Ecommerce Platforms

AUGUST 22, 2022

Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app. In this Richpanel review, we explore the features, interface, pricing, and customer support from Richpanel. .

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

GetElastic

JANUARY 7, 2020

The True Value Company is one of the world’s leading hardline wholesalers with a globally recognized brand providing its customers in over 60 countries an expansive product set with market-customized assortments at highly competitive prices, superior product availability, innovative marketing programs and a la carte value-added services.

Improvements 158

Improvements Social Media Hobbies Outdoor 158

Retail TouchPoints

DECEMBER 14, 2020

Retail TouchPoints (RTP), the top media group covering omnichannel retail, has unveiled a new and improved digital experience and expanded content initiative to better serve store designers and experiential retail executives.

Retail 266

Retail Omnichannel Webinar Arts 266

lateshipment

JANUARY 17, 2023

That’s just the partial reason behind the working of this article. The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. So, what do e-commerce businesses generally do to improve their business’ CLV?

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

365 Retail

JULY 2, 2023

In the competitive landscape of the taxi industry , independent UK taxi companies need to constantly seek ways to improve efficiency and cut costs to remain profitable. In this article, we will explore practical strategies that independent UK taxi companies can adopt to improve efficiency and cut costs.

Payment Services 52

Payment Services Improvements Travel Operations 52

Retail TouchPoints

AUGUST 20, 2020

Powered by an ecosystem of relevant, high-value content, these brands were able to keep business running — and keep customers engaged. Kristin Bentz believes having an ecosystem and culture that supports customers creates the requisite “brand stickiness” across all channels. Duncan Blair, Director of Marketing, Article.

Article 244

Article Channel Customer Experience Marketing 244

Retail TouchPoints

AUGUST 25, 2021

Brands also need to own this entire journey, otherwise they run the risk of losing control and any chance of retaining their customers along with it. If a customer experiences downtime on a website or an outdated mobile app with a broken UX, they’ll bounce to a competitor. Go Micro, or go Home.

Payment Services 263

Payment Services Retail Multi-channel Payments 263

Retail TouchPoints

OCTOBER 2, 2023

As you may know, third-party data refers to user information collected by external entities across multiple websites, while first-party data is data collected directly from users on a company’s own website or owned channels. Marketers can leverage their own first-party data to gain insights about their audience.

Marketing 326

Marketing Information Consumer Reference 326

lateshipment

FEBRUARY 12, 2024

experience in the post-purchase — shipping, delivery, and returns phases as well as decode the process they represent. Think of this article as putting down everything you’re doing to scroll through your social account and laugh at a video of the two cats talking to each other. Just make sure to not break their trust.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

RTP blog

AUGUST 2, 2019

By July, you’ve likely started campaign and channel planning, and even considered some newer technologies such as Alexa skills or AR/VR. Regardless of what you’re planning, what connects all of your holiday customer experiences is content. The challenge is unlocking its value by making it scale across channels.

Multi-channel 150

Multi-channel eCommerce Channel Presentation 150

Retail TouchPoints

MARCH 30, 2022

An eMarketer article recently stated, “To align with usage trends, checkout providers will double down on optimizing the mobile payments experience.” In the Gen Z purchase behavior article, Parkkinen mentions Gen Z’s method of brand research as being social-focused. Understanding Each Platform’s Role in Social Commerce.

Payment Services 313

Payment Services Social Media eCommerce Presentation 313

Kissmetrics

JANUARY 26, 2021

Improved inline replies. This means you can hit a message and reply to someone directly on your text channel. This aids conversation flows, and it’s of obvious benefit to businesses that want to respond to customer queries. You’ll find this feature in the voice channel. Here, you can further customize your settings.

Channel 316

Channel Games Download Social Media 316

Kissmetrics

OCTOBER 5, 2020

It allows you to track conversations and therefore provide better customer service. Tech also makes it easier to gather customer insights and improve the entire customer experience. Services such as Tidio combine customer service bots and live chat on one platform. Offer Immediate, 24/7 Communication.

Technology 363

Technology Social Media Information Live Chat 363

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

MARCH 11, 2021

We probably don’t need to mention that that’s a huge benefit to both you and your customer. If you want to dive more into the nitty gritty of personalized product recommendations, Mailchimp have a great article to explain it. Social Media Presence For many customers, it doesn’t get much more personal than their social media channels.

Improvements 82

Improvements Live Chat Social Media eCommerce 82

Kissmetrics

AUGUST 25, 2020

But year after year, global ad spend across every major PPC channel is growing even higher. They spend countless hours experimenting and learning everything there is to know so you don’t have to. Some excel at specific advertising types, while others specialize in creating excellent customer experiences across every platform.

PPC 279

PPC Multi-channel Social Media B2C 279

Fabric

DECEMBER 15, 2023

He discussed the evolution from the “Amazonification” of expectations, where everybody expected everything in 30 minutes, to now consumers having different sets of expectations for different channels, and how it’s up to retailers to figure out how to meet those needs.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

ecomdash

NOVEMBER 1, 2018

But beyond just asking questions like “What is IoT,” or “How does IoT work,” it’s time to start diving deeper with “how can IoT improve your ecommerce store?”. From enhancing the customer experience to automating logistics, the IoT has a broad range of applications. Voice Command Keywords. Conclusion.

Improvements 68

Improvements eCommerce Social Media Technology 68

Fabric

FEBRUARY 22, 2024

When confronted with a myriad of orders flooding your store, it becomes increasingly more difficult to manage inventory, order, and fulfillment processes across multiple sales channels and fulfillment locations. However, without a proficient combination of retail and technology expertise, costs can run amok while delays pile up.

Fulfillment 100

Fulfillment Shipping Costs Order Fulfillment eCommerce 100

Algopix

OCTOBER 15, 2023

In this article we will cover Amazon’s perspective and reasons for considering a strategic pivot from Fulfillment by Amazon (FBA) to Seller Fulfilled Prime (SFP). Not only has this increased competition, but also improved the overall shopping experience for customers. Sounds very extreme right?

Shipping Costs 122

Shipping Costs Fulfillment Order Fulfillment Shipping 122

Kissmetrics

OCTOBER 19, 2021

Whether your website is fresh up or you’ve been running your website for some time, the techniques featured in this article are open to everyone. You’ve got customers coming into your store every day. Make sure they know about your website and social media presence by advertising your digital channels around the store.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

lateshipment

FEBRUARY 3, 2023

Increased NPS (Net Promoter Score): Satisfied and loyal customers are more likely to refer others to the e-commerce business, resulting in more new customers. But before that, here comes a harsh truth — customer loyalty efforts in the post-purchase aren’t as easy as it is in the pre-purchase phase.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

lateshipment

NOVEMBER 11, 2021

In this article, we’ll be putting our focus on BFCM, the biggest time of the year for e-commerce retail, where they look forward to maximizing their Holiday season sales. If you’re running an e-commerce business, stay tuned to learn how you can provide exceptional customer support. Provide omnichannel customer support service.

eCommerce 130

eCommerce Customer Shipping Costs Social Media 130

Optimizely

SEPTEMBER 11, 2018

Have you ever actually asked your customers what they think of your B2C brand? While it’s vital to collect and analyze customer data across channels and devices, it isn’t enough to track email opens, social media likes, and website visits alone. These surveys can also help you: Make sure that customer details are up-to-date.

Customer 250

Customer B2C Social Media Improvements 250

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. Read our article on The State of APIs to see what a difference that makes.).

Technology 146

Technology Customer Experience Games Recommendation 146

Kissmetrics

DECEMBER 10, 2020

Maybe you’re trying to improve a negative reputation? Obviously, the bigger and more varied your sales channels, the more work you’ll have managing how you look online. What types of distribution channels do you sell through or publish content on? This also improves your new and returning customer experience.

Management 363

Management Social Media eCommerce SEO 363

GetElastic

SEPTEMBER 26, 2019

She oversaw and led the strategy for Intuit.com, including a complete overhaul from the infrastructure all the way through to the customer experience. Cynthia DiTullio , Director, Global B2B, Converse DiTullio is a seasoned practitioner and accomplished B2B leader with extensive global business operations experience.

B2B 163

B2B eCommerce Multi-channel White Paper 163

Fabric

MARCH 14, 2023

Businesses are often told to: Embrace digital transformation Expand into omnichannel retail And utilize technology to improve personalization By and large, these strategies can help to boost customer lifetime value and build brand loyalty with today’s increasingly discerning consumers. Fortunately, that’s where dropshipping can help.

Apparel 130

Apparel Fashion Shipping Costs eCommerce 130

Kibo

MAY 4, 2021

Forrester created the POST (People, Objectives, Strategy, and Technology) methodology in 2008 to better help organizations collaborate better on enterprise-level projects that involve multiple stakeholders or channels. As a brand, you need to make sure the experience your shoppers are seeing is matching the brand you are trying to present.

Channel 62

Channel Social Media Technology Article 62

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Higher customer satisfaction rates. Improved customer retention.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Retail TouchPoints

JULY 13, 2020

To ensure cost-efficiency, warehouse managers need to continuously assess the state of their warehouse, seeking areas for improvement and optimization. In this article, we’ll look at five inventory management techniques that provide immediate ROI for the entire supply chain (and identify one to stop doing immediately).

Management 153

Management Clothing Omnichannel Technology 153

BigCommerce

JUNE 21, 2018

And others still are updating their online storefront channels and launching multi-channel initiatives to increase market share. Below we’ve highlighted 13 automotive brands that are focused on creating exceptional customer experiences by designing ecommerce sites that drive sales, revenue, and market share. Get it now.

Automotive 367

Automotive eCommerce Accessories BigCommerce 367

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Optimizely

APRIL 18, 2019

Your most loyal and valuable customers shop across multiple channels, both online and offline. Consumers who buy products both online and in-store have a 30% higher lifetime value than those who shop using only one channel. In fact, customers don’t see “channels” in the same way as marketers do.

Marketing 299

Marketing POS Channel Clothing 299

ROI Revolution

MAY 9, 2022

In this article, dive into the data for insights into personalized marketing in ecommerce. On top of that, 64% see an improved customer experience, 43% see increased lead generation and customer acquisition, and 42% see improved brand perception. of doers, 53.5% of managers, and 44.9% Email Personalization.

Food and Beverages 78

Food and Beverages eCommerce Customer Social Media 78