Optimizely

MAY 16, 2019

This week was Magento Imagine 2019 with 3,000-plus ecommerce leaders from around the world converging on Las Vegas for breakout sessions, live customer panels, and much more. The team at Zaius was lucky enough to attend for the first time this year, now as one of the newest Magento Technology Partners. Expanding the Family.

Magento 150

Magento Customer Data B2C Events 150

Retail TouchPoints

MARCH 1, 2024

Retargeting existing customers to boost conversions has always been a strong tactic for retailers, and it’s likely to become even more important as third-party cookies deprecate and more stringent privacy regulations go into effect. The retailer also uses a variety of messaging for its retargeting campaigns. “It

Social Media 203

Social Media Department Stores Supplies Apparel 203

Retail TouchPoints

JUNE 15, 2021

As more consumers are vaccinated and COVID restrictions begin to ease, the key questions many retailers will be asking are what will consumers want to buy, and how can they make sure they have the right product, in the right place, as consumers start to resume some of their pre-pandemic activities? Know Where Your Product is.

Supplies 218

Supplies Retail Fulfillment Channel 218

Retail TouchPoints

OCTOBER 13, 2021

As consumers adopted more and more digital technologies to cope with social distancing during the early stages of the pandemic (ecommerce chief among them), their familiarity with these technologies grew — leading to a series of lasting consumer behavior changes that we’re still adapting to as an industry. Deliver a Data-Driven Story.

Retail 232

Retail Omnichannel Technology Consumer 232

Retail TouchPoints

MARCH 17, 2023

Society is changing rapidly, and retail needs to evolve just as rapidly to keep up, according to the Buying Into Better: The Future of the Consumer Industry report by Deloitte. The old way of doing retail was designed for a post-World War 2 world, and it’s time for companies to chart a new path into the future. “We

Retail 240

Retail Operations Consumer Technology 240

Retail TouchPoints

FEBRUARY 17, 2021

As a result, retailers needed to reshape their ordering options and, in some cases, the entire layout of their stores. In order to do this, retailers need to leverage valuable consumer data to create a more targeted marketing strategy. Invest in Technology Solutions. in March 2020, consumer buying behavior began shifting.

Customer Data 220

Customer Data Marketing Customer POS 220

Retail TouchPoints

AUGUST 16, 2021

The retailer made the decision to close all its stores in March 2020 due to the pandemic, including flagships in New York and Los Angeles and a number of pop-ups in cities including Seattle, Boston and London. The retailer’s physical locations drew more than 1 million visitors in 2019 with an average conversion rate of 50%.

Omnichannel 286

Omnichannel Fulfillment eCommerce Channel 286

RTP blog

APRIL 22, 2019

By Sherry Smith, Triad Consumers are driving a retail revolution. The path to purchase has become a complex fusion of multiple channels and devices, and many stores are struggling to keep up. Yet retail is very much alive. retail from “stable” to “positive.” Instacart has the latest technology to manage such logistics.

Multi-channel 150

Multi-channel Retail Toys Department Stores 150

RTP blog

OCTOBER 3, 2018

It’s no secret to anyone following retail that e-Commerce is evolving rapidly (along with the store experience), particularly as the channels continue to converge. Debbie Hauss, Editor-in-Chief: The continued transformation of retail as-we-know-it is a key strategic area retailers must be sure to stay focused on.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

Steve Dennis

AUGUST 7, 2019

In January I went out on a limb with my 14 Predictions For Retail in 2019. The retail apocalypse narrative continues to be part of the zeitgeist, and it looks like we could see a record number of store closings this year. And my perspective continues to be physical retail isn’t dead; boring retail is.

Retail 92

Retail Definition eCommerce Channel 92

RTP blog

OCTOBER 17, 2018

Earlier this month, Retail TouchPoints unveiled its fifth annual E-Commerce Technology Preview , which includes insights from industry experts at 12 solution providers. The guide offers an exclusive look at what retailers need to do in order to achieve e-Commerce success in 2019 and beyond. In this Q&A, the RTP.

eCommerce 150

eCommerce eCommerce Technology Magento Mobile 150

RTP blog

JUNE 17, 2019

By Anand Janefalkar, UJET As consumer values and priorities are shifting towards a more multichannel and digital experience, we are watching the retail industry evolve right before our eyes. Here are three ways retailers can leverage customer support to create the ideal customer experience.

Customer 150

Customer Retail Mobile Multichannel 150

Retail TouchPoints

JULY 28, 2022

In a 2019 (read, pre-pandemic) NielsenIQ global survey , 51% of consumers expressed willingness to use AR/VR to assess products. Retailers can offer virtual try-ons within their own ecommerce channels or partner with an ecommerce platform that offers virtual try-on as a feature. What to Look Out For.

Retail 225

Retail Customer Data Information Consumer 225

OrderDynamics

JANUARY 8, 2019

Sneak Peek at NRF 2019 Retail’s Big Show. As of this writing, we are one week away from NRF 2019 Retail’s Big Show. For retail, this is the big event. Are you looking for new ideas, innovations in retail, new technologies to boost your abilities or to fix a nagging challenge? The Kroger Co.

BigCommerce 87

BigCommerce eCommerce Channel POS 87

TradeGecko

APRIL 9, 2019

Over the past decade, the rise in eCommerce has transformed the retail experience - and this trend only continues to grow. In recent years, online retail sales reached an incredible $2.3 trillion worldwide , and eCommerce sales accounted for more than 10% of all retail sales globally.

Technology 60

Technology Customer Experience eCommerce Small Business Retail 60

Retail TouchPoints

AUGUST 3, 2021

The resale market is set to hit $36 billion by 2024, growing at 39% CAGR (versus overall retail at approximately 2% pre-pandemic). Fashion resale is quickly becoming a bright spot in an otherwise gloomy COVID retail slump. billion (RMB1.285 trillion) in 2019 — nearly 10 times the sales in the U.S., billion in 2019.

Fashion 287

Fashion Social Media Consumer Clothing 287

Kissmetrics

JANUARY 6, 2021

With technology evolving rapidly, people have found it more convenient to do their shopping and other transactions online. Enter retail media networks. Enter retail media networks. What is a Retail Media Network? With more and more people shopping online, retail media just makes sense. Pros of Retail Media.

Retail 362

Retail eCommerce Banking Customer Data 362

Retail TouchPoints

NOVEMBER 17, 2021

However, even amidst significant disruptions like data deprecation, advertising continues to perform well in today’s world, specifically in the luxury retail sector. 35% in 2019). In addition to selling merchandise, digital channels have joined TV and OOH as essential inspiration touch points in the early phase of the consumer journey.

Retail 221

Retail Channel Omnichannel Marketing 221

Retail TouchPoints

NOVEMBER 3, 2021

Glossier has set the gold standard for DTC success, but the retailer is not resting on its laurels as it expands in the brick-and-mortar space. The beauty brand is adding three new executives to its team: a CFO, an SVP of Retail and the new position of Chief Commercial Officer, who will help the team develop its plans for the future.

Payments 240

Payments Payment Services Omnichannel Channel 240

Retail Technology Review

JANUARY 20, 2020

Amidst ongoing political turbulence and the continued transformation of the modern high street, 2019 was a challenging year for retail to say the least. Brexit uncertainty, combined with the growing customer demand for sustainability and superior levels of customer service, has put substantial pressure on embattled retailers.

Online Retail 93

Online Retail Channel Fulfillment Retail 93

Retail TouchPoints

FEBRUARY 7, 2023

Macroeconomic forces — from inflation to corporate layoffs and the unknown impacts of a recession — are creating uncertainty throughout the retail industry. These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands. visitors who flocked to Europe with a strong U.S.

Payments 272

Payments Omnichannel Payment Services Consumer 272

Retail TouchPoints

MARCH 9, 2023

My daughter lives in technology. Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy.

Omnichannel 267

Omnichannel Social Media Mobile Fashion 267

Retail TouchPoints

APRIL 5, 2023

“We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints. These efforts are paying off steadily for consumers, retail partners and Tanger Outlets alike. But how are you diversifying your retail tenant mix?

Food and Beverages 295

Food and Beverages Operations Consumer Omnichannel 295

Retail TouchPoints

DECEMBER 22, 2021

McDonald’s made headlines when it acquired the personalization solution provider Dynamic Yield in March 2019 for a reported $300 million. The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants.

Merchant Services 222

Merchant Services Payment Services Financial Services Travel 222

Retail TouchPoints

AUGUST 17, 2022

in 2019 to 14.9% Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether. Referrals are trustworthy brand awareness channels with low customer acquisition costs (CAC) and sustainable, organic ways to acquire customers.

eCommerce 354

eCommerce Payment Services Channel Social Media 354

OrderDynamics

JANUARY 22, 2019

Photos of NRF 2019. Retail’s Big Show is always a fun and exhausting time. Then, there are all the vendors’ booths with new, innovative and exciting developments, technologies, and systems to help your retail business. And of course, let’s not forget about all the photos of NRF 2019! Using Photos of NRF 2019.

Demo 77

Demo Management Technology Retail 77

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience.

Technology 52

Technology Retail Omnichannel Improvements 52

Retail TouchPoints

SEPTEMBER 22, 2022

From 2019 to 2021, the Luxury Pavilion has seen its customer base grown by more than 150% and sales have increased nearly 300%. We all know how digitally savvy the Chinese consumers are and how fast they’re able to embrace new technologies,” said Janet Wang, Head of Alibaba’s luxury division in a statement.

White Paper 207

White Paper Customer Multi-channel Fashion 207

Retail TouchPoints

JULY 15, 2022

In fact, as the pandemic set in, 770,000 new businesses were created in the UK in 2020, a 30% growth compared to 2019. . A top priority for larger retailers and brands should be responding to customer feedback, queries and needs. . Customer care should therefore be at the forefront of building any successful brand.

Small Business Retail 228

Small Business Retail Social Media Retail Leisure 228

Retail TouchPoints

AUGUST 12, 2021

IL MAKIAGE is a tech-driven beauty brand focused on “using unparalleled technology to connect people with superior, painstakingly tested, beauty products.” In fact, this is IL MAKIAGE’s second technology acquisition in the last 24 months, demonstrating the company’s focus on building its competitive infrastructure. billion in 2019.

Technology 261

Technology Consumer Information eCommerce 261

OrderDynamics

JANUARY 14, 2019

NRF 2019: It’s about the Shopper’s Experience. However, NRF 2019 seems to be about the ‘Shopper’s Experience’. After a great international soiree, it was nice to meet so many retailers for business discussions. Retail is alive and well around the world. Of course, it ended with Microsoft’s very own flagship retail store.

Demo 67

Demo eCommerce Games Magazine 67

OrderDynamics

JANUARY 13, 2019

NRF 2019 Early Start . NRF 2019 early start, is all about the setup and the pre-show sessions. Here is a snapshot of some of that NRF 2019 early start, business. NRF 2019 early start, really starts here. Not a problem that the local electronics retailer could not fix. Microsoft Retail Strategy. Booth Setup.

Events 57

Events Electronics Customer Loyalty Consumer Goods 57

Retail TouchPoints

DECEMBER 3, 2020

It’s designed to help brands maximize ROI through data-led execution and optimization on Walgreens-owned platforms and through other external brand-safe channels. . The technology and Walgreens’ customer relationships can connect audiences to advertising platforms, enabling wag to deliver shopper reach across the digital ecosystem.

Channel 149

Channel Technology Customer Experience Consumer 149

Retail TouchPoints

FEBRUARY 23, 2021

Developed to help consumer brands and retailers optimize and scale their omnichannel and ecommerce operations, SoundCommerce integrates data from siloed sources across a company to give decision makers a comprehensive, real-time view of the business. The company also plans to scale its marketing, sales and channel partnership activities.

Jewelry 147

Jewelry Operations eCommerce Omnichannel 147

Retail Technology Review

MAY 28, 2019

Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study.

Customer Experience 79

Customer Experience Channel Social Media Customer 79

Retail TouchPoints

OCTOBER 21, 2020

Bankruptcies and store closures are, unfortunately, ongoing features of the retail ecosystem. retailers announced 8,013 closures and UK retailers announced 2,094 closures year-to-date. and UK reported 9,832 and 771 closures, respectively, in all of 2019. The retailer plans to open 11 new U.S.

Sporting Goods 160

Sporting Goods Retail Omnichannel Consumer 160

Retail TouchPoints

OCTOBER 14, 2021

retailers, jumping 43% to 48% when compared to 2019. NuData , an online security firm owned by Mastercard, reported that 76% of attacks on retailers in the second half of 2020 were qualified as sophisticated, meaning they were harder to detect and increased the likelihood of a large breach. With an estimated 2.14

Retail 182

Retail BigCommerce Information Customer Data 182