Groove

JUNE 9, 2021

With an optimized eCommerce email marketing strategy you'll attract new leads, engage more contacts and convert them into customers in no time. Also, create segmented lists for subscribers, leads and customers to tailor promotions to each of those audiences, too. Delighting Customers. Use A Customer Loyalty Program.

Marketing 367

Marketing Social Media Customer Loyalty Shopping Carts 367

Smile.io

FEBRUARY 11, 2021

It’s that time of year again – time to take a look at the brands that made being a customer in 2020 not just a tolerable experience, but a rewarding one. What are the top customer loyalty programs of the year? The more points their customers have earned, the bigger and better the rewards they can get.

Customer Loyalty 46

Customer Loyalty Customer Accessories Banking 46

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? We researched tons of loyalty programs and a few brands stood out to us! Dynamite: Dynamite Studio App.

Customer Loyalty 66

Customer Loyalty Customer Travel Customer Retention 66

365 Retail

DECEMBER 20, 2023

Many companies gauge their performance by evaluating new client acquisitions or expanding their customer base. The larger the number of customers, the more successful they consider themselves a business. What is customer retention? What is customer retention? Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Retail TouchPoints

OCTOBER 12, 2020

Brands are scrambling to establish customer loyalty with new shoppers, while ramping up personalization efforts to hold on to existing ones. Ecommerce growth that wasn’t forecasted to reach fruition for five years happened in approximately five months. 13 at 5:45 pm (ET).

eCommerce 288

eCommerce Omnichannel Customer Loyalty Fulfillment 288

Smile.io

FEBRUARY 22, 2024

True customer loyalty is a brand for every ecommerce brand. And it’s earned through the experiences a customer has with your business over time. What makes it more valuable than short-term revenue is that a loyal customer will be your brand advocate, bring in customers, and always choose you over a competitor. 

Customer Loyalty 94

Customer Loyalty Shipping Costs Customer eCommerce 94

Smile.io

FEBRUARY 20, 2018

Sephora’s largest rival in beauty is also one of their largest competitors in customer loyalty. Ulta Beauty, an American cosmetics store, has put a lot of focus into ensuring that all of their customers are rewarded for their loyalty.

Customer Loyalty 37

Customer Loyalty Customer 37

Groove

DECEMBER 3, 2020

If you're not using an automated workflow to streamline your marketing efforts, continue reading to discover how eCommerce automation can be used to attract, engage and delight customers at any stage of the buyer's journey. Customize, automate, schedule and compose messages to as large or as small of a group as you'd like.

X-cart 221

X-cart Customer Retention Shopping Carts eCommerce 221

Pivotree Blog

JULY 5, 2023

“Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

B2B 52

B2B Customer B2C Supplies 52

Smile.io

OCTOBER 18, 2019

Will this program revamp keep Indigo’s customers turning to the next page or have them shutting the cover for good? With all the change that Indigo’s rewards program underwent, there are a lot of new benefits that customers new and old alike will get to experience. The PLUS side. Low barriers to entry. Do I need to sign up again?”

Books 36

Books Shipping Costs Subscription Shipping 36

Kissmetrics

OCTOBER 5, 2020

You want to use social media to plant the seeds of interest and encourage potential customers to enter your sales funnel. This boosts customer loyalty and makes people feel more of an affinity with your brand. Provide Great Customer Service. They Offer a Customized Service. Generate Leads. Boost Sales.

Social Media 363

Social Media B2B Document Information 363

ESW

JUNE 1, 2023

ESW Case Study ICONIC US FASHION BRAND. The seamless shopper experience helped increase customer loyalty and conversions through a robust product offering, a smooth checkout, and reduced shipping and returns lead times.

Fashion 60

Fashion Shipping Costs Merchant Services Omnichannel 60

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 75

Customer Loyalty Customer Jewelry Social Media 75

UpSellIt

NOVEMBER 16, 2022

However, poorly executed recommendations can cause friction and worsen the customer experience, making it extremely important to get it right. Benefits of Product Recommendations Product recommendations provide a better overall experience for your customers. In your copy, speak to the consumer directly to create a personal connection.

Recommendation 78

Recommendation Shipping Costs Customer Loyalty Consumer 78

Smile.io

JANUARY 2, 2018

Some of the biggest brands in the world, including Macy’s, Office Depot, and Air Canada, are ditching their clunky loyalty efforts for more holistic programs. If 2016 was the year of rewards blunders and program refreshes, 2017 is all about wiping the slate clean.

Customer Loyalty 42

Customer Loyalty Customer 42

365 Retail

AUGUST 25, 2021

We’re here to share a rather interesting case study from an office fruit delivery company that has bucked every trend through some of the worst business conditions in recent memory. Case Study Example: Fruitful Office was born in 2007 from one drive: to make fresh fruit a staple in every London office.

Supplies 52

Supplies Customer Loyalty Games Marketing 52

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. Ecommerce personalization tailors the online shopping experience to individual customers based on their preferences, behaviors, and characteristics.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Smile.io

FEBRUARY 16, 2024

  Since then, the brand has grown into a holy grail staple for acne-prone customers worldwide. With a purposefully limited range of products that target specific issues, customers feel confident instead of overwhelmed when shopping on Dr. Sam’s website.   Deactivating their former loyalty program.

Customer Loyalty 75

Customer Loyalty Shipping Costs Social Media Gifts 75

Smile.io

DECEMBER 27, 2018

There’s a mantra often heard in business circles that says you should “always be optimizing.”.

Customer Loyalty 45

Customer Loyalty Customer 45

Smile.io

MARCH 20, 2024

Customers no longer simply appreciate being rewarded for their business—they expect it. In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.

Shipping Costs 76

Shipping Costs Shopify Customer Loyalty Merchant Services 76

Kissmetrics

SEPTEMBER 17, 2021

People love the personal touch, and the ability to send automatic responses helps me build customer loyalty and further establish myself on Instagram. Automated Direct Messaging (ADM) can be used for various purposes such as customer service, account management, and marketing campaigns. Want to see it in action?

Social Media 359

Social Media Marketing Customer Loyalty Other 359

RetailMinded

DECEMBER 26, 2023

Retailers approached this change by adding e-commerce options to their own business, balancing customer needs and that digital convenience. This changing market has forced retailers to learn to adapt and adopt flexible operations that function alongside a change in business culture that refocuses on customer loyalty.

eCommerce 64

eCommerce Retail Department Stores Technology 64

UpSellIt

JULY 13, 2023

By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. An omnichannel retail strategy connects numerous channels and touchpoints to provide customers with a seamless shopping experience. What is Omnichannel Retailing?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

ChannelSale

DECEMBER 1, 2023

By comprehending and utilizing each phase, businesses can sell their products more successfully, increasing sales and customer retention. Awareness The Awareness stage of the consumer experience is when potential customers first become aware of their needs, problems, or both. They learn about your value and how it meets their needs.

Consumer 52

Consumer Management Demo SEO 52

Email Audience

JUNE 30, 2021

TrackSmith is arunning gear and apparel company that uses its email marketing to tell the stories of its customers. If you have testimonials for your products, see them as case studies. Chances are your customers are waiting to open one. Retail abandoned cart emails target customers who considered buying from you.

Customer 52

Customer Retail Shipping Costs Events 52

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. For beauty and skincare brands, having a loyalty program is always a good idea.

Customer Loyalty 60

Customer Loyalty Customer Subscription Omnichannel 60

FastSpring

DECEMBER 18, 2020

For these companies, the change to a B2B sales model means moving their customers to make their purchases online. This was the exact problem that BizNet hit when they realized their manual B2B sales strategy was no longer working for them—or their customers. It wasn’t ideal for the business or its customers. “It

B2B 147

B2B eCommerce Payment Services SEO 147

ESW

APRIL 17, 2023

For sustained success, brands need a collaborative team of multi-disciplinary experts whose common goal is to drive long-term revenue and customer loyalty. But with proper evaluation and design, brands can capture the data they need without increasing customer friction. Toast notification displays a shorter message.

eCommerce 78

eCommerce Multi-channel Clothing Merchant Services 78

Algopix

AUGUST 14, 2023

With its seamless order fulfillment, customer service, and global reach, FBA has opened up new avenues for aspiring entrepreneurs to start and grow their online businesses. Consumer Psychology: Understanding customer behavior and decision-making is crucial for effective marketing. Financial Literacy : Managing finances is integral.

Books 101

Books eCommerce Arts Webinar 101

Teamwork Retail

JULY 8, 2020

While feature-focused explosions like “Curbside Pickup” are rare, the value of Omnichannel retail with a strong eCommerce presence has become abundantly clear: the ability to reach customers anywhere at any time. This flexibility is valuable, especially when it is impossible to sell to customers in a store physically.

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

Wiser

NOVEMBER 6, 2023

It acts as a virtual storefront, enticing visitors to become customers by showcasing your products effectively. Limited influence over product descriptions, images, and pricing can result in inconsistencies in brand messaging and customer experience. A successful eCommerce business relies heavily on a well-crafted retail product page.

Payment Services 78

Payment Services eCommerce Retail Games 78

UpSellIt

MARCH 3, 2023

Once your product pages are optimized, you’ll encounter fewer returns and increased customer satisfaction. 4 Ways to Optimize your Product Page Take a look at the four ways to optimize your ecommerce product pages for increased conversions, AOV, and customer lifetime value. Here’s how you achieve it.

Conversion Optimization 78

Conversion Optimization Recommendation Shipping Costs Clothing 78

UpSellIt

MARCH 3, 2023

Once your product pages are optimized, you’ll encounter fewer returns and increased customer satisfaction. 4 Ways to Optimize your Product Page Take a look at the four ways to optimize your ecommerce product pages for increased conversions, AOV, and customer lifetime value. Here’s how you achieve it.

Conversion Optimization 78

Conversion Optimization Recommendation Shipping Costs Clothing 78

ViiBE Blog - Retail

APRIL 19, 2021

Unhappy customers are a challenge for any company. If your customer leaves unsatisfied, they are unlikely to give you any repeat business. The customer relationship you have established goes out the window, and you’ll have to start building customer loyalty with someone else.

Customer Retention 52

Customer Retention Customer Customer Loyalty Management 52

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. Why is customer retention so important?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Smile.io

AUGUST 19, 2021

Colors, logos, and product images are all great places to start, but what you choose to name your program and currency are what customers will remember. Calling your loyalty points “points” puts your program in danger of becoming generic, leaving your brand at risk of flying under your customers’ radar.

Beauty and Health 73

Beauty and Health Customer Loyalty Banking Books 73

Smile.io

DECEMBER 14, 2021

It’s time to announce the top customer loyalty programs of the year! Top 10 Customer Loyalty Programs of 2020 It’s that time of year again – time to take a look at the brands that made beinga customer in 2020 not just a tolerable experience, but a rewarding one.

Customer Loyalty 69

Customer Loyalty Customer Outdoor Shipping Costs 69