Retail TouchPoints

FEBRUARY 9, 2024

is an important market for Shein, and we are thrilled to establish a presence in the Seattle area as we continue enhancing our fulfillment process and improving the customer experience,” said Andy Huang, Head of U.S. Fulfillment and Logistics at Shein in a statement.

Fulfillment 229

Fulfillment Apparel Customer Experience Operations 229

Retail TouchPoints

MARCH 29, 2023

He will lead all revenue-generating aspects of the platform, including performance marketing, demand generation, site merchandising and operations, customer experience and customer success. Also an ecommerce veteran, Davis has held senior positions at Office Depot , Dell and Urban Outfitters.

Apparel 250

Apparel Jewelry Electronics Accessories 250

iVend

JANUARY 13, 2022

Not surprisingly, the biggest source of returns is wearable items – with the top five being clothes, men’s dress shirts, shoes, make-up, sports apparel. As many as 92% of consumers say they will return to a retailer if they have a positive customer experience with returns, and they can generate an opportunity for cross sell/upsell. .

Customer Experience 95

Customer Experience Management Customer POS 95

lateshipment

FEBRUARY 26, 2020

Picture this : You’re a retailer based in Chicago, dealing in apparel and your loyal customer John has ordered a tux for his high-school reunion from your store. Therefore, it is highly important that businesses take a strong resolve to handle delivery issues and exceed customers’ delivery expectations to stay ahead of the competition.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Retail TouchPoints

SEPTEMBER 13, 2023

Fanatics Commerce is the company’s global omnichannel business that handles the design, manufacture and sale of licensed fan gear, jerseys, lifestyle and streetwear products, headwear and non-apparel hard goods. Prior to Opendoor, Low Ah Kee was the COO of GoDaddy , where he was instrumental in the company’s transformation from a U.S. “In

Small Business Retail 258

Small Business Retail Customer Experience Apparel eCommerce Platforms 258

Retail TouchPoints

MAY 25, 2023

QVC and HSN parent company Qurate Retail has sold online retailer Zulily to investment firm Regent , which also owns retail and apparel brands including Club Monaco , DIM Paris , Escada , DryBar , Sassoon and Wonderbra. He added: “Zulily has been a trailblazer in using technology to create a compelling online customer experience.

Apparel 221

Apparel Banking Fulfillment Online Retail 221

Retail TouchPoints

AUGUST 10, 2022

The layoffs will not impact members of Warby Parker’s Lab team or customer-facing retail or customer experience teams. “As Warby Parker noted in a statement that “we are making these changes to enable us to operate in a more focused and nimble manner and to capitalize more efficiently on our highest impact opportunities.”.

Consumer 242

Consumer Apparel Omnichannel Operations 242

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 252

Omnichannel Shipping Costs Operations Fulfillment 252

Retail TouchPoints

JANUARY 11, 2024

has announced a multi-year strategic partnership with Google Cloud to create more personalized and inclusive online shopping experiences, improve customer and associate experiences and drive operational efficiencies through the use of AI and generative AI technologies. (VS&Co.) in a statement. in a statement. “We’re

Supplies 173

Supplies Technology Recommendation Apparel 173

Retail TouchPoints

NOVEMBER 13, 2020

Fueled by consumers’ desire for safer, socially-distant-friendly entertainment during the pandemic, the increased interest in outdoor recreation has driven growth for outdoor gear and apparel retailer Backcountry.com. Backcountry “Gearheads” further amplify the online experience by guiding customers and offering personalized service.

Outdoor 298

Outdoor Management Apparel eCommerce Platforms 298

365 Retail

JANUARY 24, 2024

More impressively, they provide virtual try-on experiences – whether it’s for apparel or visualizing how a new piece of furniture would look in your living room, enhancing customer engagement and satisfaction. This lets the human staff focus on what they do best – making your shopping experience top-notch.

Operations 52

Operations Retail Leisure eCommerce 52

Retail TouchPoints

JUNE 13, 2022

Steve Madden, which offers fashion footwear, accessories and apparel for men, women and children, operates 120 stores in the U.S. We believe that our modern technology fits perfectly with the brand’s forward-thinking vision and approach to customer experience.”. Steve Madden, Ltd.

Omnichannel 181

Omnichannel Accessories Apparel Fashion 181

Retail TouchPoints

MARCH 30, 2021

With ecommerce sites in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong and Taiwan, Zalora features a range of products from more than 3,000 brands across a categories including apparel, footwear, accessories, beauty, “pre-loved” (secondhand), home and lifestyle.

Mobile 244

Mobile eCommerce Accessories Apparel 244

Retail TouchPoints

NOVEMBER 20, 2023

But rather than going solo right away, True Classic partnered with retail services company Leap to operate five stores in Los Angeles, Chicago, Washington, D.C. Now, True Classic is ready to manage brick-and-mortar operations on its own, with plans to open eight mall-based stores in markets including Houston, Dallas and Boca Raton, Fla.,

Apparel 184

Apparel Operations Channel Clothing 184

Retail TouchPoints

APRIL 11, 2022

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

Sporting Goods 286

Sporting Goods Accessories Supplies Apparel 286

Retail TouchPoints

AUGUST 13, 2020

Apparel companies, in particular, are constantly experimenting with new products and designs or expanding into different markets, only to find that they may have misjudged demand. In March, apparel sales dropped by more than 50%, and now those retailers are sitting on two seasons’ worth of clothing.

eCommerce 278

eCommerce Apparel eCommerce Analytics Small Business Retail 278

Retail TouchPoints

DECEMBER 8, 2023

To take the obsession even further, it seems like everyone is wearing branded apparel promoting them. This branded apparel — or merch, as it’s more commonly called — sent consumers into a frenzy. Everywhere you look, someone is talking about these moments.

Apparel 243

Apparel Shipping Products Presentation Shipping 243

Retail TouchPoints

JUNE 22, 2021

HBC will spin off the ecommerce operations of Saks OFF 5TH into its own independent entity through a partnership with Insight Partners. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. Saks OFF 5TH Chief Customer Officer Rob Brooks will become President of O5.

Specialty Retailers 159

Specialty Retailers Other Apparel Department Stores 159

Retail TouchPoints

MAY 26, 2021

was able to drastically reduce its return rates after implementing the MySize smartphone-based apparel measurement solution during a pilot program in Turkey. By helping customers find the right size through the MySizeID website widget, Levi’s was able to decrease return rates by 47% during the pilot. Levi Strauss & Co.

Technology 201

Technology Apparel Operations Recommendation 201

Retail TouchPoints

FEBRUARY 15, 2024

The sports apparel and performance shoe retailer’s first international store was in Japan; its 100th launched in NYC’s Times Square and its 3,000th debuted in China. Skechers has opened store number 5,000 , in Bogotá, Colombia, nearly 30 years after opening its first store in Manhattan Beach, Calif.

Apparel 285

Apparel Consumer Retail Customer Experience 285

Retail TouchPoints

AUGUST 13, 2020

In a deal that will keep at least 125 Brooks Brothers stores open, a venture capital firm backed by Authentic Brands Group and mall operator Simon Property Group has agreed to purchase the bankrupt retailer for $325 million. The co-owned firm, SPARC Group LLC, made a $305 million stalking horse bid for the retailer in July.

Apparel 258

Apparel Operations Information Consumer 258

Retail TouchPoints

SEPTEMBER 26, 2023

Countless companies, producing and selling everything from books to apparel, prescriptions to electronics, and so much more, must submit to Amazon’s bullying and extortion, or lose access to the online market.” I’m not sure another example exists of a retailer operating at a gross loss for more than a few months.

Small Business Retail 239

Small Business Retail B2C Electronics Fulfillment 239

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. A new customer experience study from J.D. Take retail banks and credit card providers, for example.

Customer 199

Customer Banking Customer Experience Social Media 199

Retail TouchPoints

FEBRUARY 16, 2024

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years.

Accessories 199

Accessories Customer Loyalty Events Apparel 199

Retail TouchPoints

OCTOBER 4, 2023

While retail presence is shrinking in many big cities, apparel retailers’ brick-and-mortar locations are actually growing overall — just with a different approach. A downtown location in a major city might stock a larger apparel section, while a store on a college campus might carry quick-and-easy meals or dorm room necessities.

Consumer 249

Consumer Food and Beverages Retail Apparel 249

Retail TouchPoints

JANUARY 7, 2022

Returns for online purchases are notoriously higher than store return rates, particularly in the apparel sector where they can run as high as 30% compared to the average 8% to 10% for brick-and-mortar sales. Getting at the Root of Apparel and Footwear Returns. making the reverse logistics involved in returns all the more complex.

Apparel 254

Apparel Shipping Costs Fashion Customer Experience 254

Retail TouchPoints

OCTOBER 6, 2022

Take note of category demands: While the Mastercard SpendingPulse revealed moderate growth across categories, electronics, apparel and luxury (excluding jewelry) are likely to have the most significant year-over-year gains. This will create a significant opportunity for specialty apparel retailers, which are predicted to see 4.6%

Shipping Costs 244

Shipping Costs Payment Services Merchant Services Payments 244

Retail TouchPoints

JULY 21, 2020

“Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

Supplies 223

Supplies Beauty and Health Payment Services Fulfillment 223

Retail TouchPoints

DECEMBER 2, 2020

Traditionally, sport/leisure apparel and footwear brand FILA relied primarily on retailers to get its products on the bodies and feet of consumers. Since FILA doesn’t operate its own brick-and-mortar stores, this strategy made good business sense until COVID-19 shuttered physical locations around the globe.

Apparel 178

Apparel Customer Experience B2B Leisure 178

ESW

DECEMBER 21, 2023

Multi-Local and Why It’s Essential for Growing Sales Global shoppers are more likely to complete purchases with international companies if the customer experience is consistent with a shopper’s domestic experiences. Brands have more access to more customers around the world. Read the post.

eCommerce 78

eCommerce Apparel Consumer Customer Experience 78

RTP blog

JANUARY 17, 2018

Apple + IBM Partner ship The recent bankruptcies and shuttering of apparel brands such as The Limited, American Apparel and Aéropostale, combined with declining sales at some brick-and-mortar stores, point to the demise of the physical store. By Rodney Bryant, ?Apple

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

AUGUST 14, 2020

SPARC is a 50/50 joint venture of brand licensing and marketing company Authentic Brands Group and mall operator Simon Property Group. Lucky Brand is a wholesaler of dungarees and related lifestyle apparel as well as a retailer. We expect any equity investments should be returned within a year after integration of operations.”.

Payment Services 264

Payment Services Apparel Operations Consumer 264

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Omnichannel 259

Omnichannel eCommerce POS Operations 259

Ecommerce Platforms

MAY 19, 2021

Shopify store owners are always looking for the best apps to help streamline operations and enhance the customer experience. This tool allows store owners to create professional-looking custom sizing charts and provide custom sizing recommendations. Let’s take a look: The Apparel Size Recommender.

Shopify 210

Shopify Clothing Recommendation Apparel 210

Retail TouchPoints

AUGUST 2, 2023

Three companies in the space — intimates brand ThirdLove , Shopify aggregator Win Brands Group and apparel brand U.S. There’s operations, technology and merchandising, and in each of these groups there’s a lot of opportunity to overspend and underdeliver.” I look at DTC ecommerce in three pillars,” added Nino.

Omnichannel 229

Omnichannel Social Media Shopify Shipping Costs 229

Retail TouchPoints

MARCH 5, 2024

Amazon pioneered the paid loyalty program with Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide. Program members will be able to earn Target Circle Rewards and save with personalized deals.

Beauty and Health 130

Beauty and Health Shipping Costs Payment Services Toys 130

Retail TouchPoints

JULY 17, 2023

The power of omnichannel retailing is well documented: even primarily DTC companies are realizing that they can benefit from flagship stores to enable brand discovery and build loyalty among customers in high-profile cities. but the jump from digital commerce to brick-and-mortar operations is a daunting one., Collars & Co.

Omnichannel 179

Omnichannel Operations POS Document 179