Fastr

MARCH 9, 2023

As marketers, one of the more challenging aspects of our work is to balance the many creative ideas our teams have and the myriad experiments we wish to deploy with the always limited set of resources (including people’s time and budgets). Enabled with the right tools and skillsets we can do anything, but we can’t do everything.

Marketing 130

Marketing 130

Digital Doughnut

JANUARY 3, 2023

Your website is the representation of your products or services that you offer. It’s the place where most people will interact with you for business. It only makes sense if you come forward, interact with your audience, and satisfy their thirst.

Web Design 119

Web Design Marketing Search Marketing 119

Retail TouchPoints

MARCH 20, 2024

The innovative concept of “Medtail” seamlessly integrates healthcare services into retail environments. Companies design these spaces to provide healthcare services in a consumer-centric manner, focusing on the patient’s experience and leveraging innovative retail strategies.

Presentation 284

Presentation Improvements Consumer Retail 284

Omniconvert

JULY 9, 2020

Customer self-service has become a vital component to modern business models, thanks to a typical consumer need for accuracy, consistency, The post Design a winning self-service strategy through customer journey mapping appeared first on ECOMMERCE GROWTH Blog.

Customer 78

Customer Blog eCommerce Consumer 78

Retail TouchPoints

FEBRUARY 2, 2024

The United States Postal Service (USPS) recently unveiled its first round of electric vehicle (EV) charging stations at a new Sorting and Delivery Center (S&DC) in Atlanta, Ga. As of January 2024, the Postal Service has opened 29 of these S&DCs.

Operations 285

Operations Improvements Technology Other 285

Retail TouchPoints

DECEMBER 18, 2023

American Freight , the budget-friendly furniture, mattress and appliance retailer, has unveiled a revamped store design and experience in two Denver-area stores. store and applied its format and design to its new Westminster location. The retailer upgraded its Centennial, Colo.

Technology 264

Technology Improvements Customer Retail 264

Retail TouchPoints

MARCH 20, 2024

Global design and consultancy organization Arcadis (formerly CallisonRTKL) recently worked with Saks to reinvent its West Coast flagship experience. but the company also has worked with its portfolio of luxury clients on a range of new store designs and experiences. And it’s good for loyalty in the short and long term.”

Social Media 274

Social Media Specialty Retailers Department Stores Presentation 274

Retail TouchPoints

NOVEMBER 16, 2023

Serving as the brand’s first-ever immersive design store, the location features a two-level “Design Desk” staffed by design professionals, a Crate & Kids shop-in-shop and a range of services, including floral arrangements and monogramming.

Department Stores 246

Department Stores Toys Home Shopping Demo 246

Groove

APRIL 16, 2024

Depending on the plan you choose, Shopify offers a wide range of features and apps designed to help you build your eCommerce store and attract customers. This allows eCommerce store owners to unify customer data, insights, and interactions across sales, marketing, and customer service channels.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

Retail TouchPoints

APRIL 26, 2024

However, the big opportunity, according to Suzanne McDonnell, Bark’s Chief Revenue Officer, is to go further into services and experiences — like the company’s recently unveiled Bark Air, an air travel experience for dogs and their “human companions.” We then funnel our insights and data back into our development process.

Toys 250

Toys Social Media Subscription Consumer 250

Retail TouchPoints

APRIL 11, 2024

For the most part, retailers have deployed AI to tackle low-hanging fruit such as automated customer service chatbots, personalized content for one-to-one marketing campaigns and improved store and inventory analytics. That will happen this year. Those early use cases make sense because they deliver immediate results.

Retail 281

Retail Mobile Consumer Operations 281

Retail TouchPoints

FEBRUARY 5, 2024

Ingka Group , parent company of Ikea Retail, has debuted an AI-powered home design inspiration and shopping tool on the OpenAI GPT Store. omnichannel presence in April 2023 , the same month the retailer debuted a virtual interior design service Ikea had committed to spending $2.2 billion to expand and enhance its U.S.

Omnichannel 276

Omnichannel Recommendation Improvements Marketing 276

Retail TouchPoints

DECEMBER 15, 2023

The company has spent the last few years bolstering an end-to-end experience that spans shopping, healthcare and services. Chewy Vet Care will be part of the broader Chewy Health portfolio, which includes its pharmacy, Connect with a Vet tele-triage service, and the CarePlus suite of pet-first insurance and wellness plans.

Fulfillment 256

Fulfillment Customer Channel Operations 256

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The self-service tool will be available on BestBuy.com, on the Best Buy mobile app and when customers call the retailer’s customer service line. As early as late summer, Best Buy customers in the U.S.

Customer 281

Customer Subscription Customer Experience Technology 281

Retail TouchPoints

MAY 9, 2023

Bergdorf Goodman has launched its Conscious Closet program, designed to extend the useful life of customers’ luxury goods through a range of personal styling, alteration, repair and resale services. ” . ” .

Jewelry 298

Jewelry Accessories Clothing Gifts 298

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. The retailer already has opened similar pro-focused hubs across the country and expects to have 17 top pro markets equipped with new capabilities by the end of this year.

Fulfillment 246

Fulfillment Supplies Management Customer 246

Retail TouchPoints

NOVEMBER 7, 2023

To make product customization easier and more contextual for online shoppers, Herman Miller and Design Within Reach (DWR) have both launched 3D product visualization on their U.S. The configurators allow customers to co-create their pieces, elevating their shopping journey with self-service customization options and interactivity.

Games 242

Games Download Customer Experience Customer 242

Retail TouchPoints

APRIL 2, 2024

PetSmart has added two new tiers to its renamed loyalty program, Treats Rewards , along with personalized offers, special benefits for members using services like grooming and Doggie Day Camp and additional rewards for charitable donations. In April 2023 PetSmart partnered with Uber Eats for on-demand delivery from more than 1,600 stores.

Gifts 230

Gifts Customer Retail Customer Experience 230

Retail TouchPoints

NOVEMBER 16, 2022

To curate the ideal shopping experience for today’s consumers, retailers are looking to the hospitality industry for inspiration, specifically incorporating food-and-beverage services. Implementing Food and Beverage Design. These design considerations can be found at the recently designed Bucherer TimeMachine in New York City.

Food and Beverages 288

Food and Beverages Small Business Retail Retail Arts 288

Retail TouchPoints

FEBRUARY 5, 2024

Fashion brand Lulus has opened its first bridal boutique in Los Angeles, creating an experience designed to support brides throughout their entire experience — from engagement to honeymoon. Brides can pre-book a “Styling Session” online to experience Lulus’ bridal concierge service when they visit the store.

Food and Beverages 243

Food and Beverages Fashion Accessories Books 243

Retail TouchPoints

MARCH 28, 2024

The acquisition of SRS follows Home Depot’s November 2023 acquisition of Construction Resources , a distributor of design-oriented surfaces, appliances and architectural specialty products with showrooms across the Southeast and East Coast. SRS’s branch network, coupled with The Home Depot’s 2,000+ U.S.

Fulfillment 245

Fulfillment Presentation Operations Customer 245

Retail TouchPoints

DECEMBER 28, 2023

Her responsibilities will include managing and developing the Custom Spaces customer experience as well as the company’s in-home design service, which drove more than 85% of premium Custom Spaces sales in the second quarter of 2023. “By

Social Media 267

Social Media Customer Experience eCommerce Management 267

Retail TouchPoints

JANUARY 16, 2024

Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of Service and implemented by Oracle Retail Consulting. The technology adds to Samsonite’s growing tech stack, which includes Oracle Retail Xstore Office and Oracle Retail Order Broker Cloud Service.

Mobile 241

Mobile POS Channel Recommendation 241

Retail TouchPoints

FEBRUARY 21, 2024

We’re not asking for an investment from the hospital because we know they already have a lot of other things they’re using their budgets for, and we also have certain brand and design standards we want to uphold,” Kloor said. Immersive design concepts, such as kids corners, make healthcare spaces feel less clinical.

Gifts 241

Gifts Beauty and Health Payment Services Payments 241

Fastr

MAY 25, 2023

This month, Zmags hosted the first in our new monthly virtual series, Fastr Design Lab. The program aims to build community amongst designers and ecommerce leaders, and share trends and best practices.

eCommerce 245

eCommerce Presentation 245

Groove

MARCH 5, 2024

Whether you’re an eCommerce retailer, brick-and-mortar store, or service-based business, choosing the best email marketing tool is essential for promoting your company and growing your audience. The suite of features is designed for teams. It's not the best option for service businesses or physical stores.

Live Chat 300

Live Chat eCommerce Platforms WooCommerce Shopify 300

Retail TouchPoints

APRIL 4, 2024

The progestin-only birth control pill has been designated safe and effective when used as directed to help prevent pregnancy. Rite Aid has made Opill, the first daily oral contraceptive that’s been FDA-approved for purchase without a prescription, available chainwide. The pills are available for a suggested retail price of $19.99

Supplies 249

Supplies Customer Retail Consumer 249

Retail TouchPoints

APRIL 10, 2024

Pet Valu’s implementation partner Logic will provide program management, change management and data integration services. “As

Supplies 224

Supplies Channel Management Improvements 224

Retail TouchPoints

MARCH 6, 2024

The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores. Canseco’s Market , Harps Foods and Price Chopper have joined the 600+ retail banners using Instacart Storefront to support their ecommerce sites.

eCommerce 229

eCommerce Fulfillment POS Operations 229

Retail TouchPoints

MARCH 18, 2024

Ebay has added luxury apparel to its consignment service , so sellers can now hand off the listing and selling of these goods to Ebay experts. The consignment service is one of many programs and initiatives Ebay has developed to help brands, sellers and buyers support the circular fashion movement. UK and Germany, the company reported.

Apparel 173

Apparel Shipping Labels Shipping Costs Fashion 173

Retail TouchPoints

APRIL 25, 2023

The new Buy Now feature on Selfridges Rental services will allow customers to purchase selected rental items, while Rent to Buy will give customers the option of purchasing an item that they are renting if they decide they would like to keep it for continued use (with the rental cost deducted from the price).

Subscription 238

Subscription Fashion Department Stores Outdoor 238

Retail TouchPoints

APRIL 26, 2024

Just in time for Mother’s Day May 12, UrbanStems has added same-day delivery in four major markets by expanding its partnership with the Walmart GoLocal white-label fulfillment service. New York and Los Angeles who can now take advantage of same-day delivery of UrbanStems’ in-house designed arrangements.

Books 147

Books Marketing Fulfillment Customer 147

Forrester eCommerce

MARCH 30, 2021

Are you investing your design efforts in the right place? Are you wondering if your company is really designing in ways that attract and create more loyal customers? Many leaders ask themselves these questions — about whether they’re designing the right things and putting their energy into the right mix of design projects.

Customer 356

Customer Customer Experience 356

Retail TouchPoints

JUNE 9, 2023

Initially, the DC will service the Vans and The North Face brands, with the capability to add more VF banners in the future. The new distribution center was designed with employee health and well-being in mind,” said Jon Watschke, VP, West Coast Distribution Center Transition at VF Corp. million-square-foot facility in Ontario, Calif.

Shipping Costs 262

Shipping Costs Outdoor Fulfillment Arts 262

Retail TouchPoints

JANUARY 30, 2024

Each of these pillars presents unique opportunities to leverage the potential of Gen AI in a way that not only drives business innovation but also ensures positive human interaction, particularly in customer service roles. After successful implementation, businesses can explore expanding its applications to other areas of customer service.

Retail 332

Retail Customer Experience Technology Customer Data 332

Retail TouchPoints

FEBRUARY 5, 2024

Through a partnership with Swiftly , the discount grocery chain will be able to expand its digital footprint while giving its retailers access to robust digital advertising services. In today’s competitive landscape, delivering value extends beyond pricing.

Operations 259

Operations Mobile Consumer Retail 259

Groove

MARCH 6, 2024

Additional tools cover sales management, website management, service team management, and much more. HubSpot is terrific for designing truly beautiful, professional-looking email content even if you know nothing about design. Here’s a closer look at how they compare to one another across several key dimensions.

Social Media 370

Social Media Customer Data Shopify Magento 370