Retail TouchPoints

MARCH 20, 2024

Global design and consultancy organization Arcadis (formerly CallisonRTKL) recently worked with Saks to reinvent its West Coast flagship experience. but the company also has worked with its portfolio of luxury clients on a range of new store designs and experiences. When they go shopping, they want to be treated specially.

Social Media 273

Social Media Specialty Retailers Department Stores Presentation 273

Groove

FEBRUARY 15, 2024

Shopify stores, unfortunately, do not benefit from the old saying, "Build it, and they will come." Search Engine Optimization (SEO) is one of the many different marketing methods, but the only one where customers can discover the benefits of your store simply by searching for a product or a solution. We've got you covered.

SEO 397

SEO Shopify Blog Marketing 397

Retail TouchPoints

APRIL 3, 2024

very intentionally draws its design and merchandising inspiration from supermarkets rather than pharmacies. Joyleaf, which opened in late 2023, is organized and merchandised by type of product rather than by brand: all the edibles, for example, are grouped together as a category, as they would be in a supermarket.

Customer 233

Customer Retail Information Operations 233

Retail TouchPoints

DECEMBER 18, 2023

American Freight , the budget-friendly furniture, mattress and appliance retailer, has unveiled a revamped store design and experience in two Denver-area stores. store and applied its format and design to its new Westminster location. The retailer upgraded its Centennial, Colo.

Technology 264

Technology Improvements Customer Retail 264

Retail TouchPoints

DECEMBER 18, 2023

The Container Store has opened its 100 th brick-and-mortar location in Princeton, NJ — a small-format concept designed to boost employee productivity and optimize the customer journey. This is the sixth small-format location the Container Store has opened to date.

Specialty Retailers 236

Specialty Retailers Customer Retail Customer Experience 236

Groove

APRIL 15, 2024

Many businesses catering to wholesalers would stop in at stores on their route to take orders and make sure the wholesale purchaser was happy with their goods. However, it is becoming more common for wholesale buyers to order through an online portal or online store that caters to businesses.

BigCommerce 335

BigCommerce B2B B2C Customer Retention 335

Retail TouchPoints

APRIL 11, 2024

For the most part, retailers have deployed AI to tackle low-hanging fruit such as automated customer service chatbots, personalized content for one-to-one marketing campaigns and improved store and inventory analytics. Those early use cases make sense because they deliver immediate results. AI will personalize storefronts.

Retail 280

Retail Mobile Consumer Operations 280

Retail TouchPoints

MARCH 22, 2024

Alimentation Couche-Tard , which operates Couche-Tard convenience stores in Canada and Circle K stores in the U.S., will deploy technology from Relex Solutions designed to enhance inventory management and in-stock positions.

Supplies 218

Supplies Operations Management Technology 218

Groove

FEBRUARY 22, 2024

Key features: Email design and templates: Klaviyo allows you to dynamically insert into an email the products your users have added to their carts or browsed. For example, eCommerce store owners can create segments based on purchase frequency, conversions, behaviors and preferences, and items bought.

Shopify 312

Shopify eCommerce eCommerce Platforms Customer 312

Groove

APRIL 24, 2024

Have you outgrown Bigcommerce and set your sights on Shopify's extensive app store and user-friendly interface? Extensive App Store: Shopify enlists a vast app store full of tools and functionalities to enhance your store's abilities to serve your customers. The Shopify brand has become synonymous with online excellence.

BigCommerce 195

BigCommerce Shopify Shipping Costs Payment Services 195

Retail TouchPoints

NOVEMBER 16, 2023

Serving as the brand’s first-ever immersive design store, the location features a two-level “Design Desk” staffed by design professionals, a Crate & Kids shop-in-shop and a range of services, including floral arrangements and monogramming.

Department Stores 245

Department Stores Toys Home Shopping Demo 245

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. 7, 2024, New York-based vintage clothing designer and accessories seller James Veloria will curate select pieces for the secondhand section.

Fashion 233

Fashion Accessories Arts Clothing 233

Retail TouchPoints

JANUARY 24, 2024

A Tailored Retail Experience In the era of mass production and fast fashion, personalization has become a key element in attracting and retaining visitors. Whether through specific recommendations, exclusive in-store experiences, or personalized promotions, brands strive to make each shopper feel seen.

Retail 319

Retail Leisure Omnichannel Department Stores 319

Groove

MARCH 5, 2024

Whether you’re an eCommerce retailer, brick-and-mortar store, or service-based business, choosing the best email marketing tool is essential for promoting your company and growing your audience. For eCommerce stores specifically, studies show that 55% of online shoppers prefer to communicate with companies via email.

Live Chat 300

Live Chat eCommerce Platforms WooCommerce Shopify 300

Retail TouchPoints

MARCH 26, 2024

“We are focused on achieving efficiency and margin expansion, while investing in key initiatives — brand, design and best-in-class operations — that will powerfully position our iconic performance luxury brand to deliver long-term growth.” Canada Goose earned $609.9 million (Canadian) in its Q3 for 2023, which ended Dec. 31, 2023, a 5.8%

Operations 254

Operations Channel Management Retail 254

Retail TouchPoints

MAY 3, 2023

As sustainability has become increasingly urgent in higher-level executive discussions, store design teams have had to face a new creative reality: that they need to integrate sustainability into every facet of their work, from the raw materials that go into the products they choose to the use of greenery and natural light in the finished designs.

Beauty and Health 304

Beauty and Health Document Consumer Operations 304

Retail TouchPoints

MARCH 19, 2024

offers a large selection of top-shelf Cookies products and a fresh menu for the Illinois market, featuring cultivars, vape cartridges, edibles and concentrates. The store also features a curated assortment of exclusive, city-specific merch designed by Cookies SF. The West Loop location on N. Clinton Ave. ”

Customer Experience 214

Customer Experience Technology Marketing Retail 214

Retail TouchPoints

FEBRUARY 21, 2024

That translates into gift shops and cafeteria spaces that are often sterile environments featuring the same mediocre-quality products and pre-packaged foods. Stores are curated and merchandised to reflect a high-end boutique or spa. Marie Kloor and her firm, Hydra Health , are focused on changing that.

Gifts 240

Gifts Beauty and Health Payment Services Payments 240

Retail TouchPoints

MARCH 20, 2024

Footwear from Dr. Martens is already designed for durability, but the brand will now be able to do even more for the environment with the launch of its ReWair resale program in the U.S. Technicians from Tersus Solutions will examine, repair and restore “pre-loved” Dr. Martens products to give each item a new life.

Technology 241

Technology Customer Marketing Retail 241

Retail TouchPoints

JUNE 9, 2023

Retail TouchPoints’ 2023 Store Design & Experience Survey found that store design teams are laser-focused on implementing more creative visual merchandising methods ( 90% ) and using technology more thoughtfully to support in-store engagement ( 63% ).

Omnichannel 296

Omnichannel Technology Customer Retail 296

Retail TouchPoints

MARCH 21, 2024

Premium retailer Woolworths will deploy the iD Cloud RFID solution from Nedap to 217 Fashion, Beauty and Home stores across South Africa as it seeks to improve inventory accuracy and in-store replenishment.

Supplies 244

Supplies Fashion Improvements Retail 244

Retail TouchPoints

MARCH 1, 2024

Party City will accelerate remodels to expand a new store format that features a dedicated service area for the retailer’s extensive balloon assortment along with “birthday worlds,” designed to be one-stop shops for both kids’ and adults’ celebrations. One of the reformatted stores, in Cumberland, Ga.,

Toys 265

Toys Gifts Events Customer 265

Retail TouchPoints

APRIL 18, 2024

(Image courtesy Mint House) In addition to full-size kitchens with grocery service, dedicated workspaces and in-unit laundry, several Mint House locations also offer “ Shop Your Stay ” — a QR-code enabled experience that lets travelers purchase products they fall in love with after having the chance to test them out during their stay. “We

Travel 249

Travel Banking Retail B2B 249

Retail TouchPoints

APRIL 1, 2024

Shein will host a pop-up store Vancouver, B.C. Shein also is looking to tamp down criticisms of its environmental impact, by highlighting its evoluSHEIN by Design sustainable collection and offering credits for customers who bring in clothing donations.

Clothing 226

Clothing Fashion Events Accessories 226

Retail TouchPoints

APRIL 22, 2024

billion merger, Kroger and Albertsons have increased the number of supermarkets they plan to divest by 166 , for a total of 579 stores. The retailers also have increased the corporate and office infrastructure they would sell to C&S Wholesale Grocers , as well as additional private label product lines, for a total of approximately $2.9

Retail 214

Retail Supplies Operations Marketing 214

Retail TouchPoints

MARCH 28, 2024

The Home Depot is acquiring building products distributor SRS Distribution for $18.25 The acquisition of SRS follows Home Depot’s November 2023 acquisition of Construction Resources , a distributor of design-oriented surfaces, appliances and architectural specialty products with showrooms across the Southeast and East Coast.

Fulfillment 244

Fulfillment Presentation Operations Customer 244

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Small formats should be designed to be easily accessible and simple to navigate.

Consumer 259

Consumer Food and Beverages Retail Apparel 259

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

Sporting Goods 288

Sporting Goods Technology Omnichannel Operations 288

Retail TouchPoints

FEBRUARY 6, 2024

Pop Mart , the designer toy and entertainment brand, is opening two permanent stores in Los Angeles as it continues its U.S. However, the two Los Angeles Stores, located in Westfield Century City mall and Glendale Galleria, are its sixth and seventh permanent stores in the U.S. Pop Mart opened its first U.S.

Vend 239

Vend Toys Events Other 239

Retail TouchPoints

MARCH 7, 2024

Abercrombie & Fitch has launched “The A&F Wedding Shop” both online and in stores. The collection of more than 100 items for brides, bachelorettes and guests has been designed not just for the wedding itself but also for wedding-related events and celebrations. in a statement. “The in a statement. in a statement.

Events 217

Events Marketing Customer 217

Retail TouchPoints

FEBRUARY 26, 2024

After opening a net 23 new stores in 2023 for a total of over 400 locations, Sprouts Farmers Market plans to open 35 new locations this year, all in its new smaller-store format. Sprouts committed to shrinking its stores’ square footage by 23% as a way to reduce environmental impact in June 2023. Q4 net sales of $1.7

Customer 238

Customer Improvements Marketing Retail 238

Retail TouchPoints

MARCH 5, 2024

The Body Shop Canada has ceased online sales, and while its stores remain open, the company plans to close 33 of its 105 locations across the country in the near term. Additionally, The Body Shop US Limited has “ceased operations” as of March 1, 2024, according to a press release.

Operations 287

Operations Presentation Retail Marketing 287

Retail TouchPoints

AUGUST 30, 2023

The assortment, which will feature exclusive designs and colorways priced from $12.50 online, will be available online, on the Macy’s mobile app and at select stores nationwide. Centric Brands will design, produce and distribute the Gap products to be sold at Macy’s through a partnership facilitated by Gap’s licensing agency, IMG.

Outdoor 261

Outdoor Sporting Goods B2B Apparel 261

Retail TouchPoints

DECEMBER 19, 2023

Beauty retailer Beautyque NYC — which debuted in 2020 as the first 3D virtual beauty store — is testing out a new technological innovation in the beauty space: a virtual reality app that will allow users to immerse themselves in a virtual beauty store where they can interact with and shop for products.

Technology 273

Technology Recommendation Retail Other 273

Retail TouchPoints

NOVEMBER 16, 2022

Rather, it is a physical manifestation of a brand and a way for potential customers to experience the brand and its products in person. Shoppers today are invited to immerse themselves from the moment they set foot inside a store and search for a memorable experience that will keep them coming back for more.

Food and Beverages 288

Food and Beverages Small Business Retail Retail Arts 288

Retail TouchPoints

FEBRUARY 14, 2024

It’s fair to say that Crocs has mastered the art of the product drop, collaborating with obvious (and not-so-obvious) partners on exclusive designs and collections. and a kids’ clog priced at $44.99 , both available exclusively at Famous Footwear online and in stores.

Arts 263

Arts Customer Retail Customer Experience 263

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312