Groove

JUNE 9, 2021

Incentives include anything that your target audience finds valuable, such as a special first-time discount, an entrance into a giveaway, a free downloadable piece of content like a video course or case study, a checklist and so much more. Delighting Customers. Use A Customer Loyalty Program.

Marketing 367

Marketing Social Media Customer Loyalty Shopping Carts 367

Retail TouchPoints

OCTOBER 12, 2020

Brands are scrambling to establish customer loyalty with new shoppers, while ramping up personalization efforts to hold on to existing ones. Ecommerce growth that wasn’t forecasted to reach fruition for five years happened in approximately five months. 13 at 5:45 pm (ET).

eCommerce 270

eCommerce Omnichannel Customer Loyalty Fulfillment 270

Smile.io

FEBRUARY 20, 2018

Sephora’s largest rival in beauty is also one of their largest competitors in customer loyalty. Ulta Beauty, an American cosmetics store, has put a lot of focus into ensuring that all of their customers are rewarded for their loyalty.

Customer Loyalty 37

Customer Loyalty Customer 37

Smile.io

FEBRUARY 11, 2021

It’s that time of year again – time to take a look at the brands that made being a customer in 2020 not just a tolerable experience, but a rewarding one. What are the top customer loyalty programs of the year? The more points their customers have earned, the bigger and better the rewards they can get. What will 2021 hold?

Customer Loyalty 46

Customer Loyalty Customer Accessories Banking 46

Smile.io

OCTOBER 18, 2019

Plum PLUS rewards could definitely use a few edits, but its ability to cater to customer needs through personalized recommendations and accessibility could still make this program a best-seller. Understanding what your customers want is the first chapter. GET THE FREE GUIDE.

Books 36

Books Shipping Costs Subscription Shipping 36

Smile.io

FEBRUARY 22, 2024

True customer loyalty is a brand for every ecommerce brand. And it’s earned through the experiences a customer has with your business over time. What makes it more valuable than short-term revenue is that a loyal customer will be your brand advocate, bring in customers, and always choose you over a competitor. 

Customer Loyalty 95

Customer Loyalty Shipping Costs Customer eCommerce 95

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? Aside from loving their product, what makes you return?

Customer Loyalty 67

Customer Loyalty Customer Travel Customer Retention 67

Groove

DECEMBER 3, 2020

Do this by including case studies, blogs, videos, product reviews and more in your automated emails. Delighting Customers. Once your leads convert into customers, it's important to focus on continuing to earn their business. Your marketing efforts should not end once a lead becomes a customer.

X-cart 221

X-cart Customer Retention Shopping Carts eCommerce 221

ESW

JUNE 1, 2023

ESW Case Study ICONIC US FASHION BRAND. The seamless shopper experience helped increase customer loyalty and conversions through a robust product offering, a smooth checkout, and reduced shipping and returns lead times.

Fashion 60

Fashion Shipping Costs Merchant Services Omnichannel 60

365 Retail

AUGUST 25, 2021

We’re here to share a rather interesting case study from an office fruit delivery company that has bucked every trend through some of the worst business conditions in recent memory. Case Study Example: Fruitful Office was born in 2007 from one drive: to make fresh fruit a staple in every London office.

Supplies 52

Supplies Customer Loyalty Games Marketing 52

365 Retail

DECEMBER 20, 2023

Bonuses & Rewards: Enhancing customer loyalty Organisations are investing substantial amounts of money in the development and execution of rewards programmes, ranging from airlines providing frequent flier incentives to telecoms firms reducing costs to attract more customers. The company’s interest is reasonable.

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Kissmetrics

OCTOBER 5, 2020

This boosts customer loyalty and makes people feel more of an affinity with your brand. Hence, you should look for case studies, testimonials and reviews that show the agency is capable. Sculpt works with B2B and SaaS companies who hope to acquire leads and customers through social media. Increase Engagement.

Social Media 363

Social Media B2B Document Information 363

UpSellIt

NOVEMBER 16, 2022

Bonus Material: Product Recommendation Case Study Types of Product Recommendations It’s important to learn the different types of recommendations to ensure you’re using them correctly. Furthermore, 60% of consumers say they’ll become repeat customers after a personalized shopping experience.

Recommendation 78

Recommendation Shipping Costs Customer Loyalty Consumer 78

Pivotree Blog

JULY 5, 2023

“Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

B2B 52

B2B Customer B2C Supplies 52

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 76

Customer Loyalty Customer Jewelry Social Media 76

Kissmetrics

SEPTEMBER 17, 2021

People love the personal touch, and the ability to send automatic responses helps me build customer loyalty and further establish myself on Instagram. Send social proof a few days later, such as a case study or short review. Although I’m not there manually answering everyone, the responses are much appreciated.

Social Media 359

Social Media Marketing Customer Loyalty Other 359

Smile.io

JANUARY 2, 2018

Some of the biggest brands in the world, including Macy’s, Office Depot, and Air Canada, are ditching their clunky loyalty efforts for more holistic programs. If 2016 was the year of rewards blunders and program refreshes, 2017 is all about wiping the slate clean.

Customer Loyalty 42

Customer Loyalty Customer 42

RetailMinded

DECEMBER 26, 2023

This changing market has forced retailers to learn to adapt and adopt flexible operations that function alongside a change in business culture that refocuses on customer loyalty. Businesses are focusing on customer-focused business models making the retail industry more agile.

eCommerce 64

eCommerce Retail Department Stores Technology 64

Smile.io

FEBRUARY 16, 2024

Ecommerce Manager, to learn more about how Dr. Sam’s customer loyalty program has evolved over time.    “We introduced our loyalty program in 2019 as a means to appreciate and reward our loyal customers,” Sarah explains.   Exporting customer loyalty data from their old loyalty provider.

Customer Loyalty 76

Customer Loyalty Shipping Costs Social Media Customer 76

Smile.io

DECEMBER 27, 2018

There’s a mantra often heard in business circles that says you should “always be optimizing.”.

Customer Loyalty 46

Customer Loyalty Customer 46

UpSellIt

AUGUST 23, 2023

Personalized Push Notifications Push notifications deliver customized messages that resonate with individual preferences and interests of your shoppers. Leveraging customer data, behavior patterns, and preferences, brands can engage customers at the right moment, increase conversions, and foster long-term customer loyalty.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

UpSellIt

JULY 13, 2023

Take a look at the key omnichannel strategies your brand should implement to strengthen client relationships, boost customer loyalty, and increase revenue. Tailor promotions, recommendations, and messages based on your customers’ preferences and behaviors. Ready to learn more?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.   Smile.io

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

ChannelSale

DECEMBER 1, 2023

Display case studies and client testimonials from satisfied product or service users. This instills trust in potential customers that they are making informed decisions. Easy Access to Support: Ensure customer assistance and contact information options are easily available. Building Trust: Building trust is crucial.

Consumer 52

Consumer Management Demo SEO 52

ESW

APRIL 17, 2023

For sustained success, brands need a collaborative team of multi-disciplinary experts whose common goal is to drive long-term revenue and customer loyalty. But with proper evaluation and design, brands can capture the data they need without increasing customer friction.

eCommerce 78

eCommerce Multi-channel Clothing Merchant Services 78

Algopix

AUGUST 14, 2023

Marketing and Branding: These books provide actionable advice on building compelling brands, crafting engaging narratives, and driving customer loyalty. Amazon FBA books often feature real-life case studies and stories of sellers who have triumphed over obstacles. Financial Literacy : Managing finances is integral.

Books 101

Books eCommerce Arts Webinar 101

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. Your loyalty program needs to be an extension of the rest of your brand.

Customer Loyalty 61

Customer Loyalty Customer Subscription Omnichannel 61

FastSpring

DECEMBER 18, 2020

You need to show potential customers that your product or service will add value to their business, and the best way to do that is by investing in content assets. You might decide to invest in white papers and case studies, or go social by targeting customers through LinkedIn and webinars.

B2B 147

B2B eCommerce Payment Services SEO 147

Smile.io

AUGUST 19, 2021

Blume delivers an on-brand customer loyalty experience. Starbucks’ Stars Currency Name: Stars Who’d have thought something as simple as gold Stars would have such an impact on the customer experience? Loyalty Case Study: Starbucks Rewards. So what makes it so successful? Firstly, it looks and feels valuable.

Beauty and Health 74

Beauty and Health Customer Loyalty Banking Books 74

ViiBE Blog - Retail

APRIL 19, 2021

If your customer leaves unsatisfied, they are unlikely to give you any repeat business. The customer relationship you have established goes out the window, and you’ll have to start building customer loyalty with someone else. But what if you could turn that unhappy customer into a happy one instead?

Customer Retention 52

Customer Retention Customer Customer Loyalty Management 52

UpSellIt

MARCH 3, 2023

Customer loyalty doesn’t exist without trust, and it should be a core focus in your branding initiatives. Promote Customer Reviews 58% of shoppers have abandoned their shopping cart due to the absence of user reviews and pictures. Build Trust With Shoppers Trust is crucial in today’s world of online shopping.

Conversion Optimization 78

Conversion Optimization Recommendation Shipping Costs Clothing 78

UpSellIt

MARCH 3, 2023

Customer loyalty doesn’t exist without trust, and it should be a core focus in your branding initiatives. Promote Customer Reviews 58% of shoppers have abandoned their shopping cart due to the absence of user reviews and pictures. Build Trust With Shoppers Trust is crucial in today’s world of online shopping.

Conversion Optimization 78

Conversion Optimization Recommendation Shipping Costs Clothing 78

Smile.io

APRIL 30, 2024

The Challenge: earning customer loyalty in a competitive niche market  As a custom LEGO© minifig seller, The Minifig Co. Customers have a variety of brands from which they can choose, so providing an incentive for repeat purchases is vital.   📣 “Smile.io

Toys 62

Toys Customer Retention Information Social Media 62

OrderDynamics

APRIL 23, 2019

In this case the retailing brand. Building a brand improves customer loyalty. Ultimately, loyalty is what brings people back to your online site. Create a partnership that helps build your retail brand and boost customer loyalty. It is what generates regular repeat traffic. Dropshipping Product Lever.

Shipping Costs 61

Shipping Costs eCommerce Merchant Services Retail 61

Smile.io

DECEMBER 14, 2021

It’s time to announce the top customer loyalty programs of the year! Top 10 Customer Loyalty Programs of 2020 It’s that time of year again – time to take a look at the brands that made beinga customer in 2020 not just a tolerable experience, but a rewarding one.

Customer Loyalty 70

Customer Loyalty Customer Shipping Costs Outdoor 70

Wiser

NOVEMBER 6, 2023

When customers have all the information they need at their fingertips with just a few clicks, including detailed product descriptions, high-resolution images, and customer reviews reduces uncertainty and builds trust. This not only boosts immediate sales but also fosters customer loyalty and promotes repeat business.

Payment Services 78

Payment Services eCommerce Retail Games 78

OrderDynamics

JANUARY 13, 2019

Supply chain must keep up with customer demand. Customers expect an integrated omni-channel experience. These are the tenets that drive customer loyalty, that drive revenue growth, that also drives profitability. In addition to the case studies with Nordstrom’s, Honesty Market, and others, were some re-assuring aspects.

Events 57

Events Electronics Customer Loyalty Consumer Goods 57