Retail TouchPoints

APRIL 5, 2023

Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

Food and Beverages 306

Food and Beverages Operations Consumer Omnichannel 306

RTP blog

OCTOBER 3, 2018

It’s no secret to anyone following retail that e-Commerce is evolving rapidly (along with the store experience), particularly as the channels continue to converge. The RTP editors share their thoughts on the trends and insights revealed by the 16 experts cited in the E-Commerce Innovations Special Report.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

ESW

DECEMBER 4, 2023

Brands maintain control over every aspect of their experience, from their data and the look and feel of their ecommerce sites to their content, catalogue, payments, fulfilment, and delivery and returns experience. ESW is an Asendia Group company, a joint venture between La Poste and Swiss Post.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

RTP blog

MAY 24, 2017

Every year, the retail industry generates hype about the next great technology that’s going to change the customer experience forever. And while many of these technologies eventually do enhance the shopping experience in a variety of ways, it’s rare that the practical reality equals the initial promise.

Retail 150

Retail eCommerce Technology Leisure 150

Omnisend

MAY 27, 2020

Personalized, relevant marketing is a top priority for over half of today’s digital marketers , with 89% of digital businesses investing in personalization tools to provide a unique customer experience. Do they need a second reminder about their abandoned carts or do three messages across multiple channels work best?

Demo 143

Demo Channel Marketing Omnichannel 143

Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Don Davis, Editor at Large, Internet Retailer. Your customers are on Amazon.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

ESW

SEPTEMBER 7, 2020

Most people wouldn’t consider a global pandemic the best time to launch a new sales channel, but that’s precisely what PepsiCo did with the launch of two CPGs DTC websites. The food and beverage multinational isn’t the only major consumer packaged goods brand that has started selling directly to consumers, either.

Food and Beverages 78

Food and Beverages Consumer Goods Consumer Channel 78

RTP blog

NOVEMBER 7, 2017

By Adam Blair, Executive Editor “Did you find everything you’re looking for?” One of the two suburban supermarkets I shop at has trained its cashiers to ask customers this question just as they are beginning to scan their items, and it’s often struck me as odd and sometimes irrelevant. Consumers don’t need personalization every moment.

Customer 150

Customer eCommerce Toys Supplies 150

RTP blog

APRIL 26, 2018

By Glenn Taylor, Senior Editor While the Retail TouchPoints team is gearing up for next week’s 2018 Retail Innovation Conference in New York City, I had the opportunity to attend two user conferences this week in Las Vegas — Magento Imagine and NetSuite SuiteWorld. Although RTP.

B2B 150

B2B B2C Magento eCommerce 150

Omnisend

DECEMBER 14, 2023

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs. Incorporating the right apps can revolutionize your online store.

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Sailthru

JUNE 1, 2023

Acquisition and retention teams are increasingly relying on interactive content to collect zero- and first-party data, defined as personal, preference and intent data provided directly by the consumer. Interactive experiences are most effective when used in the acquisition and engagement stages of the customer journey.

Travel 78

Travel Customer Retention Demo Recommendation 78

Ecommerce Platforms

MAY 18, 2021

Not only to add extra functionality to your site but also to help you manage other aspects of your business – customer service, marketing, lead generation, etc. For instance, you’ll need to find a way to: Streamline and enhance the customer experience. Answer customer questions. Movavi Video Editor.

Social Media 210

Social Media Live Chat SEO Management 210

Optimizely

SEPTEMBER 19, 2017

Fast Company presents: Innovating the customer experience. Verena Von Pfetten, Contributing Editor at Fast Company. Learn how this role can help create a seamless experience across channels for the consumer, with a true omnichannel marketing strategy. Tuesday, September 26. 10:15 – 10:55 AM.

Omnichannel 186

Omnichannel Events eCommerce Fashion 186

GetElastic

JUNE 2, 2023

Editor's Note: This post was originally published on December 16, 2021 and has been updated for relevancy on June 2, 2023. Retrofitted headless solutions allow for design, flexibility, and positive UI experiences on the consumer-facing front-end. Headless commerce is a major topic for merchandisers and leading brands.

Magento 147

Magento B2C B2B BigCommerce 147

Smile.io

AUGUST 8, 2023

Subscription-based companies have earned a spot in taking ecommerce companies further and truly becoming direct-to-consumer brands. million active subscribers and discovered that the average subscription customer held over 4 total subscriptions—a 14% increase since 2021. Your future customers will thank you.

Subscription 46

Subscription Food and Beverages Social Media Banking 46

SellBrite

APRIL 13, 2021

Val Geisler is a Customer Evangelist at Klaviyo , an email and SMS marketing platform. Her tweets are valuable for learning about what and what not to do when communicating to customers through those channels. Eli Weiss is the Director of Customer Experience and Retention at DTC brand OLIPOP.

eCommerce 156

eCommerce Shopify Merchant Services Social Media 156

RetailMinded

MARCH 22, 2021

This creates a connection between your online and offline store and is a much easier option for your customers. . Decide Which Shopping Channel To Use. Running your own eCommerce website comes with a lot of advantages, including: The ability to customize your store however you want to so that it matches your brand’s identity.

eCommerce 99

eCommerce Shipping Costs Retail Social Media 99

Smile.io

JULY 7, 2023

Luckily, when you inspire and nurture your community members, you can transform them from being customers into brand advocates.  Advocates  Advocates love your brand and become a valuable marketing channel, acting as a community megaphone to help bring others into your brand experience through referrals.

Customer Retention 86

Customer Retention Blog Customer Experience Jewelry 86

ESW

AUGUST 25, 2020

Giles Thomas , the Founder of AcquireConvert, says such attentive shopping assistance is hard to recreate online unless you own a very small store and can interact with consumers personally. That means the vast majority of transactions are completed without any kind of communication between the owner and customer.

eCommerce 78

eCommerce Live Chat Improvements Consumer 78

Ecommerce Platforms

MARCH 9, 2023

To ensure you can send the right messages to the correct people, Sendinblue offers a built-in CRM (Customer Relationship Management) solution. Here, you can track customer conversations across multiple channels, and implement strategies for better conversions. Further reading ?

Omnichannel 104

Omnichannel Multi-channel Technology Live Chat 104

GetElastic

DECEMBER 19, 2018

Like Emily Weiss, founder of Glossier, a direct-to-consumer beauty brand who raised over $20M this year and is currently opening retail stores and planning a global expansion. It will be a candid discussion with retail leaders from Ralph Lauren, Hammit and Bulletin on female consumers and mobile technology.

Events 134

Events Mobile Technology Definition 134

Retail TouchPoints

DECEMBER 21, 2023

The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023.

Sporting Goods 306

Sporting Goods Operations Apparel Consumer 306

Smile.io

OCTOBER 18, 2023

Subscription-based products have grown in recent years, truly becoming (DTC) direct to consumers. million active subscribers and discovered that the average subscription customer held over 4 total subscriptions—a 14% increase since 2021.   Recharge analyzed 15,000 ecommerce merchants with 8.5 Provide meaningful rewards.

Subscription 53

Subscription Social Media Merchant Services Reference 53

Omnisend

NOVEMBER 13, 2023

Maintaining open communication with customers is crucial. A WordPress contact form provides a direct channel for customer queries and feedback. It sends a clear message that your business values customer communication. This transparency is vital to building trust and confidence among your consumers.

Payment Services 88

Payment Services eCommerce WooCommerce Document 88

Omnisend

DECEMBER 28, 2020

Think about how this uncertainty impacted your experience with the brand. Customers want to be kept in the loop at every stage of the buying process. This far-too-common occurrence can have a devastating impact on the quality of your customer experience—so much so that it might be enough to convince them not to order from you again.

WooCommerce 145

WooCommerce Payment Services Shipping Information 145

Smile.io

APRIL 27, 2023

LEGO VIP rewards program is a top example of a simple approach to retaining customers With such a passionate fanbase and a deep history, LEGO realized they had a fantastic opportunity to harness that enthusiasm to create an even better customer experience for all customers. The LEGO VIP is their rewards program.

Toys 71

Toys Omnichannel Arts Customer 71

ROI Revolution

JUNE 7, 2018

Their goal from the beginning was to produce their own brand of high quality glasses, sold directly to consumers online, exclusively through their website. The answer is simple… customer experience. From the beginning, they invested heavily in customer service. You need to engage your consumer on a human level.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

Groove

DECEMBER 9, 2020

With Klaviyo, businesses can see customer profiles in a single view - which means sales and marketing teams have all the information they need to create truly personalized customer experiences and grow their brand. Klaviyo's advanced automation features help brands personalize the customer experience. Conclusion.

Marketing 370

Marketing Recommendation eCommerce Magento 370

Groove

SEPTEMBER 18, 2023

T he rapidly evolving world of AI in eCommerce means that artificial intelligence tools have become indispensable for businesses seeking to optimize their operations, enhance customer experiences, and drive growth. Adobe Photoshop - Full-Fledged Photo Editor ($20.99/mo Pixelcut.AI - Basic Photo Editor (Free) Pixelcut.AI

Merchant Services 195

Merchant Services eCommerce Jewelry Social Media 195

Ecommerce Platforms

DECEMBER 2, 2020

With a Wix ecommerce plan, you get the same intuitive drag and drop editor that you’d expect, plus extra features. When you build a Wix website, you don’t need tons of experience in things like coding and development. There are templates included and drag-and-drop functionality to simplify your site-building experience.

eCommerce 104

eCommerce Multi-channel Social Media SEO 104

Smile.io

FEBRUARY 22, 2023

The Do’s and Don’ts of Emotional Marketing Emotional marketing is the key to creating sustainable customer relationships. Discover the do’s and don’ts that will lead to increased consumer loyalty. Omnichannel marketing is all about delivering a unified customer experience across channels.

Social Media 66

Social Media Blog Omnichannel Marketing 66

Ecommerce Platforms

MAY 7, 2019

This makes Ecwid a fabulous solution for any entrepreneur looking to utilize numerous online sales channels. You should note: when you purchase the ‘Basic Shopify' plan (or higher), you'll get full access to your CSS and HTML editor, so you have the freedom to bring your entire vision to life (if you know a thing or two about coding!).

Shopify 147

Shopify Shipping Costs eCommerce Merchant Services 147

Groove

DECEMBER 18, 2019

Customize the look and feel of your site within Volusion’s store editor. Utilize its integrated marketing tools such as email, audience, mobile, social, advertising, data and interaction studios, journey builder and Google Analytics 360 to deliver next-level customer experiences. Shopify Alternatives for Small Businesses.

eCommerce Platforms 293

eCommerce Platforms Shopify eCommerce 3dcart 293

BigCommerce

MARCH 31, 2017

Editor's Note. Their team works with category-leading brands looking to launch B2B as well as Direct-to-Consumer including Cargill, Citizens of Humanity and Dollar Tree. Their team works with category-leading brands looking to launch B2B as well as Direct-to-Consumer including Cargill, Citizens of Humanity and Dollar Tree.

B2B 402

B2B eCommerce B2C Merchant Services 402

Onilab User Guides

DECEMBER 28, 2018

Nate is also the editor-in-chief at a business oriented blog Bizzmarkblog. Businesses have been using customer data to boost their marketing efforts for decades. The SalesForce research says that 62% of customers expect businesses to send personalized offers, based on their purchasing history. And, stats back me up on that.

eCommerce Marketing 40

eCommerce Marketing eCommerce Marketing Social Media 40

Ecommerce Platforms

SEPTEMBER 7, 2021

Choosing and customizing a theme is simple. The no-frills template editor might be limiting to some. No ecommerce platform could call itself an all-in-one solution without a robust CRM to handle customer management. Shift4Shop allows customers to create an account with your website when they check out. Product feeds.

3dcart 104

3dcart Payment Services Merchant Services Shipping Costs 104

Omnisend

FEBRUARY 1, 2023

Reading Time: 17 minutes Despite the increasing number of channels available to ecommerce businesses to reach their customers, email continues to be the most promising. These emails can be sent as one-time campaigns or automations based on consumer data (behavior, interaction, previous purchases, etc.)

eCommerce 147

eCommerce Marketing Social Media Shipping Costs 147