operations 250

Operations Consumer Electronics Telecommunications Electronics 250

Retail TouchPoints

MARCH 7, 2024

million in cash for the Zulily website and domain names, trademarks, tradenames, customer database, social media accounts and software, and said in a statement that it expects the Zulily site to be “fully functional” by the end of Q2 2024. Beyond paid $4.5 Now Beyond, Inc.

Home Furnishings 258

Home Furnishings Order Fulfillment Jewelry Social Media 258

RetailMinded

APRIL 3, 2024

In 2024, two critical factors will demand your attention: Consumer Privacy Rights Act (CPRA) and operational efficiency. Understanding CPRA The Privacy Right Act is there to, well–protect the privacy of your customers. California has been a leader in making sure the customers are protected, anyway. Why not try now?

Payment Services 52

Payment Services Retail Mobile Payments Operations 52

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. Such shopping experiences are key to customer engagement, retention, and loyalty in today’s retail landscape. The retail industry is no exception to this trend.

Retail 62

Retail Gifts Shipping Costs Customer Loyalty 62

Retail TouchPoints

FEBRUARY 6, 2024

7, 2024, New York-based vintage clothing designer and accessories seller James Veloria will curate select pieces for the secondhand section. We’ve been testing new store concepts in NYC, such as our recent H&M Williamsburg store experience, with the aim of building the best, elevated shopping experience for our customers.”

Fashion 233

Fashion Accessories Arts Clothing 233

iVend

DECEMBER 11, 2023

For the world of retail technology, 2024 looks set to be an exciting year. Read more So what are the key trends for retail technology in 2024? Customers get the offers and products that they want, and the retailer increases their marketing ROI, sales and profits.

Payment Services 59

Payment Services Technology Payments Retail 59

365 Retail

JANUARY 4, 2024

Whether you’re a small boutique or a large chain, these insights will help you stay competitive and connect better with your customers. Top 5 Strategies for 2024 #1 Focus More on Your Target Audience Understanding and focusing on your target audience is crucial in 2024. Provengo offers a great example of this.

Payment Services 52

Payment Services Retail Supplies Mobile Payments 52

Retail TouchPoints

OCTOBER 10, 2023

At the same time, retailers are acutely aware that ecommerce sales are continuing to grow as a percentage of overall holiday spending and, within that percentage, mobile sales in particular are skyrocketing. eMarketer expects retail mobile commerce sales to account for 43.4% In 2024, mobile commerce sales are expected to hit $534.18

Mobile 248

Mobile Retail Social Media Payment Services 248

Retail TouchPoints

JANUARY 31, 2024

The 2024 Connected Retail Report includes a survey of 1,012 U.S. Will 2024 be the Year of the Mobile App? In most instances, consumers also were more likely to use their smartphones (either via app or mobile site) to participate in commerce-related activities.

Shipping Costs 259

Shipping Costs Consumer Mobile Channel 259

Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024. of ecommerce sales in 2024.

Improvements 243

Improvements Retail Mobile Customer Experience 243

iQmetrix

JANUARY 9, 2024

AT CES 2024 in Las Vegas, AI is by far the hottest topic of discussion in the conference rooms and on the show floors

Mobile 49

Mobile Technology Customer Experience Customer 49

Omnisend

DECEMBER 14, 2023

This is different from omnichannel selling, which deals with a specific type of multichannel selling strategy that provides a seamless customer experience across channels. Physical stores If you’re selling physical products, then having a physical store can help you attract local customers. Let’s take a look at some of them.

Multichannel 78

Multichannel Social Media Payment Services Shipping Costs 78

Retail TouchPoints

FEBRUARY 2, 2024

Tapping into Gen AI to Improve Online Shopping Trained on Amazon’s product catalog as well as information from across the web, Rufus can answer customer questions on a variety of shopping needs and products, provide comparisons and make recommendations, all within a conversational context. customers in the Amazon mobile app.

Mobile 251

Mobile Recommendation Technology Customer Experience 251

Retail TouchPoints

JANUARY 9, 2024

in 2024, lower than India, China, Germany and Brazil. Retailers have begun leveraging their substantial customer purchase data to inform advertiser’s media strategies. Another report by eMarketer released this year claims that by 2024, digital audio will make up one-fifth of all time spent with digital media in the US.

Retail 287

Retail Omnichannel Channel Mobile 287

Omnisend

DECEMBER 12, 2023

Say your recipients are mobile users—the subject line will be cut off earlier than it would on a desktop computer. For example, B2B audiences are most active during business hours before 6 PM, and ecommerce customers are most active during weekends or after business hours. For mobiles, 30 to 55 characters are optimal.

X-cart 88

X-cart Mobile Improvements Merchant Services 88

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. In 2024, global retail ecommerce sales are expected to reach $6.3 has to offer.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53