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2023 Canada Net Promoter Score (NPS) Rankings: Industries Lose Gains Made in 2022

Forrester eCommerce

Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.

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Chase Launches Retail Media Network; Air Canada and Whataburger Among First Set of Clients

Retail TouchPoints

Air Canada , Solo Stove , Blue Bottle and Whataburger are among the first brands to test out Chase Media Solutions with a series of 30-day campaigns. The Chase team succeeded in creating a thoughtful, targeted offer that exceeded our expectations,” said Scott O’Leary, VP of Loyalty and Product for Air Canada in a statement. “

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Canadian Customer Experience Quality Falls To A New Low

Forrester eCommerce

The Canada CX Index 2023 shows brands backsliding on performance. Read about the results and meet two brands that beat the odds and improved their CX Index scores in a tough year.

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How To Sell On Amazon In Canada From The US (Step By Step)

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If you’re selling on Amazon in the United States and looking to expand your business to a new country, Canada is your best option. Even though selling on Amazon in Canada can seem intimidating, Amazon makes it convenient by handling the taxes for you and offering automated shipping and logistics with the NARF program(more below).

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Adidas Opens First TERREX Outdoor-Lifestyle Store in Canada

Retail TouchPoints

While TERREX has an established ecommerce presence in Canada, the Kitsilano location allows customers to experience the label in person. TERREX’s physical store also boasts a discovery zone where visitors can learn about how Adidas is combatting plastic waste.

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Lululemon Partners with Peloton on Fitness Content, Pulls the Plug on Mirror

Retail TouchPoints

UK and Canada, expanding to all five of Peloton’s global markets by March 2024. Canada, the UK, Germany and Australia. While the company focused on partnerships with Liverpool FC and the University of Michigan, the company added that “more announcements about additional global partners” would be revealed in “the weeks ahead.”

Apparel 264
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Bed Bath & Beyond Shares Drop Following Announcement of Reverse Stock Split Plan

Retail TouchPoints

The news came less than two weeks after Bed Bath & Beyond announced that its shares would be removed from the S&P SmallCap 600 Index and about a month after it announced that it had secured investor backing for more than $1 billion in capital. Bed Bath & Beyond also has been downsizing its workforce.

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