Forrester eCommerce

MAY 18, 2023

Google I/O, Google’s annual product showcase, displayed a very strong AI focus this year. We saw little new hardware, and even with Google’s “add AI to all the things” strategy, most improvements were incremental, not groundbreaking.

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Retail TouchPoints

JULY 25, 2023

Some of the biggest names in AI — including Amazon , Google , Meta , Microsoft and OpenAI — have voluntarily agreed to a set of commitments developed by the White House to ensure the “safe, secure and transparent” development of AI technologies.

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Forrester eCommerce

MAY 18, 2023

As expected, AI was center stage at Google I/O 2023 and much of it was Generative AI (GenAI). Google has always been powered by AI and now they continue to advance and expand the capabilities as well as productize them. What was power under the hood is now in the hands of all, consumers, developers […]

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Retail TouchPoints

JUNE 16, 2023

Google is enhancing its use of generative AI through additions to its Shopping and Search features designed to help shoppers find items that fit their needs. This generative AI Search experiment will initially be available to those who sign up through Search Labs.

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Retail TouchPoints

JUNE 16, 2021

LVMH has teamed up with Google Cloud to implement new cloud-based AI solutions designed to power innovations and optimizations across the luxury conglomerate’s brands, or “Maisons.”. The partners also plan to launch a Data and AI Academy in Paris to accelerate their expertise and innovation in the field.

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Forrester eCommerce

FEBRUARY 23, 2024

On February 21, Google announced its new generative AI solution for productivity, Gemini for Google Workspace. Previously launched for enterprises as Duet AI for Workspace Enterprise, Gemini for Google Workspace Enterprise keeps the same pricing, at $30/user/month for unlimited usage.

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Games Technology 423

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. As early as late summer, Best Buy customers in the U.S.

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Store Growers

JULY 2, 2023

million Google searches are performed each minute? And when searching for anything on Google, you surely notice ads everywhere. So, if you’re not into the Google ads game, you’re missing out on many potential site visitors. So what is AI copywriting, then? AI copywriting uses software for processing natural languages.

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Subscription Article Social Media Blog 91

ROI Revolution

AUGUST 2, 2022

Because search engine optimization is an ever-changing world, our SEO team reads, listens to, and watches news related to how Google’s technology is advancing daily. What Are Natural Language Processing and AI? How Does Google Use AI? In 2019, Google introduced BERT NLP.

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Store Growers

JUNE 28, 2023

Last Updated on June 28, 2023 Slowly but surely, artificial intelligence (AI) has risen to become one of the most creative technology assets in the past decade. If you’ve used an AI tool, you already know what all the hype is about. Let’s start with a brief overview of Google AI’s key features. What is Google AI?

Merchant Services 91

Merchant Services Technology Improvements Other 91

365 Retail

MARCH 6, 2024

Sports company PUMA today announced it will deploy Google Cloud’s data, analytics and AI solutions to make its online retail experience more efficient, agile, and more personalized for customers worldwide.

eCommerce 62

eCommerce Technology Customer Experience Recommendation 62

Forrester eCommerce

APRIL 26, 2024

RPA companies have embraced generative AI (genAI) technology to keep pace with competition from OpenAI, Google, countless startups and incumbent portfolio vendors. They have demonstrated how it can build bots and create document extraction models, arrange complex business travel, and provide guidance in health care.

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Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

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Retail TouchPoints

MARCH 27, 2024

Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize its shopping experience, helping consumers find the exact products they want among the 45 billion listed by the search engine. Google Style Picking Tool The style ratings, currently available to U.S.

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Apparel Accessories Mobile Recommendation 284

Retail TouchPoints

MARCH 6, 2024

Puma has moved all of its ecommerce operations to Google Cloud in an effort to improve its online experience with enhanced personalization and more efficient data management processes. ” . ”

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eCommerce Technology Channel Operations 226

TalkingRetail

MARCH 20, 2024

Hellmann’s has created a new AI-enabled tool to help households use up more of the food they have in their fridge with a selection of recipes.

Mobile 52

Mobile Consumer Retail 52

Retail TouchPoints

MARCH 24, 2023

Shopify has launched a new integration with Google Cloud that enables its merchants to leverage Google-quality search capabilities and AI innovations on their sites.

Shopify 292

Shopify Merchant Services Recommendation eCommerce 292

Retail TouchPoints

MARCH 18, 2024

Retailers have been eager to jump on the generative AI bandwagon: according to a new survey conducted by Salesforce and the Retail AI Council , retail executives estimate that 36% of their employees already are using generative AI today, with that figure projected to rise to 45% by 2025.

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Retail SEO Operations Consumer Goods 285

Retail TouchPoints

APRIL 17, 2024

Enter generative AI (gen AI) — a beacon of hope illuminating the path forward for retailers navigating this new terrain. In the race to decode user intent sans cookies, gen AI emerges as a game changer. Instead, it’s about leveraging AI to decipher intent through interaction and wisdom of the crowd.

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Social Media B2C B2B Customer Data 270

MagentoBrain

FEBRUARY 7, 2023

Google AI refers to the artificial intelligence research and development efforts by Google, one of the largest technology companies in the world. Google's AI research encompasses a wide range of areas including machine learning, deep learning, computer vision, natural language processing, robotics, and more.

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Information Technology Reference Mobile 59

Retail TouchPoints

NOVEMBER 1, 2023

Just in the time for the holiday shopping season, Google is debuting new features to help merchants capture consumers’ attention in search results, including a small business “tag,” generative AI tools for product imagery and a more detailed business information module in search results. The tools will be available first to U.S.

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Merchant Services Small Business Retail Social Media Shopify 220

Retail TouchPoints

NOVEMBER 10, 2023

Google’s AI-based campaigns offer a number of benefits to retailers, from increased reach to relieving workloads by leveraging AI to automate processes. While this continues, Google AI-based campaigns are holding retailers back instead of driving marketing efficiency as intended. This doesn’t have to be the case.

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Marketing Retail eCommerce Mobile 309

Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. But what are the most forward-thinking retailers doing with AI this year?

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Retail Mobile Consumer Operations 265

Retail TouchPoints

FEBRUARY 8, 2024

Content created with Meta ’s generative AI tools already automatically receives an “Imagined with AI” label, but the company has shared how it is working to create technical standards and signals to notify users on its platforms when any of the content they see has been created using AI. “As

Technology 288

Technology Information Social Media Customer Experience 288

Digital Doughnut

SEPTEMBER 4, 2023

Google Bard is the latest AI chatbot that can generate text. At its core, Google Bard is a sophisticated and intelligent system that utilizes the power of Artificial Intelligence to understand natural language and engage in human-like conversations.

Improvements 52

Improvements Technology 52

RetailWire

JULY 27, 2023

Amazon Web Services (AWS), the cloud division of Amazon, has attracted thousands of customers to try out its AI service, Amazon Bedrock, which competes with Microsoft and Google in the artificial intelligence domain.

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Customer 75

Retail TouchPoints

APRIL 11, 2023

Editor’s note: This is the fifth and final article in our series on AI in retail (though we’ll continue to cover the tech and its impact on an ongoing basis). Check out our previous coverage of the consumer attitudes toward AI , store design applications , customer-facing applications and AI’s operational impact.

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Retail Merchant Services Technology Information 297

Retail TouchPoints

JANUARY 11, 2024

Generative AI has put the retail industry at yet another inflection point. As the use cases for this technology have become more clear, in 2024 we’ll see generative AI step into the arena as retailers move from experimentation to production, unlocking both efficiency and revenue opportunities — securely and at scale.

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Retail eCommerce Technology Social Media 229

Retail TouchPoints

FEBRUARY 13, 2024

Generative AI has started to play an ever-increasing role in this process. A recent survey from Google Cloud supports this concept, reporting that 81% of retail decision-makers feel an urgency to adopt generative AI in their businesses. Himanshu Jain is the GM and VP of product at CommerceIQ.

Consumer 274

Consumer eCommerce Supplies Technology 274

Retail TouchPoints

FEBRUARY 6, 2024

For much of last year, AI seemed immune to the normal laws that govern the marketing hype cycle: expectations just kept on inflating. The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. Meanwhile, 60% said they would be unaffected by AI recommendations.

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Recommendation Customer Hobbies Technology 265

Retail TouchPoints

FEBRUARY 16, 2024

To combat this challenge, modern retailers are embracing AI to help improve the customer experience by increasing speed of service and adding a more personalized touch. AI-driven solutions offer businesses a powerful way to personalize customer experiences. However, they can also benefit from AI-powered payment processing.

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Customer Experience Payment Services Improvements Customer 250

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. So you’re getting the value of Google innovation — we put 21 million people-hours into AI research every year — combined with Accenture’s pre-built tools.”

Merchant Services 266

Merchant Services Supplies Retail Customer Data 266

Retail TouchPoints

JANUARY 5, 2024

A small group ( 1% ) of Google Chrome users are now eligible for Tracking Protection , which restricts the use of these cookies by default. As part of its Privacy Sandbox initiative, Google plans to phase cookies out for all Chrome users during the second half of 2024.

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Recommendation Consumer Information Customer 282

RetailWire

NOVEMBER 1, 2023

Google Maps has received a major update driven by AI.

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Retail TouchPoints

DECEMBER 14, 2023

The recipes feature, available on select GE Profile, Café and Monogram wall ovens and slide-in ranges, joins GE’s introduction earlier this year of Flavorly AI, which is powered by the Google Cloud generative AI platform Vertex AI.

Consumer 224

Consumer Technology Improvements Customer 224

Retail TouchPoints

APRIL 11, 2023

Editor’s note: This is the fifth and final article in our series on AI in retail (though we’ll continue to cover the tech and its impact on an ongoing basis). Check out our previous coverage of the consumer attitudes toward AI , store design applications , customer-facing applications and AI’s operational impact.

Retail 232

Retail Merchant Services Technology Information 232

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 273

Merchant Services Retail Definition Technology 273