lateshipment

JULY 12, 2022

Many consumers do brand research and read online reviews before committing to a business. Therefore, an exceptional customer experience should be a top priority for e-commerce businesses. One of the biggest customer experience challenges e-commerce brands face is a lack of personal interaction with the customer.

eCommerce 130

eCommerce Customer Customer Experience Social Media 130

Retail TouchPoints

AUGUST 17, 2022

It’s hard to say that 2022 has been the year of ecommerce so far. According to the latest Mastercard SpendingPulse report, ecommerce transactions have declined 1.8% Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether.

eCommerce 355

eCommerce Payment Services Channel Social Media 355

lateshipment

NOVEMBER 18, 2022

It’s time to include quality video content in your e-commerce website and marketing process. Since their inception and rise, videos have surpassed other content formats in terms of consumer consumption as they’re both educational and entertaining. Pick the right channel or platform. Ready to get started? That’s not all!

eCommerce 130

eCommerce Marketing Information Small Business Retail 130

Retail TouchPoints

AUGUST 18, 2020

After emerging in January from its second stint in bankruptcy since 2017, Payless “is back,” the retailer trumpets on its newly launched e-Commerce site. Through partnerships with schools across the country, it will provide students, teachers and their families with online connectivity technology, complimentary lunches and shoes.

eCommerce 197

eCommerce Payment Services Payments Omnichannel 197

365 Retail

FEBRUARY 10, 2023

Consumer electronics brands are looking to increase their direct-to-consumer selling in 2023, despite the cost of living crisis and reductions in consumer spending. In addition, they are looking to broaden their use of social channels to include Instagram Checkout and TikTok in equivalent volumes to Amazon, new research shows.

Channel 122

Channel Consumer Electronics Consumer Electronics 122

Retail TouchPoints

AUGUST 19, 2020

It would seem that scales have long been tipped in favor of the retail giants — those with massive footprints, established brands, warehouses chock-full of supply to meet global consumer demand and the resources to offer a wide array of products. The easier option is in fact to move away from giant e-Commerce marketplaces.

eCommerce 214

eCommerce Merchant Services Games Payment Services 214

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. Why E-commerce Businesses Need to Stay Updated with the CX Trends. 6 E-commerce CX Trends to Look out for in 2023.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

SEPTEMBER 11, 2020

In reality, Black Friday has seen a steady decline for years now as retailers started promotions earlier and earlier and consumers grew tired of the chaos. All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1].

eCommerce 194

eCommerce Operations Fulfillment Customer Loyalty 194

ChannelAdvisor

JUNE 29, 2022

The beauty industry is getting a digital makeover, according to eMarketer’s new report, US Beauty E-Commerce 2022: How to Win Over Gen Z and the Ever-Evolving Online Shopper. That’s because the online trends and habits consumers formed during 2020 (e.g., New Technologies for Innovative Shopping . Expanded Social Selling.

eCommerce 95

eCommerce Beauty and Health Social Media Specialty Retailers 95

365 Retail

APRIL 2, 2024

In the rapidly evolving digital landscape, where e-commerce has solidified its position as the cornerstone of retail, the necessity for continuous customer support across a plethora of channels has emerged as a fundamental standard.

eCommerce 52

eCommerce Omnichannel Live Chat Retail 52

ChannelAdvisor

AUGUST 12, 2022

According to recent research by Digital Commerce 360 , collective sales on B2B marketplaces grew 130% year over year in 2021 to $56 billion, making them the fastest growing segment in B2B ecommerce. Marketplaces are an optimal channel option for both consumers and sellers. Evolving consumer behavior.

eCommerce 85

eCommerce B2B Shipping Costs Multichannel 85

Retail TouchPoints

OCTOBER 12, 2023

Consumers are cautious and somewhat “on watch” when it comes to AI, but they know they’ll need to reconcile their reservations. According to Morning Consult, 52% of consumers are convinced that AI is here to stay. Immersive digital technologies will only continue to expand both in reach and accessibility in the coming years.

Technology 247

Technology Other Consumer Fashion 247

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 257

Technology Retail Customer Experience Presentation 257

Retail TouchPoints

JUNE 27, 2023

There’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations , influencing operations and transforming entire industries. When it comes to ecommerce, the answer is a resounding “yes.” Here are just a few that will positively disrupt ecommerce: 1.

eCommerce 265

eCommerce Multi-channel Multichannel Channel 265

ChannelAdvisor

NOVEMBER 21, 2022

It doesn’t really matter whether you’re new to the e-commerce game or you’ve been selling on marketplaces for years — the pace of change is enough to overwhelm even the most seasoned veteran. . Consumer expectations change. 10 Best Practices to Improve E-Commerce Sales. Entice consumers with appealing content. .

eCommerce 98

eCommerce Shipping Costs Fulfillment Social Media 98

RTP blog

OCTOBER 3, 2018

It’s no secret to anyone following retail that e-Commerce is evolving rapidly (along with the store experience), particularly as the channels continue to converge. The RTP editors share their thoughts on the trends and insights revealed by the 16 experts cited in the E-Commerce Innovations Special Report.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

Algopix

AUGUST 30, 2023

In today’s fast-paced digital landscape, staying ahead in the eCommerce industry requires continuous learning and adaptation. As an eCommerce seller, you’re undoubtedly familiar with the abundance of information available online, but have you considered the untapped potential of podcasts as a valuable resource for your growth?

eCommerce 108

eCommerce Shopify Information Technology 108

lateshipment

OCTOBER 9, 2023

Personalization has become a norm rather than just being something that e-commerce brands do to just sway customers. Ecommerce Personalization has become just more than that in this bustling world. 66% of consumers want businesses to understand their specific requirements and expectations. Salesforce ). Salesforce ).

eCommerce 130

eCommerce Gifts Social Media Recommendation 130

lateshipment

APRIL 28, 2024

From brick-and-mortar to e-commerce, businesses have been running successfully all these years by building their foundation on just a question — “What do customers want?” Just like E-commerce, CX is also transforming while still being an integral part of the shopping channel and innovations can’t be left out.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

ChannelAdvisor

DECEMBER 22, 2021

This time of year brands and retailers are in the midst of the holiday rush as consumers hurry to buy gifts for family and friends. But, as 2021 winds down, it’s time to think about the bigger picture and look at what we’ve seen and learned in e-commerce as we head into 2022. Lessons Learned. Trends for 2022. Be everywhere.

eCommerce 98

eCommerce Shipping Costs Fulfillment Supplies 98

ChannelAdvisor

DECEMBER 22, 2021

This time of year brands and retailers are in the midst of the holiday rush as consumers hurry to buy gifts for family and friends. But, as 2021 winds down, it’s time to think about the bigger picture and look at what we’ve seen and learned in e-commerce as we head into 2022. Lessons Learned. Trends for 2022. Be everywhere.

eCommerce 94

eCommerce Shipping Costs Fulfillment Supplies 94

ChannelAdvisor

AUGUST 29, 2022

Quick commerce – also known as Q-commerce and on-demand delivery – is an e-commerce delivery process that aims to have purchased goods and services delivered within an hour or less. Quick commerce isn’t exactly new. A Closer Look at the Quick Commerce Landscape. Intermediate delivery services.

eCommerce 92

eCommerce Food and Beverages Fulfillment Consumer 92

Pivotree Blog

OCTOBER 18, 2023

Fresh from the 2023 MEMA Technology Conference , I feel re-energized and even more passionate about my love for this industry, if that is even possible! I can’t help but praise how much I enjoyed the panel discussion from members of the newly formed Heavy Duty eCommerce Committee (HDeCC).

eCommerce 69

eCommerce Technology eCommerce Platforms EDI 69

RTP blog

SEPTEMBER 25, 2017

By Susan Wall, Oracle + Bronto Consumers today want it all when they shop. As time goes on, and as consumers continue to weave seamlessly in and out of channels, their expectation for a smooth, frictionless shopping experience will continue to rise, making it vital that retailers meet their needs every step of the way.

Technology 300

Technology eCommerce Platforms eCommerce Recommendation 300

lateshipment

NOVEMBER 11, 2021

In this article, we’ll be putting our focus on BFCM, the biggest time of the year for e-commerce retail, where they look forward to maximizing their Holiday season sales. The crisis has become the biggest stumbling block e-commerce businesses would ever face in history. Increased customer acquisition costs.

eCommerce 130

eCommerce Customer Shipping Costs Social Media 130

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

Consumer 345

Consumer Omnichannel Events Customer Experience 345

ChannelAdvisor

AUGUST 19, 2022

If only managing e-commerce inventory was as easy as running a lemonade stand. Real e-commerce companies must manage multiple moving parts of their business — the most complex of which is inventory management. Keeping inventory updated across multiple channels is hard work, especially during peak selling seasons.

eCommerce 92

eCommerce Management Shipping Costs Drop Ship 92

Retail TouchPoints

SEPTEMBER 4, 2020

Behavioral Personalization : In the post-COVID era the closure or inaccessibility of physical stores has led to an acceleration in the movement of sales towards e-Commerce. Many e-Commerce sites have experienced increases in traffic and sales volumes equivalent to the holiday period in a normal year. According to the U.S.

eCommerce 137

eCommerce Multi-channel Merchant Services Department Stores 137

Retail TouchPoints

MARCH 2, 2023

The solution is designed to monitor both the in-store and digital shelf, track share of search, review location-based analytics, quantify image and ecommerce compliance and measure consumer sentiment.

Channel 225

Channel Omnichannel Retail Technology 225

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 118

eCommerce Payment Services Cryptocurrencies Shipping Costs 118

RTP blog

OCTOBER 17, 2018

Earlier this month, Retail TouchPoints unveiled its fifth annual E-Commerce Technology Preview , which includes insights from industry experts at 12 solution providers. The guide offers an exclusive look at what retailers need to do in order to achieve e-Commerce success in 2019 and beyond.

eCommerce 150

eCommerce eCommerce Technology Magento Mobile 150

Retail TouchPoints

FEBRUARY 2, 2024

Steve Jobs once famously said that his job was to figure out what consumers want before they know they want it. Unified commerce isn’t just about implementing a platform,” said Justin Racine, Principal for Unified Commerce Strategy at digital consultancy Perficient in an interview with Retail TouchPoints.

Omnichannel 258

Omnichannel Payment Services Technology Banking 258

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. But the right ecommerce ecosystem can help address these and expedite their journey to offer personalization. Customers want an immediate response on their preferred channel, time and manner.

Consumer 218

Consumer Customer Loyalty Customer Experience Recommendation 218

Algopix

APRIL 14, 2024

In the fast-paced world of eCommerce, where trends evolve overnight and consumer behavior shifts at the drop of a hat, the role of marketing leaders is more crucial than ever. As we step into 2024, it’s time to shine a spotlight on the 20 most influential eCommerce marketing leaders who are shaping the industry’s future.

eCommerce Marketing 113

eCommerce Marketing eCommerce Marketing Toys 113

Retail TouchPoints

FEBRUARY 6, 2024

Of course, to any ecommerce veteran the inevitable deflation was visible from a mile away. The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. The problem is, consumers don’t seem to want them. But branding may also play a significant role here.

Recommendation 257

Recommendation Customer Hobbies Technology 257

ChannelAdvisor

AUGUST 12, 2022

According to recent research by Digital Commerce 360 , collective sales on B2B marketplaces grew 130% year over year in 2021 to $56 billion, making them the fastest growing segment in B2B e-commerce. Marketplaces are an optimal channel option for both consumers and sellers. Evolving consumer behavior.

eCommerce 59

eCommerce B2B Shipping Costs Multichannel 59

Retail TouchPoints

JUNE 7, 2023

In the wake of OpenAI’s explosion in popularity, every other ecommerce and marketing technology company appears to be hitting the market claiming to have an artificial intelligence solution. Ecommerce companies looking to adopt an AI and machine learning-powered solution should take note.

eCommerce 220

eCommerce Technology Supplies Blog 220