365 Retail

JUNE 8, 2023

Accelerating Digital Transformation In recent years, the automotive industry has transformed, and consumers have changed the way they shop for vehicles, no longer following a linear process of researching vehicles before visiting dealerships to finalize their purchases.

Automotive 117

Automotive Customer Experience eCommerce Customer 117

Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago. Register for the Retail Innovation Conference & Expo here.

Workshop 310

Workshop Omnichannel Arts Fulfillment 310

Ecommerce Platforms

AUGUST 15, 2022

Save the date for the “Make it Big” Conference, to connect with thought leaders, ecommerce industry experts, and other merchants interested in growing their online businesses. Read below for all the Make it Big Conference details for 2022, including: What is Make it Big? What can conference participants expect to learn this year?

BigCommerce 104

BigCommerce Workshop eCommerce Platforms Small Business Retail 104

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

Consumer 312

Consumer Omnichannel Leisure Supplies 312

Retail TouchPoints

APRIL 19, 2024

But inspiration struck while she was working for a retail-focused hedge fund and realized the lack of safe piercing options for consumers. I started thinking about what I wanted her experience to be,” she explained. For Target, it helped drive revenue without risking consumer safety and trust. “We

Retail 214

Retail Consumer Events Marketing 214

GetElastic

JANUARY 3, 2019

As we close out 2018, there’s a lot of new experiences (like checkout-free stores), surprising acquisitions (like the Amazon/Whole Foods merger) and more to reflect on and leverage for the year ahead. Every year brands raise the bar for improved commerce experiences. As standards rise, so do customer expectations.

Customer Experience 145

Customer Experience Customer Payment Services Mobile 145

RTP blog

APRIL 26, 2018

By Glenn Taylor, Senior Editor While the Retail TouchPoints team is gearing up for next week’s 2018 Retail Innovation Conference in New York City, I had the opportunity to attend two user conferences this week in Las Vegas — Magento Imagine and NetSuite SuiteWorld. Although RTP.

B2B 150

B2B B2C Magento eCommerce 150

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 274

Technology Retail Customer Experience Presentation 274

Pivotree Blog

OCTOBER 18, 2023

Fresh from the 2023 MEMA Technology Conference , I feel re-energized and even more passionate about my love for this industry, if that is even possible! With consumers becoming increasingly tech-savvy and younger generations entering the market, the way products are discovered and purchased is evolving rapidly.

eCommerce 69

eCommerce Technology eCommerce Platforms EDI 69

Retail TouchPoints

FEBRUARY 20, 2024

The result of his work and analysis is the best-selling book, For the Culture: The Power Behind What We Buy, What We Do, and Who We Want to Be , which argues that true cultural engagement is the most powerful vehicle for influencing consumer behavior. Registration is now open for the 2024 Retail Innovation Conference & Expo.

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Subscription Consumer Gifts Books 234

Retail TouchPoints

JUNE 3, 2022

Albertsons has introduced consumer-generated ratings and review functionality on 11 of its banners’ sites, including Safeway , Vons , Jewel-Osco and Shaw’s. Customer-generated ratings and reviews empower purchase decisions,” said Jill Pavlovich, SVP of Digital Customer Experience at Albertsons Cos. in a statement.

Customer Experience 257

Customer Experience Technology Customer Consumer 257

Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? Fortunately the 2021 Retail Innovation Conference, which wrapped up Nov. Share granular consumer data with suppliers to create more appealing products.

Consumer 258

Consumer Merchant Services Social Media Technology 258

Retail TouchPoints

MARCH 13, 2024

Consumers, especially younger ones, have moved on to places like Netflix , YouTube and TikTok. Enter Sune , a shopping app founded by Beitler under the Qurate banner that is the company’s answer to the demands of the “Gen Zennial” consumer (as Beitler calls them). He has his own built-in focus group right at home. “

Home Shopping 273

Home Shopping Consumer Toys Social Media 273

Retail TouchPoints

OCTOBER 17, 2023

Customer reviews are an important part of the shopping experience, and the goal of this coalition is to ensure every review reflects customers’ actual experiences,” said Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon in a statement.

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Definition Games Information Operations 260

Retail TouchPoints

FEBRUARY 27, 2024

However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. Bodkins will dig deeper into this vision during the Retail Innovation Conference & Expo , taking place June 4-6, 2024, in Chicago.

Food and Beverages 250

Food and Beverages Fulfillment Omnichannel Specialty Retailers 250

GetElastic

DECEMBER 12, 2017

It sounds like a scene from Star Trek, but voice recognition is already being used by some brands to transform the customer experience. The impact on customer experience: Your voice is now your password. Voice technology in banking. Skip the tedium of providing PINS and being shunted from one department to another.

Customer Experience 144

Customer Experience Technology Customer eCommerce 144

Retail TouchPoints

JANUARY 27, 2022

Hear from more of the top leaders in retail at the Retail Innovation Conference & Expo May 10-12 in Chicago. Our view is that style is ubiquitous; style should be a part of every experience ,” Bob Kupbens, EVP and Chief Product and Technology Officer of the Neiman Marcus Group in a session at the 2021 Retail Innovation Conference.

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Recommendation Technology Mobile Customer Experience 296

Retail TouchPoints

JUNE 8, 2023

The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago. The key to CX success is seamlessness, and different metaverse platforms and Web3 technologies may ultimately make consumer interactions feel clunky or disjointed.

Technology 261

Technology Customer Loyalty Omnichannel Consumer 261

Retail TouchPoints

AUGUST 1, 2023

“Innovation happens in all areas of Walmart, but a lot of the business-unit specific innovation tends to focus on the short- to medium-term,” Balasubramaniam said during a session at the Retail Innovation Conference & Expo in June. The big question was whether consumers would adopt this in a similar fashion.

Presentation 239

Presentation Operations Consumer Technology 239

Retail TouchPoints

FEBRUARY 17, 2023

The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. The best retail teams train each day to keep sharp and connected to the company and to the customer. Winning teams begin with an end in mind.

Games 273

Games Social Media Retail Outdoor 273

Retail TouchPoints

MAY 17, 2022

At Coach, Zaccariello is responsible for visual merchandising through the company’s 3D creative studio, including store windows, showrooms and pop-ups, design and production of events and the digital experience team. We worked with the local team to understand what is going to work for this young customer in Shanghai.

Games 274

Games Outdoor Definition Events 274

Retail TouchPoints

SEPTEMBER 8, 2020

He will be digging deeper into these initiatives, and specifically how the Olivela team has had to change the way they work and collaborate, during the upcoming Retail Innovation Conference. Olivela IRL successfully meets consumers’ content cravings. Customers love content,” Alland said.

Consumer 130

Consumer Beauty and Health Social Media eCommerce 130

Retail TouchPoints

SEPTEMBER 8, 2020

He will be digging deeper into these initiatives, and specifically how the Olivela team has had to change the way they work and collaborate, during the upcoming Retail Innovation Conference. Olivela IRL successfully meets consumers’ content cravings. Customers love content,” Alland said.

Consumer 130

Consumer Beauty and Health Social Media eCommerce 130

Retail TouchPoints

APRIL 19, 2023

According to its website, PAVE Global focuses on “illuminating the diverse range of pathways available to students in the creation of consumer environments,” and offers a range of mentorship opportunities to help these emerging leaders acquire the skills they need to be successful.

Retail 223

Retail Events Technology Presentation 223

365 Retail

MARCH 15, 2024

The Retail Technology Show has announced that Dr Nick Beighton, CEO of MATCHESFASHION and Chairman of Secret Sales, will join its headline speakers as part of its 2024 conference programme. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

Technology 58

Technology Fashion eCommerce Retail 58

Retail TouchPoints

APRIL 20, 2022

Together, Temeka and CS Hudson provide end-to-end support as Cookies and Dr. Greenthumb’s strive to reach their growth goals and immerse consumers in their brand stories. Our budtenders meet and walk with customers, populating their order on a tablet before heading to the cash desk for checkout.”

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

DECEMBER 6, 2023

Sellers Move into the Driver’s Seat At this year’s series of seller-focused conferences, executives from Amazon , Walmart and Ebay sounded like they were all reading from the same playbook, and the go-to tagline was: “We only succeed if you succeed.” Treat your sellers the way you treat your consumers, because they are a partner. ”

Merchant Services 265

Merchant Services eCommerce Operations Games 265

Retail TouchPoints

JUNE 7, 2022

That tried-and-true process has begun to feel like a long-winded chore — consumers today are generally less interested in searching and more interested in discovery. Implicit in this shift is the rise of personalization in the customer experience (CX). Importantly, this subtle shift has enormous implications for businesses.

Recommendation 280

Recommendation Arts Retail Consumer 280

PERQ

NOVEMBER 14, 2022

Did you get a chance to attend the Optech conference this year? The technology discussion included access controls for self-touring, parking technology, the need for a customer data repository outside the CRM, omnichannel experiences, and more. Otherwise, the map is no good to you. ” REMAPPING THE PROSPECT JOURNEY.

Multichannel 69

Multichannel Omnichannel Technology Channel 69

Retail TouchPoints

AUGUST 9, 2022

Marketplaces, social media and branded ecommerce experiences offer a multitude of opportunities for brands to build customized plans for global growth, but often that “local” piece gets lost in translation (pun intended). You want to also offer consumers something that hasn’t been fulfilled by their current options.”

eCommerce 288

eCommerce Consumer Social Media Customer Experience 288

Retail TouchPoints

JUNE 15, 2023

Retail TouchPoints has unveiled the winners of the third annual Brand Experience Awards. The winners were announced during an awards ceremony during the Retail Innovation Conference & Expo at McCormick Place in Chicago, bring executives across the retail realm together to celebrate their successes.

Customer Retention 248

Customer Retention Jewelry Outdoor Fulfillment 248

Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ According to Freed, making a website accessible to people with disabilities should be a similar process to improving the user interface for all consumers.

Improvements 317

Improvements Information Retail Shipping 317

Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. Curious about how consumer attitudes and behaviors are evolving? What consumers really want from brands and retailers. Practical ways to harness the enthusiasm of values-driven consumers. 17 from 12 to 12:30 p.m. Join the discussion on Nov.

Merchant Services 311

Merchant Services Cryptocurrencies Payments Payment Services 311

Retail TouchPoints

MAY 16, 2022

The key to a consumer’s heart involves much more than offering convenience or an appealing product assortment, according to Retail Innovation Conference and Expo keynote speaker Ken Hughes. To really reach today’s customers, retailers need to create loving relationships with them. I came to understand relationships that way.

Improvements 267

Improvements Customer Retail Consumer 267

Retail TouchPoints

AUGUST 18, 2023

And more importantly, how does this “native” status impact the methods brands use to engage these current and future consumers? A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers.

Mobile 238

Mobile PayPal Consumer Customer Loyalty 238

Retail TouchPoints

JUNE 9, 2023

The 22 participants in the 2023 Innovation Labs at the Retail Innovation Conference & Expo in Chicago will provide attendees with that crucial forward-looking view. But retail executives also need to prepare for the future (no mean feat in an era of rapid and unexpected change).

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Presentation Customer Data Channel Operations 254

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Those who are not only surviving, but thriving, in today’s complicated retail landscape understand that consumers don’t look at shopping as “I’ll buy this online and that in a store.” Census data.

Customer Experience 68

Customer Experience Payment Services Customer Payments 68