Retail TouchPoints

APRIL 24, 2023

retail social commerce projected to reach $80 billion by 2025, according to Insider Intelligence , more consumers, especially Gen Z and millennial shoppers, are turning to creators to help with their purchase decisions. And we’ll continue to see a sizable and growing number of consumers shop in-store from creator recommendations.

Social Media 271

Social Media Electronics Accessories Clothing 271

Kibo

APRIL 8, 2020

With so many people at home, book sales are having a moment. It’s hard for book publishers to participate. For book publishers with their own inventory to move, without a physical space to market products, it’s time for an upgrade (or five). When eBooks first came on the scene, everyone waited for print books to become obsolete.

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Books B2C B2B Social Media 108

Retail TouchPoints

JUNE 22, 2023

While Urban Outfitters ’ assortment is designed for consumers in their teens and early 20s, Anthropologie provides a destination for consumers’ “next generation of life,” when they’re starting careers and families, according to Chief Marketing Officer Elizabeth Preis. Media and print tell a different story,” Preis said. “We

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Customer Clothing Consumer Fashion 269

Retail TouchPoints

SEPTEMBER 8, 2020

Olivela , a digitally native, mission-based retail platform, is emphasizing its key differentiators as a way to forge stronger relationships with customers and reach new audiences across channels. Olivela IRL successfully meets consumers’ content cravings. Customers love content,” Alland said.

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Consumer Beauty and Health Social Media eCommerce 130

Retail TouchPoints

SEPTEMBER 8, 2020

Olivela , a digitally native, mission-based retail platform, is emphasizing its key differentiators as a way to forge stronger relationships with customers and reach new audiences across channels. Olivela IRL successfully meets consumers’ content cravings. Customers love content,” Alland said.

Consumer 130

Consumer Beauty and Health Social Media eCommerce 130

Liveintent

MARCH 22, 2023

Since email is an opt-in channel, brands can use it to reach people who’ve already signed up for specific content and want to hear from them. Here are three pro tips brands can use to affect consumer consideration with ads in email. How will consumers benefit from clicking through and learning more about what you have to offer?

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Consumer Books Electronics Channel 62

Retail TouchPoints

MARCH 25, 2024

Content Marketing, advertising and digital practitioners can expect candid conversations on new channels and tactics that drive acquisition and retention. Collins argues that true cultural engagement is the most powerful vehicle for influencing consumer behavior.

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Retail Article Omnichannel Customer Experience 226

GetElastic

JUNE 26, 2020

Channel conflict is largely centered on product price. The power to disintermediate is the central underlying factor that defines channel conflict, and must be managed by manufacturers and distributors alike to avoid alienating traditional reseller channels. What are the pricing trends in each resale channel?

Shipping Costs 88

Shipping Costs Channel B2B Management 88

Retail TouchPoints

FEBRUARY 7, 2023

Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

Payments 287

Payments Omnichannel Payment Services Consumer 287

Talkoot

MARCH 12, 2024

How leading enterprise brands scale their ecommerce content operations Anna Rillahan Talkoot Chief Growth Officer In the rapidly-evolving world of ecommerce, enterprise retailers face a significant challenge—producing high-quality, high-volume product content that resonates with consumers across channels.

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Operations eCommerce Demo Document 78

Retail TouchPoints

DECEMBER 6, 2021

Haute couture brand Elie Saab has its sights set on a new generation of digital-first luxury shoppers with the launch of its new direct-to-consumer (DTC) website. Now our customers can enjoy immersive, content-rich online shopping journeys, no matter what channel they choose to shop from.”. CEO of Elie Saab in a statement. “We

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Customer Experience Customer Shopify Accessories 277

Retail TouchPoints

JANUARY 27, 2021

According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. Challenge 2: Consumer Confidence — Slow to Recover. The influence of consumer confidence on retail sales cannot be overstated. Challenge 3: Coping with Online Demand.

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Retail Social Media Channel Multichannel 279

Retail TouchPoints

MARCH 8, 2022

Whether they’re shopping for clothes, toys, books, furniture or electronics, consumers shopping for baby items can easily be overwhelmed by the volume of information available — especially online. Through quarterly surveys, consumer panels and individual UX research, Babylist has been able to master its content strategy.

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Social Media Leisure Consumer Toys 298

Retail TouchPoints

JUNE 15, 2022

Controlling traffic volume and giving the perception of control and exclusivity to the consumer is one way to make the most out of each square inch. Customers book an appointment online and then shop in-store, creating a more curated feel while making life easier for associates to manage. Appointments. Self-Checkout/Roaming Checkout.

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Payment Services Books Live Chat Fashion 262

Retail TouchPoints

MARCH 2, 2021

Cardlytics runs banking rewards programs for financial institutions that are designed to allow marketers to identify new customers and increase loyalty from within banks’ online and mobile channels. Founded in 2016, Dosh is a transaction-based advertising platform that helps consumers earn cash back when they shop, dine or book hotels.

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Telecommunications Banking Travel Books 184

Retail TouchPoints

SEPTEMBER 8, 2021

De Datta calls this “seeker-centricity” — creating digital experiences centered on what consumers are seeking, not what a company is selling. In his new book — fittingly titled The Digital Seeker — De Datta looks at “what causes the winners to win in digital, and what causes the losers to lose.” And that’s fine. Why is this?

eCommerce 187

eCommerce Customer Books Payment Services 187

Retail TouchPoints

SEPTEMBER 5, 2023

And if Amazon Prime Day sales and back-to-school shopping trends are any indication ( hint : we know they are), then this year’s Cyber 5 is going to be one for the books. Is there an area that can improve the associate/consumer interaction? Which means now is the time for retailers to reset and reevaluate.

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Consumer Electronics Retail Electronics Customer Experience 227

Retail TouchPoints

JANUARY 13, 2022

The two discussed American consumers’ shifting attitudes toward luxury and how the pandemic has reshaped the luxury market in the U.S., including: The pandemic made it clear that luxury ecommerce is not an oxymoron , with shoppers becoming increasingly channel-agnostic even for high-end purchases; Homebound U.S.

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Travel Consumer eCommerce Fashion 297

Retail TouchPoints

FEBRUARY 18, 2021

And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place. consumer health concerns still loom, according to survey data from Shopkick.

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Retail Beauty and Health Books Omnichannel 296

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Adoption of the omnichannel distribution system and cross-channel marketing. New Look Stores.

Consumer 94

Consumer Retail Social Media Payment Services 94

Retail TouchPoints

NOVEMBER 18, 2022

But with new dynamics — such as new digital channels, inevitable delivery delays and the rise of purpose-driven buying — come new opportunities for brands and retailers to reach parents and family members buying for baby. I think the overall dollar spent will be less or the same but [consumers] will care more about value.

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Gifts Jewelry Toys Consumer 279

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2020

While brick and mortar stores still play a strategic role in this market vertical, online shopping has skyrocketed, and with $294 billion expected in online home furnishing sales by 2022, retail store owners can no longer afford to miss out on the opportunity to ramp up their cross-channel game plans. What is cross-channel retailing?

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Channel Games Payment Services Shipping Costs 61

Retail TouchPoints

MARCH 31, 2022

Brand loyalty is fading fast as shoppers constantly examine new options and are more open to new brands, new distribution channels and new innovations. What this means is that consumers aren’t following the pathways on which our research and marketing models have been based for decades.

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Marketing Online Retail Information Consumer 277

Wiser

FEBRUARY 6, 2023

For most retailers, the ultimate goal is creating a seamless shopping experience for consumers. A shopping experience that spans channels, allowing customers to engage with a brand online, in-store, and in between. According to Commbox , 90 percent of consumers use multiple channels when making purchases.

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Omnichannel Channel Social Media Consumer 145

Omnisend

NOVEMBER 12, 2021

Major shake-ups in the ecommerce industry have made it harder than ever to predict consumer trends. Scot is very much an entrepreneur, so he’s very interested in new, young companies, but he founded a company that he took public called Channel Advisor, which is a big vendor in our space. Reading Time: 17 minutes.

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Channel eCommerce Shopify Consumer Electronics 78

BigCommerce

SEPTEMBER 12, 2017

Conducting high-level research into who buys what, when and why, with regards to Americans shopping online, can be costly and time-consuming — which is why we’ve done it for you. Are you an omni-channel seller? It’s easier than ever for businesses to have a digital presence across a variety of channels. Online shopping.

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eCommerce Beauty and Health Social Media Customer 420

OrderDynamics

APRIL 2, 2019

The Oh La La ’s and the Non Non Non ’s: The State of Omni-channel in France. It set out to uncover the shopper’s view of retail omni-channel offerings. In the global report , results were presented to give an overall understanding on the state of omni-channel capabilities across the world. Ultimately, 50.5%

Channel 55

Channel eCommerce Merchant Services Books 55

Retail TouchPoints

AUGUST 31, 2020

The luxury retailer’s fully digital fall fashion campaign, called Neiman’s State of Mind , replaces its Fall Book and incorporates a message that is positive but practical — consumers cannot control current circumstances, but they can decide how to think about them.

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Fashion Magazine Books Events 203

Retail TouchPoints

MAY 9, 2023

A fashion retailer, for example, will want to quickly list its new season’s assortment on its digital channels in order to market and promote these products to customers. Consumers are also driving the march to automation, asking retailers for automated features to make their shopping journeys more seamless. What’s Next?

Payment Services 274

Payment Services Retail Operations Banking 274

Omnisend

JULY 23, 2023

Consumers are still shopping, but they’re doing so with more caution. At just the right time” messages are more pronounced than ever, making omnichannel marketing on channels that you control exceptionally important. That consumers enjoy those sectors’ emails, for whatever reason. The result? “At of email orders but only 2.6%

Food and Beverages 78

Food and Beverages Marketing eCommerce Books 78

Steve Dennis

MARCH 13, 2020

Think for a moment about all the radical shifts we are experiencing in this age of digital disruption… The shift from largely siloed experiences to those that are cross-channel and demand well-harmonized integration. The shift from brands being in control to empowered consumers who are increasingly dictating their requirements.

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Books Fashion Channel Consumer 163

Retail TouchPoints

AUGUST 25, 2021

Today, every one in five purchases is made online, largely due to changing consumer habits in the wake of lockdowns and other restrictions. A high level of services unique to each customer, delivered with little or no downtime, is what consumers now expect. Before the pandemic, ecommerce accounted for approximately 16% of all retail.

Payment Services 261

Payment Services Retail Multi-channel Payments 261

Dynamic Action

DECEMBER 15, 2023

81% of consumers expect brand consistency across channels, underscoring the pivotal role of omnichannel experiences in retail. Introducion In the ever-evolving retail landscape, staying competitive demands a strategic approach that aligns with dynamic consumer behaviors. Book your demo here.

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Omnichannel Retail Social Media Demo 62

365 Retail

APRIL 20, 2024

A New Approach to Customer Relationships for Brick-and-Mortar Customer retention is fundamental to profitability, demanding deep, meaningful relationships with consumers. Visit their stand at #6H38 to explore the future of in-store interactions.

Technology 58

Technology Retail Customer Retention Customer Data 58

OrderDynamics

MAY 29, 2018

What is Omni-channel Brand Intimacy? Mario Natarelli and Rina Plapler wrote the book on ‘Brand Intimacy’. Also, in a retail context, their four forms model inspires the question of whether omni-channel brand intimacy exists. In all four, there are examples of omni-channel brand intimacy. Experiential. Brand Intimacy.

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Channel Social Media eCommerce Outdoor 50

Steve Dennis

SEPTEMBER 14, 2020

The typical multi-brand retailer sits between the manufacturing community and its target consumers, performing valuable intermediary tasks like selecting the right products for the markets it serves, carrying local inventory, owning and creating attractive environments to sell the product, and so on. This shift is dramatic on many levels.

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eCommerce Multi-channel Consumer Books 211

Kissmetrics

JUNE 1, 2021

Another reason YouTube viewing has spiked is that consumers stopped limiting themselves to TV and started consuming videos in other ways; primarily via YouTube, though there are other popular video streaming platforms. Audiovisual content that helps anticipate the possible questions of consumers might even shorten the buying cycle.

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Webinar Travel Games Article 317