Retail TouchPoints

MAY 10, 2022

That said, a common concern in the retail and hospitality space is how to efficiently maintain operations in the face of a severe weather event. In fact, the risk of grim financial losses because of an extreme weather event has never been higher. Communication is vital during any severe weather event.

Events 243

Events Retail Operations Supplies 243

Retail TouchPoints

AUGUST 31, 2023

Far from another flash-in-the-pan tech fad, Maher sees in Discord the future of customer engagement, describing the platform as an “always-on interactive communication channel” that mixes elements of social media with the functionality of messaging platforms like Slack and streaming platforms like YouTube.

Games 241

Games Customer Social Media Events 241

Retail TouchPoints

OCTOBER 26, 2022

Simon and Shop Premium Outlets (SPO) are partnering with Alibaba Group ’s Tmall Global to launch a series of live shopping events in China. This will allow Chinese customers to shop SPO’s offerings using Tmall Global’s self-operated global discovery storefronts. Global Shopping Festival where it will host some of the livestream events.

Events 218

Events Channel Consumer Operations 218

Retail TouchPoints

JUNE 30, 2023

We are a company all about relationships because that’s what our customers are celebrating when they buy from us — all the relationships in their lives. The Pulse” has proven so successful that Jim and Chris are now entering their third year of letter writing, and it has been a major catalyst for personal connection with our customers.

Customer 240

Customer Workshop Gifts Multi-channel 240

Retail TouchPoints

APRIL 29, 2024

They offer the chance to deliver a better mobile experience, more deeply engage with customers and a touch point through which to gather additional intel on consumers’ behavior and preferences. That’s a customer base worth nurturing, and that’s exactly what the AllSaints app is meant to do. Brand apps are a tough needle to thread.

Customer 224

Customer POS Download Payment Services 224

Retail TouchPoints

FEBRUARY 10, 2023

But rather than being a disappointment to customers, the beauty brand turned the moment into an exciting event that delighted loyal fans and brought in new ones. No matter the country, customers gravitate toward the fun of the Benefit brand and the feeling they get when they use our products.”

Events 245

Events Marketing Department Stores Customer Data 245

Retail TouchPoints

NOVEMBER 5, 2021

Petco is staying at the forefront of social commerce via multiple live shopping events, produced in partnership with Facebook , that combine fashion, charity and adorable animals. Initial Live Shopping Event Generates 12% Lift in Online Traffic. Petco’s first live shopping event, The Perfect Fit, was held in late April 2021.

Events 277

Events Social Media Fashion Consumer 277

365 Retail

MAY 2, 2024

When making online buying decisions, UK shoppers now place more value on product information delivered on retailers’ owned channels, compared to third-party channels, such as marketplaces or social media, the latest research from Intellias , the software engineering and digital consultancy company, reveals.

Social Media 52

Social Media Information Channel Consumer 52

lateshipment

APRIL 9, 2024

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). Such issues can deter customers from completing their purchases and lead to abandoned carts.

eCommerce 130

eCommerce Merchant Services Shipping Costs Customer 130

Retail TouchPoints

MARCH 5, 2021

But unlike hard-hit sectors such as airlines and live events, retail saw a more uneven impact — especially when it came to dramatically changed consumer behavior. Omnichannel messaging was originally premised on the question, “Where is my customer?” With each technological advancement comes a shift in consumer behavior.

Customer Experience 287

Customer Experience Customer Omnichannel Retail 287

Retail TouchPoints

JUNE 2, 2022

Although investments in loyalty programs demonstrate that many brands recognize the value of community, it’s impossible to build community through a single channel. Instead, brands need to nurture a sense of community across multiple channels and provide relevant experiences in both digital and in-person mediums.

Customer Loyalty 248

Customer Loyalty Customer Events Consumer 248

Retail TouchPoints

AUGUST 20, 2021

As 76% of businesses that are advanced in their integration of technology, business goals and analytics report a more favorable market position, retailers today can’t miss out on using customer data to improve virtually every aspect of their operations. . Adapt your offerings. In 2020, 88% of consumers in the U.S. Marketers today use 9.4

Customer Data 346

Customer Data Payment Services Customer Financial Services 346

BigCommerce

AUGUST 13, 2018

Most online sellers begin their journey from one sales channel, setting up shop through a website or marketplace. Multi-channel retailing is the practice of selling merchandise on more than one sales channel. A report by BigCommerce confirms that buyers across several age groups are shopping from multiple sales channels.

Multi-channel 263

Multi-channel Channel Comparison Shopping Shipping Costs 263

Retail TouchPoints

OCTOBER 6, 2023

Supermarket chain Sainsbury’s is expanding its partnership with Nectar360 and Clear Channel UK by bringing its Sainsbury’s Live network to stores across the UK. Clear Channel will upgrade existing screens, replacing them with Waferlite screens that are up to 50% more energy efficient.

Retail 249

Retail Channel Events Management 249

Forrester eCommerce

APRIL 17, 2018

I recently attended its first analyst event in Taipei to better understand how the company approaches the AI opportunity and helps its clients deliver […]. There’s a sense of urgency in Asia to capitalize on AI, not only to compete but to lead globally. Appier, established six years ago in Taiwan, is one of these firms.

Channel 276

Channel Marketing Events Customer 276

Retail TouchPoints

MARCH 17, 2022

You’ll also want to focus ad spend on channels where this audience watches. HGTV is a natural fit, given it’s their top-viewed TV channel. Additionally, you’ll find them on ESPN+, so you might want to consider how a home improvement ad fits in during major sporting events.

Improvements 282

Improvements Home Furnishings Shipping Costs Customer 282

Retail TouchPoints

SEPTEMBER 22, 2022

As the luxury platform celebrates its fifth anniversary, Alibaba has introduced a host of new ways for customers to engage with luxury brands on Tmall, including AR and XR (extended reality) experiences, exclusive products that can only be accessed through a digital “Meta Pass” and a host of virtual avatars, mascots and events.

White Paper 224

White Paper Customer Multi-channel Fashion 224

BigCommerce

SEPTEMBER 12, 2017

No single formula, algorithm or crystal ball can tell you for sure when and why each individual customer will make a purchase. It’s a complex process, and it’s why omni-channel selling is so important. Both BigCommerce and Square exist to make shopping easier and more enjoyable for both sellers and customers, whatever the platform.

Channel 420

Channel Shipping Costs Consumer Multi-channel 420

Retail TouchPoints

JULY 7, 2023

This should encourage brands to think carefully about exploring Amazon as a viable channel to pick up some of that slack, because acquisition costs are already embedded in Amazon. Having a presence there and being able to connect with so many more customers through the platform is just one massive advantage.” It’s inevitable.

Shipping Costs 237

Shipping Costs Customer Multi-channel Consumer 237

ESW

APRIL 3, 2023

As perhaps the largest gathering of retail and brands, the Las Vegas-hosted event was three days of non-stop innovation and inspiration (plus a fantastic performance by Nelly). As we headed home, we reflected on key topics and trends that are poised to shape the landscape for brands with DTC channels. 50/50 is not where you want to be.”

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Retail TouchPoints

JULY 18, 2023

The mergers and acquisitions market remains strong for direct-to-consumer firms that operate across a spectrum of channels, but investors are now going back to the fundamentals and targeting companies with evidence of economic success. These types of synergies can be extremely valuable.

Customer 208

Customer Specialty Retailers Supplies Banking 208

BigCommerce

SEPTEMBER 12, 2017

What customers want and what retailers are currently offering still isn’t matched up, even though as a business owner you do your best to meet their needs whenever and wherever you can. Getting smarter about sales channel strategies. For retailers, being there at all of those touch-points is known as omni-channel selling.

Channel 381

Channel Consumer Omnichannel Shipping Costs 381

Optimizely

FEBRUARY 23, 2021

Customer-Obsessed. Customer Experience. Customer-centric. We all talk about putting our customer first. But, when it comes to measuring performance, we act more like customer-later. At times, it seems like customer value is ‘that which must not be measured’ a secret that we dare not utter.

Customer 195

Customer Customer Experience Events Channel 195

RTP blog

JANUARY 18, 2019

By Kevin Hubschmann, Splash Retailers, I’m going to let you in on a little secret: units per transaction, sales per transaction and in-store sales aren’t the only ways to measure retail event success. True event success lies in the data that you collect from your event program. …And it’s a lot of data.

Events 150

Events Retail Apparel Omnichannel 150

Optimizely

JUNE 27, 2017

When marketers think about attribution, they most often do so in terms of channel performance – how the channel is performing relative to itself, and how much revenue it generates. What product, when bought as a first purchase, is most likely to lead to customer loyalty down the line?

Channel 191

Channel Jewelry Marketing Customer Loyalty 191

Retail TouchPoints

MARCH 21, 2024

David’s Bridal has teamed up with PersonalizationMall.com to offer customers access to thousands of customizable items to make their special day even more special, including monogrammed gear, wedding day essentials and keepsakes.

Gifts 229

Gifts Apparel Events Channel 229

Store Growers

FEBRUARY 19, 2023

Sometimes, however, targeting users who are experiencing major life events, like graduating, getting married, opening a new business, retiring, and so on, can be an even more effective strategy to increase conversions, which brings us to life events targeting. What is Life Events Targeting in Google Ads? Let’s see what they are.

Events 91

Events Other Marketing Consumer 91

Retail TouchPoints

NOVEMBER 2, 2021

Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection. There are lots of ways brands can create experiences for their customers, and one of the best ways is to mold that experience to a shopper’s busy, on-the-go life.

Point of Sale 290

Point of Sale Mobile Customer Marketing 290

Retail TouchPoints

MARCH 29, 2022

Consumer packaged goods companies in the market today need an improved way of seeing their customers. They want to deeply transform engagement and have more personalized relationships, gain the ability to measure at each point of contact, improve the efficiency and effectiveness of their campaigns and create long-term customer loyalty.

Customer 203

Customer Channel Technology Improvements 203

365 Retail

SEPTEMBER 29, 2022

Ribble Cycles wins the Omni-channel Experience award at the Creative Retail Awards 2022. The Creative Retail Awards ‘is a dynamic and exciting annual event designed to recognise and reward innovation and excellence in retail design and experience. States Andy Smallwood, CEO, Ribble Cycles.

Channel 86

Channel Technology Events Retail 86

Retail TouchPoints

NOVEMBER 30, 2021

Commercial email open and click rates are on the decline, SMS/text marketing is simply offensive to customers, display ads are outright ignored, and impending privacy legislation and removal of third-party cookies will make retargeting nearly impossible. when the customer is actually shopping a given store).

Social Media 223

Social Media Marketing Customer Recommendation 223

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation. Proper preparation reduces headaches and boosts sales.

Channel 78

Channel Merchant Services Payments Payment Services 78

lateshipment

JANUARY 30, 2024

The post-purchase is an exciting phase for your customers, as it is the last station before they get to their destination called happiness from collecting their orders. WISMO requests alone make up approximately 50% of the overall customer inquiries. 5-Point Checklist To Reduce Post-Purchase Customer Inquiries 1.

Customer 130

Customer eCommerce Merchant Services Shipping 130

Retail TouchPoints

AUGUST 8, 2023

Beyond the perks of being first to market, however, they have already seen benefits from their presence — from improved brand awareness to deeper customer connections. Kylo Freeman, Founder of queer wellness brand For Them : “The most important thing for our brand is building customer intimacy.

Social Media 212

Social Media Customer Beauty and Health Consumer 212

Ecommerce Platforms

FEBRUARY 9, 2023

We’ll cover: How to sell across channels with Shopify POS Go How to sell in person with Shopify POS Go How multi-brand stores can sell with Shopify POS Go Keep reading to learn all about the selling potential you have with Shopify POS Go. Use the built-in 1D and 2D barcode scanner to ring up customers by scanning products.

POS 104

POS Shopify Merchant Services Channel 104

RTP blog

DECEMBER 16, 2019

Brands are facing more complexity than ever with the growing needs of customers and the multiplying number of sales channels. Clearly, online channels are no longer just a nice-to-have — they’re a necessity in our always-on world. By Agnes Law, Schawk! In APAC, e-Commerce sales have tripled from $600 Billion USD in 2014 to $1.8

Customer Experience 195

Customer Experience Customer eCommerce Retail 195

Forrester eCommerce

JULY 17, 2023

Forrester analysts attended SAP’s key customer event Sapphire this year in Barcelona and Orlando. SAP estimates 80% of B2B transactions will happen via digital channels by 2025 […] This year “Digital” and “AI” were the two keywords used in almost every presentation, sometimes maybe abused.

B2B 195

B2B Presentation Events Channel 195