Remove what-is-digital-transformation
article thumbnail

How Has Customer Experience Been Transforming and What Value It Holds In The Future?

lateshipment

From brick-and-mortar to e-commerce, businesses have been running successfully all these years by building their foundation on just a question — “What do customers want?” So, coming back to the question, “ What do customers want?” The Need To Focus On CX In Today's Business Landscape Customer demands are never the same.

article thumbnail

Lessons Learned From a Career of Replatforming

Fabric

I’ve never written a blog series before. I think I’ve written three blog posts in total! My replatforming experiences are here to help you What I’ve seen over the years is that most replatforming projects end up costing more money and time than was initially estimated. Well, here we go! Army and Coast Guard Veteran: career #1!

eCommerce 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Lessons Learned From a Career of Re-Platforming

Fabric

I’ve never written a blog series before. I think I’ve written three blog posts in total! What I’ve seen over the years is that most re-platforming projects end up costing more money and time than was initially estimated. Nearly 27 years as a C-level digital leader and seller of goods and services— career #2!

eCommerce 130
article thumbnail

Walmart Makes Public Commitment to Ethical Use of AI

Retail TouchPoints

As AI has moved into the spotlight, businesses have found themselves performing the tricky balancing act of touting their use of this transformative tech while also assuaging fears about the impact it could have on the world. 17 blog post. “AI 17 blog post. “As

article thumbnail

Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Retail TouchPoints

Murali Gokki, a Managing Director in the retail practice at AlixPartners — the consulting firm that has become retailers’ go-to as they consider ecommerce spinoffs — has a more nuanced take: “The broader pressure is about transforming [these businesses] to a digital-first mindset,” he said in an interview with Retail TouchPoints.

eCommerce 289
article thumbnail

Walmart Tests New In-Store Retail Media Opportunities, Including Product Demos and Audio

Retail TouchPoints

We know brands crave omni solutions to create those customer connections across digital and physical experiences, meeting customers throughout the shopping journey, including as close to the point of purchase as possible,” said Whitney Cooper, Head of Omnichannel Transformation at Walmart Connect (Walmart’s retail media network) in a blog post. “

Demo 278
article thumbnail

Year in Review: ChannelAdvisor’s Top 5 Blog Posts from 2020

ChannelAdvisor

What a year it’s been. The past 12 months have seen existing e-commerce trends accelerate years ahead, as more consumers were forced online, more brands sped up their digital transformation and more fulfillment companies grappled with shipping infrastructures pushed to the brink. . Here are the top five posts from 2020. #5:

Blog 105