Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. As a result, consumer behaviors are becoming more complex.

Consumer 246

Consumer Leisure Multi-channel Retail 246

Groove

NOVEMBER 12, 2020

In this blog, we're sharing 5 tips on how to improve customer experience and turn existing customers into repeat purchasers. How To Improve Customer Experience: 5 Tips. Do you need some insight into how to improve customer experience? We recommend creating buyer personas to account for the various personalities of your audience.

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

Retail TouchPoints

FEBRUARY 7, 2022

Workwear brand Dickies has experienced a 94% increase in conversions since it launched size and fit recommendations on Tmall in China in partnership with 3DLOOK. A survey by Bain found that 87% of Dickies customers say the platform has improved the shopping experience.

Recommendation 264

Recommendation Improvements Customer Consumer 264

Retail TouchPoints

AUGUST 30, 2022

Consumer electronics is a rather crowded space with a swarm of brands trying to make their presence felt in every category — from wearables to televisions and headphones to laptops. For today’s consumers who seek instant gratification, experiencing this is a nightmare. The same holds true for consumer electronics retailers.

Consumer Electronics 299

Consumer Electronics Electronics eCommerce Consumer 299

Kissmetrics

DECEMBER 9, 2020

Unguided systems will create an algorithm and then look for ways to improve it going forward. Using Machine Learning to Improve Your Marketing. The long and short of it is machine learning can be used to improve just about every part of your digital marketing efforts. Personalization matters for consumers.

Improvements 313

Improvements Marketing Toys Consumer 313

Retail TouchPoints

APRIL 27, 2023

Fulfillment Item Forecasting, Fulfillment Order Forecasting and Fulfillment Labor and Resource Forecasting were designed to enable retailers to better solve these challenges: • Fulfillment Item Forecasting aims to forecast demand based on consumers’ order specifications and aggregate the data within a given postal code.

Improvements 278

Improvements Fulfillment Omnichannel Supplies 278

Retail TouchPoints

APRIL 7, 2021

Online discount apparel retailer MandM Direct , which had previously relied on standard rules-based recommendations to guide website visitors through the shopper journey, has generated impressive improvements in multiple KPIs with real-time, personalized recommendations.

Recommendation 191

Recommendation Apparel eCommerce Improvements 191

Groove

OCTOBER 27, 2020

Website Design Best Practices: 5 Ways To Improve UX. Compress images to improve page load time. Consumers lack patience, and they want to know immediately how a brand will benefit them. We recommend keeping the most important content above the fold. Compress Images To Improve Page Load Time. Conclusion.

Improvements 363

Improvements Mobile Web Design Shopping Carts 363

Retail TouchPoints

FEBRUARY 24, 2023

Spurred by the global pandemic, a rise in social activism and the surge of wellness movements, consumer sentiment has shifted significantly over the past few years. Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. Pre-pandemic, that number was 70%.

Consumer 283

Consumer Social Media Recommendation Apparel 283

Kissmetrics

SEPTEMBER 21, 2020

Guides’ additional content can increase your business’s visibility and make it easier for consumers to get the information they need. With most consumers heading online to search for local businesses, and mobile search on the rise, increased visibility is more critical than ever before. Becoming a Local Guide is simple.

Improvements 363

Improvements Payment Services SEO Information 363

Retail TouchPoints

JUNE 18, 2020

Magento has integrated the Product Recommendations feature for Magento Commerce with its content creation tool, Page Builder. Retailers can now use the platform to drag and drop recommendation units to any position within e-Commerce store content that has been created with Page Builder.

Magento 165

Magento Recommendation eCommerce Improvements 165

Retail TouchPoints

JUNE 28, 2021

Personal shoppers previously used a manual process to determine the right substitution, but with 100 different factors that can go into every decision this could be extremely time consuming at scale. We continue to iterate and enhance this technology, and our customers are responding positively,” said Venkatesan.?”

Improvements 328

Improvements Technology Recommendation eCommerce 328

Retail TouchPoints

SEPTEMBER 30, 2021

As the rise of ecommerce continues to accelerate, consumer behavior is changing at lightning speed. But without access to in-person consumer panels throughout the pandemic, many CPG brands struggled to keep a pulse on their customers’ preferences and demands around product taste, packaging, price and more.

Consumer 297

Consumer Social Media Improvements Customer Loyalty 297

Retail TouchPoints

MARCH 7, 2024

Amidst shifting expectations, what’s become abundantly clear is that a context-specific and emotionally engaging approach to consumer engagement will win the day with all generations — from the zoomers to the boomers and beyond. More than half of consumers say they’ll become repeat shoppers after a personalized shopping experience.

Recommendation 289

Recommendation Fashion Consumer Accessories 289

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 264

Consumer Supplies Fulfillment Technology 264

Retail TouchPoints

JANUARY 5, 2024

Zero-party data is information consumers intentionally share with a brand, e.g. when taking a quiz, while first-party data is collected by the brand from interactions with its own customers. Being hyper-personalized is about making the right recommendations at the right time.”

Recommendation 306

Recommendation Consumer Information Customer 306

Kissmetrics

DECEMBER 12, 2017

I’ll also share actionable tactics on how to improve them and, as a result, your bottom line. Geo : Understanding where in the world people are consuming your content helps you allocate budget and resources effectively. The best approach to improving your email marketing results is to optimize each stage of the journey.

Improvements 491

Improvements Marketing Social Media Blog 491

UpSellIt

NOVEMBER 16, 2022

Product recommendations are the new standard in ecommerce with the market size projected to reach $12 billion by 2025. Consumers expect recommendations, and their ability to boost KPIs plays a huge factor in their growing popularity. Take a look at theses six variations so your brand can strategize with confidence.

Recommendation 78

Recommendation Shipping Costs Customer Loyalty Consumer 78

Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? Enhance advertising and recommendation relevancy with better targeting and search. Share granular consumer data with suppliers to create more appealing products.

Consumer 264

Consumer Merchant Services Social Media Technology 264

Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. Retailers are readying auto-shopping bots that allow consumers to enter very detailed preferences (styles, brands, materials, sizes, prices, etc.) That will happen this year.

Retail 290

Retail Mobile Consumer Operations 290

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base.

Consumer 290

Consumer Retail Merchant Services Fashion 290

Retail TouchPoints

MARCH 20, 2024

Removing cookies will wreak havoc on marketers, as they won’t have access to third-party data that many companies rely on to target consumers with personalized ads. However, this is not the end of a personalized consumer experience; rather, it’s just the beginning. Conversational commerce.

Small Business Retail 277

Small Business Retail Recommendation Consumer Customer Data 277

GetElastic

FEBRUARY 7, 2023

Each year Gartner makes market predictions and recommendations based on research and trends. Here’s what Gartner predicts: “By 2026, the speed of digital innovation will improve by 60%, relative to 2022, for organizations that have established mechanisms to reuse composable digital commerce modules.” “By

Consumer 148

Consumer Demo Improvements B2C 148

Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers wouldn’t repurchase from a brand after a poor returns experience. consumers and retain repeat customers. consumers coming back for more.

Shipping Costs 249

Shipping Costs Shipping Labels Shipping Consumer 249

Kissmetrics

OCTOBER 30, 2020

AI SEO: 6 Ways to Use AI to Improve Your Website. This is where AI can help improve your SEO. AI-powered content tools like Grammarly and Hemmingway can help you create more conversational content by recommending tone changes and highlighting hard to read passages. Let’s quickly look at six ways it can help boost your SEO.

SEO 295

SEO Improvements Technology Other 295

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. The Square Go app, available for free for both consumers and businesses, is currently available in the U.S. for iOS devices.

Books 245

Books Merchant Services Payment Services Customer 245

Retail TouchPoints

FEBRUARY 6, 2023

Unfortunately, when it comes to home delivery, most retailers treat customers monolithically and miss the opportunity to use delivery persona concepts that can lower delivery costs, increase revenue and improve customer loyalty. These consumers don’t value fast; they value a tight time window. What are delivery personas?

Customer Loyalty 147

Customer Loyalty Improvements Customer Retail 147

Retail TouchPoints

FEBRUARY 28, 2024

Brands also can improve search results using the solution’s AI-powered vector search capabilities, and more easily personalize product recommendations and visual discovery to support cross-selling and upselling.

Recommendation 269

Recommendation Online Retail Technology Improvements 269

Retail TouchPoints

AUGUST 23, 2023

Up to 70% of business-to-consumer marketers believe that content marketing has become more important to their business over the past year, and 77% have successfully used this content to build credibility and trust among their consumers, according to the Content Marketing Institute.

Workshop 246

Workshop Consumer Improvements Recommendation 246

lateshipment

SEPTEMBER 4, 2020

Given this reality of modern eCommerce, let’s go over a few ways to improve your website experience in order to satisfy potential customers. Next, we recommend exploring some of the mobile-specific design tools you can find at web building platforms like Wix. This is a good idea for any business at any time, and always has been.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

Retail TouchPoints

FEBRUARY 5, 2024

Consumers can use ChatGPT to describe their specific home design needs and receive customized recommendations, for example, “Show me a cozy living room layout for a small apartment with the use of sustainable materials.” The Ikea Assistant is currently available for GPT Plus users in the U.S.

Omnichannel 279

Omnichannel Recommendation Improvements Marketing 279

Retail TouchPoints

JULY 7, 2021

For example, a lot of creators are incredible lifestyle experts who care about their audience and only recommend exactly what they feel their audience needs. The real victim here is the consumer. Consumer Tips for Identifying Creator Authenticity. These hashtags offer transparency to consumers, and it’s a good thing.

Social Media 274

Social Media Consumer Marketing Reference 274

Retail TouchPoints

DECEMBER 18, 2023

Data Quality is Critical Successfully selling products online requires that companies produce, consume and make sense of a massive amount of data. And they have to do it quickly and accurately to meet consumers’ expectations. Here are some key insights that can be applied to any industry building with AI.

Recommendation 264

Recommendation eCommerce Jewelry Document 264

Retail TouchPoints

OCTOBER 1, 2021

Consumers are now reacting to that and replenishing a lot of the things that they didn’t spend on before,” said Joseph Nemia, Head of Asset-Based Lending at TD Bank in an interview with Retail TouchPoints. What does the consumer want?” One area where retailers have been doing a lot of work is omnichannel alignment. asked Nemia.

Banking 246

Banking Shipping Costs Recommendation Customer 246

Kissmetrics

FEBRUARY 1, 2022

Research shows adding social proof to your site will rapidly improve customer trust and eventually increase your conversion rate. In fact, 97 percent of consumers look at reviews before making a purchase and 83 percent of people are more likely to trust a review instead of an ad. If this happens, undo the change or try something else.

Improvements 245

Improvements Live Chat SEO eCommerce 245

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. Our ability to communicate the benefits of our service, our business model and the ways that we differentiate ourselves has really improved over the last year.

Consumer 259

Consumer Channel eCommerce Customer Experience 259

Kibo

AUGUST 21, 2020

Product recommendations are part of an ecommerce personalization strategy wherein products are dynamically populated to a user on a webpage, app, or email based on data such as customer attributes, browsing behavior, or situational context—providing a personalized shopping experience. . Product Recommendations Benefits.

Recommendation 62

Recommendation Multi-channel Customer Loyalty Department Stores 62