Retail TouchPoints

JUNE 28, 2023

Visitors photograph, video and socially share their Chicago discoveries which, in turn, shines a light on the city’s retail stores, galleries and hospitality industry. Traditional retail outside of the tourist zone tends to be hyperlocal in terms of how the merchandise is curated, space designed and events planned.

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Retail TouchPoints

APRIL 11, 2022

Likewise, Deloitte shared its perspective on the evolving employment landscape and how retailers are working to “convert pandemic struggles into strengths.”. From cost increases to logistics bottlenecks to staffing challenges, there seems to be no end to the list of obstacles to efficient, profitable retail operations.

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Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

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Payment Services Point of Sale Retail POS 292

Retail TouchPoints

JANUARY 25, 2021

These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. To mitigate health and safety concerns and deliver on these expectations, retailers are designing touchless shopping experiences with the help of voice and speech recognition technology.

Technology 152

Technology Consumer Retail Other 152

Retail TouchPoints

MAY 5, 2022

During the COVID-19 pandemic, homebound consumers became digital-first natives as they turned to self-service channels to manage their lives and satisfy their shopping needs. This is especially true in the retail industry. Leverage analytics : Data analysis is critical to providing consumers with multiple digital-first DIY solutions.

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Retail TouchPoints

JANUARY 18, 2024

The technology, particularly generative AI, already is powering use cases throughout the retail enterprise, and it’s still on a strong growth trajectory, even — or perhaps especially — because the technology itself is still developing. AI could be as big a change for retail as the internet and mobile phones.

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Merchant Services Retail Definition Technology 276

Retail TouchPoints

FEBRUARY 17, 2023

Success in the new retail landscape in 2023 requires many of the characteristics of a winning sports team. The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. Winning teams begin with an end in mind.

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Games Social Media Retail Outdoor 258

Retail TouchPoints

FEBRUARY 7, 2023

The annual retail gathering brought a huge set of new companies and interesting perspectives that will shape the future of retail over the next three years. This remains a $50 million to $100 million opportunity for most $5B+ retailers in 2023, and too few non-grocers are pursuing it as a solution.

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Retail POS Apparel Department Stores 249

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Here Are The Ten Emerging Retail Trends We Predict For 2022. Personalization in the data mining age.

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Consumer Retail Social Media Payment Services 94

Retail TouchPoints

MARCH 8, 2023

As savvy customers pull back the curtain on the carbon footprints of their go-to retailers, credibility in sustainable performance has emerged as a top requirement for brands competition. With greater transparency comes greater responsibility to reduce the carbon footprints of brick-and-mortar retail spaces.

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Retail Operations Consumer Technology 248

Retail TouchPoints

JULY 24, 2023

With so many unique approaches to connectivity, retailers often struggle with effectively reaching their customers. In fact, 71% of shoppers told McKinsey that they expect personalization from their favorite retailers , and 76% of shoppers are frustrated when retailers don’t offer personalization.

Small Business Retail 218

Small Business Retail Marketing Retail Social Media 218

Retail TouchPoints

DECEMBER 27, 2022

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year. Programmable Voice for Greater Customer Experience (CX).

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Retail TouchPoints

APRIL 27, 2021

Amazon is well known for being one of the largest retailers in the world. What’s less well-known is that thousands of other retailers are using Amazon technology to power their businesses. Maybe you’ve heard about the cashierless Just Walk Out tech now being used by retailers like Hudson ? Developed by Retail, for Retail.

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Retail Technology Recommendation eCommerce 331

RIS News

AUGUST 10, 2023

The new norm for the modern-day consumer includes access to multiple, convenient channels when interacting with a business. By combining your company’s touchpoints and contact channels to create an omnichannel customer experience, this will significantly enhance a consumer’s brand journey.

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Retail TouchPoints

NOVEMBER 22, 2022

rise in consumer prices, it doesn’t mean they’re willing to give up a premium customer experience. Although product and pricing remain key to acquiring customers in the retail space, it’s the top-notch, memorable experience a brand delivers that makes them stay. While shoppers might be strapped for cash given a 9.1%

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Payment Services Live Chat Payments Retail 214

ESW

APRIL 19, 2024

ESW’s Global Voices Report Shows Many Developing Countries—including India, UAE, China, and Mexico–Are More Sustainably-Minded New York, NY—April 19, 2024—US consumers are less sustainably minded than they were just a year ago, according to a new Global Voices survey from ESW, the world’s leading direct-to-consumer (DTC) ecommerce company.

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Retail TouchPoints

AUGUST 21, 2020

Anticipation of Halloween is growing among consumers, many of whom are viewing the celebration as a way to relieve stress and achieve a sense of normalcy after months of COVID-19 restrictions and uncertainties. Consumers Will Modify Halloween Traditions For COVID. One-quarter. are optimistic, but not sure what to expect.

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Retail Outdoor Events Consumer 266

Retail TouchPoints

FEBRUARY 18, 2021

Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. consumer health concerns still loom, according to survey data from Shopkick. Even with vaccinations beginning to roll out across the U.S.,

Retail 282

Retail Beauty and Health Books Omnichannel 282

Wiser

APRIL 23, 2024

Implementing technology solutions in retail environments presents several challenges, particularly in balancing the volume of data a brand wants to collect with the utility of that data, as well as the realities involved with in-store data collection (by field reps or mystery shoppers).

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Retail Management Technology Presentation 78

Retail TouchPoints

JUNE 24, 2022

Gap will experiment with new ideas through four new retail spaces at its San Francisco headquarters, designed to support the Old Navy , Gap, Banana Republic and Athleta brands. Flexible retail stores that double as labs have led to some of the most interesting innovations of the past few years, both customer-facing and on the back end.

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Retail Fashion Apparel Technology 245

Retail TouchPoints

SEPTEMBER 1, 2020

As many non-essential businesses such as consumer retail locations start to reopen, it’s more important than ever that they improve and optimize cleaning operations to keep customers safe and comfortable while shopping. During pre-pandemic times, shoppers visited food retailers twice a week on average, but now they only go once a week.

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Customer Retail Shopping Carts Operations 278

Retail TouchPoints

APRIL 19, 2024

After all, studies show that consumers care more about the environmental impact of their purchasing decisions than ever before. One industry with a particularly negative environmental impact is the retail industry. One industry with a particularly negative environmental impact is the retail industry.

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Technology Supplies Apparel Shipping Costs 236

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. In tandem, consumer expectations have grown. Why Being a ‘Real-Time’ Retailer is More Important Than Ever Before.

Shipping Costs 236

Shipping Costs Retail Omnichannel Supplies 236

Retail TouchPoints

FEBRUARY 14, 2022

These past years have seen an unprecedented number of retail store closures as retailers face mounting pressure from online competition, changing weather patterns, crazy supply chain disruptions, global frictions on trade, and now the uncertainty of long-lasting COVID-related shopping behaviors, shortages and restrictions.

Banking 244

Banking Retail Merchant Services POS 244

Retail TouchPoints

JULY 28, 2022

Online shopping has come a long way in providing consumers with a vision of how products might look on them. In a 2019 (read, pre-pandemic) NielsenIQ global survey , 51% of consumers expressed willingness to use AR/VR to assess products. Retailers can license AR software to build their own virtual try-on features.

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Retail Customer Data Information Consumer 238

Retail TouchPoints

JANUARY 27, 2021

The past six months have been tough, even punishing, for many retailers, but there was good news this past holiday season. According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. Challenge 2: Consumer Confidence — Slow to Recover.

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Retail Social Media Channel Multichannel 279

RetailMinded

JULY 29, 2023

The retail landscape is undergoing a monu mental shift, and the numbers prove it. According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. To stay competitive, understanding consumer behavior and making the proper changes is vital.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

The retail landscape is undergoing a monu mental shift, and the numbers prove it. According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. To stay competitive, understanding consumer behavior and making the proper changes is vital.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Wiser

MARCH 25, 2024

However, a lack of robust, consumer-centric data at the shelf level often prevented the brand from better optimizing stores to drive category growth and improve the shopper experience. Conclusion: The Path to the Perfect Store This case study underscores the vital importance of data-driven insights in optimizing retail execution.

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Retail Consumer Mobile Technology 78

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions.

Shipping Costs 245

Shipping Costs Payment Services Merchant Services Payments 245

Retail TouchPoints

APRIL 21, 2021

Customers contacted us through our website and the My Verizon app in earnest. . We launched what we call our “Touchless Retail” experience. Touchless Retail also includes touchless payments using cash or credit cards, and even the ability to sign the terms and conditions electronically. And, it wasn’t just our stores.

Payment Services 223

Payment Services Retail Electronics Technology 223

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Providing Various Payments Technologies. billion in 2020, up 32.4%

Payment Services 185

Payment Services Payments Retail Sporting Goods 185

Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. In fact, AR’s potential for the retail environment is one reason why the AR market is projected to grow to $100.2 billion by 2024 — more than ten times what it is today.

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Retail Operations Technology Travel 312

RTP blog

JULY 1, 2019

By Shannon Andrick, Alliance Data In a world where time has become consumers’ most precious commodity and consumers are bombarded with literally hundreds of messages a day, consumers are saying one thing loud and clear: keep it simple. There’s a limit to what consumers can process at one time, and fine print adds friction.

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Consumer Live Chat Customer Loyalty Customer Experience 150

Retail TouchPoints

FEBRUARY 3, 2021

As the coronavirus pandemic rages on — and with public health experts concerned about a major surge in cases — many brick-and-mortar businesses are searching for some semblance of normalcy in what has been an extremely difficult year for retailers. By the end of the month, nationwide retail walk-ins were at a paltry 27.1%

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Retail Consumer eCommerce Marketing 245

Retail TouchPoints

MAY 20, 2021

The COVID-19 pandemic has only heightened the move away from the physical walk down store aisles to the seamless clicks of buttons and consumers’ reliance on the internet for retail purchases. This means that retailers are losing $6.9 Here are three simple ways to reach even more consumers online and avoid ADA lawsuits.

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Retail TouchPoints

AUGUST 7, 2020

The retail reopening process is underway in many parts of the country, and brands and centers alike are trying to figure out how to safely bring shopping back to brick-and-mortar. This includes virus case counts, in-store retail traffic and how the two intersect. These reports allow retailers in the U.S. Though U.S.

Retail 261

Retail Consumer Electronics Operations Consumer 261