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Beyond Shopping: How Retailers can Turn Stores into Experiential Hubs

Retail TouchPoints

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312
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How the Customer Experience is Powering the Fastest Growing Brands

Kissmetrics

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

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Exclusive Q&A: At J.Jill, #Customerobsessed is Much More Than a Hashtag

Retail TouchPoints

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years.

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Overcoming the challenge of selling DTC perfume and fragrance cross-border

ESW

Clothing, handbags and accessories generally do not carry a dangerous goods classification. It is critical that brands re-create the luxury experience online. So what happens to customer loyalty and satisfaction when brands don’t address complexity? They can ship easily via various methods, including air.

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Give the Gift of a Hyper-Personalized Shopping Experience this Holiday Season

Retail TouchPoints

In fact, 80% of customers say they’re more likely to purchase from brands that personalize, according to Deloitte. However, most ecommerce retailers today have already invested in personalizing their online shopping experience — so why are retailers still struggling with customer loyalty and sales?

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Preparing for a Very Generative AI Holiday Shopping Season

Retail TouchPoints

Using generative AI, retailers can answer customer queries, address concerns and guide customers through the purchase process. Retailers can use generative AI to elevate the online shopping experience and drive more sales and foster customer loyalty, ensuring 2023 is another big year in ecommerce.

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Top 10 Customer Loyalty Programs of 2019

Smile.io

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? They’ve even included how many points you can earn on individual product pages to make the customer experience as clear as possible.