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Starbucks and Bank of America Link Loyalty Programs to Provide Extra Perks

Retail TouchPoints

Starbucks and Bank of America (BoA) have forged a new partnership designed to offer extra rewards to their most loyal customers. Customers can either link their accounts through the Bank of America or Starbucks site to start collecting rewards. . The millions of BoA cardholders and Starbucks Rewards members in the U.S.

Banking 259
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Turning Retail Losses into Profits

Retail TouchPoints

Since 2012, the median EBITDA for publicly traded retailers was 9.8%, according to Deloitte. This downturn persisted even as ecommerce evolved into a mobile-first business over the decade. Smart merchandise and assortment decisions driven by the voice of the customer and aimed at profitability. In 2019, it declined to 6.7%

Retail 245
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As Ecommerce Booms, Brands Must Boost App Stability

Retail TouchPoints

Lockdowns and social distancing have driven more and more customers to interact with brands via their apps, dramatically accelerating digital transformation. App stability tells ecommerce organizations how often their web or mobile apps work throughout an entire customer transaction. Imagine a customer browsing an ecommerce app.

eCommerce 191
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13 Automotive Ecommerce Sites Revving Up Online Sales

BigCommerce

billion in 2018 , representing a 121% increase compared to 2012 revenue. Below we’ve highlighted 13 automotive brands that are focused on creating exceptional customer experiences by designing ecommerce sites that drive sales, revenue, and market share. Download a Customer Information Sheet for more information. CruiseMaster.

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The hybrid customer experience may be the key to your eCommerce success

GetElastic

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14

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The hybrid customer experience may be the key to your eCommerce success

GetElastic

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14

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As Ecommerce Booms, Brands Must Boost App Stability

Retail TouchPoints

Lockdowns and social distancing have driven more and more customers to interact with brands via their apps, dramatically accelerating digital transformation. App stability tells ecommerce organizations how often their web or mobile apps work throughout an entire customer transaction. Imagine a customer browsing an ecommerce app.

eCommerce 132