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Why HOKA Raced to Midtown for its First Global Flagship

Retail TouchPoints

Initially a cult classic among runners and exercise fiends, HOKA is now undeniably a mainstream phenomenon. Research shows most people wear the incorrect size of footwear, and this service will allow customers to find out what size they are and receive personalized product recommendations based on their input,” Lord said.

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The Data Dilemma with Retail Pricing and How to Untangle it

Retail TouchPoints

If you’re in doubt, read along as I share the top five questions I receive from retailers on data and pricing and how I recommend each question is approached. Just like making a move to be healthier or start exercising, with data, starting small can make a huge difference. I recommend you talk to a ‘trainer’ before you begin.

Retail 216
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Forget Support — Optimize for Full Funnel Customer Success

FastSpring

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

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Make Customer Service Your Most Valuable Asset This Holiday Season

BigCommerce

On the one hand, it’s an once-in-a-year opportunity to run promotions , launch new campaigns to acquire new customers , and ramp up for a long running revenue train to start the new year. This makes online businesses prone to customers’ negative feedback and god forbid, negative reviews. Don’t miss a post.

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Retailer Performance: Effectively Managing Content and Reviews at Scale with Brand Analytics

ChannelAdvisor

You just can’t exercise the same control over presentation and messaging, and your products have to share the spotlight. And even with a small distribution network, it’s a massive amount of work to check that your product content — images, titles, descriptions and more — is compliant with your guidelines and recommendations.

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The Benefits and Importance of Customer Satisfaction

Kissmetrics

Aside from hearing it as the chorus in a rock n’ roll classic , it’s a phrase you never want to come from your customers. No customer satisfaction = no retention. No retention = shrinking customer base. It will first and foremost be about the experience – and customer satisfaction – you provide. “It

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Camp Puts Curation at the Center of Revenue Creation with Gift Finder Tool

Retail TouchPoints

The more data the engine gets, the more tailored the recommendations are. Seyfried used decision trees to craft different scoring methods to ensure that each question asked resulted in viable results and recommendations. “In Our team always has that in mind when they’re talking with vendors, but it doesn’t always get to the customer.

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