Retail TouchPoints

JANUARY 4, 2023

While consumers enjoy the benefits of shopping online, they often find the experience uninspiring and lacking a certain je ne sais quoi that accompanies shopping at their favorite stores in person. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers.

eCommerce 256

eCommerce Omnichannel Comparison Shopping Recommendation 256

Retail TouchPoints

JUNE 28, 2023

For example, fitting room technology, where you can access inventory in real time and check out right through the platform has to somehow end up back at the point of sale, on the website, the mobile app and everywhere else. All transaction elements and devices need to know about that product and about the consumer.”

Technology 251

Technology Consumer Mobile Operations 251

Retail TouchPoints

JUNE 13, 2023

This more expansive view of digital transformation has been one of the key lessons learned by Matthieu Houle, CIO of Aldo Group , during his five-plus years working up the IT ranks within the company. Matthieu Houle: The retail landscape is becoming increasingly complex, and Aldo Group is certainly not exempt from this complexity.

Supplies 228

Supplies Customer Experience Technology Omnichannel 228

Retail TouchPoints

JULY 20, 2022

While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of change. Finally, “innovative” capabilities would incorporate personalization or tailored results based on consumer context and past behaviors. The result? Loyalty programs.

Omnichannel 251

Omnichannel Retail Mobile Social Media 251

365 Retail

MAY 30, 2023

As digital natives, Gen Z – those aged 10 to 25 – have been surrounded by technology, social media, mobile devices, and the internet their entire lives. So, as this tech-savvy generation continues to consume the most content, what do they really look for in a mobile app? Social Media Integration With 1.3

Mobile 75

Mobile Social Media Technology Information 75

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 135

B2B Mobile eCommerce Shipping Costs 135

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 130

B2B Mobile eCommerce Shipping Costs 130

GetElastic

MAY 22, 2019

Mobile commerce apps for B2B are increasing, and with good reason — 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app. How mobile applications support B2B commerce.

B2B 146

B2B Mobile eCommerce Shipping Costs 146

Retail TouchPoints

JANUARY 27, 2022

A lot has changed since the Neiman Marcus Group (NMG) was founded back in 1907, but one thing that hasn’t changed is the company’s relentless focus on customer service and style. The platform using AI and ML to dynamically generate style recommendations, such as products that would complete a look or similar items, based on metadata. “

Recommendation 290

Recommendation Technology Mobile Customer Experience 290

Retail TouchPoints

FEBRUARY 25, 2022

Livestream shopping is causing retailers and social media companies to rethink their digital-shopping strategies, and several businesses are first in line to facilitate consumers’ livestream shopping sprees. Nike’s direct connection to consumers is paying off. Retailers Going Live. Every retailer is trying to understand the customer.

Social Media 301

Social Media Retail Events Channel 301

Retail TouchPoints

JUNE 15, 2020

In the media, photos and videos show large groups of people emerging from COVID-19 shutdowns to participate in graduations, summer swimming parties and other celebrations, as well as crowds participating in protests or political rallies. Consumer Pulse Survey conducted during the first week of June.

eCommerce 134

eCommerce Consumer Retail Payment Services 134

Retail TouchPoints

JULY 16, 2021

This refers to the uncertainty many consumers feel shopping for fashion items as they try to determine which size is best for them. Depending on the brand, materials and how items are cut, they can either be true to size or require consumers to size up or down. That’s a lot of room for error. Take 1822 Denim as an example.

Technology 264

Technology Apparel Mobile Customer Experience 264

BigCommerce

MARCH 13, 2018

Adii Pienaar, Founder of Conversio and WooThemes (later acquired by WooCommerce), sums this up best: Customers worldwide are using their mobile devices for online shopping more often. Depending on who you want to believe, it’s estimated that since late-2014 more than 50% of all online purchases are made from mobile devices.

Payment Services 420

Payment Services Mobile BigCommerce Mobile Payments 420

Retail TouchPoints

AUGUST 23, 2023

Consumers expect a seamless interaction with a brand when and where they want it. In its stores, only one sample of each clothing item is displayed, and consumers use QR codes in the app to request a specific size be sent to fitting rooms or to the counter for purchase. Loyalty must adjust to meet those evolving consumer expectations.

Travel 198

Travel Clothing Technology Customer Loyalty 198

Retail TouchPoints

OCTOBER 19, 2023

Amazon is already the place where many consumers start their shopping journeys, and now the company wants to make shopping on its platform “more social and collaborative” with a growing slate of new experiential features. Consult-a-Friend is currently being tested with select Amazon customers in the U.S.,

Social Media 247

Social Media Electronics Recommendation Apparel 247

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 78

B2B Mobile eCommerce Shipping Costs 78

Retail TouchPoints

OCTOBER 1, 2022

Additionally, an integration feature lets you group consumers and contacts according to their overall buying behavior. Mobile-friendly email templates. Mobile-friendly email templates. Approximately 49% of emails are opened on mobile devices — a trend that continues to grow. Image Source: KOMARKETING.

Marketing 275

Marketing Mobile eCommerce Platforms Reference 275

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 200

Customer Loyalty Customer Retail Shipping Costs 200

Sailthru

SEPTEMBER 26, 2018

According to our survey of 1,000 British consumers, email has influenced 30% of millennials to visit a store. Mobile: The Centerpiece of In-Store Personalization. That’s why we called mobile the crossroads of commerce and why smartphones are the centerpiece of in-store personalization. What makes Sephora so savvy?

Mobile 94

Mobile Recommendation Channel Shopping Carts 94

AcquireConvert

DECEMBER 15, 2020

That’s where social commerce and group buying comes in. The question becomes not if you need to market, but how to make your marketing efforts and sales cost-effective for both merchants and consumers. That’s where group buying and social commerce come in to radically reduce your advertising budget in favor of social commerce.

Shopify 66

Shopify Merchant Services eCommerce Social Media 66

Retail TouchPoints

JULY 7, 2022

billion mobile augmented reality (AR) users by 2024 Players on Roblox, a well-known gaming metaverse, posted nearly 10 billion hours in playing time in Q1 2021, with players averaging 156 minutes per day . My recommendation is to get this plan done this year. Assign team members to brief the entire group on specific topics.

Article 250

Article Webinar Marketing Definition 250

Retail TouchPoints

FEBRUARY 7, 2023

Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

Payments 282

Payments Omnichannel Payment Services Consumer 282

Kissmetrics

SEPTEMBER 18, 2017

via mobile, desktop and TV apps, Facebook Watch is the company’s entrée into episodic streaming video. There is a set group of publishers at launch, but the company plans to open it up to more creators soon. People love getting recommendations for the things they love, and they love sharing those things with friends.

Marketing 458

Marketing Games Mobile Social Media 458

Kissmetrics

DECEMBER 9, 2020

Marketers can then use these insights to optimize a huge portion of their workflow, from running more tests and improving their website’s UX to personalizing the customer experience and automating consumer engagement. Personalization matters for consumers. With chatbots , you don’t have to have a human on-hand to respond to consumers.

Improvements 313

Improvements Marketing Toys Consumer 313

Retail TouchPoints

AUGUST 1, 2022

In brick-and-mortar stores, title III of the American Disabilities Act (ADA) mandates ramps for mobility-impaired customers or braille signs for the visually impaired. For specific mobility impairments, it may be impossible to travel outside regularly. So this consumer depends on timely and accessible online shopping options.

Retail 263

Retail Multichannel Webinar eCommerce 263

UpSellIt

AUGUST 23, 2023

With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. User Segmentation Ecommerce segmentation separates customers into different groups based on shared characteristics such as location, customer behaviors, or preferences.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Kissmetrics

JANUARY 26, 2021

Once solely a tool for dedicated gamers, it is now a popular base for a diverse range of groups, including influencers and hobbyists. As the founders themselves say, Discord is used by various groups, including study groups, art communities, and hikers. These include: Screenshare on mobile. You can also join voice calls.

Channel 316

Channel Games Download Social Media 316

Retail TouchPoints

JULY 9, 2020

For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. Trend 1: Evolving Consumer Priorities Could Depress Luxury Spending. trillion in current exchange rates.

eCommerce 259

eCommerce Travel Social Media Consumer 259

Kissmetrics

SEPTEMBER 17, 2020

In this article, I cover how to choose the right service for your needs, the different types of VoIP services, and my top recommendations. But others are as simple as a mobile app you download on your phone. If you use your mobile device, you’re probably fine. This includes mobile VoIP services, too. Let’s dive in!

Mobile 363

Mobile Document Download Recommendation 363

Kissmetrics

OCTOBER 17, 2020

So to help make your decision easier, I narrowed it down to my top six recommendations—and reviewed them. Which… can be an incredibly time-consuming process. Mobile fax services. Mobile fax services allow users to fax directly from their smartphones. The top 6 options for online fax services. Industry-specific use.

Document 360

Document Mobile Download Telecommunications 360

Kissmetrics

NOVEMBER 26, 2020

Selling to high-end consumers requires a different approach. A ten thousand dollar handbag is well out of reach of the majority of consumers. The pandemic hit department stores hard and forced luxury consumers to buy online more than before. A buyer persona is a detailed description of your ideal consumer. Me neither.

Marketing 363

Marketing PPC SEO Magazine 363

Kissmetrics

JANUARY 12, 2021

via mobile, desktop, and TV apps, Facebook Watch is the company’s entrée into episodic streaming video. There was a set group of publishers at launch, but the company opened it up to other creators. People love getting recommendations for the things they love, and they love sharing those things with friends.

Marketing 281

Marketing Social Media Games Events 281

Sailthru

MARCH 23, 2018

From a customer engagement perspective, the ubiquitous nature of mobile devices presents retailers and brands with immense opportunities. He also discussed how mobile devices are redefining the scope of retail and fashion apparel marketing and how companies can better navigate the current environment.

Mobile 60

Mobile Marketing eCommerce Apparel 60

RetailMinded

OCTOBER 27, 2022

For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. Many consumers now rely on mobile devices to research products and services, make an order, and complete transactions. This allows you to deliver a better impression to consumers.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Currently, these groups exist in their own silos — a common challenge that still exists for most retail organizations.

Fulfillment 266

Fulfillment Vend Operations Technology 266

Retail TouchPoints

FEBRUARY 10, 2021

The stores would include integrated online-to-offline capabilities as part of a digitally empowered phase of Nike’s Consumer Direct strategy , the Consumer Direct Acceleration. Consumers get a high degree of flexibility to discover the best of Nike, online or in-store, at their own pace.

Vend 264

Vend Gifts Consumer Fulfillment 264

Sailthru

FEBRUARY 20, 2018

The success of these personalized mobile apps has retailers looking at how to bring this personalization into physical stores. Both the push notifications and personalized news come through an interactive webpage that displays on the mobile app. In addition, readers take surveys, with their answers splitting them into groups.

Mobile 68

Mobile Omnichannel Retail Recommendation 68