Retail TouchPoints

APRIL 3, 2024

Digital signage is a great way for retailers to capture customers’ attention and keep them informed about new deals and products. Customers are unlikely to engage with digital signage if the content appears generic or outdated. Customers are unlikely to engage with digital signage if the content appears generic or outdated.

Social Media 273

Social Media Events Accessories Point of Sale 273

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience.

Retail 307

Retail Customer Experience Technology Operations 307

Wiser

DECEMBER 29, 2021

We also published 70 blogs in 2021! On the off-chance you missed something, we’ve taken a look back at our most popular blogs published between January 1 and December 28, 2021. That’s why dynamic pricing is such an enticing proposition for retailers. How to Conduct—and Win—a Competitive Pricing Analysis.

Blog 147

Blog Consumer eCommerce Retail 147

Retail TouchPoints

APRIL 18, 2024

For the first, Walmart is bringing together its data insights tool Luminate — which surfaces the retailer’s transaction, supply chain and shopper behavior data for its suppliers — with its Connect retail media business. in a blog post. in a blog post. To learn more about retail media, check out our full guide here.

Retail 243

Retail Omnichannel Information Supplies 243

iVend

JULY 8, 2021

Retailers have never before had to be so agile and flexible, shifting their priorities as the industry changed shape before their eyes. Trends that were ‘bubbling under’ accelerated rapidly courtesy of COVID and retail looks very different to two years ago. I’ve been talking to retailers about their revised priorities.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

SheerID

JANUARY 10, 2024

Retailers looking to adapt to evolving customer needs should consider incorporating MACH technologies into their strategy.

Customer Experience 88

Customer Experience Customer Retail Technology 88

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Tablets that allow customers to look for specific products in your store.

Customer Experience 77

Customer Experience Customer Retail Omnichannel 77

Retail TouchPoints

NOVEMBER 22, 2023

“Today we have over 4,000 stores operating as delivery hubs, fulfilling and delivering a variety of different order types,” wrote Jennifer McKeehan, SVP, Transportation and Delivery at Walmart in a blog post. Parcel stations help us move goods even faster to a customer’s home by using our private fleet to transport more online orders.

Fulfillment 239

Fulfillment Operations Customer Experience Blog 239

Retail TouchPoints

NOVEMBER 21, 2023

Walmart Business has spent the last year building out its solutions and services for SMB customers, including a dedicated membership offering and tailored app experience. Throwing a great party is not just an opportunity to mark the season,” Walmart Business shared in a blog.

Small Business Retail 212

Small Business Retail Payment Services Gifts Omnichannel 212

Retail TouchPoints

AUGUST 15, 2023

“We had been using our online shopping cart’s default checkout process, which required five to six clicks to get to the point where you can check out,” said Sean Valencourt, EVP of Information Systems at Polywood in an interview with Retail TouchPoints. “It We know [customers] want the product — they added it to their cart,” said Valencourt.

Merchant Services 188

Merchant Services Payment Services Customer Experience Outdoor 188

Retail TouchPoints

OCTOBER 6, 2022

Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. Walmart has been working with Alert to customize technology for its market fulfillment centers (MFCs) since 2016. in a blog post. “We

Fulfillment 325

Fulfillment Order Fulfillment Supplies Omnichannel 325

Retail TouchPoints

MAY 11, 2023

Senate next week about potential regulation surrounding generative AI, Google leaned into the tech at its annual I/O conference for developers , announcing plans to use generative AI to enhance a number of its core experiences, including search.

Banking 267

Banking Blog Consumer Goods Fashion 267

Retail TouchPoints

JUNE 8, 2023

Walmart is pushing further into in-store retail media as it looks to leverage its biggest advantage over retail media juggernaut Amazon — its brick-and-mortar footprint. The next frontier of retail media is in-store experiences, and it’s one we’re excited to chart.” While Amazon still dominates U.S.

Demo 258

Demo Retail Omnichannel Marketing 258

Retail TouchPoints

SEPTEMBER 22, 2023

Walmart is actively pursuing what it sees as the “future of retail” in gaming environments. 8 , in a blog post. Some of Walmart’s current experiments in this space include: Walmart’s fashion brand Scoop took over the Runway Z space in Zepeto with avatar fashions and more. Given that almost 90% of the U.S.

Games 260

Games Fashion Mobile Clothing 260

Retail TouchPoints

APRIL 3, 2023

Walmart has revamped its digital storefront to give customers “a sleek new look and experience that offers a more engaging way to browse and discover our incredible assortment,” said Tom Ward, EVP and Chief Ecommerce Officer of Walmart U.S. in a blog post outlining the updates. in 2022 — a period when Amazon saw a 4.61% decline.

Social Media 200

Social Media eCommerce Blog Customer 200

Retail TouchPoints

JULY 24, 2023

With so many unique approaches to connectivity, retailers often struggle with effectively reaching their customers. In fact, 71% of shoppers told McKinsey that they expect personalization from their favorite retailers , and 76% of shoppers are frustrated when retailers don’t offer personalization.

Small Business Retail 226

Small Business Retail Marketing Retail Social Media 226

Retail TouchPoints

JANUARY 10, 2024

Customers will have access to a broad assortment of items from Walmart available for delivery to their home in just minutes. In drone delivery trials conducted over the past two years, Walmart has completed more than 20,000 safe deliveries, according to a company blog post. in a statement.

Consumer Electronics 225

Consumer Electronics Shopping Carts Electronics Technology 225

Forrester eCommerce

MARCH 12, 2024

Read the latest Forrester blog from Principal Analyst Lily Varon and Senior Researcher Nicole Murgia on consumer retail payment preferences.

Blog 451

Blog Consumer Retail Customer Experience 451

Retail TouchPoints

SEPTEMBER 20, 2022

Walmart is expanding the reach of its retail media offerings through a series of new partnerships with TikTok , Snap , Roku and livestreaming platforms Firework and TalkShopLive to enable new off-site and video-based advertising capabilities. The experience will be funded by advertisers through Walmart Connect and Roku Advertising.

Retail 250

Retail Social Media Apparel Omnichannel 250

Retail TouchPoints

NOVEMBER 30, 2021

In the first usage of Amazon ’s Just Walk Out (JWO) technology by a non-Amazon international retailer, Sainsbury’s has deployed the cashierless solution in its Holborn Circus convenience store. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Technology 269

Technology Payment Services Customer Experience Blog 269

Fabric

APRIL 9, 2024

I’ve never written a blog series before. I think I’ve written three blog posts in total! That’s it because I’ve spent fifteen-plus years helping retailers with replatforming efforts. With all of the retail expectations innovation can bring, it can be a thrill. Then it was Rosetta Stone as CIO and SVP of Customer Success.

eCommerce 130

eCommerce eCommerce Platforms Telecommunications Shipping Costs 130

Retail TouchPoints

SEPTEMBER 10, 2021

Amazon will let Whole Foods customers “skip the checkout line” at two new Just Walk Out-enabled locations, in Washington, D.C. Customers do have to either scan their palm, a QR code from the Whole Foods or Amazon app or insert a credit or debit card upon entering and leaving the store, but that’s the only thing that is scanned.

Payment Services 226

Payment Services Technology Gifts Customer 226

Retail TouchPoints

MARCH 21, 2023

Amazon is planning to eliminate 9,000 jobs over the coming weeks, mostly in its AWS, People Experience and Technology (PXT), Advertising and Twitch businesses. The downsizing is on top of the 18,000 layoffs announced in January 2023, though Amazon plans to continue hiring in areas where the company is prioritizing the allocation of resources.

Payment Services 261

Payment Services Customer Experience Blog Operations 261

Retail TouchPoints

JANUARY 27, 2023

Planning features of the new site include informational content such as wedding tricks and tips, blogs and videos, as well as the ability to generate a customized wedding checklist , create vision boards , take style quizzes and book a physical or virtual appointment at a local David’s Bridal store.

Books 279

Books Omnichannel Events Gifts 279

Groove

MARCH 4, 2024

The world of retail is fast-paced, and web design is the cornerstone of customer engagement. Websites crafted strategically can act as a conduit to enhance a user’s experience. Web design effects like these streamline a customer's search and encourage engagement when it presents the most relevant content.

Web Design 370

Web Design eCommerce Improvements Presentation 370

Retail TouchPoints

JANUARY 8, 2024

One of the first criticisms leveled at online apparel sellers was customers’ inability to try products on prior to purchase — and despite many advances in technology, that fact remains a major ecommerce challenge. It also takes into account sizes bought — and kept — by similar customers for the same product or similarly fitting products.

Apparel 147

Apparel Beauty and Health Recommendation Fashion 147

Retail TouchPoints

APRIL 4, 2024

Retailers are pulling out the stops for Earth Month this year: companies like Sephora and REI Co-op are showcasing the success of their recycling efforts, while others including Poshmark and Joor promote the inherent sustainability of their platforms in partnership with eco-friendly brands such as Rothy’s and Marine Serre.

Outdoor 212

Outdoor Fashion Events Fulfillment 212

Retail TouchPoints

FEBRUARY 15, 2024

Moreover, at a time when long-reliable social networks are experiencing massive upheavals, people are looking for connected experiences that feel safe, secure, and ethical – and while online shopping may not sound like the primary destination for those experiences, shopping has historically been a social affair.

Live Chat 232

Live Chat Social Media eCommerce Consumer 232

Groove

FEBRUARY 16, 2024

However, when retailers integrate HubSpot with their Shopify store, the benefits are even more pronounced. This unified view of customer data allows businesses to create targeted marketing campaigns, personalized communication, and more effective customer segmentation.

Shopify 379

Shopify Live Chat Customer Data Information 379

Retail TouchPoints

SEPTEMBER 28, 2021

Back in the heyday of the shopping mall, retailers attracted and retained customers with their in-store experience. Free samples, beautiful displays and attentive salespeople made shopping an immersive experience. But half say they sometimes-to-always experience a problem when shopping online.

eCommerce 263

eCommerce B2C Jewelry Outdoor 263

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

MARCH 10, 2022

Walmart is continuing to expand beyond typical big box retailer offerings with the addition of new wellness services and free access to music streaming platform Spotify for Walmart+ members. Additionally, the retailer announced that all full- and part-time U.S. in a blog post. in a blog post.

Shipping Costs 237

Shipping Costs Subscription Blog Fulfillment 237

Fabric

APRIL 9, 2024

I’ve never written a blog series before. I think I’ve written three blog posts in total! That’s it because I’ve spent fifteen-plus years helping retailers with re-platforming efforts. With all of the retail expectations innovation can bring, it can be a thrill. Then it was Rosetta Stone as CIO and SVP of Customer Success.

eCommerce 130

eCommerce eCommerce Platforms Telecommunications Shipping Costs 130

Retail TouchPoints

DECEMBER 22, 2021

The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants. Retailers including GlassesUSA.com have used the Dynamic Yield platform to enhance product discovery processes with dynamic recommendations.

Merchant Services 244

Merchant Services Payment Services Financial Services Travel 244

Retail TouchPoints

JANUARY 25, 2023

With the increase in these forms of payments, retailers are responsible for protecting their customers’ critical data from threat actors lurking around every corner, ready to siphon sensitive personal information. As threat actors set their sights on retailers who begin their journey to comply with PCI DSS 4.0,

Merchant Services 339

Merchant Services Payment Services Mobile Payments Customer Data 339

Retail TouchPoints

JANUARY 6, 2022

CPG advertisers can now offer consumers a multi-retailer checkout experience directly from their Yahoo native ads and display inventory, allowing consumers to make a purchase from their preferred retailer. Yahoo’s move to make its advertising products shoppable mirrors the current retail media trend.

Retail 261

Retail eCommerce Analytics Shopify eCommerce 261

Groove

JULY 23, 2020

Whether your goal is to automate marketing or sales initiatives, improve site search, increase customer loyalty or convert more customers, there is a software for you. In this blog, we're sharing some of our most trusted, tried and true eCommerce marketing software solutions to help guide your strategy and convert more customers.

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eCommerce Marketing eCommerce Marketing Customer Loyalty 332