Retail TouchPoints

JANUARY 24, 2022

Without customers, retail businesses grind to a halt. This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips. Ecommerce employees serve as the bridge between corporations and customers.

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Customer eCommerce Operations Presentation 312

Retail TouchPoints

FEBRUARY 20, 2024

The service enables consumers to choose which data they share with the merchant, such as purchase histories that would enable more personalized product recommendations based on interests as well as sizes, style and color preferences for clothing. The service is now available in the U.S.,

Merchant Services 240

Merchant Services Payment Services Consumer Clothing 240

Retail TouchPoints

FEBRUARY 28, 2024

The Fast Simon solution is designed to enhance online retailers’ merchandising with smart collections and visual merchandising. The level of optimization Fast Simon provides helps our brands provide better online shopping experiences to consumers,” said Alex Baillargeon, SVP of Digital at Authentic in a statement.

Recommendation 213

Recommendation Online Retail Technology Improvements 213

Groove

FEBRUARY 27, 2019

Although many online retailers consider factors like checkout page design, some overlook customer accounts and guest checkout during the purchase process. Deciding whether to include customer accounts and guest checkout on your online store is a big decision, so let's start with the basics. Reduced Abandoned Carts.

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Customer BigCommerce Information Customer Loyalty 253

Retail TouchPoints

NOVEMBER 15, 2023

For example, with augmented reality glasses, retailers will personalize recommendations, similar to how we experience targeted online advertisements; shoppers will be able to pay for goods simply by looking at them; and much more. AR glasses also offer personalized customization beyond previous purchases.

Payment Services 255

Payment Services Retail Mobile Payments Recommendation 255

BigCommerce

SEPTEMBER 12, 2017

Effectively targeting a ready-to-buy audience requires solid data and statistics on your customers. Men reported spending 28% more online than women during the past year. 52% of men have shopped on marketplaces, 75% at large retailer sites, 39% on webstores or independent boutiques, and 31% at category-specific online stores.

eCommerce 420

eCommerce Beauty and Health Social Media Customer 420

Retail TouchPoints

SEPTEMBER 18, 2023

With respect to optimizing employee efficiencies, generative AI could be used by store associates on handheld devices to think up product recommendations when advising customers, and AI will hopefully be deployed in order to achieve the most ideal sales floor schedules.

Retail 286

Retail Gifts Recommendation Consumer 286

Retail TouchPoints

AUGUST 9, 2023

The retailer will use Google Cloud to enhance both its in-store and online retail experiences as well as to support John Lewis’ ambition to get closer to its customers by creating a pan-Partnership loyalty program in 2024.

Fashion 200

Fashion Technology Recommendation Operations 200

Retail TouchPoints

JANUARY 12, 2024

For online retailers that want to stay relevant and competitive, it’s important to stay on top of the latest trends and strategies. The value of social commerce continues to grow rapidly and is shaping the future of online retail. Social commerce value will keep on growing.

Social Media 283

Social Media Beauty and Health Multichannel eCommerce 283

Retail TouchPoints

OCTOBER 16, 2023

However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards. In the process, the retailer can gather information about color preferences, style inclinations and even travel plans.

Social Media 265

Social Media Consumer Information Marketing 265

Retail TouchPoints

JULY 5, 2023

By minimizing the exposure of sensitive data during transactions, digital wallets can mitigate the risk of data breaches and fraudulent activities, instilling confidence in customers and fostering trust in the online retail experience. This reduction in fraud liability can result in significant cost savings for retailers.

Merchant Services 269

Merchant Services Payment Services Payments Retail 269

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Kibo

JUNE 14, 2020

There are many uses for a recommendation engine on an ecommerce website. It can generate product recommendations, create personalized emails, and better showcase products that deserve a little more attention. Recommendation Engine Benefits. Convert Shoppers to Customers. Drive Traffic. Deliver Relevant Content.

Recommendation 62

Recommendation eCommerce Information Online Retail 62

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. billion in sales in Q3 2020.”

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

JANUARY 2, 2024

The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. But if you already have a digital product in market, you’re already collecting the first-party data that will tell you what your customers are searching for.

Improvements 229

Improvements Retail Mobile Customer Experience 229

Retail TouchPoints

SEPTEMBER 16, 2022

trillion in 2022 and represent 21% of all retail sales. That means the 2022 Black Friday will be even more hectic for online retailers around the globe. Ecommerce retailers everywhere are bracing themselves for a severe lack of sleep as they monitor, manage and maximize their sites during this crucial holiday.

eCommerce 251

eCommerce Retail Recommendation Clothing 251

Retail TouchPoints

AUGUST 9, 2021

The mission — to replicate the store experience online. A short sentence but a tall order for most online retailers, and even more so for those in high-touch sectors like furniture. AR room planners, robust review and recommendation engines, detailed product listings, live chat — name a phygital enhancement and they’ve got it.

Recommendation 317

Recommendation Live Chat Improvements Social Media 317

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Why Shoppers Should Care: The Hidden World of Post-Purchase Imagine the moments after you complete an online purchase.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

RETAIL MANAGEMENT SOFTWARE

JUNE 12, 2023

With the rise of e-commerce, traditional brick-and-mortar stores are finding it increasingly difficult to engage customers and boost sales. Effective digital merchandising can increase sales, boost customer engagement, and enhance the customer experience. 11 Proven Digital Merchandising Strategies to Boost Your Online Sales.

Customer 83

Customer Social Media Mobile eCommerce 83

Pivotree Blog

OCTOBER 17, 2022

Have you mapped your customer journey lately? But the wild ride almost always starts the same: a customer finds your product or brand. . Pivotree views this process as the frictionless commerce customer journey. Hopefully, you saw our first article, 8 Ways to Build Trust in the Customer Journey. (If

Channel 98

Channel Customer eCommerce SEO 98

Retail TouchPoints

MAY 11, 2022

Accurate search results and personalized recommendations are undisputedly the bedrock of modern ecommerce. As more businesses around the globe migrate online, the goal of every such company is simple — to help the user find what they’re looking for quickly and easily in order to enable maximum spending on the e-platform.

eCommerce 263

eCommerce Recommendation Accessories eCommerce Platforms 263

Wiser

MAY 28, 2024

This includes tracking SKU-level sales data, customer feedback, and market trends. Tools like retail analytics software can automate this data collection and analysis, providing actionable insights that help brands focus their improvement efforts more effectively.

Marketing 78

Marketing eCommerce Platforms eCommerce SEO 78

Retail TouchPoints

SEPTEMBER 12, 2022

Almost 30% of online retail traffic is now bots. And every day it gets harder for genuine customers to buy in-demand products directly from online retailers. Bots break down customer trust and loyalty. Every retailer knows loyal customers are your most valuable asset. Let’s look at why.

Retail 248

Retail Beauty and Health eCommerce Social Media 248

Retail TouchPoints

SEPTEMBER 13, 2021

Shopper data points are fed into behavioral models that predict when a shopper is close to leaving the site and then makes a recommendation — such as a special opportunity, a substitute product or an additional service — to move the customer toward purchase.

Games 236

Games Improvements Operations eCommerce 236

Retail TouchPoints

JUNE 22, 2021

Lockdowns and social distancing have driven more and more customers to interact with brands via their apps, dramatically accelerating digital transformation. Online shopping revenues experienced massive growth and unprecedented highs in 2020. According to Shopify’s data, online retail will grow at a CAGR of 8.1%

eCommerce 180

eCommerce Mobile Online Retail Shopify 180

Retail TouchPoints

SEPTEMBER 8, 2021

The result is not only more satisfied customers, but more loyal ones. . He shared some of his findings with Retail TouchPoints. Retail TouchPoints (RTP): So what exactly is a “digital seeker”? Raj De Datta: For 10 or 15 years we’ve been hearing about “customer-centricity.” How do retailers thread that needle?

eCommerce 178

eCommerce Customer Books Payment Services 178

Retail TouchPoints

AUGUST 3, 2023

As we have grown consistently more accustomed to having the world at our fingertips, online shopping has only grown. Amazon’s market cap is around $1.345 trillion dollars and it’s no surprise to hear that 92% of Americans claim to have purchased from the online retail giant. However, according to the latest U.S.

Marketing 239

Marketing Retail Social Media Consumer 239

Korona

NOVEMBER 10, 2022

During an economic downturn, acquiring new customers can be costly. It is much more cost-effective to focus on retention and lifetime value than to try to get new customers to make a purchase. It is five times more expensive to attract a new customer than to retain an existing one. Launch or ramp up a rewards program.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Retail TouchPoints

DECEMBER 9, 2020

For both customers and co-workers, the IKEA Catalog is a publication that brings a lot of emotions, memories and joy,” said Konrad Grüss, Managing Director of Inter IKEA Systems B.V. Turning the page with our beloved catalog is in fact a natural process since media consumption and customer behaviors have changed. in a statement.

Home Furnishings 202

Home Furnishings Recommendation Online Retail Customer 202

SellBrite

JANUARY 4, 2019

Customers are social beings that are heavily influenced through their friends, family and the testimony of others. The three main types of social proof that will drive customers to purchase a product or service include reviews and testimonials, referrals, and other customers also viewed suggestions. “What is social proof?

Customer 131

Customer Social Media Recommendation Reference 131

Retail TouchPoints

MAY 27, 2022

Equally important, the associates gave positive feedback, saying the training improved their ability to recommend products to customers. For example, users will learn how to best handle interactions and questions from a variety of customer types, such as busy families and tech-savvy double income/no kids households.

Electronics 262

Electronics Consumer Electronics Games Point of Sale 262

Retail TouchPoints

AUGUST 26, 2022

million for selling consumers’ personal information without informing them first and not processing customer requests to opt out of sale of their data, in violation of the California Consumer Privacy Act (CCPA). Sephora has been fined $1.2

Information 273

Information Consumer Recommendation Online Retail 273

GetElastic

FEBRUARY 18, 2022

Meet our customer success team! Each team member is a master of our two products, Elastic Path Commerce and Elastic Path Commerce Cloud, and work with our customers to guarantee they get expert guidance and support throughout onboarding, implementation and onward. Rachel : I’ve been working in eCommerce and retail my entire career.

Customer 78

Customer Workshop eCommerce Subscription 78

RTP blog

APRIL 16, 2018

What many overlook is that by screening all customer orders — not simply the ones that raise fraud flags — they can not only do a better job of stopping fraud, they can also better serve their best customers. Do you have a group of confirmed good customers who all bought size 4 kids’ shoes late last summer?

Shipping Costs 150

Shipping Costs Merchant Services Customer eCommerce 150

Retail TouchPoints

SEPTEMBER 27, 2023

The Diversification of the Customer Journey Further highlighting the need for brands to take an always-on, conversational approach to their outreach (as opposed to the timed, tactical messaging of the past) is another staggering stat from the Infillion report — that consumers are influenced by 11 touch points on average before they make a purchase.

Social Media 294

Social Media Multi-channel Consumer Comparison Shopping 294

365 Retail

JUNE 6, 2022

For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers will recommend a brand to friends and family, while almost half would continue to purchase even after a poor experience. .

Customer Loyalty 81

Customer Loyalty Customer Games Multichannel 81

UpSellIt

MAY 20, 2024

In addition, since many brick-and-mortar businesses are closed, Independence Day has become a major shopping day for online retailers. Festival Recommendations For shoppers, attending a festival means seeking out lots of new products. It’s the perfect time to promote summer inventory and create the sense that summer has arrived.

Marketing 78

Marketing Gifts Outdoor Clothing 78