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AI Isn’t Going Anywhere: How Retailers Plan to Deploy the Tech in 2024

Retail TouchPoints

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

Retail 305
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The Key to Keeping Customers Engaged and Combating the Paradox of Choice — Personalization

Retail TouchPoints

As Ellen Garbarino and Julie Edell point out in their recent article , asking too much of your customers’ time and energy can lead to a negative experience that, in turn, can affect your ability to convert. Give guests the power to make an informed purchase. It’s what helps a brand truly understand its customers and foster loyalty.

Customer 256
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Tidio Chat Review: What Does This Software Have to Offer?

Ecommerce Platforms

So we're reviewing Tidio here in this article post. Chatbot tools to help automate your customer support strategy by pointing customers towards relevant articles on your site or giving predetermined answers to FAQs. You can also review their last visited page to determine their interest in a particular article, service, or product.

Live Chat 211
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Gift Card Lawsuits Can Be Avoided — Here’s How

Retail TouchPoints

The chore of staying aware, interpreting and then adjusting the operational procedures of your gift card program is an enormous burden, especially when internal legal and compliance resources are, and should be, focused on your core business. Here are a few recommended next steps: Consult with your internal legal and compliance departments.

Gifts 240
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Post-Purchase Experience And Customer Lifetime Value (CLV): Relationship Goals

lateshipment

For a higher CLV, you have to create a great post-purchase experience and that brings us to the focus of this article and the question in your head — what should I be doing to my post-purchase if I need to increase my CLV ? All they need is a little encouragement in the form of product recommendations & promotions that double the chances.

eCommerce 130
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The Step-Up in Ecommerce Sneaker Fraud

Retail TouchPoints

This article will discuss the sneaker resale trend, major indicators of fraud for retailers to be aware of, and how merchants can combat sneaker fraud using machine learning. This results in higher operational efforts and costs to combat fraud. Heeling and Dealing The sneaker resale market is a lucrative industry.

eCommerce 241
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How to Decide on a Business Name: Tools, Tips, and Strategies

Kissmetrics

In this article, I’ll cover my top tips for picking a winning business name, show some examples of what a great business name looks like, and even let you in on a sneaky way to get a load of business name ideas fast. I recommend the following tips to make sure your business gets off to the best start possible. Just look at Apple.