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Customers are Tired of Empty Shelves, and it’s Time for a Fix

Retail TouchPoints

For customers, many aspects of a shopping trip impact whether they view it as a success. grocery shoppers, 78% of consumers have experienced out-of-stock products in-store over the last 12 months, and 68% have experienced the same issue online. A win-win for both the retailer and the customer. Three in 10 U.S.

Customer 245
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How Brands Can Deliver Sustainable Instant Commerce for Consumers

Retail TouchPoints

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 281
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Home Depot Launches New Content Hub to Empower Young Homeowners

Retail TouchPoints

Up to 70% of business-to-consumer marketers believe that content marketing has become more important to their business over the past year, and 77% have successfully used this content to build credibility and trust among their consumers, according to the Content Marketing Institute.

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Visa, Mastercard Settlement Represents Major Victory in Merchants’ Fight Against Swipe Fees

Retail TouchPoints

merchants worth an estimated $30 billion that will lower the interchange fees (commonly referred to as swipe fees) that merchants are charged when customers use credit or debit cards. history, according to Reuters , and if it receives court approval it would resolve most of the ongoing claims against Visa and Mastercard, which began in 2005.

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Amazon Appoints Insider as CEO of Worldwide Stores

Retail TouchPoints

Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer.

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How Vintage Wine Estates is Uncorking New Opportunities in Alcohol Ecommerce

Retail TouchPoints

The latter is a particularly welcome development for large purveyors like Vintage Wines, which now have more options and space to introduce their offerings to consumers, and Kogan has been integral in rolling this out across the company’s portfolio at retailers across the country.

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2021 Update on GDPR and Its Impact on Brands and Consumers

GetElastic

These “rules” provide a legal line that companies transacting with customers online can use to operate, but is just meeting those government mandated requirements enough? Just because companies are doing more to protect data, STATISTS recently did a study that exponential increase in data breaches since 2005. Source: STATISTS.

Consumer 144