Retail TouchPoints

MARCH 29, 2021

Luxury online fashion retailer Mytheresa has improved add-to-cart and conversion rates as well as reduced mobile bounce rates and increased newsletter signups in China following the deployment of the Kibo unified commerce solution.

Omnichannel 251

Omnichannel Fashion Mobile Improvements 251

BigCommerce

OCTOBER 26, 2017

A recent study conducted by WeAreSocial concluded that global internet penetration exceeded 50% in 2016 and surpassed all benchmarks when considering the annual rate of change –– one that is expected to accelerate over the next 12 months alone. billion global mobile users in 2017, equaling 66% penetration. How limitless?

Social Media 413

Social Media eCommerce Mobile Consumer 413

SellBrite

JANUARY 17, 2018

But in recent years, buyers are getting even more flexibility and accessibility with online shopping—thanks to the rise of mobile shopping. Mobile commerce is growing in popularity as technology improves. To help sellers prep for “m-commerce” in the coming year, this guide will walk through how much mobile shopping has grown.

Merchant Services 145

Merchant Services Mobile Social Media Payment Services 145

Steve Dennis

NOVEMBER 9, 2017

It’s no secret that mobile is becoming increasingly important in consumers’ shopping journeys. And of course when we say “digital,” often we mean mobile. In fact, for many retailers, mobile is becoming the front door to the store. It would appear that there is no going back in the move to mobile.

Mobile 96

Mobile Gifts Download Presentation 96

Retail TouchPoints

MARCH 2, 2021

Cardlytics runs banking rewards programs for financial institutions that are designed to allow marketers to identify new customers and increase loyalty from within banks’ online and mobile channels. Founded in 2016, Dosh is a transaction-based advertising platform that helps consumers earn cash back when they shop, dine or book hotels.

Telecommunications 183

Telecommunications Banking Travel Books 183

GetElastic

AUGUST 2, 2017

Augmented reality is an ecommerce technology changing the way people buy online. Different from virtual reality in which the real world is replaced by the view inside virtual reality headsets, augmented reality blends online, mobile and real-world experiences. Read the Virgin Media case study.

eCommerce Technology 121

eCommerce Technology eCommerce Technology eCommerce Platforms 121

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 29, 2019

Business Insider reported , in 2016, that there would be 27.7 million mobile point-of-sale (POS) devices in the U.S. Mobile POS systems are becoming quite popular in the restaurant business. Below are five practical use cases for retail-based mobile point-of-sale. Mobile POS is here, and it’s not going anywhere.

Point of Sale 57

Point of Sale Mobile POS Information 57

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. Do I think not focusing on the last mile is a lost opportunity? The combined 81%.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

RTP blog

JANUARY 26, 2018

Australian supermarket chain Woolworths changed its loyalty program three times between 2015 and 2016 trying to find one that resonated with its customers. In 2016, the coffeehouse giant changed the earning structure of its 11 million-member Starbucks Rewards program, awarding points based on dollars spent rather than the number of visits.

Customer Experience 150

Customer Experience Customer Mobile Article 150

BigCommerce

JUNE 20, 2017

Comparing January-March 2016 to January-March 2017 we have had a 6x increase in sales. Comparing 2015 to 2016 we have had a 11x increase in sales! We undertake all changes to our website via Agile / Rapid IT technology and ‘Timebox’ all our changes, enabling us to be ahead of our competition in all system development.

Jewelry 276

Jewelry Accessories BigCommerce eCommerce 276

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 29, 2019

Business Insider reported , in 2016, that there would be 27.7 million mobile point-of-sale (POS) devices in the U.S. Mobile POS systems are becoming quite popular in the restaurant business. Below are five practical use cases for retail-based mobile point-of-sale. Mobile POS is here, and it’s not going anywhere.

Point of Sale 40

Point of Sale Mobile POS Information 40

GetElastic

APRIL 10, 2016

Digital experiences are not just about websites and mobile apps, either, Adobe says. It also gave a sneak preview of how these new technologies will enhance the shopping experience in the not-too-distant future. They’re also about driving traffic to physical stores and leveraging the digital channel to enhance the physical world.

eCommerce 110

eCommerce Demo Mobile Channel 110

Retail TouchPoints

OCTOBER 3, 2022

The trio developed the technology for the Aisle 24 cashierless grocery store. Retail TouchPoints (RTP): Why is cashierless technology important to the 24-hour grocery business and how does the design of Aisle 24 stores support this model? From the customer’s perspective, it can’t just all be about technology.

Customer 230

Customer Technology Operations Management 230

Retail TouchPoints

AUGUST 31, 2022

This starts with the right marketing strategy, which might include mobile or geotargeting to reach consumers directly. Finally, it’s important that location data contracts are supported by complementary technologies that empower the CPG to maximize the value of its investments across business intelligence and marketing applications.

Small Business Retail 266

Small Business Retail Information Point of Sale Consumer 266

ROI Revolution

JUNE 15, 2023

With constantly changing technology, shopping behavior changes, and evolving customer needs, it is no surprise that Google continues to update its search algorithms. This is built on top of the mobile experience update that was between June and August of 2021. 2016 Google Algorithm Updates September 2016 Penguin Update 4.0:

SEO 78

SEO Improvements Mobile Information 78

Retail TouchPoints

DECEMBER 29, 2021

Thanks to the latest technological developments, the warehouse-first marketing approach has been losing steam, and online purchases are taking the lead. Home design processes are bound to become more efficient and less stressful for the client as businesses implement smarter technology every step of the way. AI and AR Step up.

Hobbies 269

Hobbies Outdoor Technology Arts 269

Retail TouchPoints

OCTOBER 17, 2023

Everyone has heard of Chat-GPT and generative AI by now, and smart retailers are wondering how to best leverage these cutting-edge technologies safely. These same technologies can be leveraged over the phone and produce an equally elegant and effortless customer experience.

Customer 246

Customer Multi-channel Channel Customer Experience 246

ROI Revolution

JANUARY 13, 2020

Staying ahead of emerging technology and 2020 marketing trends within digital marketing will be mandatory for successful brands. Activate Mobile Mastery on All Fronts. Mobile drives key clicks and conversions for most, if not all, major brands. Nearly 50% of all retail ecommerce sales will occur through mobile in 2020.

Marketing 174

Marketing Social Media Mobile Consumer 174

RTP blog

APRIL 30, 2018

By Randy Malluk, Triad Retail Media Voice-enabled technology was the talk of the show at CES this year, with Google and Amazon in a near arms race to own the market. It seems as though voice assistants are everywhere, from the car and the home to the workplace and of course, mobile devices. Is your brand ready?

Customer Experience 170

Customer Experience Customer Retail Technology 170

RTP blog

APRIL 10, 2017

Lastly, in contrast to common belief, recent Juniper Research found that digital coupons delivered through location-based technology have far higher redemption rates than normal promotions. coupons will be delivered annually to consumers via beacons by 2020, up from only 11 million in 2016. As per the report, 1.6B

Payment Services 150

Payment Services Retail Mobile Payments Mobile 150

GetElastic

MAY 26, 2022

In the quickly evolving world of online selling, thousands of eCommerce sites are surprisingly still using SiteGenesis, a reference architecture created in 2009 by Demandware (an eCommerce company acquired by Salesforce in 2016, now known as Salesforce Commerce Cloud). Like any other technology, it has gone through iterations; SiteGenesis 1.0

Demo 78

Demo Reference Mobile Payment Services 78

GetElastic

NOVEMBER 22, 2017

During Thanksgiving 2016, Black Friday and Cyber Monday hit record breaking ecommerce sales in the United States. billion, and mobile sales also broke the $3 billion mark. They’ll ensure new technology innovations are implemented as they arise. Many retailers also use mobile presence technologies in-store.

Shipping Costs 135

Shipping Costs Mobile Social Media Point of Sale 135

GetElastic

NOVEMBER 22, 2017

During Thanksgiving 2016, Black Friday and Cyber Monday hit record breaking ecommerce sales in the United States. billion, and mobile sales also broke the $3 billion mark. They’ll ensure new technology innovations are implemented as they arise. Even brick-and-mortar shoppers use their mobile to check reviews or compare prices.

Shipping Costs 135

Shipping Costs Mobile Social Media Point of Sale 135

RTP blog

MARCH 20, 2017

It’s tech-forward: Too often, online retailers are ignoring technological capabilities that directly enhance user experience. A strong example lies in the rise of mobile shopping. Mobile shopping is the future — to accommodate today’s shoppers, the online checkout process must be user-friendly.

Customer 150

Customer Mobile eCommerce Online Retail 150

Retail TouchPoints

APRIL 22, 2021

For the full list of insights, check out our post: Market Study: Mobile Customer Experience Issues Highlight Use Cases for iOS App Clips. The Order Food button actually opens the Panera Bread App Clip, allowing you to complete your transaction without downloading the full mobile app.

Download 218

Download Customer Mobile Presentation 218

RTP blog

OCTOBER 26, 2017

In 2016, beauty-related content generated more than 55 billion views, according to Statista. Additionally, as of June 2016, there have been more than 5.3 Some ways they can accomplish this is by: • Offering shade-matching technology in stores or on a mobile app, as Sephora and Boots U.K.

Social Media 150

Social Media eCommerce Fashion Consumer 150

RTP blog

JUNE 29, 2018

By Kelly DeRosa, IgnitionOne In 2016 alone, retailers lost an eye-watering $4.6 Although mobile devices account for over half of all traffic in e-Commerce, often the online shopping experience is not optimized for mobile. trillion to abandoned merchandise in online shopping carts.

eCommerce 150

eCommerce Retail Omnichannel Mobile 150

Retail TouchPoints

JULY 23, 2021

billion in ticket sales (based on the 2016 Rio Games ), but merchandise sales will almost certainly suffer as well. Not only will viewers become more familiar with the technology, they will see that something as big and important as the Olympics can be streamed. If you want to dig into this a bit more, this article is fascinating.)

Games 306

Games Retail Events eCommerce 306

RTP blog

JULY 7, 2019

According to a study by Ghost Data , which used logo-recognition technology combined with hashtags and keyword searches to scan about four million Instagram posts, almost 56,769 accounts were involved in counterfeiting activities in 2019, compared to 20,882 accounts in 2016.

Social Media 150

Social Media eCommerce Point of Sale Operations 150

Retail TouchPoints

DECEMBER 29, 2021

Thanks to the latest technological developments, the warehouse-first marketing approach has been losing steam, and online purchases are taking the lead. Home design processes are bound to become more efficient and less stressful for the client as businesses implement smarter technology every step of the way. AI and AR Step up.

Hobbies 177

Hobbies Outdoor Technology Arts 177

RTP blog

APRIL 2, 2018

For retailers, the primary question remains: how can this technology be incorporated into the buying process, at a reasonable price point, and actually drive purchases? The good news for retailers is that advances in technology now allow companies to create VR quickly in-house, at a fraction of what it cost just a few years ago.

Retail 150

Retail Outdoor Technology Subscription 150

GetElastic

APRIL 23, 2019

Chatbots are an artificial intelligence-powered technology designed to engage in conversation with human users over the internet. Thanks to the proliferation of smartphones and mobile search features, today’s consumers are accustomed to immediate answers and instantaneous access to the web. The B2C Experience.

Customer Experience 155

Customer Experience Payment Services Customer B2B 155

RTP blog

AUGUST 23, 2019

BOPIS: Buy Online Now, Enjoy Today Mobile, of course, is where the majority of retail customer journeys start — but not necessarily where they end. About 25% of people that start their shopping journey on the web or mobile app finish up by visiting a store. Here are five essential ingredients: 1. What are they waiting for?

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

Whisbi

DECEMBER 2, 2015

Mobile e-commerce buying behavior has changed the entire online retail market. As technology advances, mobile is becoming a crucial channel for e-commerce: mobile traffic is increasing exponentially. Mobile e-commerce has become more important and is shaping up to be the future of omnichannel. But it is not enough.

Mobile eCommerce 56

Mobile eCommerce eCommerce Mobile Marketing 56

Profitero

NOVEMBER 16, 2017

of their total sales in 2017 (up from 27% of respondents in 2016). Half of respondents said their 2017 eCommerce growth target was more than 25% – up from 38% of respondents who selected this target in 2016. According to the survey, 40% of eCommerce leaders said online sales will account for between 2 and 9.9% But it’s telling.

eCommerce 136

eCommerce Mobile Channel Other 136

BigCommerce

JUNE 20, 2017

Want to see the best ecommerce site designs of 2016? You can toggle over to see 2016’s winners right here. Our mobile site has seen even larger gains. This led us to a revenue growth opportunity, where we were previously using mobile primarily to educate our potential customers about the benefits of an ergonomic lifestyle.

eCommerce 379

eCommerce BigCommerce eCommerce Design Mobile 379

RTP blog

JUNE 5, 2017

By Nicole Bryan, Sterling Payment Technologies Given the rise in reported data breaches and credit card fraud concerns, it should come as no surprise that the shift to EMV and mobile payments has some shoppers wary. But at the same time, merchants shouldn’t just be content with upgrading to EMV.

Payment Services 150

Payment Services Merchant Services Payments Consumer 150