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Inside the Real-World Santa’s Workshop that is PersonalizationMall.com

Retail TouchPoints

As Santa and his elves get down to business at the North Pole, there is another factory ramping up production a bit closer to home. In the Chicago suburb of Bolingbrook, Ill., It truly is a real-world Santa’s Workshop, although it didn’t reach its current scale overnight. Ornaments being personalized. It’s a lasting keepsake.”

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Redefining the Post-Checkout Moment to Build Shopper Loyalty

Retail TouchPoints

59% of customers will stop doing business with a company after several bad experiences, and 17% will do so after just one bad experience. One bad experience can have a lasting impact on your consumers, especially when customers are likely to share their stories with others and can readily do so via social media and public reviews.

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The Future of Audio is the Future of Everything, Especially Commerce

Retail TouchPoints

And what happened to the audio renaissance that happened years ago, when Amazon, Google and Apple introduced voice-enabled assistants and deployed them everywhere? After a brief burst of interest around a new and “disruptive” technology the bubble bursts, interest fades, and people wonder what all the fuss was about.

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Wrangler, M&S, Anthropologie and More Mark Earth Day with New Sustainability Initiatives

Retail TouchPoints

Brands have been touting their green credentials and launching new initiatives all month in the leadup to Earth Day, and those efforts have peaked now that that April 22 has arrived. The numbers are equally compelling when it comes to consumers’ willingness to spend more for products that are produced sustainably.

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Shining a Light on a Growing Ecommerce Threat: Chargeback Fraud

Retail TouchPoints

The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. Plus, as digital services expand, they introduce convenience. On the one hand, you want to defend against false chargeback claims to protect your revenue. More transactions mean more fraud.

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Multi-Enterprise Platforms Fully Leverage 3D Design Software

Retail TouchPoints

3D design software has revolutionized product development for fashion and apparel brands and retailers. 3D software can’t just be one more siloed system that designers use but that the rest of their organization can’t support. Having such detailed designs reduces the risk of miscommunication and errors during production.

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Why Argent’s Store Design Supports Community Events and 1:1 Styling Sessions

Retail TouchPoints

The retailer had previously operated stores in four major markets — New York City, Los Angeles, San Francisco and Washington. COVID allowed us to step back,” said Sali Christeson, Founder and CEO of Argent in an interview with Retail TouchPoints. It’s all about figuring out what value we can bring to our consumer.

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