Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 145

Consumer Payment Services Fulfillment Multi-channel 145

365 Retail

APRIL 20, 2024

A New Approach to Customer Relationships for Brick-and-Mortar Customer retention is fundamental to profitability, demanding deep, meaningful relationships with consumers. This can be challenging in the case of in-store customers who might not be opted in to email newsletters or other communications.

Technology 59

Technology Retail Customer Retention Customer Data 59

Retail TouchPoints

OCTOBER 27, 2021

One of the biggest challenges in marketing is quantifying the influence of each customer touch point. Even marketing teams that can map the entire customer journey have trouble identifying the exact moment or event that compelled a prospect to become a customer.

Multi-channel 301

Multi-channel Games Retail Social Media 301

Kissmetrics

AUGUST 24, 2017

Tracking customer event data, such as for Kissmetrics’ behavioral analytics solution, is an integral part to any successful online business–but I bet you already knew that. It is time consuming and can take up resources. Segment will collect data from every one of your platforms–mobile, web, server and cloud.

Customer Data 248

Customer Data Events Travel Management 248

Retail TouchPoints

JANUARY 27, 2021

According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. Challenge 2: Consumer Confidence — Slow to Recover. Challenge 2: Consumer Confidence — Slow to Recover. The influence of consumer confidence on retail sales cannot be overstated.

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

MARCH 9, 2023

Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. This is the piece that gets me excited, because our customer lives on social media ,” said Hawkins. “We said Hawkins.

Omnichannel 278

Omnichannel Social Media Mobile Fashion 278

iVend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

POS 105

POS Payment Services Payments Omnichannel 105

Algopix

NOVEMBER 12, 2023

With the rapid evolution of technology and changing consumer behaviors, businesses are constantly seeking innovative strategies to gain a competitive edge. It revolves around providing timely information to both the business and its customers, enabling swift and informed decision-making.

Information 93

Information Customer Experience Technology eCommerce 93

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 119

eCommerce Payment Services Cryptocurrencies Shipping Costs 119

Retail TouchPoints

AUGUST 30, 2023

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. Building a relationship beyond just transactions will prevent customers from purchasing based solely on discounts, which can ultimately hurt a retailer’s bottom line.

Shipping Costs 244

Shipping Costs Improvements Live Chat Retail 244

Retail TouchPoints

JUNE 22, 2020

With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data.

eCommerce 195

eCommerce Retail Technology Customer Data 195

FastSpring

APRIL 23, 2024

FastSpring is an experienced merchant of record that provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. Set up a demo or try it out for yourself. Set up a demo or try it out for yourself.

Payment Services 114

Payment Services Merchant Services Payments Subscription 114

Optimizely

MAY 15, 2018

IRCE 2018 takes place from June 5 to 8 at McCormick Place West in Chicago and, with an agenda put together by the experts at Internet Retailer magazine, it’s a can’t-miss event for everyone in ecommerce. Your customers are on Amazon. consumers are using online marketplaces. Marketplaces in 2018 and What’s Coming in 2019.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

ROI Revolution

MAY 6, 2021

With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. Users are now required to provide explicit permission for apps to collect and share data. At an event on April 20th, Apple announced that Apple’s iOS 14.5

eCommerce 158

eCommerce Marketing Events Download 158

Optimizely

AUGUST 21, 2017

Whether you couldn’t make it to the conference this year or you skipped a few key sessions, you may have missed out on some of the best insights of the event. Mobile purchasing is on the rise. “We We are getting more and more traffic on mobile. “We are getting more and more traffic on mobile.

Mobile 180

Mobile Magazine Fashion Omnichannel 180

RTP blog

MAY 14, 2018

Pricing products can be challenging in the consumer packaged goods (CPG) industry. Amidst this, one factor remains constant for large and small players alike: regardless of their sales strategy or business goals, they need to use customer data to arrive at better pricing decisions. By Srini Rajamani, Wipro Ltd.

Food and Beverages 150

Food and Beverages Financial Services Presentation Banking 150

Groove

DECEMBER 6, 2021

If a user does open your email, but is immediately overwhelmed with a poor mobile experience, they will often navigate away from your content. Depending upon your target audience, up to 75% of your contacts may open your email on a mobile device. While this could in theory be done manually, it is time consuming and inefficient.

Information 195

Information Mobile Marketing BigCommerce 195

365 Retail

AUGUST 17, 2022

To remain competitive in today’s signal-saturated world, retail marketers need to deliver relevant, personalised content throughout the customer journey. More than half of the respondents said they would trade personal and preference data to feel part of a brand’s community. . Perfecting the retail personalisation journey.

Games 59

Games Marketing Multi-channel B2C 59

365 Retail

OCTOBER 4, 2023

So companies not only satisfy regulatory requirements but also foster a higher level of trust with their consumers. Try Out Alternative Data Management Solutions: The below data management solutions are custom-fit for the changing landscape.

Retail 64

Retail Customer Data Channel Improvements 64

Sailthru

MAY 6, 2019

With Lifecycle Optimizer and Email Composer , Sailthru clients can tap into customer data to create automated, personalized messaging and seamlessly build their own emails. Mobile apps account for more than 90% of consumers’ smartphone usage, which makes a good mobile messaging strategy crucial. Mobile Events.

Mobile 79

Mobile Social Media Webinar Demo 79

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? While yes, many consumers today do prefer shop online as it can be more accessible and cater to personal preferences, it’s not the end of the brick-and-mortar store. There are 2.14 Source ).

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? While yes, many consumers today do prefer shop online as it can be more accessible and cater to personal preferences, it’s not the end of the brick-and-mortar store. There are 2.14 Source ).

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

365 Retail

JANUARY 4, 2024

Customers expect a quick, easy, and secure checkout, whether they’re shopping online or in-store. Invest in technology that speeds up the process, such as mobile payments, self-checkout stations, and one-click online purchasing. Also, ensure that your payment systems are secure to protect customer data.

Payment Services 52

Payment Services Retail Supplies Mobile Payments 52

365 Retail

MAY 7, 2021

2020 was a year like no other, and the shockwaves caused by the pandemic have inherently altered consumer-facing operations at their very core. Those industries who were mostly fence sitters between physical and online experiences, like fashion, events and fitness, are unfortunately among the worst hit.

eCommerce 96

eCommerce Payment Services Merchant Services eCommerce Platforms 96

Smile.io

MAY 15, 2024

Robust ecommerce analytics programs allow you to measure performance, uncover trends, use customer data, and optimize pricing. Monitor metrics like customer lifetime value (CLV), returning visitor rates, website session time, pages per visit, bounce rate, conversion rates, customer acquisition costs, and more.  

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Optimizely

AUGUST 9, 2018

After going to tons of sessions and taking pages and pages of notes, we’re back and ready to share the very best ideas and the most interesting trends we heard about during the event. Some traditional retailers and CPG brands have begun to adopt new technologies and realize the full potential of ecommerce and direct-to-consumer.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

365 Retail

APRIL 25, 2022

With one day to go until the new flagship event for retail that brings together Europe’s most forward-thinking retailers and leading tech innovators opens its doors, the final transformative tech and show features that champion innovation as part of the expo, have now been announced. Take a tech tour on the Start-up Safari.

Technology 52

Technology Payment Services Retail Events 52

lateshipment

JANUARY 17, 2023

Customized experiences are the need of the hour for customers who expect brands to know about them and provide experiences that are tailor-made for them, i.e customers expect a personalized experience at every channel and touchpoint. Omnichannel experience will be play a huge role in offering customer convenience.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Ecommerce Platforms

AUGUST 29, 2022

The best rewards apps for Shopify are an excellent way to improve engagement among customers, and boost your chances of repeat purchases. With rewards apps, you provide your consumers with points or bonuses every time they make a purchase or complete a certain action. Go to the top.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Kissmetrics

SEPTEMBER 14, 2020

While the specifics of each feature vary from software to software, there should be a system in place to help you handle things like: Contact and lead management Document sharing and storage Workflow automation Interaction tracking Mobile access. Look for these core CRM features before making any final decisions. Advanced CRM features.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Korona

OCTOBER 12, 2022

Nothing is more rewarding for a liquor store owner than customers who are loyal to their store and recommend it to their friends and family. And consumers still prefer to do it in person. According to a recent Chase Design study, up to 90% of consumers prefer to buy their liquor in-store. Table of contents.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Korona

OCTOBER 12, 2022

Nothing is more rewarding for a liquor store owner than customers who are loyal to their store and recommend it to their friends and family. And consumers still prefer to do it in person. According to a recent Chase Design study, up to 90% of consumers prefer to buy their liquor in-store. Table of contents.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

ROI Revolution

APRIL 8, 2021

With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. Your Ads Manager reporting totals will only include this data if your campaign is optimized for one-day clicks. Before iOS 14.5 March 11 update.

eCommerce 78

eCommerce Marketing Events Download 78

365 Retail

FEBRUARY 23, 2022

Amazon, Farfetch, Very Group, Marks & Spencer and Morrisons are announced as just some of the retail industry’s leading visionaries speaking at the Retail Technology Show , as the event, which brings together Europe’s most forward-thinking retailers and leading tech innovators, announces its conference programme.

Technology 52

Technology Payment Services Retail Events 52

Sailthru

JUNE 5, 2018

We identified more than 50 attributes of the customer experience across email, web, mobile, digital advertising, direct marketing, in-store, and social media for evaluation. Offer Customers a Preferences Manager to Opt Out of Communications. Use the Customer’s Name in Email Communications. REI is not one of them.

Mobile 60

Mobile Recommendation Social Media Improvements 60

GetElastic

FEBRUARY 26, 2020

News and Events. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78