Retail TouchPoints

NOVEMBER 21, 2023

November and December holiday sales average around 19% of total retail sales, per the NRF , and this share can be even higher for some department stores and specialty retailers. In many ways, the same trends we see in consumers’ Q4 shopping behaviors mirror their TV viewership. Per Adobe Analytics , consumers spent $11.3

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Customer Gifts Specialty Retailers Department Stores 276

Retail TouchPoints

MAY 20, 2022

Founded in 1977 by Ken’s mother — fashion designer Josie Cruz Natori, who still serves as CEO — company executives started to notice a shift in consumer behavior in the mid- to late-2000s. Loyalty to those stores used to be 100% — a top customer would go to Neiman Marcus for everything and not go anywhere else.

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Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

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Department Stores Omnichannel Operations Fashion 271

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

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ChannelAdvisor

NOVEMBER 8, 2023

What do consumers want? Our 2023 Online Consumer Behavior Global Report covers the trends shaping global e-commerce today with survey findings (in partnership with Dynata) from over 6,000 consumers worldwide. Consumer electronics buyers are the most savvy shoppers, as an astounding 91% visit two or more sites before purchase.

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Consumer eCommerce Consumer Electronics Multichannel 52

Retail TouchPoints

JANUARY 26, 2022

D:R Consumers are now looking for a transformed shopping experience and ways to express themselves through the products they buy. What does this look like in terms of design, and how does this differ from the traditional department store? How are you catering to them?

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Technology Multi-channel Department Stores Definition 287

Sailthru

SEPTEMBER 11, 2018

When it comes to department stores and marketplace retailers, digital truly is the divide. It’s easy for department stores to get caught up in Shiny Object Syndrome, ignoring the fundamentals in favor of the bells and whistles like smart fitting rooms and augmented reality displays. Probably not.

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Retail TouchPoints

MAY 1, 2023

Investment Darlings: Sustainability, AI and Personalization While the industry is rife with new brands designed to challenge the marketplace and offer consumers more pointed solutions, investors are considering the ripple effects of external forces, like inflation, that will undoubtedly impact the long-term ROI of their investments.

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Retail TouchPoints

JUNE 9, 2023

In many instances, declines occur because consumer shopping patterns shift over time. For example, malls were the hottest thing in retail for decades — until ecommerce behemoths like Amazon began eroding malls’ implicit promise of being the everything store (or stores). For example, at category killers like T.J.

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Department Stores Consumer Accessories Apparel 275

Retail TouchPoints

JULY 20, 2022

While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of change. Finally, “innovative” capabilities would incorporate personalization or tailored results based on consumer context and past behaviors. The result? Now it’s really just shopping.

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Retail TouchPoints

MARCH 24, 2022

Department store chains in all countries continue to lose overall share, though most had a burst of sales in the summer when most countries relaxed COVID-19 restrictions,” Marcotte wrote. The hypermart channel has also stopped growing as retailers have responded to shopper needs for proximity and convenience.

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Retail TouchPoints

JULY 8, 2022

Third-party marketplaces have taken over the online ecosystem — consumers are drawn to the vast product selection, price transparency and convenient delivery options leading marketplaces to become the primary vehicle for many online shoppers. A whopping 92% of U.S. mDesign. “[The The attitude was], don’t sell there, it’ll kill your brand.

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Department Stores eCommerce Consumer Customer 275

Retail TouchPoints

FEBRUARY 7, 2023

Health and Wellness: An emerging space for many retailers, health and wellness is becoming an important new business line for big box retailers as well as C-stores. First announced at NRF 2020, COVID has supercharged the adoption of alternative channels for medical care and wellness.

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Retail TouchPoints

JULY 12, 2021

department store chain and British online retailer aim to “redefine the traditional retail/wholesale model.”. Now, Nordstrom will have the exclusive multi-channel retail rights for both brands in all of North America, including Canada, and own a minority stake globally.

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Multi-channel Multichannel Department Stores Fashion 263

Retail TouchPoints

APRIL 19, 2021

Retail TouchPoints (RTP) : Why are consumers flocking to livestream shopping? Matt Moorut: Livestream shopping allows consumers to discover new products in a channel that they are already using. For younger consumers, this is an extension of the way they behave online. consumers via this channel? .

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Multi-channel Live Chat Events Department Stores 227

Retail TouchPoints

MAY 1, 2023

Investment Darlings: Sustainability, AI and Personalization While the industry is rife with new brands designed to challenge the marketplace and offer consumers more pointed solutions, investors are considering the ripple effects of external forces, like inflation, that will undoubtedly impact the long-term ROI of their investments.

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Retail Beauty and Health Omnichannel Operations 240

Kissmetrics

NOVEMBER 26, 2020

Selling to high-end consumers requires a different approach. But that doesn’t mean popular digital channels are off-limits. A ten thousand dollar handbag is well out of reach of the majority of consumers. Digital channels will be essential for luxury brands going forward. Me neither. Or they can do both, like Supreme.

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Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels.

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Omnichannel Technology Channel Department Stores 263

Retail TouchPoints

JUNE 4, 2021

compared to 2019), but the department store chain seems to be gaining ground in other areas. million new customers, a 23% increase compared to first quarter 2019, with 47% coming through its digital channel. Macy’s Q1 2021 comparable sales were unimpressive (up 62.5% compared to 2020 and down 10.5% The retailer saw 4.6

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Department Stores Jewelry Travel eCommerce 286

RTP blog

AUGUST 30, 2019

After all, in beauty, we are talking about products that you as the consumer put on your face, quite literally. And it’s no wonder that consumers need assistance in this category. Moreover, consumers in fact expect personalization as part of their digital experiences.

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Retail TouchPoints

SEPTEMBER 22, 2020

All retail businesses felt the aftershocks of COVID-19 — whether in the form of stalled business, forced layoffs or seismic shifts in consumer behaviors. A clear leader in the direct-to-consumer (DTC) space, ThirdLove is no stranger to innovation. We’re offering that type of service she’d get in a department store, digitally.”.

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eCommerce Department Stores Social Media Channel 246

ESW

JUNE 27, 2023

Climate change, consumer demand and government initiatives are all shedding light on the troubling effects of fashion waste, and they are pushing for the circular economy to take its place. were secondhand, and 75% of consumers have shopped for or are open to shopping for secondhand clothing. What is the impact of these activities?

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Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions.

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Steve Dennis

MAY 14, 2020

While growing competition from the likes of Net-a-Porter, Farfetch, TheRealReal and many others, along with its own vendors’ dialing up of direct-to-consumer efforts, makes it difficult for Neiman’s to gain relative market share, luxury e-commerce remains largely Amazon proof. Department store woes have little to do with Neiman’s problems.

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Department Stores eCommerce Multi-channel Books 173

Retail TouchPoints

FEBRUARY 28, 2022

It found that 67% of consumers believe that the best shopping experiences of the future will incorporate both human and digital channels. However, that’s not the aspect of their brands that consumers are craving today. The problem is that retailers are not taxis, and what works for the goose doesn’t always work for the gander.

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Department Stores Jewelry Fulfillment Arts 263

Dynamic Action

DECEMBER 21, 2017

Women’s Wear Daily ran an article titled What Net Neutrality Means for E-commerce, Consumers, Retail , which looks at The Federal Communications Commission’s vote to repeal net neutrality and how the decision continues to make waves in the retail industry. ’ Read the full article here. . ’ Read the full article here.

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eCommerce Consumer Department Stores Retail 48

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. Chairman and CEO R. Brad Martin in an SEC filing.

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eCommerce Omnichannel Channel Department Stores 287

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Essentially, The Amazon Effect refers to the ways in which consumer expectations have changed as a result of shopping with the dominant online marketplace.

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eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

SEPTEMBER 4, 2020

According to McKinsey “What consumers value is truly shifting, and so is their channel choice. Consumer spending is ‘overpronating’ massively toward value , and there’s a material flight to online. I do think that] mall traffic and department-store visits will be challenged going forward.”.

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eCommerce Multi-channel Merchant Services Department Stores 195

Steve Dennis

JULY 6, 2021

More recently, ebullient stories portend the resurrection of the mall and suggest that department stores are back (narrator’s voice: “Let’s not confuse better with good ”). Physical stores were largely singular in purpose. Consumers traveled there to see stuff, pay for it, and take it home with them.

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eCommerce Retail Shipping Costs Multi-channel 148

Retail TouchPoints

MARCH 22, 2022

The model that Amazon first pioneered 22 years ago — an online shop of products from third-party sellers (as opposed to its own inventory) and advertising offerings to help those sellers connect with consumers — is becoming commonplace across the retail industry. Online channels also offer more nuanced customer feedback than ever before.

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Small Business Retail Retail Shopify eCommerce 296

Talkoot

APRIL 6, 2021

Talkoot is a PIM built to help direct to consumer brands create valuable, trusting relationships with their customers on every product page through more consistent, accurate and powerful product storytelling. Talkoot began as an agile PIM to help global apparel and footwear brands craft compelling, accurate product stories across channels.

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Retail TouchPoints

JANUARY 4, 2021

One department store rendered 40,000 products in 3D and increased its conversion rate on shoes and bags by almost 40% , showing the power of this emerging technology to drive sales and boost profits.

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Retail Merchant Services Online Retail Department Stores 315

Steve Dennis

FEBRUARY 1, 2021

Indeed, the customer is the channel and retailers with a more harmonized and remarkable retail experience generally outperform those that have failed to break down silos. The Bay has long suffered from the woes of unremarkable department stores. The lines are blurring. Digital drives brick and mortar and vice versa.

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Multi-channel eCommerce Books Department Stores 174

Dynamic Action

AUGUST 18, 2023

Summary Customers are no longer shopping via just one channel. Your customers no longer shop through just one channel. They might try on a dress in a store, but purchase it online. They might browse online, but run to the nearest department store to pick up a few things they saw to avoid shipping costs.

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Omnichannel Shipping Costs Channel Merchant Services 62

ROI Revolution

JULY 27, 2021

Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. Claim your copy so you can profit off of this channel’s meteoric rise. Nearly 63% of consumers do all of their shopping online ( BigCommerce ). increase over 2019.

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eCommerce Payments Payment Services Department Stores 78

Retail TouchPoints

OCTOBER 21, 2020

The report added: “Even as ecommerce grows, we see retailers with stores retaining a significant advantage over online-only retailers for browsing, advice and immediacy of availability.” stores across its portfolio, including DICK’S Sporting Goods outlets, Golf Galaxy and DICK’S Sporting Goods Warehouse Sale outlets.

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