Retail TouchPoints

MAY 17, 2022

As the 2021 holiday season shifted into full swing, Coach developed methods of interacting with customers across geographic locations, but also made sure to connect these experiences with physical locations. They could play Snow City on-site during the activation or access the game at any time on mobile.

Games 275

Games Outdoor Definition Events 275

Sailthru

JUNE 26, 2018

To thrive in the age of Amazon, sporting goods and outdoor brands brands must recognize that they have an edge. outdoor and sporting goods market is a big one, worth $120 billion. Sporting and outdoor brands can stay ahead. Contextualize Your Customers Like RevZilla. Master Mobile Like REI. So, 80 times a day.

Outdoor 68

Outdoor Sporting Goods Shipping Costs Seminar 68

Retail TouchPoints

FEBRUARY 21, 2023

Dick’s Sporting Goods , one of the largest sporting goods retailers, recently unveiled its House of Sports store with a running track, rock wall, batting cages and outdoor turf field. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease.

Sporting Goods 250

Sporting Goods Payment Services Retail Supplies 250

BigCommerce

NOVEMBER 28, 2017

Automotive retailers saw the highest average order value ($235.10) , followed by retailers within the Sports & Outdoors ($143.50) and Home & Garden ($103.60) categories. mobile and iOS v. Mobile Orders Surpass 50%. Mobile orders have surpassed desktop orders on all Cyber Week days except for Cyber Monday.

BigCommerce 415

BigCommerce Merchant Services Food and Beverages Small Business Retail 415

Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Considering the headlines surrounding the “Great Resignation,” it should come as no surprise that employee turnover is impacting customer experiences and overall loyalty efforts.

Customer Loyalty 216

Customer Loyalty Customer Retail Shipping Costs 216

Retail TouchPoints

NOVEMBER 2, 2022

While the new process is engaging and easy for customers, it also was designed with technician comfort and safety in mind. Working outdoors while exposed to the elements can prove challenging for associates and technicians, which is why Discount Tire closely considered these issues when designing the Pit Pass concept.

Automotive 260

Automotive Customer Mobile Recommendation 260

Retail TouchPoints

DECEMBER 8, 2020

Advanced capabilities like buy online pick up in-store (BOPIS), ecommerce, apps that help navigate stores and outdoor pop-up shops that used to get pushed back for budgetary reasons suddenly became imperatives for stores to stay afloat. Renewed Emphasis on Convenience Opens the Door for More Customers. Making the Best of a Black Swan.

Retail 290

Retail Outdoor Information Customer Loyalty 290

Retail TouchPoints

JANUARY 4, 2021

Unlike traditional shopping experiences that focus on the transaction, our new store is designed to provide an unparalleled experience that’s all about finding the perfect running shoe and engaging with the space in a meaningful, personalized way.”. Shopper Mobile Devices Can Unlock Rich Product Data.

Outdoor 264

Outdoor Technology Apparel Customer Experience 264

Retail TouchPoints

JULY 11, 2023

Football fans expect an exciting competition and amazing experiences if they visit the stadium, just as retail customers expect personalized experiences and quality products. For example, many NFL teams are experimenting with changing the nature of the payments experience. AI: Retail’s New Star Player?

Payments 195

Payments Payment Services Retail Social Media 195

Retail TouchPoints

AUGUST 9, 2023

By embracing innovative solutions like autonomous vehicle (AV) technology, repurposing existing spaces and utilizing Building Information Modeling (BIM), cities can foster engaging shopping experiences while addressing mobility and parking challenges.

Retail 238

Retail Arts Events Technology 238

Retail TouchPoints

JANUARY 13, 2021

Their treasure hunting format is tactile, spontaneous and even a little messy — an experience they couldn’t successfully reproduce online. But it’s not about reproducing but rather re-creating the treasure hunt to work online and on mobile. Embrace the Power of Browsing. You’re building loyalty through engagement.

Customer 208

Customer Social Media Mobile eCommerce 208

Retail TouchPoints

SEPTEMBER 27, 2021

Media outlet BBC has seen that it loses an additional 10% of users for every additional second it takes for its site to load Outdoor retail brand Rossignol.com i mproved its load time by 1.9 Armed with these three metrics, executives get a comprehensive understanding of how customers experience the site and can better pinpoint the issues.

Improvements 238

Improvements Outdoor eCommerce Customer Experience 238

GetElastic

SEPTEMBER 21, 2017

Both Apple (ARKit) and Google (ARCore) are making AR central to their mobile experiences. That means companies creating new digital customer experiences can start thinking about how to harness AR for ecommerce purposes. In the near term, AR is set to dominate customer experience. Never forget a face.

eCommerce 154

eCommerce eCommerce Platforms Presentation Customer Experience 154

MakeWebBetter

JULY 30, 2020

Cities are under lockdown, social distancing is followed, many businesses are shut, outdoor gatherings are prohibited. The first rule of the eCommerce business is to adapt to the current happenings of the industry. The world has already declared COVID as a global pandemic.

eCommerce 165

eCommerce Outdoor Shipping Costs Drop Ship 165

GetElastic

SEPTEMBER 21, 2017

Both Apple (ARKit) and Google (ARCore) are making AR central to their mobile experiences. That means companies creating new digital customer experiences can start thinking about how to harness AR for ecommerce purposes. In the near term, AR is set to dominate customer experience. Never forget a face.

eCommerce 154

eCommerce eCommerce Platforms Presentation Customer Experience 154

365 Retail

OCTOBER 12, 2023

But particularly for high-ticket retailers (furniture, designer clothing, outdoors), who have higher-income clientele, the question must be asked: are they thinking innovatively enough about their frontline workforce to counteract negative sales trends? Imagine an employee at an outdoor store, Tina.

Retail 116

Retail eCommerce X-cart Outdoor 116

RTP blog

NOVEMBER 26, 2018

Enhancing The Customer Experience The ability to access the information they want while in your store can be the difference between making a sale and gaining a repeat customer, or losing a customer altogether. Weak cell signal within your store means an unpleasant in-store experience and unhappy customers.

Electronics 150

Electronics Outdoor Reference Download 150

GetElastic

JANUARY 16, 2018

Elastic Path has always been focused on experience-driven commerce. The products we engineer allow companies to embed commerce in any conceivable current or future customer experience. We focused on two critical capabilities for retailers: business agility and customer intimacy.

Payments 146

Payments Payment Services Customer Experience Outdoor 146

Mi9

OCTOBER 17, 2023

Alterra, known for its commitment to providing exceptional outdoor experiences, sought to enhance its retail operations across multiple facets as well as to centralize systems across all their resorts. This partnership is a testament to our commitment to helping retailers optimize their operations and elevate customer experiences.

Merchant Services 40

Merchant Services Retail POS Point of Sale 40

lateshipment

OCTOBER 20, 2021

None of this would be possible without the mobility that tech innovations like yours provide. For example, with Shopify, all these apps come in and enable businesses like ours with shipping management, customer experience, returns, etc. Not just that, your product also enables us to build our customers’ confidence in us.

eCommerce 130

eCommerce Payment Services Mobile Operations 130

GetElastic

JULY 22, 2022

Another worthy pharmacy omnichannel example is the digital offering Walgreens built for their customers. To deliver a more convenient pharmacy experience, they launched a mobile app enabling customers to refill their prescriptions by scanning a barcode on their medication with a smartphone. They have a customer for life.

Omnichannel 148

Omnichannel Outdoor Multi-channel Toys 148

GetElastic

MAY 3, 2023

Bundles enhance your customers’ experience, expands your market, and above all, increases your average order value (AOV). Wendy’s , for example, has a “2 for $6” bundle in which customers can choose 2 items for $6. On Wendy’s mobile app, customers can make their 2 for $6 selections.

Gifts 78

Gifts Subscription Books Outdoor 78

Retail TouchPoints

DECEMBER 29, 2021

As for the colors, neutral, earthy tones will take center stage, as these are hues that evoke nature and bring the outdoors in to create calmer environments. We will also see statement colors in selected pieces throughout the homes to create balance as people experiment with bold choices that reflect their personal style.

Hobbies 277

Hobbies Outdoor Technology Arts 277

Retail TouchPoints

JULY 27, 2021

In fact, analysis of Google mobility data by CoStar Advisory Services revealed that the number of visits to retail and recreation sites has nearly fully recovered to pre-pandemic levels as of early July 2021. More than 163 million people in the U.S. That means more consumers are venturing out into the world — and going back into stores.

Events 279

Events Food and Beverages Beauty and Health Small Business Retail 279

Retail TouchPoints

FEBRUARY 22, 2021

Kerrits also is beginning to roll out SMS marketing to improve the customer experience with automated updates on order and shipping status and to promote its burgeoning livestreaming efforts. We think because it’s an outdoor sport that you do six feet apart from people, [that it has] kind of built-in social distancing.”.

Events 248

Events Shipping Costs Outdoor Shopify 248

Retail TouchPoints

JUNE 24, 2020

The stores are just so happy to be open, and focused on ensuring they meet regulations relating to social distancing, that most are completely ignoring their queue experience (QX). They are seeing it as something functional as opposed to experiential, missing opportunity and causing negative customer experiences.

Payment Services 297

Payment Services Information Management Customer 297

Optimizely

AUGUST 23, 2018

While you should still be selling on Amazon, you can compete in your own way by offering a better customer experience across multiple channels. Another company in the outdoor space generated $19,000 in sales from 165 transactions with a total campaign spend of $67 through Google Shopping. That’s where Google Shopping comes in.

Omnichannel 199

Omnichannel Merchant Services Shipping Costs Customer Loyalty 199

BigCommerce

MARCH 28, 2017

What I wasn’t expecting was the immediate lift we had in mobile conversion – we’ve seen a 68% increase since migrating over to BigCommerce in January. With BigCommerce, we were able to develop a site that’s current, easy-to-navigate, and allows the customer to experience our brand in a way previously not possible.

Beauty and Health 416

Beauty and Health BigCommerce SEO Merchant Services 416

Retail TouchPoints

SEPTEMBER 16, 2021

spent an average of 50 minutes on mobile devices, according to eMarketer; jump to 2021 , and that number has more than quadrupled, to 3 hours 46 minutes. Are we trying to sell barbecue ingredients or are we trying to establish ourselves as an outdoor entertainment expert that’s a trusted resource for our customers?

Consumer 306

Consumer Social Media Retail Multi-channel 306

GetElastic

NOVEMBER 29, 2022

Another worthy pharmacy omnichannel example is the digital offering Walgreens built for their customers. To deliver a more convenient pharmacy experience, they launched a mobile app enabling customers to refill their prescriptions by scanning a barcode on their medication with a smartphone. They have a customer for life.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Retail TouchPoints

MAY 8, 2023

Generative AI can help with content creation that can be augmented with real-time personalization information, so that the retailer can help explain the product in a way that better fits what the customer is looking for. For example, say the customer’s use case is “I want to go camping.”

Channel 245

Channel Merchant Services Payment Services Recommendation 245

Retail TouchPoints

MAY 12, 2021

More than 800 customers completed the survey, which was designed to gauge confidence and overall satisfaction in the grocery shopping experience thus far during the pandemic — 97% of those surveyed had visited one of T&C’s stores within the previous month. What We Learned. Looking Ahead.

Social Media 233

Social Media Improvements Information Outdoor 233

BigCommerce

MAY 4, 2018

UX Case Study: Modern Ecommerce Design with Exxel Outdoors. Selling sports and outdoors goods online isn’t easy – especially with a small team competing against the likes of the goliaths in the vertical. Mobile conversion rate is up 272% and mobile revenue is up 193% since this time last year!”.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

BigCommerce

JULY 25, 2017

Photos are worth millions of dollars: Don’t skip the most important part of your customer experience, showing them exactly how to style and put together an entire look. Shopping apps are still relevant: Atlanta Light Bulbs worked with a BigCommerce partner, AppMixture , to build out a mobile app for their B2B buyers.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Sailthru

SEPTEMBER 17, 2019

At 128,000 square feet between the warehouse and outdoor garden area, the average Home Depot store is even larger than two football fields. If mobile connects on- and offline shopping, it makes sense that The Home Depot has a top-notch app. “The size of a football field” is a common descriptor, an easy way to quantify a massive space.

Workshop 60

Workshop Outdoor Retail Article 60

Retail TouchPoints

DECEMBER 29, 2021

As for the colors, neutral, earthy tones will take center stage, as these are hues that evoke nature and bring the outdoors in to create calmer environments. We will also see statement colors in selected pieces throughout the homes to create balance as people experiment with bold choices that reflect their personal style.

Hobbies 195

Hobbies Outdoor Technology Arts 195

Kissmetrics

AUGUST 13, 2020

Cubicle Ninjas uses a strategic combination of design and technology to develop innovative, inspiring, and one-of-a-kind branding design paired with the mobile apps and websites brands need to stand out in our online world. And they also believe your business deserves better, as well. However, they don’t just produce great videos.

Marketing 361

Marketing Social Media SEO Workshop 361