Ecommerce Guru

NOVEMBER 24, 2022

You want to accomplish everything in your power to attract new consumers and encourage them to invest more and convert when they return. The average cart turnover rate is over 80%, which includes both new and returning customers. The post How To Keep Up With The Latest Ecommerce Trends In 2023?

eCommerce 52

eCommerce Customer Retention Operations Consumer 52

Retail TouchPoints

APRIL 12, 2023

As consumers look to save money on takeaways and eating out, grocery retailers can be the quiet winners during an economic downturn. The pandemic trend of following food influencers on Instagram and TikTok and re-creating their recipes hasn’t waned and continues to drive consumer grocery purchasing habits.

Retail 250

Retail Shipping Costs Supplies Customer Retention 250

Algopix

AUGUST 30, 2023

Podcasts have emerged as a dynamic medium that offers a unique blend of convenience and depth for consuming information. Staying Abreast of Industry Trends The eCommerce landscape is in a constant state of evolution, with trends and consumer preferences shifting rapidly. eCommerce podcasts serve as exactly that.

eCommerce 108

eCommerce Shopify Information Technology 108

Retail TouchPoints

MARCH 25, 2024

Community If you’re tasked with customer retention and loyalty and are trying to uncover new ways to cultivate community, then this track is for you. Collins argues that true cultural engagement is the most powerful vehicle for influencing consumer behavior.

Retail 220

Retail Article Omnichannel Customer Experience 220

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 209

Customer Loyalty Customer Retail Shipping Costs 209

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned.

Retail 269

Retail Shipping Costs Improvements Customer Experience 269

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

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Customer Customer Retention Social Media X-cart 88

Smile.io

APRIL 6, 2023

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. What is Customer Retention, and Why is it Important?

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Customer Customer Retention Blog eCommerce 96

GetElastic

NOVEMBER 9, 2021

Let’s take a quick look at some of the survey’s key statistical findings: By 2025, 75% of B2B manufacturers will sell to their customers directly via digital commerce. By 2023, 75% of organizations selling directly to consumers will offer subscription services, but only 20% will succeed in increasing customer retention.

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B2C B2B Customer Retention Subscription 146

Smile.io

MARCH 8, 2024

billion in 2023. When using live commerce and ecommerce sites, customers can choose from a range of delivery options or even curbside pickup.   Advertising revenue from TikTok was expected to rise by 55% in 2023.   71% of consumers expect personalization. Billion in 2023. billion visitors in 2022.

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

Retail TouchPoints

MAY 23, 2023

In celebration of Earth Day 2023, the brand also launched a partnership with Sway , the regenerative design company and 2023 Winner of the Tom Ford Plastic Innovation Prize, to release a limited-edition Wine-Ote’s note card. Our founders are not consumers in context of the ‘consumerist culture,’” Gopinath explained.

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Specialty Retailers Consumer Social Media Accessories 237

Ecommerce Platforms

MARCH 14, 2023

Business management solutions: Use a host of industry-tailored workflow solutions to meet with the growing demands of tech-enhanced consumers. Review generation tools integrate with Google and social media platforms, while dashboards provide a long-term view of customer retention.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

365 Retail

AUGUST 11, 2023

With the cost-of-living squeezing consumers’ disposable incomes and ebbing away at customers’ loyalty propensities, retailers are facing higher levels of customer churn, the latest research from insights-led customer engagement platform, MoEngage , suggests.

Customer Retention 52

Customer Retention Customer eCommerce Retail 52

Ecommerce Platforms

JANUARY 22, 2023

There’s also the benefit of driving customer retention and satisfaction by generating embedded quotes within emails and your website. The post How to Accept Payments Online in 2023 appeared first on Ecommerce Platforms. This includes payment verification, network security, fraud detection, and money movement.

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Payment Services Merchant Services Payments ACH 104

Retail TouchPoints

MAY 8, 2024

Through an analysis of 3,590 websites across 30 countries and 10 industries, Contentsquare reported that overall global ecommerce site performance was relatively bleak in 2023, with 58% of sites reporting drops in site consumption metrics such as page views and time on-site. You’d be surprised how many consumers get stuck on a checkout page!

Merchant Services 213

Merchant Services eCommerce Channel Mobile 213

Smile.io

JULY 7, 2023

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2. Blog Jonathan Roque 4.

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Customer Retention Blog Customer Experience Jewelry 85

GetElastic

DECEMBER 1, 2021

However, they also state that while “ 75% of organizations selling direct to consumer will offer subscriptions services by 2023, only 20% will succeed in increasing customer retention. ”. This leaves brands incapable of keeping up with customer demands, which leads to high churn. Why’s that you may ask?

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Subscription Payment Services Payments eCommerce 148

Smile.io

FEBRUARY 12, 2024

Let’s explore five steps for using email to nurture interest and win customer loyalty.    The State of Ecommerce Customer Loyalty in 2023 Discover key loyalty and retention findings from Smile Rewards’ dataset with this report on the state of ecommerce customer loyalty in 2023.

eCommerce 78

eCommerce Marketing Customer Loyalty Multi-channel 78

GetElastic

SEPTEMBER 7, 2021

Long story short, the way I shop for, and consume, vitamins has totally changed. Prior to Netflix, many consumers had a membership to Blockbuster where they could browse, rent, and return movies at a local brick and mortar location. This enables Birchbox to make huge margins on samples while still keeping cost low for consumers.

Subscription 148

Subscription eCommerce Shipping Costs B2B 148

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Sailthru

JUNE 1, 2023

Interactive digital experiences can help build brand loyalty while delivering key details about your customer’s interests and future purchase intent. The importance of data to strengthen customer retention and sales is well-known by most businesses. Better personalization leads to stronger engagement and higher ROI.

Travel 78

Travel Customer Retention Demo Recommendation 78

iVend

MARCH 14, 2023

Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping. When the National Retail Federation surveyed consumers, 45% * of respondents said they preferred in-store shopping, compared to just 28% who prefer online.

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POS Point of Sale Mobile Payment Services 97

Smile.io

NOVEMBER 17, 2023

Editor’s Note: This post was originally published in 2016 and was updated for accuracy and comprehensiveness on November 17, 2023. For the past number of years, more and more company executives have been putting the spotlight on customer retention. With the average American consumer belonging to 16.7

Customer Retention 88

Customer Retention Customer Loyalty Customer Other 88

Smile.io

FEBRUARY 2, 2024

  For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022. Mike Rossi 2023 Customer loyalty data snapshot  The study examines key retention metrics year over year by industry and merchant size based on average monthly order count.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

365 Retail

NOVEMBER 14, 2022

In order to maximise ROI and end the year on a high, eCommerce brands and retailers need to avoid common mistakes and leverage these key calendar dates to generate revenue and get 2023 off to a strong start. A strategy to help do this is product bundling: offering items that are commonly bought together to your customers.

Payment Services 59

Payment Services Shipping Costs Merchant Services Order Fulfillment 59

Smile.io

APRIL 25, 2023

my Sephora cart is piling up & once that Rouge sale hits on Friday, I’m hitting purchase 😂 — An (@annleeee) April 12, 2023 On their own, tiers add an element of gamification to Sephora’s loyalty program that influences customer behavior. Sephora Australia offers points for product recycling.

Recommendation 59

Recommendation Social Media Events Customer Retention 59

lateshipment

APRIL 6, 2023

In order to provide a seamless and engaging consumer experience across all touchpoints, including mobile commerce, beacon technology, and CTV advertising, the future of commerce must be fully omnichannel. The era of transactional e-commerce is no more; today’s consumers demand relational e-commerce that fosters creativity and discovery.

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

Smile.io

SEPTEMBER 6, 2023

billion in 2023. In order to combat all the increased competition many nutrition and supplement companies are looking at implementing a customer retention strategy through loyalty programs. Subscription boxes are a win for consumers looking for convenience and savings each month on products they buy anyway. each year.  The

Subscription 80

Subscription Social Media Shipping Costs Reference 80

Smile.io

JANUARY 23, 2023

The trendy, environmentally conscious beauty brand has stolen the hearts of consumers all over the world, turning them into loyal brand advocates. So how did this company build such a loyal following of customers surrounded by so many competitors? We’re looking at the top 10 examples of CSR used as a customer retention tool.

Customer Retention 47

Customer Retention Social Media Customer Blog 47

Smile.io

MARCH 1, 2023

Social responsibility is a huge priority for consumers. According to Harvard Business , “87% of consumers are motivated to purchase from companies committed to making the world a better place.” Consumers are willing to choose brands that stand up for an issue they care about.

Customer Retention 95

Customer Retention Customer Apparel Clothing 95

GetElastic

OCTOBER 6, 2021

Earlier this year Gartner boldly stated in their Predicts 2021 Report: COVID-19 Drives Accelerated Shift to Digital and Commerce Model Evolution that, “By 2023, 30% of enterprise marketplaces will transition into a majority third-party seller model for better profitability.”

Payment Services 78

Payment Services Merchant Services eCommerce Shipping Costs 78

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 76

Customer Loyalty Customer Jewelry Social Media 76

Payoneer

FEBRUARY 22, 2023

Nigeria’s ecommerce market is rapidly growing and is projected to generate a revenue of US$7,627 million by the end of 2023, making it the 39th largest ecommerce market globally. With a compound annual growth rate of 11.3% (2023-2027), the market is expected to reach a volume of US$11,707 million by 2027.

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Payment Services Payments eCommerce Cryptocurrencies 26

Smile.io

JANUARY 27, 2023

It’s estimated that more than 90% of companies across ecommerce industries have some type of loyalty program offered to their customers. Customers don’t want to feel like they’re missing out on something. The key to customer retention is to add value to every engagement that a customer has with your brand.

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Customer Social Media Definition Reference 101

Smile.io

AUGUST 25, 2023

From extra time in the playground for parents shopping with kids, to access to its as-is online marketplace for eco-friendly or price-conscious consumers, there is a benefit that speaks to everyone. Review the examples from your industry for inspiration and start configuring a winning customer loyalty program for your ecommerce store today!

Customer Loyalty 77

Customer Loyalty Beauty and Health Customer Food and Beverages 77

Retail TouchPoints

MARCH 30, 2023

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. UK fashion retailer River Island found that convenience, value and customer service were its customers’ top priorities.

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POS Omnichannel Webinar Point of Sale 283

Smile.io

SEPTEMBER 1, 2023

Improve your Customer Churn Rate with outstanding customer experience The key to improving your customer churn rate is to provide an outstanding customer experience. It’s estimated that 61% of consumers say they will switch to a competitor after one bad customer experience.

Customer Retention 71

Customer Retention Mobile Improvements Customer Experience 71