Retail TouchPoints

DECEMBER 22, 2021

A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG). Customers receive status updates on their phone and a unique QR code that can be scanned by the robot’s top camera, to open its secure compartment and retrieve their items.

Food and Beverages 312

Food and Beverages Travel Mobile Customer Experience 312

Retail TouchPoints

JANUARY 12, 2024

Amazon ’s cashierless Just Walk Out technology has been deployed in more than 120 third-party locations, including airports, stadiums, university campuses, convenience stores and theme parks. Once we evaluate its impact post-launch, we will determine how this technology might be utilized on our other campuses.”

Food and Beverages 264

Food and Beverages Payment Services Technology Apparel 264

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. The malfunctions of these systems in retail food stores happen unexpectedly and can lead to food spoilage, energy overconsumption, and loss of revenue.

Food and Beverages 246

Food and Beverages Payment Services Retail Payments 246

Retail TouchPoints

AUGUST 17, 2023

Whether it’s the food and beverage sector, apparel and footwear or automobiles, direct-to-consumer businesses are grappling with the consequences of shifting consumer behaviors against the backdrop of an unpredictable global supply chain. These businesses find themselves at a demanding intersection.

Consumer 246

Consumer Payment Services Food and Beverages Supplies 246

Retail TouchPoints

MARCH 10, 2022

Pilot will focus on several areas of improvement to its travel centers including complete store renovations, restroom and shower remodeling, kitchen and dining area expansion, driver amenity improvements, the expansion of digital engagement and upgrading technologies to serve fuel and retail customers.

Travel 278

Travel Food and Beverages Improvements Technology 278

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually. stores in the next three years.

Food and Beverages 264

Food and Beverages Cryptocurrencies Technology Mobile 264

Retail TouchPoints

JUNE 26, 2023

The adult beverage industry has been slower than most to come online. The complicated patchwork of state laws governing the sale of alcoholic beverages has been one factor, but this particular industry’s digital revolution also has been delayed by its inherent structure. Kogan isn’t really worried though.

Food and Beverages 278

Food and Beverages eCommerce Fashion Information 278

Retail TouchPoints

JANUARY 18, 2023

She also will continue to accelerate the company’s integrated retail strategy, helping the retailer’s 3,500+ selling associates offer the strong customer service the brand is known for. Stefanie was instrumental in leading the development of our remote selling capabilities, powered by our proprietary CONNECT technology,” said Ross.

Food and Beverages 289

Food and Beverages Retail Channel Technology 289

365 Retail

MARCH 13, 2023

Bestway Wholesale, the UK’s largest independent food and drink wholesaler, has announced that it will be extending its digital services to include WhatsApp for its customers. This new service is set to provide Bestway with another game-changing solution that prioritises the needs of its customers in the wholesale sector.

Customer Experience 73

Customer Experience Customer Games Technology 73

Retail TouchPoints

MAY 5, 2023

The Sprouts website and app are also powered by Instacart Platform , which is Instacart’s technology suite for grocers. Carrot Ads is part of Instacart Platform and makes Instacart Ads technologies available on retailer’s own websites. PepsiCo served as Uber’s exclusive beverage alpha partner for the Sponsored Items offering. “As

Food and Beverages 298

Food and Beverages Payments Technology Consumer 298

Retail TouchPoints

OCTOBER 24, 2023

There are two truths that I see in the world of beverage — one, it is an incredibly, incredibly competitive category and two, we’re in a period where we’re seeing $100 million brands being created at the fastest rate in history,” said Sandro Roco, Founder and CEO of the beverage brand Sanzo. “I Image courtesy Bit.ly

Food and Beverages 278

Food and Beverages Workshop Games Consumer 278

Retail TouchPoints

JANUARY 24, 2023

But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr. Enablement is so important.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

SEPTEMBER 2, 2020

Retail TouchPoints (RTP): What areas of the customer experience do you believe makes Vivino stand out? Some of the standout capabilities that drive our customer experience include: Scan Wine: Through our image recognition technology, shoppers can scan a bottle of wine and in seconds receive a ton of information about that bottle.

Food and Beverages 264

Food and Beverages Merchant Services eCommerce Shipping Costs 264

Retail TouchPoints

SEPTEMBER 20, 2021

Experiential retail, in its most nascent form, is when retailers implement immersive, interactive, technology-enhanced shopping experiences. Fast forward to today and we are seeing immersive experiences in multiple industries, including advertising, food and beverage, sports and retail shopping.

Retail 279

Retail Food and Beverages Magazine Technology 279

Retail TouchPoints

APRIL 15, 2024

Brands need to focus on providing great customer experiences in stores and on responding in a timely and personal manner to users when they have feedback. With a background in writing, research, and technology, Rollison has focused his career on building innovative products that help businesses large and small get noticed online.

Social Media 130

Social Media Retail Food and Beverages Sporting Goods 130

365 Retail

MARCH 21, 2023

The service offers customers in Beijing and Shanghai a convenient way of enjoying their coffee routines on the go, amid rush hour traffic, with real-time route planning and positional tracking technologies. Starbucks Curbside is a response to customer insights and has been designed with their needs in mind.

Channel 52

Channel Retail Technology Customer Experience 52

365 Retail

OCTOBER 30, 2023

For stakeholders across various sectors—be it retail property, leisure , food, or tech—MAPIC serves as a global stage. It offers property developers and cities a chance to present their retail spaces to an international audience comprising retailers, leisure operators, and food businesses. Who’s Attending?

Leisure 69

Leisure Food and Beverages Events Retail 69

Retail TouchPoints

MAY 31, 2022

But just like those other technologies, 5G is less a specific solution and more of an enabler. a retail store] with their own custom networks. These new features make 5G much more attractive for businesses and enterprises than previous mobile technologies. What matters most is what you do with it.

Merchant Services 354

Merchant Services Retail Mobile Supplies 354

365 Retail

MAY 22, 2024

The company reported a significant increase in revenue, driven by strong performances in both its food and clothing sectors. Food sales grew by 8.7%, while clothing and home sales surged by 11.5%. Food and Clothing & Home grew volume and value share ahead of the market and sales increased across stores and online.

Payment Services 65

Payment Services Clothing Payments Supplies 65

Wiser

JANUARY 16, 2024

A well-executed retail audit can reveal important data about the shelf, staff performance, and customer experience. It is nearly impossible to capture clear pictures of the front of store, check-out, and hot food/deli areas due to high traffic. Large categories such as makeup and beverage should be limited in scope.

Retail 141

Retail Food and Beverages Customer Experience Recommendation 141

Retail TouchPoints

JULY 27, 2021

Technology-based and digitally native brands have an ecosystem around them. For destinations like Easton , an Ohio-based mixed-use shopping center, food and beverage alone makes up approximately 25% of its sales, which Chief Executive Jennifer Peterson says is “pretty unique” for a shopping environment.

Events 279

Events Food and Beverages Beauty and Health Small Business Retail 279

Smile.io

FEBRUARY 1, 2023

We have compiled a list of 23 Black-owned small businesses to support in 2023 from four different categories—fashion and accessories, beauty and skincare, haircare, home and lifestyle, and food and beverage. Omnichannel marketing is all about delivering a unified customer experience across channels. Savor Spice Co.

Food and Beverages 129

Food and Beverages Beauty and Health Gifts Accessories 129

ChannelAdvisor

AUGUST 29, 2022

With a focus on speed and convenience for the consumer, quick commerce is typically centered around smaller quantities of products, ranging from food, beverage, toiletries, pharmaceuticals and more. Pizza Hut was responsible for the first online food order dating back to 1994! Quick commerce isn’t exactly new. AmazonFresh).

eCommerce 92

eCommerce Food and Beverages Fulfillment Consumer 92

ROI Revolution

MAY 9, 2022

On top of that, 64% see an improved customer experience, 43% see increased lead generation and customer acquisition, and 42% see improved brand perception. For the food & beverage and materials & supplies industries, it’s the biggest trend for 2022. Ecommerce Personalization by Industry. In fact, 64.3%

Food and Beverages 78

Food and Beverages eCommerce Customer Social Media 78

Retail TouchPoints

MAY 5, 2021

Propelled by new technologies and heightened consumer demand, some segments that had been slower to gain traction online finally moved into the digital fast lane — cars , adult beverages and even trees , to name just a few. That’s where technology is key, according to Brandenberg. were up 80% last year, approaching $5.6

Automotive 279

Automotive Food and Beverages eCommerce Consumer 279

GetElastic

JULY 26, 2017

However, there’s a now growing trend among top brands to move away from monolithic commerce technologies that combine content presentation capabilities with catalogues, carts and commerce. Manufacturers are inviting customers to co-create their own pieces through mass customization.

Food and Beverages 113

Food and Beverages eCommerce Customer Experience Shipping Costs 113

GetElastic

AUGUST 10, 2021

Speaking from personal experience, the easier it is for me to access my accounts, make purchases, manage settings, and engage with support, the happier I am. With so much technology available today, I expect to be able to do this in a manner that is the most convenient and comfortable to me.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

365 Retail

FEBRUARY 15, 2024

Feedback from the trial has been overwhelmingly positive, with the majority of customers reporting no disruption to their shopping experience, thereby validating the decision to proceed with a wider implementation of ESL technology.

Electronics 65

Electronics Payment Services Operations Technology 65

ChannelAdvisor

AUGUST 29, 2022

With a focus on speed and convenience for the consumer, quick commerce is typically centered around smaller quantities of products, ranging from food, beverage, toiletries, pharmaceuticals and more. Pizza Hut was responsible for the first online food order dating back to 1994! Quick commerce isn’t exactly new. AmazonFresh).

eCommerce 59

eCommerce Food and Beverages Fulfillment Consumer 59

RetailMinded

FEBRUARY 21, 2023

By embracing new technology, exploring creative uses of space, and offering unique experiences, they can position themselves for success in the e-commerce era. One area of technology that is particularly promising for the future of retail real estate is augmented reality (AR) and virtual reality (VR).

eCommerce 52

eCommerce Retail Food and Beverages Technology 52

Omnisend

MAY 18, 2021

In the past few years, CBD has dominated various industries, including health and beauty, food and beverages, and private markets. With the coronavirus pandemic, more and more customers are turning to ecommerce. Revolutionary platforms like Namaste Technologies, boasting a strong presence in the U.S.,

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Smile.io

JULY 19, 2023

With influence in the entertainment, retail, and tourism industries, Disney has become the ultimate example of how to provide an exceptional customer experience. While Walt Disney World is all about living your dreams in real life, you can create this same type of immersive customer experience online. Save the date!

Customer Experience 57

Customer Experience Customer Food and Beverages Mobile 57

PFS

DECEMBER 20, 2019

Innovations in technology have helped improve fulfillment efficiency, which has led to a corresponding effect on consumer expectations. Personalizing the Customer Experience. From marketing and customer acquisition to checkout and fulfillment, shoppers are expecting a seamless and personalized experience.

eCommerce 40

eCommerce Beauty and Health Food and Beverages Fulfillment 40

Retail TouchPoints

JANUARY 12, 2022

That pressure is driving technological advancements and innovation in an industry that has been historically slow to change. Use this to your advantage by building a customer service-focused culture and delivering exceptional experiences during every encounter. Incentivize customer spend. Take the tech leap.

Payment Services 275

Payment Services Payments Food and Beverages Retail 275

RTP blog

APRIL 4, 2018

RevTech , a venture accelerator focused on developing early-stage retail technology companies, is hosting its 11 th semi-annual Tech Trends in Retail event in the flagship Neiman Marcus store in Dallas on April 5. I am pleased to see that a group of venture capitalists can appreciate the value of innovation that isn’t technology-based.

Events 150

Events Technology Food and Beverages Retail 150

Retail TouchPoints

JUNE 30, 2021

In fact, 85% of professionals who have used customer journey maps found that they increased customer satisfaction, lowered churn, reduced complaints, and raised their Net Promoter Score (NPS ). Understand the customer base. The phrase “know your customer” is increasingly important. Personalize each customer experience.

Merchant Services 242

Merchant Services Payment Services Payments Customer 242

365 Retail

AUGUST 29, 2023

The retail landscape has seen a seismic shift over the past decade, with technology-driven solutions rapidly gaining ground. Retail operations today need to be agile, efficient, and customer-centric. Improved Customer Experience A satisfied customer is the best business strategy. It’s frustrating, right?

Operations 52

Operations Food and Beverages Retail Customer Experience 52