Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. And we’re finding that customers want to stay longer because we’re creating a far more well-rounded experience for our customers.” We engage, we listen, we execute.

Food and Beverages 300

Food and Beverages Operations Consumer Omnichannel 300

Retail TouchPoints

JUNE 23, 2023

Never has the role of a retail store infrastructure in delivering the customer experiences of tomorrow been so important. Many retailers are considering edge technology as the best approach to modernize their store infrastructure. Edge systems process data in real time. I’ll help you decide.

Payment Services 258

Payment Services POS Operations Technology 258

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Another study by MIT’s Real Estate Innovation Lab reached a similar conclusion.

Shipping Costs 260

Shipping Costs eCommerce Customer Shipping 260

Retail TouchPoints

JUNE 25, 2021

Retailers have innovated at unparalleled speeds over the past year to meet customers’ needs. The pandemic has forced retailers to shift their focus away from maximizing foot traffic within brick-and-mortars to developing and implementing immersive digital experiences both in-store and digitally. Redefining the Customer Experience.

Customer 131

Customer Retail Customer Experience Technology 131

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Customer Experience 146

Customer Experience Customer Technology Games 146

Retail TouchPoints

JANUARY 26, 2023

Smaller facilities can fit into spaces closer to city centers, shortening delivery times for local customers. Along with faster delivery and reduced real estate costs, going small carries other benefits. With a flexible approach to fulfillment, the customer visit becomes more of an experience and less of a transaction.

Retail 304

Retail Sporting Goods Fulfillment Customer Experience 304

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Both CLV and CLTV are common acronyms for Customer Lifetime Value and are interchangeably used.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Retail TouchPoints

AUGUST 10, 2022

The layoffs will not impact members of Warby Parker’s Lab team or customer-facing retail or customer experience teams. “As As we have discussed over the past few weeks, the global economy continues to face significant volatility and uncertainty,” said the letter.

Consumer 241

Consumer Apparel Omnichannel Operations 241

Retail TouchPoints

AUGUST 9, 2023

By embracing innovative solutions like autonomous vehicle (AV) technology, repurposing existing spaces and utilizing Building Information Modeling (BIM), cities can foster engaging shopping experiences while addressing mobility and parking challenges. in real estate transactions, particularly in the South Florida market.

Retail 223

Retail Arts Events Technology 223

Retail TouchPoints

MAY 8, 2024

Today, it is hard to imagine any sector where AI has yet to be deployed in some capacity, including, increasingly, retail, which has turned to AI for everything from streamlining the supply chain to personalizing shopping experiences. Thus far, allegations of price fixing via the use of AI have largely focused on the real estate industry.

Payment Services 235

Payment Services Retail Outdoor Technology 235

Retail TouchPoints

FEBRUARY 16, 2023

CoStar Group, a commercial real estate firm, estimates there were a record-breaking 12,200 brick-and-mortar store closures in 2020 as a result of the pandemic. The retail industry had to reimagine ways to reach customers that sparked a digital transformation. Retail and hospitality industries were hit particularly hard.

Payment Services 224

Payment Services Banking Customer Experience Technology 224

Retail TouchPoints

JUNE 14, 2022

And just as the metaverse will change the way that we shop, communicate and socialize, it will also change how customer service is delivered. Like the physical world, goods and services sold and consumed in the metaverse are not immune to issues that require customer service to solve. was not able to support a great experience.

Merchant Services 231

Merchant Services Customer Retail Presentation 231

Retail TouchPoints

APRIL 14, 2023

Walmart’s digital sales have risen steadily since then, including 12% annual growth in fiscal 2022, and it has recently expanded its online offerings to include an ecommerce site and customer experience aimed at SMBs as well as an overall revamp of its digital storefront with an emphasis on discovery. 28, 2023, fell 14% to $514.3

Omnichannel 223

Omnichannel Customer Loyalty Operations Definition 223

Retail TouchPoints

DECEMBER 5, 2023

The cloud-native CMS integrates content management and remote device management, so the retailer can control and secure its Samsung display network in real time. Historically, these screens were considered precious real estate reserved for the retailer’s own marketing efforts. This is another way for us to reach those customers.”

Channel 230

Channel Management POS Demo 230

Retail TouchPoints

APRIL 20, 2022

“Our number of stores will dramatically increase over the next few years as we roll out these brands nationwide,” said Jon-Luca Del Fante, VP of Store Design and Construction for Cookies Real Estate in an interview with Retail TouchPoints. Greenthumb’s are putting immersive, tech-driven experiences into action.

Retail 353

Retail Social Media Technology Events 353

Groove

JANUARY 8, 2021

With online returns expected to hit record highs, many eCommerce retailers must adjust their business operations and return policies to ensure a positive customer experience. Also, when customers do make a return, brands shouldn't hesitate to cross-sell related items, up-sell, offer other promotions or provide immediate refunds.

eCommerce 363

eCommerce Fulfillment Subscription Consumer 363

Retail TouchPoints

DECEMBER 21, 2021

Today, customers may order online, come to your store to pick up their orders and never step foot inside your store. Consumers increasingly demand auxiliary services and an optimal experience if they do decide to come inside, and a 25-year-old customer’s expectations are different from those of a 65-year-old.

Customer Experience 292

Customer Experience Customer Retention Technology Customer 292

365 Retail

APRIL 30, 2024

recently unveiled its innovative retail concept designed to provide an elevated shopping experience and exceptional customer service. This groundbreaking retail format, developed from detailed customer insights, includes a range of new features aimed at redefining the sneaker buying process. Foot Locker, Inc.

Accessories 67

Accessories Technology Fulfillment Improvements 67

Kissmetrics

NOVEMBER 30, 2020

When your human team has trouble managing your customer service needs with sticky notes and cluttered inboxes, you need a new solution. Customer service software lets you keep all of your tasks in the right baskets without losing track of anything. It also boosts your customer satisfaction and lightens your agents’ load.

Live Chat 239

Live Chat Customer B2B Social Media 239

Retail TouchPoints

JULY 27, 2021

With this two-part series, we’ll investigate some of the trends that accelerated during the pandemic, and how developers are adapting investments and strategies to align with new customer needs. Technology-based and digitally native brands have an ecosystem around them. Photo credit: EastBanc.

Events 279

Events Food and Beverages Beauty and Health Small Business Retail 279

Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. Retail has set the standard for media networks, with brands like Ulta and Target making concerted efforts to boost their ad sales technology.

Retail 249

Retail Multi-channel Omnichannel Technology 249

Retail TouchPoints

AUGUST 24, 2022

“Experiential retail,” in contrast, is typically used to describe how brands and retailers are using technology, visual storytelling and other methods to drive customer engagement and interaction with products. These are “captive” audiences that are eager to discover and interact with brands as they’re enjoying the festival experience.

Arts 267

Arts Retail Customer Experience Travel 267

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Technology 146

Technology Customer Experience Games Recommendation 146

lateshipment

SEPTEMBER 8, 2023

In the case of physical stores, the customer collecting their purchase and leaving the store marks the end of a sales cycle. This soon created a norm where customers rushed to stores to get things at the lowest rates before they went out of stock — leading to the coining of the term. Prevention is better than cure.

eCommerce 130

eCommerce Merchant Services Shipping Costs Shipping 130

Retail TouchPoints

JUNE 24, 2021

This shift has naturally led to conversations among retailers, real estate developers and property landlords about where brick-and-mortar retail fits this “next normal” of consumer purchasing habits. These interactive brand experiences from the home can also be used as a draw to get customers into stores.

Retail 150

Retail Social Media Leisure Multichannel 150

Retail TouchPoints

DECEMBER 14, 2020

Retailers that can accomplish this will have greater insights into customer behavior overall, as well as being able to divine the purpose of individual shopping trips. “If You can create that blended experience, and I think this is where the advantage of having that real estate footprint is going to come into play.”.

Omnichannel 299

Omnichannel Webinar Merchant Services Supplies 299

UpSellIt

MARCH 13, 2024

Seasonal marketing isn’t just about promoting products or services during specific times of the year, it’s about resonating with your customers as their needs, desires, and behaviors evolve with each season. Integrating seasonal spring themes creates a visually engaging experience that resonates with visitors.

Marketing 128

Marketing Gifts Recommendation Clothing 128

Retail TouchPoints

JULY 20, 2022

There has always been a gap between consumer demands and retailer execution of seamless shopping experiences,” Wu said in an interview with Retail TouchPoints. Technology moves at lightning speed and customers get more and more sophisticated and demanding. We used to talk about multichannel, then it was omnichannel.

Omnichannel 246

Omnichannel Retail Mobile Social Media 246

lateshipment

JUNE 24, 2021

Post-purchase Interactions and Customer Delight. Some customers may get satisfied with the delivery experience, when it is in the control of the shipping carrier. Hence, the need for you to take a step further and interact with your customers in the post-purchase phase. Branded Order Tracking Pages.

Customer 130

Customer Shipping Costs Social Media Shipping 130

365 Retail

MAY 30, 2022

The rise of the metaverse seems somewhat similar to the dot-com boom: those who offer exceptional virtual experiences the earliest are likely to become first choice for consumers, and enjoy enduring success while competitors peter out. Shopping experiences no longer need to be the same for everyone, either. Meeting expectations.

eCommerce 123

eCommerce Retail Customer Experience Technology 123

365 Retail

JULY 25, 2022

Bulgaria’s leading electrical retailer, TECHNOPOLIS , has rolled out an ESL (Electronic Shelf Label) solution from Pricer , the world’s most reliable provider of ESLs, to its store estate following a successful pilot implementation.

Customer Experience 97

Customer Experience Operations Electronics Information 97

Retail TouchPoints

DECEMBER 29, 2021

Thanks to the latest technological developments, the warehouse-first marketing approach has been losing steam, and online purchases are taking the lead. Virtual reality functions and applications are emerging as innovative solutions to fulfill customers’ demands, playing a crucial role when facing the industry’s most pressing challenges.

Hobbies 269

Hobbies Outdoor Technology Arts 269

Retail TouchPoints

MARCH 23, 2022

However, with technological and general human advancements and the amount of time spent indoors rising, interior design and the way we interact with our space are evolving at a rapid rate. How to Leverage the Influx of Technological Advancements. Farris Wu is Founder and CEO at DecorMatters.

Arts 260

Arts Technology Consumer Subscription 260

Retail TouchPoints

JANUARY 24, 2022

Retailers Must Help Associates Have a Better, More Balanced Experience. For in-store associates in particular, the hiring challenges of 2021 are going to remain potent in 2022: 74% of retail executives expect talent shortages for customer-facing positions to continue this year. We’re not looking to surveil anybody,” said Sides.

Retail 246

Retail X-cart Omnichannel Supplies 246

Retail TouchPoints

OCTOBER 6, 2021

This tactic is traditionally a means of merchandising brick-and-mortar stores with everything from standard, pre-built fixtures (think shelving, racks and displays) to custom millwork and design pieces that help bring brands to life within a physical space. How can you make your store stand out from the crowd and bring in more customers?

Events 241

Events Retail Technology Consumer 241

Retail TouchPoints

FEBRUARY 25, 2021

Retailers can also take advantage of these spaces for temporary pop-up experiences , offering high engagement with products and brands while harmonizing with today’s technology to enhance that engagement in a safe yet personalized way. Store design must talk to real estate, merchandising must talk to marketing and so on.

Demo 214

Demo Consumer Customer Experience Retail 214

Retail TouchPoints

MARCH 10, 2021

“It’s the perfect next step in furthering Best Buy Health’s mission to enrich and save lives through technology and meaningful connections.”. The combination of retail and health and wellness, or “medtail,” has recently hit the mainstream as an opportunity on the minds of private equity, commercial real estate and retail healthcare players.

Technology 198

Technology Information Retail Customer Experience 198