Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. This was evident at Prosper Show in Las Vegas, March 13-15, 2023, an event originally developed for Amazon sellers.

eCommerce 268

eCommerce Fulfillment Shopify Omnichannel 268

Retail TouchPoints

OCTOBER 27, 2021

The holiday season has always been prime time for retailers to roll out new marketing campaigns, events and experiences that draw people to their stores — and keep them there. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

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Consumer Supplies Fulfillment Technology 247

Retail TouchPoints

JANUARY 27, 2021

When describing the essence of modern direct-to-consumer (DTC) brands, words like “digitally native,” “quirky,” “edgy” and “creative” are often used. First, consumers working from home have been prioritizing comfort and casualwear,” Shokrian added. Why the pandemic gave MeUndies a competitive advantage.

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Omnichannel Social Media Subscription Apparel 234

Retail TouchPoints

OCTOBER 6, 2021

But today’s consumers want what’s commonly referred to as “experiential retail,” where they can go to a store and do more than just buy goods. Can retail fixturing fulfill this need? Drawing Consumers Back Into Stores. Besides, consumers seek personalization from brands. Microsoft was quick to follow Apple’s model.

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Events Retail Technology Consumer 230

Retail TouchPoints

JANUARY 24, 2024

As the lines between physical and digital retail blur, an omnichannel approach emerges as a key strategy, creating a dynamic and engaging shopping and leisure experience for Generations X, Z and Alpha. This omnichannel approach bridges the convenience of online shopping and the desire for in-person connections.

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Retail Leisure Omnichannel Department Stores 290

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. In tandem, consumer expectations have grown. A fast, flexible and responsive fulfilment process. Embrace the Need for Speed .

Shipping Costs 223

Shipping Costs Retail Omnichannel Supplies 223

Retail TouchPoints

NOVEMBER 18, 2021

For nearly 15 years, Retail TouchPoints has been retailers’ go-to source for news, education and events around optimizing the customer experience across all channels. design:retail Conference & Expo : Unleash your creativity and rediscover your love for design and visual merchandising!

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Retail Internet Retail Events Omnichannel 244

Retail TouchPoints

AUGUST 5, 2021

Time that consumers spent sheltered in place was largely spent browsing and buying online and scrolling through social networks, and experts believe consumers’ evolved digital behaviors are here to stay. The baseline must be for malls and centers to have a persuasive online presence with links through to retailers’ websites. “The

Merchant Services 264

Merchant Services Omnichannel Fulfillment Consumer 264

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 239

Consumer Food and Beverages Retail Apparel 239

Retail TouchPoints

NOVEMBER 29, 2023

However, that doesn’t mean consumers don’t want to go to malls. In fact, more than 40% of adults reported visiting a mall within a two -week period in August, up from 35% at the beginning of June and 30% in the beginning of April, according to Coresight Research’s ongoing survey of 1,600 consumers.

Small Business Retail 232

Small Business Retail Omnichannel Consumer Retail 232

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Consumer expectations have evolved in the digital age, and retailers are now offering a multitude of flexible order delivery methods such as “Buy online, pick up in-store”, “curbside pickup”, “order in store, deliver home” and more.

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Kibo

MARCH 17, 2023

90% of consumers view 2-3 day shipping as a baseline expectation. In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. The Role of Fulfillment in the Shopper Journey Historically, fulfillment was simply thought of as a means to deliver products to the customer.

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Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

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Multichannel Omnichannel Fulfillment Presentation 293

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. Omnichannel now means not just offering services across channels, but also providing seamless communication that connects all touch points. “As

Consumer 136

Consumer Payment Services Fulfillment Multi-channel 136

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Click-and-collect, a.k.a. That’s massive for the Christmas season.

Fulfillment 181

Fulfillment Shipping Costs Omnichannel Operations 181

Steve Dennis

JANUARY 14, 2020

Nearly twenty year later, multichannel has morphed into “omnichannel” ( thanks Terry ) which, in turn, has spawned a cottage industry of related jargon: “cross-channel integration”, “seamless shopping”, “unified commerce” and so on. Meeting the consumer where she is AND actually being good at all of it is neither easy nor inexpensive.

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Omnichannel eCommerce Retail Multichannel 99

Retail TouchPoints

NOVEMBER 17, 2023

Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. Product substitution capabilities ensure they can respond to demand shifts, consumer trends and emerging technologies.

Shipping Costs 227

Shipping Costs Customer Experience Supplies Improvements 227

Retail TouchPoints

SEPTEMBER 15, 2021

As consumers head back to physical stores, malls and shopping centers are striving to remain relevant parts of shopper journeys that have been dramatically reshaped. Tenants and developers need to extend this agile thinking to the entire shopping experience, especially as consumers crave more social — yet still safe — interactions.

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Outdoor Omnichannel Vend Multi-channel 227

Retail TouchPoints

JULY 29, 2021

We are thrilled to be taking the reins of the world’s leading toy brand at a time when the category is up 16% and consumer demand for toys is at an all-time high. It credited strategic investments, such as those that went into developing an omnichannel retail ecosystem. So now what about the ecommerce part of the omnichannel equation?

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Toys eCommerce Omnichannel Gifts 306

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. These consumers also have a desire to create connections with their favorite brands. It diluted the whole thing.

Omnichannel 281

Omnichannel Department Stores Consumer Banking 281

Steve Dennis

JANUARY 4, 2019

Nearly twenty year later, multichannel has morphed into “omnichannel” ( thanks Terry ) which, in turn, has spawned a cottage industry of related jargon: “cross-channel integration”, “seamless shopping”, “unified commerce” and so on. The omnichannel migration dilemma.

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Omnichannel eCommerce Retail Multichannel 115

Retail TouchPoints

JULY 8, 2021

Arguably, no event has disrupted the context of our everyday lives than COVID-19, and while easing regulations have inspired U.S. consumers to return to some version of normalcy, global sentiment is still mixed, according to Kantar’s Wave 9 survey of more than 10,000 people across 20 countries. Do you agree?

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Payment Services Retail Omnichannel Consumer 278

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

Shipping Costs 205

Shipping Costs Improvements Live Chat Retail 205

365 Retail

OCTOBER 27, 2022

The Fragrance Shop today reported increased annual sales and profits as it bounced back from the impact of the pandemic and reaped the benefits of investment in its omnichannel strategy. . Among the many fund-raising events and campaigns in 2021-22 was a two week “happiness takeover” in stores in partnership with Rays of Sunshine.

Omnichannel 57

Omnichannel Subscription Events Arts 57

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Adoption of the omnichannel distribution system and cross-channel marketing. New Look Stores.

Consumer 94

Consumer Retail Social Media Payment Services 94

Retail TouchPoints

JANUARY 23, 2024

Over five days and a growing portfolio of on- and off-site events, the National Retail Federation brought together more than 40,000 attendees and 1,000+ exhibitors in NYC. It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.”

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ACH Multi-channel Technology Customer Retention 224

Retail TouchPoints

JULY 16, 2020

Retail businesses, warehouses and distribution centers around the world are facing new challenges as the business environment has shifted in the wake of recent global events. Just as consumers grew accustomed to two-day, next-day and even same-day shipping, the entire supply chain shifted. What Is A Collaborative Robot?

Retail 190

Retail Fulfillment Shipping Costs Travel 190

Retail TouchPoints

APRIL 22, 2024

Twenty-five years ago, Tariq Farid saw some fruit displayed in a unique way at an event. VP of Ecommerce was my first role that was more front-end, consumer-facing, and when I jumped into that role in 2019, we were in a pretty severe decline in the ecommerce channel. RTP: Rebranding is always a bit risky for a well-known brand.

Food and Beverages 200

Food and Beverages Gifts eCommerce Fulfillment 200

Retail TouchPoints

JULY 3, 2023

We are very focused on getting physically in front of our consumer, and i n Europe the strategy there is around very niche markets like dance, BMX, etc. That need for speed is most evident in Snipes’ weekly “hype selling events” that showcase high-demand, low-quantity items. However, reaching its current level of success — 308 U.S.

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Management Payment Services Payments Operations 249

Retail TouchPoints

JUNE 15, 2023

The final 27 winners were selected from a group of more than 100 nominations and represent retail and direct-to-consumer (DTC) brands of all sizes and across various industry segments, from supplements to high-ticket jewelry. Mondelez International Ben Bridge Jeweler Marketplace Strategies & Technologies DRINKS Staples, Inc.

Customer Retention 219

Customer Retention Jewelry Outdoor Fulfillment 219

Retail TouchPoints

FEBRUARY 14, 2024

And because we share a lot of data with our brands, we can actually help these brands determine where they should open a location, whether that’s an outlet or a full-price store, because we can tell you geographically [where you have a] concentration of consumers. We’ve also done livestream events. Grover: Completely.

Fulfillment 176

Fulfillment eCommerce Other Consumer 176

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. With third party data going away, retailers and brands are looking for first-party data and trying to entice consumers to generate zero-party data. Salesforce expects U.S. Let the countdown begin….

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Merchant Services Payment Services X-cart Supplies 303

Retail TouchPoints

MAY 3, 2023

The retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Sustainability has come to the fore as consumers become more conscious of how their purchases are impacting their local communities and the environment.

Retail 243

Retail Supplies Omnichannel Consumer 243

Retail TouchPoints

MARCH 5, 2024

The entire Go There campaign was fashioned around consumer insights. Go There is a double entendre to not only fulfill those travel fantasies, but also go there with your style and take it to the next level. Number two, we know our consumers are inspired by athletes. And now, people are traveling more.

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Fashion Travel Multi-channel Games 217

Retail TouchPoints

NOVEMBER 6, 2023

“We know they will feel inspired by the products we’ve curated, the events we’ve created, and our best-in-class service offering to make people feel good and look their best.” Magical Events Throughout the Season Holiday-themed events and activations also are core to Nordstrom’s holiday strategy.

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Gifts Department Stores Shipping Events 186

Retail TouchPoints

SEPTEMBER 11, 2020

In reality, Black Friday has seen a steady decline for years now as retailers started promotions earlier and earlier and consumers grew tired of the chaos. Brands and retailers are now tasked with figuring out alternate ways to drive the excitement, traffic and sales the doorbuster event guaranteed in the past. The Brand Matters.

eCommerce 194

eCommerce Operations Fulfillment Customer Loyalty 194

Retail TouchPoints

JULY 22, 2022

To Review: With ecommerce now encompassing much more than just a website (think livestreaming, social commerce, marketplaces and the metaverse), we predicted that the overarching key to omnichannel success in 2022 will be great content. Now, at the halfway point of the year, we thought we’d check in on how well our predictions have held up.

eCommerce 296

eCommerce Supplies Shipping Costs Events 296