Retail TouchPoints

FEBRUARY 1, 2022

In conversations with retailers, technology partners and industry veterans in my network, several points have stood out. One area of investment by retailers is a shift to buy online, pick up in-store (BOPIS), which was called “table stakes” by one retailer insider I talked with. Alternative Supply Chain Options.

Small Business Retail 255

Small Business Retail Supplies Retail B2C 255

Retail TouchPoints

DECEMBER 23, 2022

The post-COVID-19 retail recovery hasn’t quite gone according to plan. Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility. Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility.

eCommerce 230

eCommerce Shipping Costs Retail Recommendation 230

ChannelAdvisor

JUNE 23, 2022

Forrester isn’t beating around the bush in its most recent assessment of the B2C environment. The new report, Vast, Fast, and Relentless: Consumer Buying Enters a New Era , looks at the state of the customer-empowered commerce landscape — and what’s to come for B2C businesses who are ambitious enough to keep up. The choice is yours.

B2C 59

B2C eCommerce Travel Consumer 59

Kibo

AUGUST 18, 2022

But with the right investments and sure-footed decision-making, retailers and DTC brands can navigate the economic storms, emerging stronger and better placed on the other side. Impacts of the recession on DTC brands and B2C retailers. How will the economic downturn impact retail? eCommerce growth was 6.7

Technology 62

Technology B2C Retail eCommerce Technology 62

Pivotree Blog

SEPTEMBER 22, 2022

Pivotree to Host Exclusive Webinar on Surviving the Recession for B2B and B2C Retailers. In order to help retailers and brand manufacturers navigate recession periods and the year ahead, this expert panel will share insights into how to shore up people, process and technology. TORONTO, September 22, 2022 – Pivotree Inc.

Webinar 52

Webinar B2C B2B Retail 52

SellBrite

JULY 19, 2019

Whether you are reeled in by an Instagram ad, hear about a cool new product from a friend, or get a half-dozen texts from your wife reminding you to order more filters for the coffeemaker, most quick B2C purchases we make follow the above pattern. Every year, B2B buyers are acting more and more like B2C buyers. Let’s get to it.

B2C 114

B2C B2B eCommerce Live Chat 114

Retail TouchPoints

AUGUST 29, 2023

For example, according to Forbes , 71% of B2C customers expect companies to deliver personalized interactions and 70% are frustrated when they don’t. Scaling requires building a set of enterprise-wide data, analytics, technology, people and governance-related capabilities. And when that expectation isn’t met, it’s a big problem.

Multi-channel 233

Multi-channel Retail Customer Experience Customer Data 233

Retail TouchPoints

MARCH 19, 2024

I own an agency that works with B2C and ecommerce companies that rely heavily on great creative in their paid social campaigns. Bryan Karas is the Founder and CEO of Playbook Media , a full-service digital marketing agency that works with clients in B2C, ecommerce and B2B. The key word there, though: mimicked.

B2C 252

B2C Multi-channel B2B Marketing 252

iVend

MARCH 20, 2020

As many of you have recognised, the global retail industry has been greatly affected by COVID-19. You may feel overwhelmed, however, now is truly the time for retail leadership to take actions that will position their businesses for future success. EMBRACE CLOUD TECHNOLOGY. How can I best prepare for the future?

Technology 87

Technology Retail Magento POS 87

Forrester eCommerce

JANUARY 29, 2019

That’s why enterprise marketing technology (martech) is melding with customer experience (CX) to deliver consistency and relevance (see Forrester’s “Predictions 2019: B2C Marketing” report). Customers demand that marketing coordinate with sales, service, and commerce to deliver better experiences.

B2C 338

B2C Customer Experience Technology Marketing 338

Retail TouchPoints

NOVEMBER 8, 2021

The development could signal a turning point in autonomous vehicle delivery at a time when a labor crunch is putting pressure on retail and other industries across the U.S. Gatik focuses exclusively on fixed, repeatable delivery routes using technology that is purpose-built for B2B short-haul logistics. in a statement. in a statement.

Workshop 279

Workshop B2C Operations B2B 279

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 240

B2B eCommerce BigCommerce Omnichannel 240

Forrester eCommerce

JULY 27, 2017

Digital retail theater is becoming reality for consumers as retailers rush to find ways of attracting and retaining store customers. What is digital retail theater?

Technology 254

Technology Customer Retail Consumer 254

Algopix

MAY 5, 2020

Best B2C marketplaces in 2020 and what can you learn from them? The Google Shopping marketplace enables retailers to list their products across multiple Google platforms. As opposed to Amazon, retailers gain access to user data, enabling them to enhance further engagement with customers. Facebook Marketplace. Google Shopping.

B2C 78

B2C Shipping Costs Merchant Services Small Business Retail 78

GetElastic

JANUARY 24, 2019

There are several trends driving retail store growth that are proving brick-and-mortar can succeed in a digital world. The impact of converging physical and digital shopping experiences has never been more of a priority for retailers than this year. . Microsoft retail hires sales associates who are both entertaining and informative.

Technology 150

Technology Retail Clothing Management 150

Retail TouchPoints

JUNE 15, 2021

Boxed’s ecommerce platform, which the company calls a ”curated, mobile-first, basket-building shopping experience,” is available for both B2C and B2B customers. The retailer’s average order value is approximately $100 with an average of eight items per order.

B2B 282

B2B B2C eCommerce Platforms Mobile 282

Retail TouchPoints

SEPTEMBER 28, 2021

Back in the heyday of the shopping mall, retailers attracted and retained customers with their in-store experience. Unfortunately, many retailers are still struggling to figure out how to create an experience that engages shoppers and their wallets — both in person and online. Don’t Forget About Human Connection.

eCommerce 271

eCommerce B2C Jewelry Outdoor 271

Retail TouchPoints

JANUARY 31, 2023

Other big brands were early adopters too, representative of a paradigm shift from retail solely as a place of purchase to a space where great experiences could happen. Each uses bespoke interactive technology to engage key customers, tell unique stories and cement their position as the home of visionary tech.

Technology 290

Technology B2C Consumer Social Media 290

Retail TouchPoints

AUGUST 24, 2023

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative AI to influence consumer shopping and buying decisions. Content creation : Consumers make a personal choice to shop with a retailer and expect a tailored experience reflecting that decision. to demystify generative AI.

Toys 240

Toys B2C Social Media Accessories 240

365 Retail

APRIL 4, 2024

Providing excellent customer service, whether you’re working within a B2B or B2C focussed industry remains paramount for successful business growth and retention. If this digital marketing channel is to be leveraged correctly, then retail-based digital expertise is needed to provide business with a competitive edge.

Multichannel 57

Multichannel Merchant Services Retail Supplies 57

RTP blog

NOVEMBER 1, 2019

By Andrew Makarov, MobiDev Augmented reality (AR) technology has been a mainstay in the retail industry for a number of years, generally used to allow customers to virtually try a product before purchasing. This technology isn’t limited only to B2C applications. A recent A.T. Kearney survey. There were 1.05

Retail 150

Retail B2C Technology Presentation 150

Wiser

OCTOBER 11, 2023

B2C (Business-to-Consumer): This is the most common model where businesses sell products or services directly to consumers. Key Features: Control over brand, price, and customer experience, direct customer feedback, no retailer margins. For example, Amazon and eBay. Brands like Warby Parker and Everlane operate on this model.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Forrester Omnichannel

JUNE 23, 2014

We're at the beginning of a retail transformation: The growing percentage of retail revenues driven by eCommerce and the influence of digital technologies on consumer behavior and expectations alike means that retailers are being forced to reevaluate the value proposition of the store. A digitally enhanced retail store.

Technology 87

Technology Leisure Retail B2C 87

iVend

MARCH 20, 2020

As many of you have recognised, the global retail industry has been greatly affected by COVID-19. You may feel overwhelmed, however, now is truly the time for retail leadership to take actions that will position their businesses for future success. EMBRACE CLOUD TECHNOLOGY. How can I best prepare for the future?

Technology 52

Technology Retail Magento POS 52

iVend

MARCH 20, 2020

As many of you have recognised, the global retail industry has been greatly affected by COVID-19. You may feel overwhelmed, however, now is truly the time for retail leadership to take actions that will position their businesses for future success. EMBRACE CLOUD TECHNOLOGY. How can I best prepare for the future?

Technology 52

Technology Retail Magento POS 52

RTP blog

MAY 31, 2017

In an interview with The Wall Street Journal , J.Crew CEO Mickey Drexler made a shocking admission: that he missed the boat on technology’s ability to rapidly transform retailing. ” That’s a shift that was accelerated by technological changes, but it likely would have happened in any case.

Retail 150

Retail Technology eCommerce Games 150

BigCommerce

JUNE 15, 2017

The retail space is competitive and ever-changing. No one wants to be held to a 12-month launch timeline costing half a million dollars or more for an ecommerce campaign, B2C site or employee site. Legacy B2B and wholesale brands are needing to launch additional B2C channels to harness consumer fanfare around their product.

BigCommerce 418

BigCommerce eCommerce B2B B2C 418

Forrester eCommerce

SEPTEMBER 26, 2019

Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority. And most are thinking like retailers when it comes to personalization — […].

Financial Services 341

Financial Services Retail Technology Improvements 341

GetElastic

JUNE 2, 2023

With a headless architecture, your brand can create compelling commerce experiences by choosing your preferred content management system ( CMS ), digital experience platform DXP, and other technologies such as Angular or React front-end frameworks. Fabric focuses on helping retailers grow digital revenue.

Magento 147

Magento B2C B2B BigCommerce 147

Frooition

AUGUST 26, 2022

The cost of living crisis caused by rising energy costs and the subsequent squeeze on household budgets will hit online retail businesses hard this winter. Christmas 2022 is going to be challenging for many retailers. 10 Tips To Help Online Retail Businesses Survive The Cost of Living Crisis. We are not pulling any punches here.

Online Retail 105

Online Retail Small Business Retail Retail B2C 105

BigCommerce

JUNE 5, 2018

To understand the state of retail – especially ecommerce – think of it this way: 1. Traditional retailers are quickly going direct-to-consumer. Tech debt from historic open source or custom-built ecommerce technology solutions slow down internal decision making and threaten internal innovation and testing. Experience-led.

Payment Services 340

Payment Services eCommerce Marketing eCommerce Marketing 340

365 Retail

MAY 14, 2024

More interestingly, the number of enterprises marketing their services and products to other businesses instead of end consumers is rising, aided by the growing variety of B2C companies diving into the B2B environment. trillion euros by 2025 appeared first on Retail News and Events. Where does the B2B e-commerce sector stand now?

B2B 52

B2B eCommerce B2C Fulfillment 52

365 Retail

JUNE 19, 2023

Akeneo , the Product Experience company, today released its 2023 B2C Survey: Product Experience Satisfaction Around the World , an annual mission to understand how consumers make decisions when buying products, how product experiences impact those decisions and what product information is important to them.

Consumer 70

Consumer B2C Merchant Services Omnichannel 70

retailnext

FEBRUARY 4, 2020

We live in a rapidly advancing technological world, where technology is disrupting the way every industry does business. In retail it is helping create better customer experiences, streamline B2B and B2C operations, and provide better products and services. 3D Body Scanning. Physical and Digital Store Integration.

Retail 88

Retail eCommerce Clothing Apparel 88

Forrester eCommerce

AUGUST 16, 2023

Does your brand employ a loyalty services provider in addition to a loyalty technology provider? Brands continue to increase spend on loyalty technology and programs, but they often don’t tie their loyalty initiatives to broader corporate goals, negatively impacting their success. If not, you should consider it.

Improvements 349

Improvements Technology Blog Customer Loyalty 349

Kibo

APRIL 19, 2022

Direct-to-consumer (D2C) retail is a selling approach that bypasses the use of traditional middlemen and third-party suppliers. D2C businesses like Warby Parker, Allbirds, and Birchbox are manufacturers and retailers rolled into one. The traditional retail model relies on physical stores for product distribution.

Payment Services 127

Payment Services Customer B2C Social Media 127

Kibo

JANUARY 26, 2023

The B2B and B2C purchasing journeys are more complex than ever. 76% of retailers plan to increase their spending on eCommerce technology and services in 2023. 76% of retailers plan to increase their spending on eCommerce technology and services in 2023.

eCommerce 62

eCommerce B2C B2B eCommerce Platforms 62