365 Retail

MAY 17, 2022

In the purchase process, payment is a delicate phase because it determines the transition from the purchase intention of the customer to the actual sale and the less friction there is at this juncture, the more pleasant the customer experience. billion in fees, labour, and lost business in 2020.

Merchant Services 105

Merchant Services White Paper Payment Services Multi-channel 105

Retail TouchPoints

JULY 7, 2023

With its new “Amazon antidote,” a multi-faceted Amazon distribution strategy, the company has helped brands see an average lift of 88% on the site within the first year. Having a presence there and being able to connect with so many more customers through the platform is just one massive advantage.” It’s inevitable.

Shipping Costs 250

Shipping Costs Customer Multi-channel Consumer 250

Wiser

FEBRUARY 21, 2024

A recent customer panel hosted by Wiser Solutions revealed critical insights that demonstrate the agility and adaptability of brands. By understanding and acting on these evolved metrics, brands can optimize their offerings, increase revenue, and forge stronger connections with their customers.

Technology 78

Technology Multi-channel Shopping Carts Presentation 78

Groove

NOVEMBER 5, 2021

As all industries in the tech sphere have evolved, so have the offerings from eCommerce platforms and hosting services across the web. In this post, we'll evaluate how custom website development has changed the landscape and influenced the way enterprise businesses approach their eCommerce processes.

Customer 195

Customer Shipping Costs BigCommerce Multi-channel 195

Retail TouchPoints

NOVEMBER 30, 2021

Commercial email open and click rates are on the decline, SMS/text marketing is simply offensive to customers, display ads are outright ignored, and impending privacy legislation and removal of third-party cookies will make retargeting nearly impossible. when the customer is actually shopping a given store).

Social Media 236

Social Media Marketing Customer Recommendation 236

Retail TouchPoints

JUNE 27, 2023

There’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations , influencing operations and transforming entire industries. Retailers and brands spend weeks or months mapping new products and catalogs to online channels. Go to market in minutes.

eCommerce 277

eCommerce Multi-channel Multichannel Channel 277

Retail TouchPoints

JANUARY 23, 2024

And after three years of pandemic aftershocks, industry experts confirmed what everyone in attendance felt (especially in their aching feet): the Big Show is officially back. It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.”

ACH 254

ACH Multi-channel Technology Customer Retention 254

Retail TouchPoints

OCTOBER 10, 2022

With social marketing in decline , and with the economic uncertainty driving the need to reduce “awareness” marketing in favor of performance channels, the need for retailers to find new measurable, scalable marketing channels is more urgent than ever. The “last click” is a final stop in a very long multi-touch journey.

Multi-channel 283

Multi-channel Marketing Retail Channel 283

Retail TouchPoints

SEPTEMBER 18, 2023

based sellers exported more than 216 million products to customers in other markets through the platform. Sellers themselves can now choose to offer customers the option of paying in anywhere from three to 24 monthly installments at 0% interest. A decade ago, hardly any sellers sold globally through Amazon; last year, U.S.-based

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

MARCH 29, 2024

In today’s market, communication is no longer a one-way street; it’s a relentless, multi-lane highway of dialogues, demanding CMOs to be omnipresent by using the right channel at the right time. The pace and complexity are why many CMOs are finding their roles untenable. Brent Marmo is the Co-founder of Agency Squid.

Multi-channel 231

Multi-channel Magazine Department Stores Banking 231

ESW

AUGUST 18, 2023

The world’s best-loved brands all have one thing in common: They deliver superior customer experiences. Regardless of product or industry, dominant brands prioritise and execute next-level online customer experiences in every market. What is Multi-Local Commerce? Multi-local commerce prioritises the shopper.

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

OCTOBER 3, 2023

Full Glass was founded earlier this year by alcohol industry veteran Louis Amoroso and entrepreneur Neha Kumar. The ultimate goal for Full Glass is to build a multi-brand wine marketplace, and as such the company said it is actively exploring the acquisition of other DTC wine companies. ”

eCommerce 147

eCommerce Multi-channel Shopify Technology 147

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 220

eCommerce Order Fulfillment Fulfillment Multi-channel 220

Retail TouchPoints

MAY 12, 2023

According to the study, TV and movies no longer dominate the media landscape like they once did as consumers, especially younger ones, increasingly turn to new digital channels for more immersive entertainment experiences. However, this isn’t a case of purely replacing one medium for another.

Games 288

Games Social Media Multi-channel Consumer 288

Retail TouchPoints

FEBRUARY 15, 2022

Even for an industry that has been characterized by change over the past two years, it feels like grocery — and especially digital grocery — is poised to experience upheaval in the coming 12 months. The supply chain crisis means an out-of-stock crisis for grocers, and empty shelves means unhappy and disloyal customers.

Shipping Costs 319

Shipping Costs Payment Services Multi-channel Mobile Payments 319

Retail TouchPoints

JULY 13, 2023

Compliance has an image problem — it’s seen as boring, complicated and only relevant to legal experts steeped in industry jargon like KYC, AML and PCI DSS. Compliance is how companies can easily onboard new customers and grow faster, as well as navigate through red tape to get into new markets with ready-to-go products and services.

Merchant Services 235

Merchant Services Payment Services Payments Banking 235

Kissmetrics

NOVEMBER 30, 2020

When your human team has trouble managing your customer service needs with sticky notes and cluttered inboxes, you need a new solution. Customer service software lets you keep all of your tasks in the right baskets without losing track of anything. It also boosts your customer satisfaction and lightens your agents’ load.

Live Chat 239

Live Chat Customer B2B Social Media 239

Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. Evaluate your customer relationships. This reorganization around proprietary data is what has led us to today’s retail media boom. Identify talent gaps.

Retail 268

Retail Multi-channel Omnichannel Technology 268

RTP blog

DECEMBER 19, 2017

By Debbie Hauss, Editor-In-Chief I’ve been covering the retail industry for a long time. We’re still focused on tracking the customer journey, personalizing the experience for the latest new generation of shoppers, and figuring out how to collect and analyze all the data we receive. 


Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Retail TouchPoints

MARCH 19, 2024

There’s a whole creative AI industry out there, churning out material for marketing campaigns without much more than a few prompts from humans. Tools like ChatGPT and Grammarly Go offer content-production capability, and image and video-based AI tools including Canva, Runway and Visla use AI to produce images and videos.

B2C 253

B2C Multi-channel B2B Marketing 253

Algopix

APRIL 14, 2024

As we step into 2024, it’s time to shine a spotlight on the 20 most influential eCommerce marketing leaders who are shaping the industry’s future. Ryan Flannagan – Nuanced Media Ryan Flannagan at Nuanced Media is distinguished for his deep understanding of multi-channel eCommerce strategies. LinkedIn 2.

eCommerce Marketing 113

eCommerce Marketing eCommerce Marketing Toys 113

Retail TouchPoints

OCTOBER 5, 2023

The biggest store brands are worth billions of dollars, and in the post-pandemic era the industry is setting all-time sales records. They come to the table with different stores, brand identities and customers. For example, certain multi-nameplate, mass-market grocers operate in places with widely divergent demographic profiles.

Retail 244

Retail Specialty Retailers Multi-channel Consumer Electronics 244

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 274

Social Media Multi-channel Customer Loyalty Shopify 274

BigCommerce

JUNE 1, 2017

Ship products to customers in a timely manner. Inventory ties into every element of your store, from supply, to warehousing , to order fulfilment and customer satisfaction. We looked at sales by channel, per period, turn, costs, profit per product, and average product lifespan. Optimizing it can help you to: Save money.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

Ecommerce Platforms

FEBRUARY 2, 2023

There comes the point that Shopify’s infrastructure no longer allows as much scalability and customization as your business might like. Is Medusa a viable option when pitted head-to-head with this well-established industry giant? You can customize these with your own content, colors, images, etc. Let’s find out.

Shopify 104

Shopify eCommerce Shipping Costs Live Chat 104

Steve Dennis

SEPTEMBER 6, 2017

Amazon, which accounts for about 45% of all US e-commerce, has amassed cumulative losses in the billions, and even after more than 20 years still operates at below average industry margins. I’m referring to the increasingly high cost of acquiring (and retaining) customers online. So why is this? More promotion, less attraction.

eCommerce 222

eCommerce Shipping Costs Customer Multi-channel 222

365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. Customer data should always be two things: reliable and repeatable. They shared their experiences with change management when transitioning to a unified customer profile approach.

Customer Data 65

Customer Data Customer Multi-channel Events 65

Algopix

NOVEMBER 8, 2023

Two of the most prominent online marketplaces, Amazon and Walmart, have garnered immense popularity, shaping the e-commerce industry in their own unique ways. Amazon is known for its customer-centric approach, fast shipping with Amazon Prime, and its ever-expanding catalog of products.

eCommerce 121

eCommerce Multi-channel Shipping Costs eCommerce Platforms 121

RTP blog

SEPTEMBER 18, 2017

Of course, checkout is simple because the retailer set up tools that enable one-touch checkout, so that checkout is as easy as tapping a button — without requiring a customer to enter in all their payment, shipping and billing information. But the power of mobile extends far beyond being able to check out across channels via a mobile device.

Merchant Services 300

Merchant Services Multi-channel PayPal Mobile 300

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. However, D2C can be implemented across industries, from healthcare and medical devices to automotive and more.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Emeline Berlind: We know that value is top of mind for customers, especially now, but we’re focused on providing not just a transactional journey but an emotional one.

Consumer 227

Consumer Gifts Events Customer Experience 227

GetElastic

DECEMBER 21, 2021

Working for a company that sells an ecommerce platform , it got me thinking about how this reality might impact online customer experiences. However, real winners in all this will be the companies that look at ecommerce as part of a multi-channel customer service experience. Returns/Exchanges.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

BigCommerce

DECEMBER 13, 2017

Why mobile matters most – 70% of Amazon customers made purchases on Amazon’s mobile site – and how to optimize for it. What The Mountain has to do with Amazon customer review legend – and how you can jump start your own with a simple email. A few include: Andrew Tjernlund, Multi-Million Dollar Merchant and Amazon Consultant.

Definition 420

Definition Merchant Services Multi-channel Books 420

Retail TouchPoints

JULY 28, 2023

“To succeed in this market, retailers and brands should not overgeneralize when it comes to examining the drivers of consumer behavior,” said Jill Standish, Senior Managing Director and Global Lead for Accenture’s Retail industry practice in a statement. The survey uncovered three core themes and takeaways: 1.

Consumer 229

Consumer Leisure Multi-channel Retail 229

Retail TouchPoints

MARCH 24, 2023

The list, which changes nearly every day, now includes everyone from platforms like Shopify ; multi-category merchants like Macy’s , BJ’s Wholesale Club and Lord & Taylor ; category specialists like Best Buy and HelloFresh ; and even commerce intermediaries like Instacart and Uber.

Retail 266

Retail Multi-channel Financial Services Merchant Services 266

Smile.io

MAY 22, 2020

Valued at $523 billion, the beauty industry has scaled dramatically over the last decade, becoming more innovative and trend-focussed, with many brands finding unique ways to own the customer journey. These three things alone make loyalty and the beauty industry an essential combination.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46