RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

GetElastic

MARCH 13, 2019

According to Mobify’s 2018 Q4 Mobile Commerce Insights Report , mobile overall, showed continued growth with purchases made between Black Friday and Christmas. Somewhat surprising from Mobify’s findings was that the most frequent traffic source for mobile was email. billion, respectively, sent in 2017.” .

Mobile 151

Mobile Department Stores POS eCommerce 151

Retail TouchPoints

JULY 15, 2021

The Symbotic technology changes the process by using an algorithm to determine optimal storage placement and high-speed mobile robots to speed up the intake process. Walmart and Symbotic have been working together since 2017, when the companies launched a pilot of the automation system at a Brooksville, Fla. distribution center.

Supplies 290

Supplies Shipping Mobile Customer Experience 290

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. API-based digital commerce. Augmented and virtual reality commerce.

Customer Experience 146

Customer Experience Customer Technology Games 146

Retail TouchPoints

JULY 21, 2023

Schnuck Markets has extended its partnership with Instacart to introduce Caper Carts, which use AI and computer vision to automatically identify items shoppers put into them, allowing shoppers to then skip the line and check out using the cart technology. The supermarket retailer will roll out the smart carts at select St.

Electronics 226

Electronics Technology eCommerce Operations 226

Wiser

SEPTEMBER 28, 2017

Mark de Bruijn writes on the Future of Customer Engagement and Commerce that not even one-fifth (17 percent) of “retailers indicate that their current omnichannel selection provides seamless integration for an optimal customer experience.” Leveraging Mobile Technology . Schedule a demo today.

Omnichannel 189

Omnichannel Shipping Costs Demo Channel 189

365 Retail

AUGUST 4, 2022

Staying on trend with hot new technologies can help your business stay current and boost your consumer engagement and sales. Technology is constantly evolving to improve business processes, create consumer solutions, and provide adaptable and convenient service. In fact, web searches for BNPL have exploded by 1014% since 2017. .

Merchant Services 57

Merchant Services Technology Payment Services Payments 57

RTP blog

DECEMBER 27, 2018

more than in 2017. Add to this the fact that retailers are under more pressure than ever to overcome other supply chain-related challenges, many of which directly affect customer experience. Turning To Technology So far this year, truck driver turnover rate has increased by 10% , its highest rate in three years.

Technology 150

Technology Supplies Electronics Management 150

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. API-based digital commerce. Augmented and virtual reality commerce.

Technology 146

Technology Customer Experience Games Recommendation 146

Retail TouchPoints

JULY 6, 2020

For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. We’re harnessing data to really personalize and offer an amazing experience that’s frictionless across the full ecosystem of everything we do. ”. Rebag started opening retail boutiques in 2017 and had 10.

eCommerce 297

eCommerce Retail Mobile Presentation 297

GetElastic

APRIL 2, 2019

In September 2017, T-Mobile announced that it would include a free Netflix subscription for family plan members. While on the surface this might seem to be just a promotion, it highlights how T-Mobile can layer on additional services into a bundle that customers actually want,” said BTIG research analyst Walter Piecyk.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

GetElastic

AUGUST 2, 2017

Augmented reality is an ecommerce technology changing the way people buy online. Different from virtual reality in which the real world is replaced by the view inside virtual reality headsets, augmented reality blends online, mobile and real-world experiences. Read the Virgin Media case study.

eCommerce Technology 121

eCommerce Technology eCommerce Technology eCommerce Platforms 121

Smile.io

OCTOBER 14, 2020

It’s go digital or face demise in a post-pandemic world That’s also why monitoring e-commerce trends is more important than ever before to ensure your digital experiences are up-to-date and relevant. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

Customer Experience 53

Customer Experience eCommerce Customer Social Media 53

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Instead, we tend to build up mental schemas, with a brick and click customer journey that includes online, mobile and yes, physical touchpoints. Our brains don’t work that way.

Customer Experience 68

Customer Experience Payment Services Customer Payments 68

Retail TouchPoints

JULY 28, 2020

In the previous edition of the State of Marketing Report, the median number of customer data sources for marketers was projected to jump from 10 in 2017 to 15 in 2019 — a 50% increase in just two years. The pandemic has increased digital customer interactions, so that trend is likely to be amplified even further. 12 webinar.

Webinar 228

Webinar Consumer Marketing Consumer Goods 228

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. Do I think not focusing on the last mile is a lost opportunity? The combined 81%.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

RTP blog

SEPTEMBER 17, 2018

By Derek Peterson, Boingo Wireless A retail renaissance is upon us, driven by a shift in economics, competition and exponential advancement in technology, per a new report from Deloitte. Mobile has emerged as the crown jewel fueling the resurgence, as digital devices are now central to the in-store shopping experience.

Payment Services 150

Payment Services Retail Consumer Payments 150

RTP blog

JUNE 22, 2018

By Justin Marcucci, Endava Over the past decade companies have shifted from a product-centric approach to a customer experience-centric approach as a way of conducting business. Senior business leaders are starting to take interest in the when, how and why of customer engagement, with their owned, earned and paid touch points.

Customer 150

Customer Customer Experience Technology Electronics 150

RTP blog

MAY 24, 2017

Every year, the retail industry generates hype about the next great technology that’s going to change the customer experience forever. And while many of these technologies eventually do enhance the shopping experience in a variety of ways, it’s rare that the practical reality equals the initial promise.

Retail 150

Retail eCommerce Technology Leisure 150

Blue Acorn

MARCH 20, 2017

Adobe Releases Customer Experience Retail Report Card. In this session, the head of retail strategy at Adobe took us on a magical ride through personalization and mobile. Mobile visits outpaced mobile revenue across the globe. Use data compulsively to improve customer experiences through personalization.

Payments 63

Payments Presentation eCommerce Mobile 63

Kissmetrics

MARCH 30, 2018

trillion in 2017 and are expected to reach 4.9 In fact, B2B e-commerce worldwide sales in 2017 peaked at $7.7 The shopper is more technologically advanced than ever before and is empowered to drive disruptive changes in traditional retail business. In-store sales accounted for 91% of all retail sales in the US in 2017.

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210

RTP blog

MAY 31, 2017

In an interview with The Wall Street Journal , J.Crew CEO Mickey Drexler made a shocking admission: that he missed the boat on technology’s ability to rapidly transform retailing. ” That’s a shift that was accelerated by technological changes, but it likely would have happened in any case.

Retail 150

Retail Technology eCommerce Games 150

Retail TouchPoints

JANUARY 8, 2021

Fernish , the furniture company that Fast Company called “Rent-the-Runway, but for sofas,” is capitalizing on this expanded flexibility and mobility by giving consumers the power to design their work-from-home spaces with high-quality desks, office chairs and more. It’s a game of ‘furniture Tetris’ that we built using in-house technology.”

Mobile 278

Mobile Consumer Games Customer 278

Optimizely

MAY 15, 2018

But, with more than 130 sessions and more than 600 technology vendors, it can be difficult to pick out what you should see, what topics and trends will be most valuable to your ecommerce brand, and where you should focus. Vish Ganapathy, Managing Director and Global Retail Technology Lead, Accenture. Wednesday: June 06.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Retail TouchPoints

MARCH 4, 2021

For example, establishing social distancing measures and offering contactless experiences for in-store shoppers, or expanding digital and mobile shopping options to include in-store or curbside pickup for online shoppers. Some behavioral shifts have been broad strokes or even mandated, making them easy to identify and address.

Customer 258

Customer Retail Technology Arts 258

GetElastic

NOVEMBER 14, 2018

Adobe reported that the 2017 holiday ecommerce revenue climbed to $108.2 Computer capacity is adjusted according to demand, protecting both customer experience and costs since companies don’t pay for servers sitting idle in low season. They’ll ensure new technology innovations are implemented as they arise.

Shipping Costs 130

Shipping Costs Mobile Social Media Point of Sale 130

GetElastic

NOVEMBER 22, 2017

billion, and mobile sales also broke the $3 billion mark. Computer capacity is adjusted according to demand, protecting both customer experience and costs since companies don’t pay for servers sitting idle in low season. They’ll ensure new technology innovations are implemented as they arise.

Shipping Costs 135

Shipping Costs Mobile Social Media Point of Sale 135

GetElastic

NOVEMBER 22, 2017

billion, and mobile sales also broke the $3 billion mark. Computer capacity is adjusted according to demand, protecting both customer experience and costs since companies don’t pay for servers sitting idle in low season. They’ll ensure new technology innovations are implemented as they arise. Total sales reached $9.36

Shipping Costs 135

Shipping Costs Mobile Social Media Point of Sale 135

RTP blog

AUGUST 31, 2018

With regulatory advancements, technological growth and generational forces constantly changing the landscape, it is a challenge for small- to mid-sized businesses (SMBs) to succeed and better serve their customers through the checkout experience. It’s a classic David versus Goliath scenario. mPOS deployments saw 24% avg.

Merchant Services 150

Merchant Services Payment Services Small Business Retail Retail 150

GetElastic

FEBRUARY 12, 2019

Such complexity places a lot of demand on their backend systems; in addition to ongoing challenges to analyze and leverage their product and customer data – Johnstone Supply realized it was time to reevaluate their existing commerce and customer experience technology stack. Exactly what Johnstone was looking for!

eCommerce Platforms 112

eCommerce Platforms Seminar eCommerce Marketing 112

Retail TouchPoints

FEBRUARY 24, 2022

Headless is widely seen as a more agile ecommerce foundation, allowing businesses to respond quickly to changing consumer demand and technological innovations. Founded by ex- Amazon and Staples executives in 2017, the company now counts among its 50+ clients Chico’s FAS , GNC , McDonald’s , Black Rifle Coffee Company and Cadre Style.

eCommerce Software 262

eCommerce Software eCommerce Shopify B2B 262

GetElastic

JULY 20, 2017

This post is based on a keynote by Brad Rencher , Executive Vice President and General Manager of Adobe at the Summit 2017 conference. Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty. Mobile and social media open new touchpoints.

Customer Experience 140

Customer Experience Technology Social Media Demo 140

BigCommerce

JUNE 21, 2018

Below we’ve highlighted 13 automotive brands that are focused on creating exceptional customer experiences by designing ecommerce sites that drive sales, revenue, and market share. CruiseMaster sells caravan and camper trailer independent arm suspension systems and is Australia’s leader in all-terrain towing technology.

Automotive 367

Automotive eCommerce Accessories BigCommerce 367

ESW

AUGUST 6, 2018

Sixty-eight percent of internet users in the European Union shopped online in 2017, says the 2017 survey on Information and Communication Technology. eCommerce has brought the shopping experience to their fingertips via computers and mobile devices, completely changing the way consumers shop. To make purchases.

eCommerce 110

eCommerce Customer Social Media Mobile 110

RTP blog

JUNE 26, 2017

With digital technology becoming pervasive, shoppers can make informed decisions using online data and content to find, compare, and purchase products from anywhere and at any time. One must recognize that some consumers will prefer an in-store experience for some categories , and predictive analytics can help them, too.

Retail 150

Retail Shipping Costs Customer Retention Customer Experience 150

BigCommerce

APRIL 3, 2018

By the time you read this, everything we’ve learned about mobile SEO could be wrong. This is because the existing paradigm is based on a desktop-first world, and Google is about to catapult us into a mobile-first world with a major update on how they crawl, render and rank the web. Google’s Mobile-First Index.

Mobile 419

Mobile SEO Mobile eCommerce eCommerce 419

BigCommerce

SEPTEMBER 5, 2017

18-20, 2017 conference features Casper, Rue La La, RACKED, Jet.com, ZICO, Fossil and more. It was revolutionary : a mobile device that instantly made you connected and accessible anywhere you went. Being like Amazon isn’t a matter of size or budget or nifty technological gadgets. Learn how to make money now. .

Toys 399

Toys Shipping Costs Operations Books 399